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Return ImageSafe Scanner to MagTek
Possible causes for this problem are:
• USB cable is not connected
• The computer is turned off
• Sensor board is damaged
• Power connection failure
The ImageSafe Scanner has a problem that needs further analysis, testing, and possibly repair.
Please contact the MagTek Help Desk at (888) 624-8350, and make arrangements to send the
unit back to MagTek. Include a detailed description of the problem.
Section 4. Troubleshooting Guide
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