Summary of Contents for BEST ACCESS SYSTEMS 1E Series
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However, as with any publication of this complexity, errors or omissions are possible. Please call your BEST distributor or Best Access Systems at (317) 849-2250 if you see any errors or have any questions. No part of this...
ONTENTS IGURES 1–1 ETTING TARTED Introduction 1–1 Product family diagram 1–2 Certifications and standards 1–2 Documentation package 1–3 Technical support 1–3 Support services 1–3 Telephone and web technical support 1–3 1E S 2–1 ARTS FOR ERIES Exploded diagrams and parts lists 2–2 Mortise cylinder 2–2...
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Replacing the cylinder ring 5–7 Replacing riveted cams 5–8 Replacing the rim cylinder 5–10 Replacing the spindle 5–12 Replacing cabinet cylinders 5–13 Cam rotations for 1E Series cylinders 5–16 Direct motion cabinet cylinders 5–16 Lost motion cabinet cylinders 5–17 E Series Service Manual...
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Contents Cam rotations for 5E Series cylinders 5–18 Lost motion C3 cam rotation 5–19 Lost motion C4A cam rotation 5–20 Lost motion C4B cam rotation 5–21 Limited motion C1 cam rotation 5–22 Limited motion C2A cam rotation 5–23 Limited motion C2B cam rotation 5–24 Troubleshooting 5–25...
IGURES ETTING TARTED E Series product family diagram 1–2 1E S ARTS FOR ERIES 1E74 mortise cylinder exploded view 2–2 1E72 rim cylinder exploded view 2–3 1E7A4 thumbturn cylinder exploded view 2–4 1E7D4 direct motion cabinet cylinder exploded view 2–5 1E7E4 lost motion cabinet cylinder exploded view 2–6 1E7B4 dust cover cylinder...
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Figures 5E S ARTS FOR ERIES 5E7 lost motion cabinet cylinder exploded view 4–2 5E7 limited motion cabinet cylinder exploded view 4–3 Determining the cylinder ring length 4–4 Cylinder ring (R708 shown) 4–5 Mounting plates 4–6 Tools 4–6 ERVICE AND AINTENANCE Location of the cylinder set screw 5–2...
ETTING TARTED NTRODUCTION The E Series Service Manual contains essential information to help you maintain your E Series product. This manual includes information for 1E Series, 3E Series, and 5E Series 7-pin cylinder products only. E Series Service Manual 1–1...
Getting Started RODUCT FAMILY DIAGRAM 1E mortise cylinder 1E high security cylinder 1E cabinet cylinder 1E thumbturn cylinder 1E rim cylinder 5E cabinet cylinder 3E mortise cylinder Figure 1.1 E Series product family diagram ERTIFICATIONS AND STANDARDS The 1E7J4 high security cylinder is listed by Underwriter’s Laboratories when used with 36H/37H mortise locks.
Getting Started OCUMENTATION PACKAGE The following resources are available to help you with the installation, start-up, and maintenance of your BEST E Series product. These documents can be ordered separately from the product: Documentation Title Doc. No. T61781 BEST Installation Instructions for 1E Mortise Cylinders...
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Getting Started 1–4 E Series Service Manual...
ARTS FOR ERIES The following pages contain exploded diagrams that show all field serviceable parts for common 1E Series mortise, rim, and cabinet cylinders. This chapter also contains diagrams of special application mortise cylinders, diagrams of trim and other miscellaneous parts, and diagrams of common cams.
1E7G4 hotel cylinder Non-UL high Note: To order the 1E7J4 high security cylinder listed by Underwriters security cylinder Laboratories (UL), contact your BEST Representative. Note: High security cylinders require long blade keys for operation. Figure 2.10 1E7K4 non-UL high security cylinder Tapered-head cylinder Figure 2.11 1E76 tapered-head cylinder...
Parts for 1E Series RIM PARTS Rim dummy trim Figure 2.12 1E02 rim cylinder dummy trim Rim dummy trim parts list Item Part no. Qty. Description A05032 Dummy cylinder page 2–10 Cylinder ring C13910 Clamp plate A08544 Mounting screw Mortise dummy trim Figure 2.13 1E04 mortise cylinder dummy trim...
Parts for 1E Series Stamped A cylinder ring is required if there is a gap between the cylinder head cylinder rings and the mounting surface when the cam is positioned for proper lock operation. Stamped cylinder rings may be stacked, if necessary, for some door applications.
Parts for 1E Series Mounting The following mounting plates can be used with 1E7D4 and 1E7E4 plates cabinet cylinders. Figure 2.17 Mounting plates Mounting plates part numbers Item Part no. Description A14543 Large mounting plate A20361 Wood mounting plate E Series Service Manual...
Parts for 1E Series Tools The following tools are used to install and service 1E Series cylinders. Figure 2.18 Tools Tools parts list Nomen– Item clature Part no. Description ED211 A09612 Mortise cylinder wrench Tool for installing, removing, and testing cylinders...
Parts for 1E Series AM IDENTIFICATION The following common cams are grouped by shape and then sorted by cam number, listing dimensions in inches for each. All cams are shown approximately their size. See Appendix A Cams Table for a table of E Series cams listed by part number.
Parts for 1E Series Cabinet cams .750 Side view 1.250 1.625 .812 C225 C224 A20421 A08095 .500 Side view .750 Side view 1.750 .875 † C228 C229 A08778 A07990 † Drive pin location shown. 2–20 E Series Service Manual...
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Parts for 1E Series Cabinet cams cont’d. .750 .750 .750 2.324 2.219 1.125 C235 C246 C248 A02534 A09881 A20010 .750 .750 .750 Side view 2.219 1.781 1.532 C250 C249 C253 A20069 A20023 A02532 E Series Service Manual 2–21...
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1.875 1.016 ‡ ‡ A11468 A04607 † Specify cam length “X” when ordering. See the table below. See page 5–16 for 1E Series cam rotations. ‡ Drive pin hole location shown. Part No. Length “X” C500 A63060 1 1/8″ C501 A63061 1 1/2″...
Parts for 1E Series Roller cams .338 Side view .220 Side view .777 .549 .488 .438 .313 C124 C142 A01231 A01475 .326 .440 Side view Side view .712 .249 .549 .688 C221 C148 A04284 A01707 .890 .300 .228 Side view Side view .703...
3E S ARTS FOR ERIES The following pages contain an exploded diagram showing all field serviceable parts for the 3E Series mortise cylinder, diagrams of trim and other miscellaneous parts, and diagrams of common cams. E Series Service Manual 3–1...
Parts for 3E Series RIM PARTS Stamped A cylinder ring is required if there is a gap between the cylinder head cylinder rings and the mounting surface when the cam is positioned for proper lock operation. Stamped cylinder rings may be stacked, if necessary, for some door applications.
Parts for 3E Series AM IDENTIFICATION The following section shows common 3E cams and their dimensions in inches. Cams are shown approximately their size. See Appendix A E Series Cams Table for a list of E Series cams sorted by part number. Note: Specify “3E”...
5E S ARTS FOR ERIES The following pages contain exploded diagrams showing all field serviceable parts for the 5E Series cylinders, diagrams of trim and other miscellaneous parts, and drawings of common cams. E Series Service Manual 4–1...
Parts for 5E Series RIM PARTS Cylinder rings Determining the ring length for 5E7 cylinders A cylinder ring is required if there is a gap between the cylinder head and the mounting surface when the cam is positioned for proper lock operation.
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Parts for 5E Series For outward mounted cams, subtract the total in Step 3 from ″ 1 7/16 . The difference is the length of the cylinder ring needed. See inward cam length “X” in Figure 4.3. See the parts table below for available cylinder ring lengths. Figure 4.4 Cylinder ring (R708 shown) Cylinder ring part numbers...
Parts for 5E Series Mounting plates Figure 4.5 Mounting plates Mounting plates part numbers Item Part no. Qty. Description A14533 Round mounting plate A14534 Wood mounting plate Tools Figure 4.6 Tools Tools parts list Nomen- Item clature Part no. Qty. Description 5ED253 A14053...
For 5E cam rotations, see page 5–18. .625 .625 Side view Side view † † .750 .750 Side view Side view † † † Specify cam length when ordering. See the BEST Catalog for available cam lengths. E Series Service Manual 4–7...
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Parts for 5E Series .625 .750 † † .625 .184 1.553 .565 A21198 A26344 † Specify cam length “X” when ordering. See the BEST Catalog for available cam lengths. 4–8 E Series Service Manual...
ERVICE AND AINTENANCE This chapter contains instructions for replacing components, servicing and maintaining components, and troubleshooting common problems for the 1E Series, 3E Series, and 5E Series cylinders. See page Replace mortise cylinders 5–2 Replace rings 5–7 Replace riveted cams 5–8...
Service and Maintenance EPLACING PARTS Replacing the For information about servicing your BEST mortise lock case, see the standard mortise H Series Service Manual [T61964]. cylinder To remove the mortise cylinder: 1. Unscrew the two faceplate screws and remove the faceplate from the lock case.
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Service and Maintenance 5. Insert the mortise cylinder wrench into the cylinder unscrew the cylinder from the lock mortise case. Figure 5.2. Cylinder assembly Mortise cylinder wrench Outside of door Figure 5.2 Removing the mortise cylinder 6. Slide the cylinder assembly out of the door. 7.
Service and Maintenance To reinstall the mortise cylinder: 1. If installing a new cylinder: a. From the outside of the cylinder, thread the slotted head of the set screw into the cylinder. See Figure 5.3. b. Using a narrow-blade screwdriver, insert the blade into the cylinder’s figure-8 opening and back the set screw into the cylinder until the tip of the set screw is below the threads of the cylinder.
Service and Maintenance 4. With the mortise cylinder wrench inserted into the figure-8 opening, insert the cylinder assembly into the cylinder hole on the outside of the door. See Figure 5.5. Cylinder hole Cylinder assembly Cylinder wrench Outside of door Figure 5.5 Reinstalling the mortise cylinder 5.
Service and Maintenance 7. Tighten the cylinder set screw, found on the inside of the lock case, into the cylinder groove (see Figure 5.3 for the location of the cylinder groove). See Figure 5.6. Cylinder set screw Lock case View from the edge of the door Figure 5.6 Location of the cylinder set screw (view from the edge of the door) 8.
Service and Maintenance Replacing the To remove the cylinder ring: cylinder ring 1. For mortise cylinders, remove the faceplate from the lock case and the cylinder assembly from the door (page 5–2). For rim cylinders, remove the cylinder assembly from the door (page 5–10).
Note: For ordering information, see the parts tables starting on page 2–2 or refer to the BEST Catalog. To the remove the cam: 1. Remove the lock case faceplate, core, and cylinder from the door (page 5–2).
Service and Maintenance To reinstall the cam: 1. If installing a new cam, use the cylinder cam testing tool (page 2–14) to make sure the cam will function properly when installed in the door. 2. Refer to Figure 5.10 and assemble the following parts onto the cam assembly tool: two throw pins throw plug...
To remove the rim cylinder: cylinder 1. Remove the necessary trim components to expose the front and back of the rim cylinder. Contact your BEST Representative for more information. 2. On the inside of the door, remove the two mounting screws and the clamp plate.
8. Insert the control key and core into the cylinder. Rotate the control key 15 degrees counterclockwise and then remove the key. 9. Reinstall the necessary trim components. Contact your BEST Representative for more information. 10. Lock and unlock the door to be sure the cylinder is installed properly.
Service and Maintenance Replacing the To remove the spindle: spindle 1. Remove the cylinder from the door (page 5–10). 2. Note the orientation of the spindle (horizontal or vertical). 3. Using a narrow-blade screwdriver, unscrew the two retainer screws and remove the throw member retainer and spindle. See Figure 5.14.
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Service and Maintenance Replacing To remove the cabinet cylinder: cabinet 1. Using an operating key, open the cabinet to expose the back of the cylinders cylinder assembly. 2. Using a narrow-blade screwdriver, unscrew the two cam screws located on the back of the cylinder assembly. See Figure 5.17.
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Service and Maintenance To reinstall the cabinet cylinder: 1. Make sure that the cylinder ring is positioned on the cylinder. 2. Insert the cylinder into the front of the cabinet door. 3. While holding the front of the cylinder in place, attach the lock washer, if present, to the back end of the cylinder assembly so that it is flush with the cabinet door.
Service and Maintenance 6. Secure the two cam screws to the back of the cylinder assembly. See Figure 5.18. Note: 1E7E4 cylinders have only one cam screw. Cam screws Inside of cabinet Figure 5.18 Reinstalling the cabinet cylinder (5E Series cylinder assembly shown) 7.
Service and Maintenance 1E S AM ROTATIONS FOR ERIES CYLINDERS Direct motion This section shows the cam rotation options for 1E7D4 direct motion cabinet cylinders cabinet cylinders. Note: The following cam rotations only apply to cylinders with cores installed in the orientation shown. For direct motion cylinders, the key and cam rotation is direct and both rotate 360°.
Service and Maintenance Lost motion This section shows the cam rotation options for 1E7E4 lost motion cabinet cylinders cabinet cylinders. Note: The following cam rotations only apply to cylinders with cores installed in the orientation shown. For lost motion cylinders, the cam rotates 90° and the key rotates 360°. The key can be removed with the cam in the locked or unlocked position.
Service and Maintenance 5E S AM ROTATIONS FOR ERIES CYLINDERS The following section contains cam rotation options for 5E Series 7-pin cylinders. 5E Series cylinders are categorized by cam motion type. The table below shows the cam motion types described in this section. Key can be removed Type Motion...
Service and Maintenance OST MOTION CAM ROTATION Item Part No. Qty. Description † C10861 Cylinder and plug assembly A21150 Throw plug A21124 A21099 Drive pin A21151 Cam driver A14045 Washer A04845 Screw † Shown with cylinder ring, washer, and nut. Figure 5.21 5E Series lost motion C3 cam rotation The C3 cam is a straight cam mounted for lost motion operation.
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Service and Maintenance OST MOTION CAM ROTATION Item Part No. Qty. Description † C10861 Cylinder and plug assembly A21150 Plug throw A13909 A21099 Drive pin A21151 Cam driver A14045 Washer A04845 Screw † Shown with cylinder ring, washer, and nut. Figure 5.22 5E Series lost motion 4A cam rotation The 4A cam is an offset cam (inward mount) for lost motion operation.
Service and Maintenance OST MOTION CAM ROTATION Item Part No. Qty. Description † C10861 Cylinder and plug assembly A21150 Plug throw A21125 A21099 Drive pin A21151 Cam driver A14045 #4 lock washer A04845 Screw † Shown with cylinder ring, washer, and nut. Figure 5.23 5E Series lost motion 4B cam rotation The 4B cam is an offset cam (outward mount) for lost motion operation.
For problems with the core and key, such as difficulty removing or inserting the key or difficulty turning the key, see the Core and Key Service Manual [T35527]. For problems with the BEST mortise lock case, see the H Series Service Manual [T61964]. You notice...
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Service and Maintenance 5–26 E Series Service Manual...
ERIES ABLE The following table lists E Series cams according to their part numbers. Note: Cylinders 2 inches or longer require a thumbturn cam. E Series Service Manual A–1...
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E Series Cams Table ERIES CAMS Part no. Series Description A00117 C101 Straight A00490 C102 Two-point A00533 C103 Straight A00683 C110 Straight A00921 C114 Two-point A00967 C115 Straight A00995 C118 1E, 3E Cloverleaf A01172 C121 Straight A01225 C123 Straight A01231 C124 Straight A01247...
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E Series Cams Table Part no. Series Description A04492 C171 Straight A04533 1E, 3E Roller A04607 Cabinet A04737 C254 Cloverleaf A05397 C177 Straight A05466 C178 Straight A05979 C181 Straight A05989 C182 Straight A06060 C185 Straight A06190 C186 Straight A06246 C187 Straight A06419 C191...
HUMBTURN ONVERSION ABLE The following pages list standard cams with part numbers and their equivalent counter-sunk thumbturn cams with part numbers. Note: Cylinders 2 inches or longer require a thumbturn cam. E Series Service Manual B–1...
Thumbturn Cam Conversion Table HUMBTURN CAM CONVERSION TABLE The following table lists standard cams with part numbers and their equivalent counter-sunk thumbturn cams with part numbers. Figure 2.1 shows a standard cam and its equivalent thumbturn cam. Standard cam Thumbturn cam Figure 2.1 C4 standard cam and equivalent C140 thumbturn cam Standard...
LOSSARY Part of the cylinder that rotates to actuate the deadbolt or latchbolt as the key is turned. The cam may also act as the bolt in a utility cam lock. Tool used for assembling the cam to the mortise Cam assembly tool cylinder.
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Threaded lock cylinder that screws directly into the lock case; usually includes a key-driven rotating cam, attached to the back of the cylinder, which drives the locking mechanism. The cylinder houses the BEST interchangeable core. Lock that fits into a mortise. Other locks fit into bored holes or mount Mortise lock to a surface.
NSTALLATION NSTRUCTIONS The following pages contain Installation Instructions for 1E Mortise Cylinders and Installation Instructions for 1E Rim Cylinders. E Series Service Manual D–1...
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Installation Instructions D–2 E Series Service Manual...
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BEST cylinder. When this occurs, they are not obligated to notify us. If you are using a BEST cylinder in another manufac- turer’s lock and find that it does not operate prop- Figure 1 Threading the set screw into the cylinder erly, please contact your local BEST representative.
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6 Tighten the cylinder clamp screw as shown in in Figure 3. Figure 2. 4 With a BEST cylinder wrench, screw the cylinder into the mortise case so that the figure-8 hole Install core stops in the 12 o’clock position and the set screw is to the right.
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Installation Instructions for 1E Rim Cylinders Use these instructions to install a BEST 1E rim cylin- 3 Break off the screws so that the clamp plate and der in rim lock applications. cylinder will tighten onto the door. Only if you are replacing a cylinder:...
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1 Put the control key into the core and turn the key 15 degrees clockwise. See Figure 2. Rim cylinder Throw pins (inside) Spacer Core Counter- clockwise Clockwise Figure 2 Installing the spacer (six-pin cores only) and core BEST ACCESS SYSTEMS Indianapolis, Indiana...
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2–2 5–18 reinstalling 5–4 cam stop pin 2–6 removing 5–2 cams for 1E series 1E non-UL high security cylinder 2–8 cabinet cams 2–20 1E rim cylinder cloverleaf cams 2–19 part numbers and drawings for 2–3 reinstalling 5–9...
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Index cylinder rings for 1E Series removing part numbers and drawings for 1E cylinder ring 5–7 part numbers and drawings 2–10 1E direct motion cabinet for 1E cams 2–15 reinstalling 5–7 cylinder 5–13 for 1E cylinder rings 2–10 removing 5–7...