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Replacement of Products Under Warranty Acknowledgment & Return Instructions
We have received your request for replacement of a part that failed during normal use and which you believe to be covered under
warranty. We are shipping this replacement part to you pursuant to your notice that you will be replacing the original part within 10 days.
This replacement part is being shipped to you prior to our receipt of the item that failed, and prior to our evaluation of this part to
determine the reasons for its failure and whether it is covered under warranty.
In order to evaluate the cause of the product failure, we need you to return the original part to our offices within 10 working days of
receipt of the replacement part. Should the part be covered under warranty, you will not be charged for the replacement item. However,
you will be charged for the replacement part plus shipping if (1) the part is not under warranty because the source of failure is outside
the scope of the warranty, or (2) the warranty period has expired. If there is no warranty coverage, we will send you a detailed letter of
explanation.
We also will charge you for the replacement item plus shipping and handling if you do not return the original item within 10 days of the
receipt of the replacement item.
Instructions for returning the original item
1.
Please use the return label that is included in the box containing the replacement part. The return shipment address is:
2.
Use the packaging for the replacement part to return the original part.
3.
Include the packing list we have provided which includes the RMA#.
4.
If the part weighs over 50 lbs, ship the part using one of the following Authorized Truck Lines and bill the freight costs collect. We
will only charge back the freight costs if the original part is not under warranty, or if you do not return the original component within
10 days of receipt of the replacement.
5.
If the part weighs 50 lbs or less, use UPS Ground and bill our account #X4X306.
We apologize for the inconvenience, and appreciate your assistance and cooperation.
If you have questions, please contact us at 1-877-BIG-FANS.
Thank you,
Big Ass Fan Company
WWW.BIGASSFANS.COM
8' - 24' POWERFOILPLUS™, POWERFOIL™, & WICKERBILL FANS
Big Ass Fan Company
ATTN: RMA#________
2425 Merchant Street
Lexington, KY 40511
©2010 DELTA T CORP.
DBA BIG ASS FAN
ALL RIGHTS RESERVED
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