Windows-Specific Problems; Wacom Tablet; Contents Index; Mac-Specific Problems - Wacom One CTH-671 User Manual

Cannot move the cursor
where you want to on the
screen, or the line you are
drawing does not line up with
the location of the pointer in
paint applications.

WINDOWS-SPECIFIC PROBLEMS

You suspect the tablet
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.

MAC-SPECIFIC PROBLEMS

At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not
yet been created.
Contents Index
Open the tablet control panel. Verify that P
does not help, click on the D
tablet to screen mapping. If you are still having difficulty, remove the
tablet preferences (see
problems for details).
Use the Wacom Tablet Preference File Utility to work with preferences.
Close any open applications.
Windows 8: From the Windows 8 Start screen, click the W
P F
REFERENCE
Desktop, press the Windows key on your keyboard, or select the
Windows icon in the Charms bar, to access the Start screen.
Windows 7, Vista and XP: Click
W T
ACOM ABLET
• It is a good idea to first back up your tablet preferences. In the
W T
ACOM
and follow the prompts.
• Then, use the Wacom Tablet Preference File Utility to delete the
tablet preferences as follows:
Single user. Under M
preferences for the current user.
Multiple users. Under A
delete preferences for multiple users. Administrator rights are
required to delete preferences for all users. Relaunch any currently
open tablet-aware applications that you may be running.
You can quickly restore tablet preferences that have been backed up
by clicking R
The tablet was not detected at startup.
If connected with the provided USB cable:
• Make sure the USB cable is securely connected to an active USB
port on your computer or USB hub. Make sure that the tablet status
LED is illuminated.
• From the G
P . Select USB from the H
ROFILER
list. A Wacom USB tablet model should be listed. If a tablet model
is not listed, check the USB tablet cable connection or try plugging
the tablet into a different USB port.
If you are still having difficulties, uninstall then reinstall the tablet driver
software.
If this does not help, contact Wacom for Technical Support.
See technical support
Contents Index
EFAULT
Windows-specific problems
U tile. If you are using the Windows 8 Classic
ILE TILITY
START
, then W T
ACOM ABLET
P F
ABLET REFERENCE ILE
P
Y REFERENCES
U
LL SER
... under M P
ESTORE Y REFERENCES
menu, select U
O TILITIES
options.
M is selected. If this
EN ODE
button to reestablish the default
or Mac-specific
and select A P
LL ROGRAMS
P F U
REFERENCE ILE TILITY
U dialog box, click B
TILITY
, click R to delete the
EMOVE
P , click R
REFERENCES EMOVE
.
and launch the S
YSTEM
section of the C
ARDWARE
36
T
ACOM ABLET
. Select
.
...
ACKUP
to
ONTENTS
36