Technical Support Options; Testing A Pen; Testing Your Tablet - Wacom One CTH-671 User Manual

TESTING YOUR TABLET

1. Turn on your computer and wait until the system has fully loaded.
2. Check the USB connection. The tablet status LED should glow whenever the tablet is properly
connected and your computer has registered it as a USB device. If not:
• Make sure the tablet USB cable is securely connected to an active USB port on your computer.
• Check the tablet USB cable for damage.
• If you are connecting the tablet to a USB hub (or hub device such as a keyboard with USB ports), be
sure the USB hub is properly connected to your computer and is active.
• If the status LED does not illuminate after your computer is on and has finished booting up, your
USB port may be disabled. Verify that you have connected the tablet to an active USB port.
• Connect the tablet to a different USB port or try connecting to the USB port on another computer.
3. Check pen input:
• Check pen input. If the tablet driver does not load properly, pen input will not be available. (If you
have a pen-only tablet model, you will be able to use the pen tip to move the screen cursor and
click. You will also be able to use the pen buttons to C
other pen functionality.) Install the tablet driver software. See also
4. If any of these tests fail you may have defective hardware. See
After testing, use the tablet control panel to reconfigure your tablet for any custom settings you may
originally have been using.

TESTING A PEN

1. First perform the procedures for
2. Check the pen by opening the tablet control panel and selecting the P
button to return the pen to its default settings. Next:
• Touch the pen tip and then the eraser (when equipped) to the tablet active area. Each time the tip or
eraser makes contact with the tablet surface, the status LED should brighten.
• Without applying pressure to the pen tip, hold the pen tip within approximately 7 mm (0.28 inch) of
the tablet surface and press each pen button in turn. For each button press, the status LED should
brighten.
• While still within proximity, but without touching the tablet surface, move your pen across the active
area of the tablet. The screen cursor should move in the corresponding direction on your monitor or
display screen.
3. If any of these tests fail you may have defective hardware. See
4. After testing, use the control panel to reconfigure your tablet and pen for any custom settings you may
originally have been using.
Contents Index
testing your
Contents Index
and R
LICK
technical support
tablet.
technical support
C , but there will be no
IGHT LICK
testing a pen.
options.
tab. Click on the D
EN
options.
33
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