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BLACK BOX
4-Port BNC Repeater Installation and User Guide
5.0
TROUBLESHOOTING
If problems should develop during installation or operation, follow the
suggestions below prior to calling Technical Support for help. If you are unsure of
any procedure described in this chapter, or if the 4-port BNC Repeater is not
operating as expected, do not attempt to repair or alter the unit. Contact Black Box
for assistance.
5.1 Before Calling for Assistance
1. If you have difficulty installing or operating the 4-port BNC Repeater, refer to
Chapters 3 and 4. Make sure the other components of the network are working.
2. Check the cables and connectors to make sure that they have been properly
connected and have not been crimped or in some way impaired during installation.
3. Check that the AC power cord is plugged into a functioning electrical outlet.
Make sure that the AC power cord is properly plugged into the 4-port BNC Repeater. Use
the PWR LED to verify that the unit is receiving proper power.
4. If the problem is isolated to a network device other than the 4-port BNC
Repeater, replace the problem device with a known good device. Verify whether or not the
problem is corrected. If it is not, go to step 5. If the problem is corrected, the 4-port BNC
Repeater and its associated cables are OK.
5. If the problem still exists, contact Black Box.
5.2 When Calling for Assistance
If you determine that your 4-port BNC Repeater is malfunctioning, do not attempt to
alter or repair the unit. It contains no user-serviceable parts. Contact Black Box.
Before you do, make a record of the history of the problem. Black Box will be able to
provide more efficient and accurate assistance with a complete description, including:
•
the nature and duration of the problem.
•
when the problem occurs.
•
the components involved in the problem.
•
any particular application that, when used, appears to create the problem
or make it worse.
5.3
Shipping and Packaging Information
If you need to transport or ship your 4-port BNC Repeater:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping the 4-port BNC Repeater for repair, make sure you include
everything that was in the original package. Before you ship it, contact Black
Box to get a Return Materials Authorization (RMA) number.
Mark the RMA number on the package and ship it to:
Black Box Corporation
1000 Park Drive
Lawrence, PA 15055
Phone: (724) 746-5500
Fax:
(724) 746-0746
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