TallyGenicom 6800 Series Administrator's Manual page 171

Table 13. LCD Message Troubleshooting Table
Displayed Message
BUFFER OVERRUN
CARTRIDGE AT
END POINT
Change Cart
CLEAR PAPER JAM
CLEARING PROGRAM
FROM FLASH
CLOSE PLATEN
COIL HOT ERR 1
COIL HOT ERR 2
COIL TEMP FAIL
CARTRIDGE CONNECTION
ERROR
See User Manual
Can User
Explanation
Correct?
Yes The print buffer has
overflowed on a serial
interface. The printed
output may contain
random * (asterisk)
characters. Make a
configuration printout.
Yes Integrated Print
Management System
software has determined
that the cartridge ribbon
is out of ink.
Yes No paper motion.
No Status message:
emulation software
successfully loaded into
printer RAM and the
checksum matched. The
old program is now being
deleted from flash
memory.
Yes The platen lever is open.
No One or more hammer
coils are overheating.
Yes The coil temperature was
never set or the attempt
to set it did not result in
correct numbers.
No The hardware cannot
communicate properly
with the cartridge.
Fault Messages
Solution
Verify that the printer matches
the host serial interface
configuration settings for Data
Protocol, Baud Rate, Data Bits,
Stop Bits, Parity, Data Terminal
Ready, and Request to Send.
Set printer serial interface
parameters to match those of
the host.
Install a new cartridge.
Clear jam and reload paper. If
this message recurs, contact
your authorized service
1
representative.
No action is required.
Close the platen lever.
Contact your authorized
1
service representative.
Allow printer to cool
completely, then set coil
temperature. If message
continues to display, contact
your authorized service
1
representative.
1. Make sure the ribbon
cartridge is seated
properly.
2.
Remove and replace the
ribbon cartridge if
necessary.
3.
Contact your authorized
service representative.
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