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Infoprint 1332/1352/1372
Edition: June 2003
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase
additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of
purchase.
Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Prebate are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
ImageQuick, Optra Forms, PrintCryption, and StapleSmart are trademarks of Lexmark International, Inc.
LEXFAX is a service mark of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
© 2003 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software
and documentation developed exclusively at private expense.
P/N 12G9328

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Summary of Contents for Lexmark Infoprint 1332

  • Page 1 Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 2: Table Of Contents

    Infoprint 1332/1352/1372 Table of contents Laser notices ............ix Safety information .
  • Page 3 Infoprint 1332/1352/1372 Power-On Self Test (POST) ........... 2-34 Symptom tables .
  • Page 4 Infoprint 1332/1352/1372 Diagnostic aids ..............
  • Page 5 Infoprint 1332/1352/1372 Maintenance page count ..........3-17 Setting configuration ID .
  • Page 6 Infoprint 1332/1352/1372 Fuser assembly removal ..........4-23 Fuser cover removal .
  • Page 7 Assembly 4: Printhead 1 (Infoprint 1332) ........
  • Page 8 Infoprint 1332/1352/1372 Service Manual...
  • Page 9: Laser Notices

    Infoprint 1332/1352/1372 Laser notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
  • Page 10 Infoprint 1332/1352/1372 Avvertenze sui prodotti laser Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.
  • Page 11 Infoprint 1332/1352/1372 Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1. Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer.
  • Page 12 Infoprint 1332/1352/1372 Laser-notis Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.
  • Page 13 Infoprint 1332/1352/1372 Japanese Laser Notice Laser notices...
  • Page 14 Infoprint 1332/1352/1372 Korean Laser Notice Service Manual...
  • Page 15: Safety Information

    Infoprint 1332/1352/1372 Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. •...
  • Page 16 Infoprint 1332/1352/1372 orme di sicurezza • La sicurezza del prodotto si basa sui test e sull’approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. •...
  • Page 17 Infoprint 1332/1352/1372 Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. • Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.
  • Page 18 Infoprint 1332/1352/1372 Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.
  • Page 19: Preface

    Infoprint 1332/1352/1372 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions.
  • Page 20 Infoprint 1332/1352/1372...
  • Page 21: General Information

    Infoprint 1332/1352/1372 1. General information The IBM Infoprint 1332/1352/1372 laser printers are letter quality page printers designed to attach to IBM-compatible personal computers and to most computer networks. The IBM Infoprint 1332/1352/1372 laser printers are available in the following models:...
  • Page 22: Options

    250- and 500-sheet paper drawers – 400-sheet universally adjustable tray – 2000-sheet high-capacity feeder – Envelope feeder – Duplex option—250-sheet (For IBM Infoprint 1332) – Duplex option—500-sheet (For IBM Infoprint 1352/1372) – Output expander – High-capacity output stacker – StapleSmart™ Finisher –...
  • Page 23: Print Speed And Performance Print Speed

    Printer options installed or selected • Available printer memory • Media size and type • Resolution The following table specifies throughput based on resolution and media size. IBM Infoprint 1332 IBM Infoprint 1352, IBM Infoprint 1372 300, 600, 300, 600, 300, 600, 1200 1200...
  • Page 24: Time To First Print

    Infoprint 1332/1352/1372 Time to first print IBM Infoprint 1332, IBM Infoprint 1352, IBM Infoprint 1372, Time from standby mode <8.5 sec. <10 sec. Time from Power Saver mode 42 sec. 42 sec. All first copy times are measured for 600 dpi simplex printing on letter size paper. The test job consists of the character “A”...
  • Page 25: Printer Specifications

    Infoprint 1332/1352/1372 Printer specifications Dimensions Description Width Depth Height Weight Printer IBM Infoprint 1332 (base printer) 16.6 in. 19.6 in. 13.6 in. 38 lb (421 mm) (498 mm) (345 mm) (17 kg) IBM Infoprint 1352 (base printer) 17.2 in. 20.2 in.
  • Page 26: Operating Clearances

    Infoprint 1332/1352/1372 Operating clearances Printer side Measurement Left and right side 12 in. (304.8 mm) Front 20 in. (508 mm) Rear 12 in. (304.8 mm) Top* 54 in. (1,371.6 mm) * Allow clearance above the printer front door clearance and for adding options, such as additional input drawers, output expander, high-capacity output stacker, or StapleSmart finisher.
  • Page 27: Acoustics

    All measurements are made in accordance with ISO 7779 and conform with ISO 9296. 1 Meter average Declared sound Model Status sound pressure power IBM Infoprint 1332(n) Idle (standby mode) 31 dBA 4.6 Bels Simplex printing 52 dBA 6.7 Bels...
  • Page 28: Media Specifications

    Infoprint 1332/1352/1372 Media specifications Media type Media type Paper Card stock Transparencies Envelopes Vinyl labels Paper labels Polyester labels Dual web labels Integrated labels Service Manual...
  • Page 29: Media Size

    Infoprint 1332/1352/1372 Media size Media size supported A4 8.27 in. x 11.7 in. (210 mm x 297 mm) A5 5.83 in. x 8.27 in. (148 mm x 210 mm) JIS-B5 7.17 in. x 10.23 in. (182 mm x 257 mm) Letter 8.5 in.
  • Page 30 Infoprint 1332/1352/1372 Media size supported Envelopes 7¾ Envelope 3.875 in. x 7.5 in. (98 mm x 191 mm) 9 Envelope 3.875 in. x 8.9 in. (98 mm x 225.4 mm) 10 Envelope 4.125 in. x 9.5 in. (105 mm x 241 mm) DL Envelope 4.33 in.
  • Page 31: Input Media Types And Weights

    Infoprint 1332/1352/1372 Input media types and weights Media weights—input Media Type Weight Integrated trays and optional 500-sheet drawers Paper Xerographic or business paper 60 to 176 g/m grain long (16 to 47 lb bond) Card stock—maximum Index Bristol 163 g/m...
  • Page 32: Print Area

    28 lb bond envelopes are limited to 25% cotton content. Includes envelopes fed from the multipurpose feeder only. Information on whether your vinyl label converter has passed Lexmark’s criteria is available at Lexmark’s Web site (www.lexmark.com). Search for “converter list.” You can also check Lexmark’s Automated Fax...
  • Page 33: Envelopes

    Infoprint 1332/1352/1372 • Unsuitable papers include: – Multi-part forms and documents – Chemically treated papers – Coated, synthetic, and thermal papers – A5 paper less than 80 g/m (21 lb) – Recycled paper less than 75 g/m (20 lb) –...
  • Page 34: Tools Required

    Infoprint 1332/1352/1372 Tools required Flat-blade screwdrivers, various sizes Phillips screwdrivers, various sizes 7.0 mm nut driver 5.5 mm wrench Needlenose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Twinax/serial debug cable 1381963...
  • Page 35: Acronyms

    Infoprint 1332/1352/1372 Acronyms BLDC Brushless DC motor Customer setup DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Digital multimeter Enhanced Data Out EEPROM Electrically Erasable Programable Read-Only Memory Electrophotographic process EPROM Erasable Programmable Read-Only Memory Electrostatic Discharge Field Replaceable Unit...
  • Page 36 Infoprint 1332/1352/1372 1-16 Service Manual...
  • Page 37: Diagnostic Information

    Infoprint 1332/1352/1372 2. Diagnostic information Start CAUTION: Remove the power cord from the printer or wall outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.
  • Page 38: Messages And Error Codes

    Infoprint 1332/1352/1372 Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition. Service error code Error code Action 900 RIP Software Go to “900 Error Code service check”...
  • Page 39 Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor Circuit. Go to “Fuser service checks” on page 2-52. 925 Fuser Error Wrong fuser lamp installed. Go to “Cold fuser service check”...
  • Page 40 Infoprint 1332/1352/1372 Service error code (continued) Error code Action 954 NVRAM CRC Indicates the NVRAM experienced a CRC failure. Replace the interconnect board. Failure 955 Code CRC Replace the system board. Where <loc> = CRC Failure or ECC Failure on the system board.
  • Page 41: Sub Error Codes

    Infoprint 1332/1352/1372 Service error code (continued) Error code Action 990 <device> Indicates an equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. Note: <device> can be one of the following: duplex, tray x (1, 2, 3, 4, or 5), envelope feeder or output bin.
  • Page 42: Base Printer Sub Error Codes

    Infoprint 1332/1352/1372 Base printer sub error codes Each status byte has a different level of troubleshooting value for each area of the printer. The following table displays up to 8 status bytes of data. Some or all of these bytes may be used to help diagnose a printer problem.
  • Page 43 Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be Explanation any value) 84 xx 00 x1 x2 This code indicates that the input sensor in the printer is still actuated from the first sheet and the second sheet is ready to arrive at the sensor.
  • Page 44 Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be Explanation any value) 84 xx 17 There is an envelope or envelopes in the envelope feeder during warm up. An envelope may have partially fed from the envelope feeder.
  • Page 45 Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be Explanation any value) 84 xx 22 x1 x2 This code indicates that the media activated the input sensor before the printer EP was ready.
  • Page 46 Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be Explanation any value) 8D 00 00 The fuser exit sensor was never activated by the leading edge of the media fed through the printer.
  • Page 47: Base Printer (Fuser) Sub Error Codes

    Infoprint 1332/1352/1372 Base printer (fuser) sub error codes The following sub error codes could help in diagnosing fuser assembly failures: Base printer (fuser) sub error codes First 6 bytes sub error code data (xx can be Explanation any value) 920 Service - Fuser Error (under temperature while printing)
  • Page 48: Duplex Option Sub Error Codes

    Infoprint 1332/1352/1372 Base printer (fuser) sub error codes (continued) First 6 bytes sub error code data (xx can be Explanation any value) 925 Service - Fuser Error (Wrong Fuser Lamp Installed) Note: The following sub error codes are only for an incorrect lamp being installed.
  • Page 49: Envelope Feeder Sub Error Codes

    Infoprint 1332/1352/1372 Envelope feeder sub error codes First 6 bytes sub error code data (xx can be Explanation any value) 84 xx 17 There is an envelope in the feeder during POST. 84 xx 1D x1 x2 The envelope feeder pass thru sensor activated but never deactivated.
  • Page 50: User Status Displays

    Infoprint 1332/1352/1372 User status displays Each user status screen may also display a warning message. See “Warning messages (second lines)” on page 2-16 for additional information when they display. User status displays Status Action The printer is ready to receive and Press Menu to take the printer out of process data.
  • Page 51 Infoprint 1332/1352/1372 User status displays Status Action Displayed until the current job is Press Go to print the contents of the terminated or until additional data is printer buffer, staple the accumulated Waiting <interpreter> received on the active link. (PCL, PS, sheets, or terminate the collation set.
  • Page 52 Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the User status displays (see “User status displays” on page 2-14). For example, Ready <warning> If none of the conditions exist that are listed in the following table, line two is blank. If any of the messages in the table are displayed, the following actions can be taken: •...
  • Page 53: User Status Messages

    Infoprint 1332/1352/1372 User status messages User status messages Status Action The printer is busy receiving or Press Stop to take the printer out of processing data, or printing data. Busy status. Not Ready displays. No Busy additional data processes, but the...
  • Page 54 Infoprint 1332/1352/1372 User status messages Status Action The flash memory is being formatted. No button actions are possible while this message displays. Formatting Flash (Do Not Power Off) The flash memory is being Do not perform any button actions programmed, which means fonts or while this message displays.
  • Page 55: User Attendance Messages

    Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Explanation Change Cartridge Select one of the following actions: Invalid Refill • Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to display debug data for the engine and cartridge code.
  • Page 56 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation Check Duplex This messages displays for the following conditions: Connection • The duplex option may have been removed from the printer, possibly to clear a paper jam or to remove the option.
  • Page 57 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation Disk Corrupted The printer has detected there are errors on the hard Reformat? disk that cannot be corrected. The disk cannot be used until it is reformatted. Warning: All data on the disk will be lost if you format the disk.
  • Page 58 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation Insert <tray> <tray>=Tray 1, Tray 2, Tray 3, Tray 4, or Tray 5. The printer detects a tray needs to be inserted. The printer does not continue until it detects the tray is inserted.
  • Page 59 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation Install Tray x Tray x=Tray 2, Tray 3, Tray 4, Tray 5. or Cancel Job This message is displayed when a paper handling option has been hot unplugged. The printer requires...
  • Page 60 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation Reattach Bins x–y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 Bins x–y This messages displays for the following conditions: • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option.
  • Page 61 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 31 Defective Print Error code 31 displays when the top front cover is Cartridge closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective.
  • Page 62 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 37 Insufficient Memory Held Jobs may be lost This message displays when the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored.
  • Page 63 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 53 Unformatted Flash This message displays when the printer detects an unformatted flash at power on. Press Go to clear the message. The flash is marked as bad and normal operation continues.
  • Page 64 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 56 Standard Parallel This error is displayed when data is sent to the printer Port Disabled across the parallel port, but the parallel port has been disabled. Once this message is displayed, reporting of further errors is suppressed until the menus are entered, or the printer is reset.
  • Page 65 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 59 Incompatible Tray x An incompatible tray is installed. For Tray x, x= 2, 3, 4, or 5. Remove the incompatible tray and press Go to clear the message.
  • Page 66 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 200 Paper Jam Leave Job in Finisher Primary: Paper is jammed at the printer input sensor. Remove Cartridge Open the printer upper front door and remove the print cartridge to access the paper jam area.
  • Page 67 Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 235 Duplex Paper Jam - Leave Job in Finisher Primary: A piece of media is over the duplex double Front feed sensor. Secondary: When this message is displayed, do not...
  • Page 68: User Line 2 Link Messages

    Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message Explanation 280 Paper Jam Leave Job in Finisher Primary: Paper is jammed in the finisher option. Open Check Finisher the finisher option side door or top cover to access the jammed pages.
  • Page 69: Check Device Connection Messages

    Infoprint 1332/1352/1372 Check device connection messages The messages in the following table display when the printer loses communications with one of the following devices. User status message Explanation Check Env Feeder Check envelope feeder connection. Connection Check Tray x Check tray x, where x=1, 2, 3, 4, or 5.
  • Page 70: Power-On Self Test (Post)

    Infoprint 1332/1352/1372 Power-On Self Test (POST) When you turn the printer on, it performs a Power-On Self Test. Check for correct POST functioning of the base printer by observing the following: The LED comes on. The operator panel displays one and a half row of pels, and then clears.
  • Page 71: Symptom Tables

    Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to “Dead machine service check” on page 2-45. Operator panel—one or more buttons do Go to “Operator panel buttons service check” on page 2-70. not work. Operator panel—display is blank. Printer Go to “Operator panel service check”...
  • Page 72: Paper Tray Symptoms

    Infoprint 1332/1352/1372 Paper tray symptoms Symptom Action Paper feed problem with 250-Sheet Paper Go to “Input tray(s) service check” on page 2-64. Tray. Paper feed problem with 500-Sheet Paper Go to “Input tray(s) service check” on page 2-64. Tray. Media fails to pass through from the lower Go to “Input tray(s) service check”...
  • Page 73: Staplesmart Finisher

    Infoprint 1332/1352/1372 StapleSmart finisher Symptom Action Finisher does not staple. Go to “StapleSmart finisher service check” on page 2-86. Printer does not recognize StapleSmart Go to “StapleSmart finisher service check” on page 2-86. Finisher Option as being installed. Close Top Cover displayed. Unable to clear Go to “StapleSmart finisher service check”...
  • Page 74: Service Checks

    Infoprint 1332/1352/1372 Service Checks Anytime the system board is replaced, the Configuration ID must be reset in NVRAM. Go to “Setting configuration ID” on page 3-18. Review the following information before performing any service checks. • Paper feed problems (especially paper jams): Go to “Viewing the error log”...
  • Page 75 Infoprint 1332/1352/1372 The printer does not recognize one or more output options as installed. Service tip: If more than a single output option is installed, check each one to see if the printer recognizes any single option as being installed. If the printer recognizes any of the output options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized option.
  • Page 76 Infoprint 1332/1352/1372 Ready Bin x Full displays—May be able to clear message and feed paper into bin selected. Action Bin x sensor Check the sensor and sensor cable for the bin that is displaying the Bin x sensor cable message to make sure the sensor is seated correctly in the side of...
  • Page 77: 900 Error Code Service Check

    Infoprint 1332/1352/1372 990 Service Error displays Action Mechanical linkage Check the DC motor cable connector to be sure it is correctly installed at J2 on the control board. If correct, disconnect J2 from the DC motor assembly control board and check the resistance of the motor on the cable connector.
  • Page 78 Infoprint 1332/1352/1372 950 Error Code service check Note: Before proceeding with this service check, make sure you have the correct system board installed in the printer. 950 Error displayed on the printer and you are not sure if the printer had the interconnect or system boards previously replaced.
  • Page 79: Charge Roll Service Check

    Infoprint 1332/1352/1372 Charge roll service check Service tip: Close and evenly spaced repetitive marks 47.19 mm (1.86 in.) apart, or spots on the page can be caused by a damaged or contaminated charge roll. Service tip: Make sure the right charge roll arm bushing is correctly installed and operates correctly.
  • Page 80: Cover Closed Switch/Cable Service Check

    Infoprint 1332/1352/1372 Cover closed switch/cable service check Action Toner cartridge Make sure the toner cartridge is correctly installed and that the right and left cartridge tracks are not loose or broken. Make sure the cover closed switch activation tab on the toner cartridge is not broken and that the tab correctly activates the cover closed switch spring.
  • Page 81: Dead Machine Service Check

    Infoprint 1332/1352/1372 Dead machine service check A dead machine is a condition where the display is blank, the LED on the operator panel is off, no fans turn, no motors turn, and the fuser lamp does not come on. If a high-capacity input tray is installed, remove the option and check the base printer for correct operation.
  • Page 82 Infoprint 1332/1352/1372 Action LVPS Unplug the AC line cord from the LVPS and disconnect the interconnect card cable on the LVPS. Reconnect the AC line cord and measure the voltage on CN2-1 on the LVPS. The voltage should measure approximately +5 V dc.
  • Page 83: Duplex Option Service Check

    Infoprint 1332/1352/1372 Action Loads connected to the Turn the printer off and disconnect each cable connected to the system board system board and each option installed on the system board until the problem is located. Warning: When removing any card installed on the system board observe all ESD precautions when handling these options.
  • Page 84 Infoprint 1332/1352/1372 Duplex does not recognize that the option is installed, or other options below the duplex are installed Action Autoconnect cables/ Check the top and bottom autoconnect connectors for signs of connections damage. If damaged, replace the duplex option. If not damaged, check the cables are correctly connected to the duplex system board at J9, J10, J11, and J12.
  • Page 85: Envelope Feeder Service Check

    Infoprint 1332/1352/1372 Envelope feeder service check Service tip: Check the envelope feeder paper path for any debris, pieces of envelope and so on. If any other options are installed make sure they are operating normally. If only the envelope feeder is failing to operate correctly, continue with this service check, otherwise verify the interconnect card is functioning properly.
  • Page 86 Infoprint 1332/1352/1372 Operator panel displays 260 Paper Jam after attempted feed but before envelopes are put in the hopper OR the operator panel continues to display Load Envelopes after envelopes are placed in the hopper. Service tip: The kick rolls rotate during the attempted feed cycles.
  • Page 87 Infoprint 1332/1352/1372 260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper. Kick rolls are rotating. Check the deflector gap adjustment before continuing this service check. Action Deflector gap adjustment Check the deflector gap adjustment. The adjustment may be too narrow.
  • Page 88: Fuser Service Checks

    Infoprint 1332/1352/1372 Fuser service checks Cold fuser service check Error codes 920, 921, and 922 may display for a cold fuser failure. A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on again. A 925 service error indicates the wrong fuser lamp is installed.
  • Page 89 Infoprint 1332/1352/1372 Action Fuser top cover assembly Disconnect the thermistor cable from the fuser control board at J6. (assembly includes thermistor and thermal fuses) Resistance: • HOT J2-1–J2-2 <10K ohms • COLD approximately 450K ohms If the resistance is incorrect, replace the fuser top cover assembly. If the resistance is correct, check each pin of J6 to ground.
  • Page 90: Hot Fuser Service Check

    Infoprint 1332/1352/1372 Hot fuser service check Error Code 923: Indicates the fuser is too hot during printing or when the printer is idle. Error code 924: Indicates an open circuit has been detected in the fuser thermistor circuit. Note: Check the fuser sub error codes to help diagnose between a 923 and 924 error.
  • Page 91: Fuser Solenoid Service Check

    Infoprint 1332/1352/1372 Fuser solenoid service check CAUTION: There is a danger from hazardous voltage in the area of the printer where you are working. Unplug the printer before you begin, or use caution if the printer must receive power in order to perform the task.
  • Page 92: High-Capacity Feeder Input Tray Service Check

    Infoprint 1332/1352/1372 High-capacity feeder input tray service check Note: Voltage measurements in the high-capacity feeder input tray service checks must be made with the high-capacity feeder attached to the base printer to obtain accurate results. Service tip: Be sure the paper size switch is set to the correct paper size setting and the rear paper guides are in the correct locations for the size of paper installed in the high-capacity feeder tray.
  • Page 93 Infoprint 1332/1352/1372 Action High-capacity feeder option Check the voltage on J8-1 (green). The voltage measures +24 V dc. control board If incorrect, check the autoconnect system for any problems. +24 V dc must come from the base printer through the autoconnect system to the high-capacity input for the high-capacity feeder to be recognized.
  • Page 94 Infoprint 1332/1352/1372 Tray x empty displays when there is paper in the high-capacity feeder input tray. Action Paper out sensor flag Check the paper out sensor flag for correct operation and installation. If correct, replace the high-capacity feeder system board. (The paper out sensor is mounted on the high-capacity feeder system board.)
  • Page 95 Infoprint 1332/1352/1372 The elevator tray does not move up or down. The printer recognizes that the option is installed. Action DC drive motor high- Be sure the motor cable is correctly installed at J1 on the board. capacity feeder option Check the cables, damaged or loose wires.
  • Page 96 Infoprint 1332/1352/1372 Paper size switch not selecting paper size that is selected. Action Paper size switch Check for continuity between the common pin (J5-1) and the pin of High-capacity feeder option the paper size selected. control board Color Paper size...
  • Page 97 Infoprint 1332/1352/1372 Tray x Paper Low displays when the high-capacity feeder input tray is full or has adequate paper in the tray. Action Paper low switch Run the sensor diagnostics for tray x (x=the number that represents the high-capacity input tray).
  • Page 98: High-Capacity Output Stacker Service Check

    Infoprint 1332/1352/1372 High-capacity output stacker service check Service tip: The majority of the mechanical components can be observed during operation by removing the left, right, and front covers. The high-capacity output stacker option functions without the covers installed. Determine which paper path stacker assembly is not functioning properly.
  • Page 99 Infoprint 1332/1352/1372 202 Paper Jam Open Rear Door displays and a sheet of paper is jammed prior to the pass thru sensor flag or 202 Paper Jam Open Rear Door displays, a sheet of paper feeds out to the standard bin even though bin x is selected and paper exits half way out of the redrive assembly.
  • Page 100: Input Sensor Service Check

    Infoprint 1332/1352/1372 Input sensor service check Service tip: Run the Base Sensor Test. Check the input sensor for proper operation. The display changes from open to closed as the sensor flag is manually moved in and out of the sensor.
  • Page 101 Infoprint 1332/1352/1372 Action Power takeoff shaft and Check these parts for broken or damaged parts, contamination on spring, bevel gear, feed roll the drive rollers or wear plate, and wear or damage to the drive shaft gear, drive roll assembly, bearings.
  • Page 102: Internal Tray Card/Paper Size Sensing Service Check

    Infoprint 1332/1352/1372 Internal tray card/paper size sensing service check Before proceeding, check for the correct paper size loaded in the tray and that the tray has been set to accept the size paper loaded in the tray. Paper size sensing switch chart...
  • Page 103 Infoprint 1332/1352/1372 The printer does not recognize the paper size selected. Action Back restraint Check all the paper size parts for damage or broken parts. make sure Side restraint the parts operate correctly. If a problem is found, repair as necessary.
  • Page 104: Main Drive Service Check

    Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is usually caused by a defective motor assembly or system board. Service tip: If there are equally spaced horizontal lines across the page, go to “Print quality—...
  • Page 105: Main Fan Service Check

    Infoprint 1332/1352/1372 Main fan service check Check the cable connections at J7 on the system board and at the main fan assembly. The main fan runs continuously when the printer is powered on unless the printer is in the Power Saver mode.
  • Page 106: Operator Panel Service Check

    Infoprint 1332/1352/1372 Operator panel service check Operator panel buttons service check Before continuing with this service check do the “Button Test” on page 3-8. Action Operator panel assembly If any button fails the Button Test, replace the operator panel assembly.
  • Page 107: Options Service Check

    Infoprint 1332/1352/1372 Options service check Service tip: When you have a problem with any of the options installed in the options slots on the interconnect board, switch the non operating option to one of the other option slots to isolate the failure.
  • Page 108: Output Bin Sensor Standard Tray Service Check

    Infoprint 1332/1352/1372 Output bin sensor standard tray service check Service tip: If the output bin standard tray fills up and the bin full sensor fails to post the Remove Paper Standard Bin message: Enter the Diagnostics Mode. Select Output Bin Tests.
  • Page 109 Infoprint 1332/1352/1372 Printer does not recognize one or more output expander options as being installed. Service tip: If more than a single output expander option is installed, check each one to see if the printer recognizes any single option as being installed. If the printer recognizes any of the output expander options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized expander option.
  • Page 110 Infoprint 1332/1352/1372 Remove Paper - Output Bin x is displayed, POST incomplete, unable to clear the message. Action Dual output bin sensor flag Check the flag for correct operation, binding, broken parts, or interference from the sensor cable, If incorrect, repair as necessary.
  • Page 111 Infoprint 1332/1352/1372 Action Output expander control Disconnect the motor cable J4 and check the voltages at J4 on the board board. Note: Use caution not to short to adjacent pins on the connector. Status Voltage J4-1 (Motor Idle) +24 V dc...
  • Page 112: Paper Feed Service Check

    Infoprint 1332/1352/1372 Paper feed service check If you have a 936 Transport Motor Error go to “Main drive service check” on page 2-68. Action Alignment assembly Check to ensure the alignment assembly is correctly attached to the left side frame and the mounting screws are tight. Check the alignment assembly for worn rollers, contaminated rollers, or binds.
  • Page 113: Parallel Port Service Check

    Infoprint 1332/1352/1372 Double feeding paper Note: If double feeding paper occurs mostly from the bottom of the stack, check for missing or damaged restraint pads in the tray. Action Paper Paper is usually the primary cause of a double feeding paper problem.
  • Page 114: Printhead Service Check

    Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any service replaceable parts or components. If service error code 930 displays, the wrong printhead is installed in the printer. See “Printhead 1 (Infoprint 1332)” on page 7-10, “Printhead 2 (Infoprint 1352)” on page 7-11, or “Printhead 3 (1372)”...
  • Page 115 Infoprint 1332/1352/1372 Measure all voltages from the connector to printer ground. All voltages measured during the print cycle are measured with the controller board removed while running the print test. Print quality—all black page Service tip: An all black page is generally caused by a problem in the high voltage system or an incorrect high voltage in the printing process resulting in toner development on the entire photoconductor drum.
  • Page 116 Infoprint 1332/1352/1372 Print quality—random marks Service tip: The primary cause of random marks is due to loose material moving around inside the printer and attaching to the photoconductor, charge roll, or transfer roll. Symptom Action Random marks Check the print cartridge for loose or foreign material that might be on the photoconductor.
  • Page 117 Infoprint 1332/1352/1372 Action Lines spaced 49.74 mm Replace the FRUs in the following order: (1.958 inch) apart • Redrive assembly • Fuser assembly There is a danger from hazardous voltage in the area of the printer where you are working. Unplug the printer before you begin, or use caution if the printer must receive power in order to perform the task.
  • Page 118 Infoprint 1332/1352/1372 Print quality—background Service tip: Some background problems can be caused by rough papers, non-IBM toner cartridges or if the media texture is set to the rough setting. Some slick or coated papers may also cause background. Some problems occur with printers that run a large amount of graphics in a humid environment.
  • Page 119 Infoprint 1332/1352/1372 Print quality—banding Service tip: Banding is difficult to detect except on a page with a uniform gray or a large amount of graphics printed on the page. Banding is primarily due to a variation in the speed of the paper as it feeds through the printer, especially in the development and transfer process.
  • Page 120 Infoprint 1332/1352/1372 Print quality—light print Service tip: Check the toner saver and print darkness settings first if the print is light. Action Transfer roll Check the right end of the transfer roll shaft for signs of wear or contamination. If incorrect, replace the transfer roll.
  • Page 121: Smart Contact Assembly Service Check

    Infoprint 1332/1352/1372 Smart contact assembly service check Note: If you are unable to clear a “32-Unsupported Cartridge” User Error message, be sure an IBM print cartridge is correctly installed in the printer. The cartridge is easily identified by the contact board on the right side rear of the cartridge. Install another print cartridge before attempting to troubleshoot the printer.
  • Page 122: Staplesmart Finisher Service Check

    Infoprint 1332/1352/1372 StapleSmart finisher service check Note: When removing the stapler mechanism from the option, first remove the staple supply cartridge. Note: When replacing staples in the supply cartridge, discard any old staples in the cartridge and replace with a fresh strip.
  • Page 123 Infoprint 1332/1352/1372 Close Finished Side Door displayed—unable to clear or reset message. (POST incomplete) Action Side cover door Check the stapler access door for any signs of damage or broken parts. Make sure the door correctly actuates the stapler side access door switch.
  • Page 124 Infoprint 1332/1352/1372 990 Service Error Code - Check Bin x displayed—POST Incomplete • “Step 1—During POST the stapler option does not try to home.” on page 2-88. • “Step 2—During POST the stapler option tries to home.” on page 2-88.
  • Page 125 Infoprint 1332/1352/1372 281 Paper Jam—The paper feeds partway into the standard bin even if finisher is selected Note: When a 900 Service Error is displayed during POST the failure is usually in the stapler gearbox assembly or stapler cartridge. Action...
  • Page 126 Infoprint 1332/1352/1372 281 Paper Jam—paper jams into stapler output bin. Action Center stapler bail Check the center stapler bail for broken parts and that the bail moves freely on the upper exit shaft assembly. Upper exit shaft assembly Check the upper and lower shaft assembly for wear, binds, or damage.
  • Page 127 Infoprint 1332/1352/1372 Action Stapler board Check the voltages on connector J3 on the board. Stapler assembly Note: All voltages are approximate values. Pin No. Voltage static Voltage feeding +24 V dc +24 V dc +24 V dc +24 V dc...
  • Page 128 Infoprint 1332/1352/1372 Paper feeds into finisher option output tray—Paper is not stapled—Paper does not align with the right side. Action Paper alignment wheel Check to make sure the gamma wheel aligner assembly is operating correctly and that the wheel is touching the paper. If the gamma Paper alignment pad wheel is not turning or touching the paper, go to step 2.
  • Page 129: Toner Sensor Service Check

    Infoprint 1332/1352/1372 Stapled sheets are not transported to the output tray. Action Sol 2 (stapler gearbox Disconnect Sol 2 cable from J8 on the stapler card and measure the assembly) resistance of the solenoid across the cable connector. It should measure approximately 48 ohms (cold).
  • Page 130: Transfer Roll Service Check

    Infoprint 1332/1352/1372 Transfer roll service check Service tip: The transfer roll is 51.02 mm (2.009 inch) circumference. Any print quality problems such as lines that are spaced 51.02 mm apart indicate you should check the transfer roll for damage and check for toner or foreign material buildup.
  • Page 131: Diagnostic Aids

    Infoprint 1332/1352/1372 3. Diagnostic aids This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem. To run the printer diagnostic tests described in this chapter, you must put the printer in Diagnostic Mode.
  • Page 132: Device Tests

    Infoprint 1332/1352/1372 Device tests Quick Disk Test This test performs a non-destructive read/write on one block per track on the disk. The test reads one block on each track, saves the data, and proceeds to write and read four test patterns to the bytes in the block.
  • Page 133: Flash Test

    Infoprint 1332/1352/1372 Flash Test This test causes the file system to write and read data on the flash to test the flash. Warning: This test destroys all data on the flash because the flash is reformatted at the end of the test.
  • Page 134: Duplex Tests

    Infoprint 1332/1352/1372 Duplex tests Duplex Quick Test This test is used to verify that the Duplex Option Top Margin is set correctly. This test prints a duplexed version of the Quick Test Page that can be used to adjust the Top Margin for the backside of the duplexed page.
  • Page 135: Duplex Motor Test

    Infoprint 1332/1352/1372 Duplex Motor Test This test lets you test the duplex option paper feed drive system, and verify that the power and velocity values are acceptable. To run the Duplex Motor Test: Select Motor Test from the Duplex Tests menu. The duplex motor test continues to run until the printer is powered off.
  • Page 136: Duplex Feed 2 Test

    Infoprint 1332/1352/1372 Duplex Feed 2 Test This test feeds a blank sheet of paper to the duplex paper stop position 2. To run the Duplex Feed 2 Test: Select Duplex Feed 2 from the Duplex Test menu. • The power indicator blinks while the paper is feeding.
  • Page 137: Printing The Error Log

    Infoprint 1332/1352/1372 Printing the error log Additional diagnostic information is available when you print the error log. Some of the additional information includes: • Detailed printer information • Time and date stamps • Page counts for each error • Sub error code information for each 9xx or 2xx error Note: The 900 error code does not have sub error codes.
  • Page 138: Clearing The Error Log

    Infoprint 1332/1352/1372 Clearing the error log Select Clear Log from the Error Log menu. ERROR LOG Clear Log Select YES to clear the Error Log or NO to exit the Clear Log menu. If YES is selected, Empty Error Log displays on the screen.
  • Page 139: Sdram Memory Test

    Infoprint 1332/1352/1372 SDRAM Memory Test The purpose of this test is to check the validity of SDRAM, both standard and optional. The test writes patterns of data to SDRAM to verify that each bit in memory can be set and read correctly.
  • Page 140: Input Tray Tests

    Infoprint 1332/1352/1372 Input tray tests Input Tray Feed Test This test lets the servicer observe the paper path as media is feeding through the printer. A blank sheet of paper feeds through the printer as the laser turns off during this test. The only way to observe the paper path is to open the lower front door that is used to access the envelope or multipurpose feeder.
  • Page 141: Output Bin Tests

    Infoprint 1332/1352/1372 Output Bin Tests Output Bin Test—Standard Bin This test is used to verify if the standard bin sensor is working correctly. To run the Standard Bin Sensor Test: Select Output Bin Tests from the Diagnostic menu. Select Output Bin Tests - Sensor Tests.
  • Page 142: Feed To All Bins Test

    Infoprint 1332/1352/1372 Feed to All Bins Test This test can be used to verify that the printer can feed media to the standard bin or any installed output options. No information will be printed on the test pages as the printhead is not turned on during the feed test.
  • Page 143 Infoprint 1332/1352/1372 Output Expander Select Output Bin Tests from the menu. Select Output Bin Tests - Sensor Tests. Select Sensor Tests for Output Bin x (x=number of the output option to be tested) The following screen is displayed: Output Bin x...
  • Page 144: Bin Mailbox Option

    Infoprint 1332/1352/1372 5-Bin Mailbox Option Select Output Bin Tests from the menu. Select Output Bin tests - Sensor Tests. Select Sensor Tests for Output Bin x (x=number of the output option to be tested). The following screen is displayed: Output Bin x...
  • Page 145: Staple Sensor Test

    Infoprint 1332/1352/1372 There are four sensor tests that can be selected from the Sensor Tests: • Staple Sensors • Cover and Door sensor • Pass and Media Sensor • Bin Level Sensor Select the test for the sensors you want to test from the menu. The following appear on the display for each test selected.
  • Page 146: Base Sensor Test

    Infoprint 1332/1352/1372 Base Sensor Test This test is used to determine if the sensors located inside the printer are working correctly. The following sensors can be checked: • Toner optical sensor • Input sensor • Output sensor (fuser exit) •...
  • Page 147: Printer Setup

    Infoprint 1332/1352/1372 Printer setup Setting the page count This lets the servicer change the page count from the Diagnostics Menu. This is used whenever the system board is replaced because this board contains the printer NVRAM Memory where the page count is stored.
  • Page 148: Setting Configuration Id

    Infoprint 1332/1352/1372 Setting configuration ID The configuration ID is used to communicate information about certain areas of the printer that cannot be determined using hardware sensors. The configuration ID is originally set at the factory when the printer is manufactured, however it requires resetting whenever you replace the interconnect board and can be set on the operator panel.
  • Page 149: Print Contrast

    Infoprint 1332/1352/1372 Print Contrast The print contrast setting controls the developer voltage offset. The print contrast can be adjusted to: LOW, MEDIUM, HIGH Charge Roll The charge roll can be adjusted to: LOW, MEDIUM, HIGH Print tests The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the installed input options.
  • Page 150: Print Quality Test Pages

    Infoprint 1332/1352/1372 Print quality test pages The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled. The print quality test consists of three pages. Page one contains a mixture of graphics and text.
  • Page 151: Theory

    Infoprint 1332/1352/1372 Theory Autocompensator operation The autocompensator is a paper pick device that generates its own normal force. This force generation is inherent in the fundamental design of the pick arm. If light media is used, it picks very gently. If a heavy media is used, it picks very aggressively. No customer adjustments are necessary, therefore no special trays are needed for card stock or labels.
  • Page 152: Option Microcode

    Infoprint 1332/1352/1372 Duplex chassis grounding is provided from the printer to the duplex option through a ground spring attached to the frame and base of the printer. The ground connection is automatically made when the option is installed below the printer.
  • Page 153: Paper Jams-Base Printer

    Infoprint 1332/1352/1372 Paper jams—base printer Error Message 200 Paper Jam - Remove Cartridge This message indicates that paper is jammed at the printer input sensor. This condition can be caused by the paper jamming prior to activating the input sensor flag, the sensor not detecting paper over the sensor, or paper arriving at the sensor too late.
  • Page 154: Paper Jams-Options

    Infoprint 1332/1352/1372 Paper jams—options Error Message 23x Paper Jam - Check Duplex Option 231 Paper Jam Input Sensor 232 Paper Jam Stage 1 Location Stage 2 Location 235 Paper Jam 234 Paper Jam Doublefeed Sensor 236 Paper Jam 235 Paper Jam...
  • Page 155: Error Message 24X (X=Tray 1 Through 5) Paper Jam Check Tray X

    Infoprint 1332/1352/1372 Error Message 24x (x=tray 1 through 5) Paper Jam Check Tray x The paper has not cleared the pass thru sensor or reached the pass thru sensor of the option above tray x. Note: When the StapleSmart Finisher option is installed, a secondary message may be displayed which advises whether or not to remove the job from the finisher.
  • Page 156: Error Message 282 - Check Stapler

    Infoprint 1332/1352/1372 Error Message 282 - Check Stapler This message indicates that a staple jam has been detected during normal operation, when printing and stapling jobs. The printer alternately flashes the primary and secondary message to indicate that all accumulated sheets should be removed during the jam clearance procedure.
  • Page 157: Repair Information

    Infoprint 1332/1352/1372 4. Repair information Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic boards: •...
  • Page 158: Adjustment Procedures

    Infoprint 1332/1352/1372 Adjustment procedures Duplex motor drive belt adjustment Do the duplex motor belt and drive belt adjustment whenever you remove or replace the duplex motor or loosen the motor or drive belt idler pulley. Service tip: Excessive belt tension can result in stalling the duplex motor. Too little belt tension can result in belt slippage.
  • Page 159: Gap Adjustment

    Infoprint 1332/1352/1372 Gap adjustment The gap adjustment allows you to increase the minimum gap between sheets of paper as they are fed through the printer. This adjustment reduces the printer overall performance, such as pages per minute, but can help in reducing the amount of curl of some printed medias, thus improving media stacking in the output bin.
  • Page 160: Paper Alignment Assembly Adjustment

    Infoprint 1332/1352/1372 Paper alignment assembly adjustment Do the alignment assembly adjustment whenever you replace the alignment assembly. Always print a copy of the Quick Test Page before making any adjustments to the alignment assembly reference adjustment screw. When replacing the alignment assembly, it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one.
  • Page 161 Infoprint 1332/1352/1372 Step B Print a copy of the Quick Test Page and check the margin adjustments printed on the test page. These settings should be within the range specified in “Print registration” on page 3-16. The reference screw can be adjusted without loosening the locknut. Turn the screw a few turns and print a copy of the Quick Test Page as you check the diamonds on the left margin.
  • Page 162: Screw Identification Table

    Infoprint 1332/1352/1372 Screw identification table The following table contains screw types, locations, and quantities necessary to service the printer. Each screw callout in the removal procedure graphic displays the screw reference number listed in the table. Pay careful attention to each screw type location when doing removals. You must install the correct screw type in each location during reassembly.
  • Page 163 Infoprint 1332/1352/1372 Reference Screw type Location Purpose number M3x6 mm Taptite outer shield mounting inner redrive deflector mounting interconnect board to center pan mounting system board to interconnect board ground attach system board to inner shield mounting system board (back)
  • Page 164 Infoprint 1332/1352/1372 Reference Screw type Location Purpose number M3x28 mm Taptite developer drive ground (bottom hole) attach Panhead M3.5x8 mm Plastite autocompensator mounting Thread Forming M3.5x10 mm right side cover mounting Plastite Thread Forming right side frame to pan attach...
  • Page 165: Removal Procedures

    Infoprint 1332/1352/1372 Removal procedures CAUTION:Remove the power cord from the printer or wall outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.
  • Page 166: Right Cover Removal

    Infoprint 1332/1352/1372 Right cover removal Remove the redrive cap Remove the redrive assembly. Open the upper and lower front covers. Remove the print cartridge. Remove the right cover mounting screw (A) and release the cover latch (B). A(324) Remove the right side cover mounting screw (C).
  • Page 167 Infoprint 1332/1352/1372 Remove the right side cover. Cover retainers Note: When replacing the right side cover, make sure the cover retainers are correctly located in the appropriate slots in the right side frame. 4-11 Repair information...
  • Page 168: Upper Front Cover Removal

    Infoprint 1332/1352/1372 Upper front cover removal Raise the upper front cover. Remove the upper front cover mounting screws (A). A(323) 4-12 Service Manual...
  • Page 169 Infoprint 1332/1352/1372 While holding the two upper front cover latches, lift off the cover. Note: When removing the cover, hold the upper and lower latch and spring to prevent them from falling into the printer. Note: Use caution to avoid scratching or damaging the operator panel lens cover.
  • Page 170: Laser Cover Removal

    Infoprint 1332/1352/1372 Laser cover removal Remove the left door. Remove the right cover. See “Right cover removal” on page 4-10. Remove the paper support. Remove the redrive cap. Press the fuser wiper cover latch and remove the cover. Loosen screw (A) and remove the two screws (B) on the right side.
  • Page 171 Infoprint 1332/1352/1372 Remove the paper bin full sensor flag assembly from the mounting bracket. See “Paper bin full sensor flag assembly removal” on page 4-54. Unlatch the front right and front cover posts (left) and remove cover. Remove fan grill cover.
  • Page 172: Bevel Gear Removal

    Infoprint 1332/1352/1372 Bevel gear removal Open the left door. Remove the inner shield. Remove the gear guard. Remove the power takeoff shaft and spring (A) through the bottom of the printer. Place your thumb on the top of the gear and press firmly down and away.
  • Page 173: Installation

    Infoprint 1332/1352/1372 Installation Remove any washer that may be present (A) and discard. Lubricate areas (A) that engage the journal (B) with grease, from the provided packet. Place the new washer (C) on the bevel gear shaft. Insert the bottom portion and press or pull into position.
  • Page 174: Communications Board Removal

    Infoprint 1332/1352/1372 Communications board removal Remove the outer shield. See “Outer shield removal” on page 4-52. Remove features and options from the interconnect board only if they block access. Warning: Observe all ESD precautions while handling ESD-sensitive parts. See “Handling ESD-sensitive parts”...
  • Page 175: Cover Closed Switch/Cable Removal

    Infoprint 1332/1352/1372 Cover closed switch/cable removal Note: Pay careful attention to the cable routing through the printer before you remove the cover closed switch and cable assembly. Remove the left cover, upper front cover, and outer system board shield. Disconnect the cover closed switch cable from the system board (J3).
  • Page 176: Developer Drive Assembly Removal

    Infoprint 1332/1352/1372 Developer drive assembly removal Remove the inner shield. See “Inner shield removal” on page 4-34. Remove the developer drive assembly mounting screws (A). Remove the developer drive assembly. Note: Be sure the developer drive shaft and coupler aligns with the hub on the main drive assembly when reinstalling the assembly.
  • Page 177 Infoprint 1332/1352/1372 Remove the paper alignment assembly. See “Paper alignment assembly removal” on page 4-52. Remove the left side frame mounting screws (A). A(102) Place the printer on its back and remove the left side frame mounting screws (B). B(104) Remove the left side frame.
  • Page 178: Right Side Frame

    Infoprint 1332/1352/1372 Right side frame CAUTION: Unplug the printer before you begin. Remove the right side cover. See “Right cover removal” on page 4-10. Remove the laser cover. See “Laser cover removal” on page 4-14. Remove the LVPS. See “Low voltage power supply removal” on page 4-42.
  • Page 179: Fuser Assembly Removal

    Infoprint 1332/1352/1372 Fuser assembly removal CAUTION: Unplug the printer before you begin. Remove the redrive assembly. See “Redrive assembly removal” on page 4-57. Remove the fuser mounting screws (A). Disconnect the AC fuser lamp cable (C) from the fuser lamp connector (D).
  • Page 180 Infoprint 1332/1352/1372 Installation When you reinstall the fuser, be sure to route the fuser lamp cable through the channel (F) on the right side frame above the LVPS, under the clip (G), and through the notch in the frame (H) Route the fuser lamp cable through the opening in the fuser as shown (J).
  • Page 181: Fuser Cover Removal

    Infoprint 1332/1352/1372 Fuser cover removal CAUTION: Unplug the printer before you begin. Remove the fuser assembly. See “Fuser assembly removal” on page 4-23. Note the thermistor cable (A) routing. Clip the cable tie (B) and disconnect the thermistor cable (C) from the fuser board.
  • Page 182 Infoprint 1332/1352/1372 Disconnect the AC fuser lamp cable (A) from the top left side of the fuser cover. Remove the two screws (C) from the right side fuser lamp contact cover. Release the latch (D) and remove the cover. C(202)
  • Page 183 Infoprint 1332/1352/1372 Remove screw (A) that attaches the fuser lamp contact to the fuser cover. Remove the two screws (B), one on each side of the fuser, that attach the fuser upper cover assembly to the fuser frame. Remove the fuser laser cover.
  • Page 184: Fuser Exit Sensor Or Fuser Narrow Media Sensor Removal

    Infoprint 1332/1352/1372 Fuser exit sensor or fuser narrow media sensor removal Remove the fuser. See “Fuser assembly removal” on page 4-23. Cut the cable tie (A). Narrow Media Sensor Exit Sensor Unplug the sensor from the fuser control board. Remove the sensor from the lower exit guide assembly.
  • Page 185 Infoprint 1332/1352/1372 Remove the fuser lamp. Warning: The lamp is under spring tension and care must be used when removing the lamp from the fuser. Grip the lamp by the ceramic end piece and remove it from the fuser assembly. Be careful not to touch the glass as skin oils and acids can reduce the life of the lamp.
  • Page 186: Fuser Transfer Plate Removal

    Infoprint 1332/1352/1372 Fuser transfer plate removal Remove the upper paper deflector. See “Upper paper deflector assembly removal” on page 4-63. Remove the transfer roll. Remove the inner paper deflector. See “Inner paper deflector assembly removal” on page 4-33. Lift the left side of the fuser transfer plate (A) and move the plate to the left to clear the right side from its mounting.
  • Page 187: High Voltage Power Supply Removal

    Infoprint 1332/1352/1372 High voltage power supply removal CAUTION: There is a danger from hazardous voltage in the area of the printer where you are working. Unplug the printer before you begin, or use caution if the printer must receive power in order to perform the task.
  • Page 188 Infoprint 1332/1352/1372 Remove the HVPS mounting screws (C). C(235) Slide the HVPS to the left to release the mounting tab from the center pan and remove the HVPS. 4-32 Service Manual...
  • Page 189: Inner Paper Deflector Assembly Removal

    Infoprint 1332/1352/1372 Inner paper deflector assembly removal Remove the paper tray. Remove the upper paper deflector assembly. See “Upper paper deflector assembly removal” on page 4-63. Place the printer on its side. Remove the MPT deflector assembly. See “Inner paper deflector assembly removal” on page 4-33.
  • Page 190: Inner Shield Removal

    Infoprint 1332/1352/1372 Inner shield removal Remove the left door. Remove the outer system board shield. See“Outer shield removal” on page 4-52. Remove all features or option boards from the interconnect board. Warning: Observe all ESD precautions while handling ESD-sensitive parts. See “Handling...
  • Page 191: Integrated Tray Autocompensator Assembly Removal

    Infoprint 1332/1352/1372 Integrated tray autocompensator assembly removal Remove the paper tray. Remove the left door. Remove the outer shield. See “Outer shield removal” on page 4-52. Disconnect the autocompensator motor cable from the system board (J28). Cut cable tie (A) on left side.
  • Page 192 Infoprint 1332/1352/1372 Locate the integrated tray autocompensator assembly (A) on the bottom of the printer and disconnect the autocompensator arm bias spring (B). Note: When you remove the spring, note the larger loop attaches to the side frame. Remove the C-clip (C) that rests against the right side frame from the autocompensator pivot shaft.
  • Page 193 Infoprint 1332/1352/1372 Disconnect the autocompensator sensor cable (D) from the assembly. Remove the autocompensator assembly mounting screw (E). Remove the integrated tray autocompensator assembly. Note: When you reinstall the assembly, reinstall the cable tie. 4-37 Repair information...
  • Page 194: Integrated Tray Autocompensator Pick Roll Assembly Removal

    Infoprint 1332/1352/1372 Integrated tray autocompensator pick roll assembly removal Remove the integrated tray and look underneath the printer for the autocompensator arm. Pull the arm down. Press on the end of the tab and pull the pick roll off the arm. Repeat this step for the pick roll on the other side.
  • Page 195 Infoprint 1332/1352/1372 Installation Remove the new pick rolls from their packaging. Pull the autocompensator arm down. Locate the recessed area on the pick roll and align it with the tab on the arm. There are two arrows on each pick roll. Make sure the bottom arrow faces you as you align the recessed area with the tab.
  • Page 196: Interconnect Board Assembly Removal

    Infoprint 1332/1352/1372 Interconnect board assembly removal CAUTION: Unplug the printer before you begin. Warning: Observe all ESD precautions while handling ESD-sensitive parts. See “Handling ESD- sensitive parts” on page 4-1. Note: Any time the interconnect board assembly is replaced, the Configuration ID must be reset in NVRAM on the new interconnect board.
  • Page 197: Internal Tray Card (Itc)/Paper Size Sensing Board Removal

    Infoprint 1332/1352/1372 Place the printer on its side and remove the mounting screws (A). A(202) Remove the interconnect board assembly. Internal tray card (ITC)/Paper size sensing board removal Remove the paper size sensing board mounting screw (A). Disconnect the paper size sensing board cable (B) from the board.
  • Page 198: Low Voltage Power Supply Removal

    Infoprint 1332/1352/1372 Low voltage power supply removal CAUTION: Unplug the printer before you begin. Remove the right side cover. See “Right cover removal” on page 4-10. Remove fuser assembly. See “Fuser assembly removal” on page 4-23. Remove the LVPS mounting screws (A) from the rear of the bottom pan.
  • Page 199 Infoprint 1332/1352/1372 Disconnect the interconnect card cable from the LVPS (A). Remove the LVPS. 4-43 Repair information...
  • Page 200: Main Drive Assembly Removal

    Infoprint 1332/1352/1372 Main drive assembly removal Remove the inner shield. See “Inner shield removal” on page 4-34. Remove the gear guard (A). Remove the developer drive assembly. See “Developer drive assembly removal” on page 4-20. 4-44 Service Manual...
  • Page 201 Infoprint 1332/1352/1372 Remove the power takeoff shaft and spring (A) through the bottom of the printer. Remove all cables from the cable clamps (B) on the main drive assembly. Remove the ground cable screw (C). Remove the main drive assembly mounting screws (D).
  • Page 202: Main Fan Removal

    Infoprint 1332/1352/1372 Main fan removal Remove the laser cover. See “Laser cover removal” on page 4-14. Remove the inner shield. See “Inner shield removal” on page 4-34. Remove the fan grill cover. Note the routing of the main fan cable (A) and disconnect the cable from the system board at connector J7.
  • Page 203: Multipurpose Tray/Lower Deflector Assembly Removal

    Infoprint 1332/1352/1372 Multipurpose tray/lower deflector assembly removal Open the multipurpose tray to a position that allows the left and right tray hinge slots (A) to align with the rectangular mounting posts (B). Pull upward on each tray hinge to remove the tray from the two mounting posts.
  • Page 204: Operator Panel Assembly Removal

    Infoprint 1332/1352/1372 Operator panel assembly removal Remove the upper front cover. Remove the operator panel overlay (A) and set it aside. Gently press the operator panel lens tabs to loosen the operator panel. Disconnect the operator panel cable and remove the operator panel.
  • Page 205: Operator Panel Bezel Removal

    Infoprint 1332/1352/1372 Operator panel bezel removal Remove the upper front cover. See “Upper front cover removal” on page 4-12. With the upper front cover upside down on a soft, non-scratching surface, release the clips and remove the operator panel lens cover.
  • Page 206: Operator Panel Cable Removal

    Infoprint 1332/1352/1372 Operator panel cable removal Note: Pay careful attention to the cable routing through the printer before you remove the operator panel cable. Remove the left cover. See “Left door removal” on page 4-9. Remove the upper front cover. See “Upper front cover removal”...
  • Page 207: Optional 250 Or 500-Sheet Paper Tray Assembly Removal

    Infoprint 1332/1352/1372 Optional 250 or 500-sheet paper tray assembly removal Note: Remove the printer and other paper feed options to access the failing optional paper tray assembly. Paper tray autocompensator assembly removal Remove the printer and other paper feed options.
  • Page 208: Outer Shield Removal

    Infoprint 1332/1352/1372 Outer shield removal Remove the left door. See “Left door removal” on page 4-9. Loosen the outer shield mounting screws (A) and remove the shield. A(202) A(202) Paper alignment assembly removal Remove the upper paper deflector assembly. See “Upper paper deflector assembly removal”...
  • Page 209 Infoprint 1332/1352/1372 Remove the paper alignment assembly mounting screws (A). Locate the paper alignment assembly reference adjustment screw (B) through the left frame and remove the screw. Remove the paper alignment assembly. Note: Do the “Paper alignment assembly adjustment” on page 4-4 when you reinstall the assembly.
  • Page 210: Paper Bin Full Sensor Flag Assembly Removal

    Infoprint 1332/1352/1372 Paper bin full sensor flag assembly removal Remove the left door. Remove the right cover. Remove the rear paper deflector. Press the fuser wiper cover latch and remove the cover. Loosen screw (A) and remove the two screws (B) on the left side.
  • Page 211: Pick Roll Removal (Mpt)

    Infoprint 1332/1352/1372 Lift the right corner of the laser assembly cover to access the flag. Use your thumb to bend the paper full flag assembly slightly to unlatch it from the mounting bracket. Pick roll removal (MPT) Remove the upper paper deflector. See “Upper paper deflector assembly removal”...
  • Page 212: Printhead Removal

    B(425) Note: The Infoprint 1332 machine type printhead is shown. Cables for the Infoprint 1352 and for the Infoprint 1372 machine type are different. See “Printhead 1 (Infoprint 1332)” on page 7-10, “Printhead 2 (Infoprint 1352)”...
  • Page 213: Redrive Assembly Removal

    Infoprint 1332/1352/1372 Redrive assembly removal Remove the redrive door assembly. Remove the redrive exit cover. Remove the redrive assembly mounting screws (A). Release the redrive assembly mounting latches (B) and remove the redrive assembly. 4-57 Repair information...
  • Page 214: Smart Contact Assembly Removal

    Infoprint 1332/1352/1372 Smart contact assembly removal Remove the print cartridge. Remove the left side door. See “Left door removal” on page 4-9. Remove outer system board shield. See “Outer shield removal” on page 4-52. Disconnect smart cartridge cable from connector J19 on the system board.
  • Page 215 Infoprint 1332/1352/1372 Remove the five system board mounting screws (A). Remove the USB screw (B) A(232) A(102) Remove the system board. Remove the communications board mounting screw (C). D(201) C(232) Remove the communications board shield mounting screw (D). The communications board is held in place by a ground clip (E) that attaches the communications board shield to the side frame.
  • Page 216 Infoprint 1332/1352/1372 System board installation Note: The replacement system board assembly contains a communications board connected to the system board. To install, you need to separate the boards. Warning: Observe all ESD precautions while handling ESD-sensitive parts. See “Handling ESD- sensitive parts”...
  • Page 217: Toner Sensor Removal

    Infoprint 1332/1352/1372 Toner sensor removal Remove the right side cover. See “Right cover removal” on page 4-10. Remove the toner sensor mounting screw (A). Disconnect the toner sensor cable and remove the toner sensor. A(102) Transfer roll assembly removal Open the upper front cover and remove the print cartridge.
  • Page 218: Upper Front Cover Hinge Assembly Removal

    Infoprint 1332/1352/1372 Upper front cover hinge assembly removal Remove the upper front cover. See “Upper front cover removal” on page 4-12. Remove the laser cover assembly. See “Laser cover removal” on page 4-14. Remove the C-clips (A) from the upper front cover hinge assembly left and right hinge pins and remove the pins.
  • Page 219: Upper Paper Deflector Assembly Removal

    Infoprint 1332/1352/1372 Upper paper deflector assembly removal Open the multipurpose tray and remove the tray from the two mounting posts. Gently release the upper deflector assembly latch from its mounting on the right side frame and slide to the right.
  • Page 220 Infoprint 1332/1352/1372 4-64 Service Manual...
  • Page 221: Connector Locations

    Infoprint 1332/1352/1372 5. Connector locations Autoconnect Connector Pin no. Signal (static) Bottom autoconnect +24 V dc 0 V dc +5 V dc 0 V dc 0 V dc 0 V dc Front autoconnect 0 V dc 0 V dc 0 V dc...
  • Page 222: Envelope Feeder Board

    Infoprint 1332/1352/1372 Envelope feeder board Connector Pin no. Signal Ground Tx (EOC) Ground Rx (EOC) +24 V dc Return +24 V dc Ground Paper Present +5 V dc Ground Paper Present +5 V dc Motor - Phase B- Motor - Phase A-...
  • Page 223: High-Capacity Output Stacker Board

    Infoprint 1332/1352/1372 High-capacity output stacker board Connector Pin no. Signal +24 V dc Autoconnect Ground +5 V dc Prtxdin Ground prtrxd Ground +24 V dc Autoconnect Ground +5 V dc prtxdout Ground prtrxd Ground J3 Pass thru Ground sensor Paper Present...
  • Page 224: High Voltage Power Supply

    Infoprint 1332/1352/1372 High voltage power supply Connector CN no. Signal CN1 System board Developer PWM +24 V dc Return Charge PWM T302 +24 V dc IN TX PWM TX Enable TX CUR PWM SVRO OUT Service Manual...
  • Page 225: Interconnect Board

    Infoprint 1332/1352/1372 Interconnect board Connector Pin no. Signal Infoprint 1352/1372 J1 System board (comm board) J2 LVPS +42 V dc Heaton Xeroxing +24 V dc +24 V dc +24 V dc BAR CODE AREA +24V Ground Ground Ground Ground J3 LVPS...
  • Page 226: Low Voltage Power Supply

    Infoprint 1332/1352/1372 Low voltage power supply CN pin Connector Signal CN1 Fuser lamp AC AC fuser lamp Not used AC fuser lamp CN2 DC output +5 V dc +5 V dc Ground Ground Ground Ground +24 V dc +24 V dc...
  • Page 227: Output Expander Control Board

    Infoprint 1332/1352/1372 Output expander control board Connector Pin no. Signal +24 V dc Autoconnect Ground +5 V dc Prtxdin Ground prtrxd Ground +24 V dc Autoconnect Ground +5 V dc prtxdout Ground prtrxd Ground J3 Pass thru Ground sensor Paper Present...
  • Page 228: Staplesmart Finisher

    Infoprint 1332/1352/1372 StapleSmart finisher Connector Pin no. Signal Staple card assembly J1A Bottom +24 V dc autoconnect Ground +5 V in J14B J1B Bottom rtxdin J14A autoconnect Ground prtrxd Ground Ground J2 Feed motor fdmtr1 fdmtr2 Ground Ground tachft 5Vptt...
  • Page 229 Infoprint 1332/1352/1372 Connector Pin no. Signal Staple card assembly (continued) J7 Right side Ground sensor board Bottom J14B Ground J14A J8 Solenoid Sol2- +24 V dc J9 Bin empty Ground sensor bnempty- 5Vsnsr2 J10 Left side Ground sensor board full+...
  • Page 230: System Board-Non-Network

    Infoprint 1332/1352/1372 System board—non-network J15 J19 49 100 5-10 Service Manual...
  • Page 231: System Board-Network

    Infoprint 1332/1352/1372 System board—network J15 J19 49 100 5-11 Connector locations...
  • Page 232 Infoprint 1332/1352/1372 System board—non-network and network (see “System board—non-network” on page 5-10 “System board—network” on page 5-11) Connector Pin no. Signal J1 (not used) J2 Printhead (laser cable) Video Level 2+ Video3* Ground +5PHead LPOW LADJ* LPOW FB LENA* J3 Cover closed switch...
  • Page 233 Infoprint 1332/1352/1372 System board—non-network and network (see “System board—non-network” on page 5-10 “System board—network” on page 5-11) Connector Pin no. Signal J13 USB connector J1 G12 Ground USB +5 USB MINUS 2 USB PLUS 3 Ground J1 G2 Ground J14 Fuser DC...
  • Page 234 Infoprint 1332/1352/1372 System board—non-network and network (see “System board—non-network” on page 5-10 “System board—network” on page 5-11) Connector Pin no. Signal J22 HVPS ATSERVO TXCURPWM TXENABLE TDXPWM +24V dc CHGPWM Ground DEVB input sensor Ground INSENSE cartridge sensor +5V dc...
  • Page 235 Infoprint 1332/1352/1372 System board—non-network and network (see “System board—non-network” on page 5-10 “System board—network” on page 5-11) Connector Pin no. Signal J25 Autocomp motor +5V_TRAY1 +5v_SWITCHED PAPER_OUT-IN AUTOCOMP_ENC PAPER_LOW_IN Ground Ground Ground AUTOCOMP_OUT1 AUTOCOMP_OUT2 J26 MPF paper out MPF POUT...
  • Page 236 Infoprint 1332/1352/1372 System board—non-network and network (see “System board—non-network” on page 5-10 “System board—network” on page 5-11) Connector Pin no. Signal J34 Paper size sensor PSIZE2 Ground PSIZE1 PSIZE3 Ground TRAY1 POUT TRAY1 PLOW* +3.3V dc autocomp motor ENCODER +5V dc...
  • Page 237: Preventive Maintenance

    Infoprint 1332/1352/1372 6. Preventive maintenance This chapter describes procedures for printer preventive maintenance. Following these recommendations can help prevent problems and maintain optimum performance. Safety inspection guide The purpose of this inspection guide is to aid you in identifying unsafe conditions.
  • Page 238 Infoprint 1332/1352/1372 Service Manual...
  • Page 239: Parts Catalog

    Infoprint 1332/1352/1372 7. Parts catalog How to use this parts catalog • SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description.
  • Page 240: Assembly 1: Covers

    Infoprint 1332/1352/1372 Assembly 1: Covers Service Manual...
  • Page 241 Cover, fuser wick assembly 53P8916 Cover assembly, redrive cap, Infoprint 1332 53P8434 Cover assembly, redrive cap, Infoprint 1352/1372 56P1301 Cover assembly, laser assembly, 250-sheet output, Infoprint 1332 56P1302 Cover assembly, laser assembly, 500-sheet output, Infoprint 1352/1372 53P8465 Support, paper 56P1305...
  • Page 242: Assembly 2: Frame 1

    Infoprint 1332/1352/1372 Assembly 2: Frame 1 Service Manual...
  • Page 243 Infoprint 1332/1352/1372 Assembly 2: Frame 1 Asm- Part Units Description index number 56P1322 Frame, EP module, Infoprint 1332 56P1347 Frame, EP module, Infoprint 1352/1372 56P1320 Right side frame assembly 53P8449 Nut plate, frame extension, Infoprint 1352/1372 53P8617 Parts packet, screw...
  • Page 244: Assembly 3: Frame 2

    Infoprint 1332/1352/1372 Assembly 3: Frame 2 Service Manual...
  • Page 245 Description index number 53P8610 Upper redrive deflector 53P8222 Upper diverter spring 53P8931 Redrive assembly, 250 in/250 out, Infoprint 1332 56P1328 Redrive assembly, 500 in/500 out, Infoprint 1352/1372 56P1318 Duct, main cap 53P8617 Parts packet, screw 53P8888 Support, right stacker plate, Infoprint 1332...
  • Page 246 Infoprint 1332/1352/1372 Assembly 3 (cont.): Frame 2 Service Manual...
  • Page 247 Units Description index number 3-34 53P8470 Contact, LSF ground 53P8883 Duct, left stacker, 250-sheet, Infoprint 1332 56P1317 Duct, left stacker, 500-sheet, Infoprint 1352/1372 53P8876 Door assembly, redrive 250 sheet 53P8479 Flag, output paper level, Infoprint 1332 56P1316 Flag, output paper level, Infoprint 1352/1372...
  • Page 248: Assembly 4: Printhead 1 (Infoprint 1332)

    Assembly 4: Printhead 1 (Infoprint 1332) 000/010 Asm- Part Units Description index number 56P1386 Cable, laser 53P8617 Parts packet, screw (printhead mounting) 56P1396 Printhead assembly (includes all cables), Infoprint 1332 56P1387 Cable, HSYNC 56P1388 Cable, mirror motor, Infoprint 1332 7-10 Service Manual...
  • Page 249: Assembly 5: Printhead 2 (Infoprint 1352)

    Infoprint 1332/1352/1372 Assembly 5: Printhead 2 (Infoprint 1352) View Bottom View 200/210 Asm- Part Units Description index number 56P1386 Cable, laser 53P8617 Parts packet, screw (printhead mounting) 56P1443 Printhead assembly (includes all cables), Infoprint 1352 56P1387 Cable, HSYNC 7-11 Parts catalog...
  • Page 250 Infoprint 1332/1352/1372 Assembly 6: Printhead 3 (1372) View Bottom View 400/410 Asm- Part Units Description index number 56P1386 Cable, laser 53P8617 Parts packet, screw (printhead mounting) 56P1854 Printhead assembly (includes all cables), 1372 56P1387 Cable, HSYNC 7-12 Service Manual...
  • Page 251: Assembly 7: Paper Feed-Autocompensator

    Pick arm assembly (500-sheet), Infoprint 1352/1372 56P1326 Pick arm assembly (250-sheet), Infoprint 1332 56P1337 Parts packet, bellcrank and spring for 250 tray, Infoprint 1332 56P1331 Parts packet, bellcrank and spring for 500 tray, Infoprint 1352/1372 75P5958 Pick roll assembly (2 per pack)
  • Page 252: Assembly 8: Paper Feed-Multipurpose Feeder

    Infoprint 1332/1352/1372 Assembly 8: Paper feed—multipurpose feeder 7-14 Service Manual...
  • Page 253 Infoprint 1332/1352/1372 Assembly 8: Paper feed—multipurpose feeder Asm- Part Units Description index number 53P8215 Screw, socket set M4X5 mm 53P9106 Arm assembly, MPF 53P8795 Pick roll assembly 53P8220 Flag, MPT paper out 56P1352 MPF pad/separator arm assembly, includes: • Pad, restraint •...
  • Page 254: Assembly 9: Paper Feed-Alignment

    Infoprint 1332/1352/1372 Assembly 9: Paper feed—alignment 7-16 Service Manual...
  • Page 255 Infoprint 1332/1352/1372 Assembly 9: Paper feed—alignment Asm- Part Units Description index number 56P1327 Alignment assembly paper feed 53P8617 Parts packet, screw (clip ref ground mounting) 56P1349 Clip, reference ground 56P1346 Parts packet (reference adjust) Screw, paper reference adjust Washer, paper reference adjust...
  • Page 256: Assembly 10: Integrated Paper Tray-250-Sheet

    Infoprint 1332/1352/1372 Assembly 10: Integrated paper tray—250-sheet 7-18 Service Manual...
  • Page 257 Infoprint 1332/1352/1372 Assembly 10: Integrated paper tray—250-sheet Asm- Part Units Description index number 10-1 53P8446 Tray, integrated 250-sheet 53P8473 Latch, back restraint 53P9136 Restraint, back 250-sheet tray 53P8226 Restraint pad 53P8823 Restraint, side 250-sheet tray 56P1279 Wear strips 53P8483 Label, tray option number...
  • Page 258: Assembly 11: Integrated Paper Tray-500-Sheet

    Infoprint 1332/1352/1372 Assembly 11: Integrated paper tray—500-sheet 7-20 Service Manual...
  • Page 259 Infoprint 1332/1352/1372 Assembly 11: Integrated paper tray—500-sheet Asm- Part Units Description index number 11-1 53P8459 Tray assembly 500-sheet 53P8747 Restraint, side 53P8266 Strip, wear 53P8483 Label, tray option number 53P8464 Plate, 500-sheet tray wear 53P8229 Finger, autosize 53P8228 Plate, snap-in...
  • Page 260: Assembly 12: Drives-Main Drive And Developer Drive

    Infoprint 1332/1352/1372 Assembly 12: Drives—Main drive and developer drive 7-22 Service Manual...
  • Page 261 Gearbox, w/motor, Infoprint 1332 56P1332 Gearbox, w/motor, Infoprint 1352 56P1858 Gearbox, w/motor, 1372 53P8925 Shaft, power takeoff 250, Infoprint 1332 53P8457 Shaft, power takeoff 500, Infoprint 1352/1372 53P8256 Spring, power takeoff shaft 56P2162 Gear, bevel with grease packet and washer...
  • Page 262: Assembly 13: Hot Roll Fuser

    Infoprint 1332/1352/1372 Assembly 13: Hot roll fuser 7-24 Service Manual...
  • Page 263 Asm- Part Units Description index number 13-1 56P2542 Fuser assembly w/115V lamp, Infoprint 1332/1352 56P2543 Fuser assembly w/100V lamp, Infoprint 1332/1352 56P2544 Fuser assembly w/220V lamp, Infoprint 1332/1352 56P2545 Fuser assembly w/115V lamp, Infoprint 1372 56P2546 Fuser assembly w/220V lamp, Infoprint 1372...
  • Page 264: Assembly 14: Transfer/Charging

    Infoprint 1332/1352/1372 Assembly 14: Transfer/charging 7-26 Service Manual...
  • Page 265 Infoprint 1332/1352/1372 Assembly 14: Transfer/charging Asm- Part Units Description index number 14-1 53P8348 Parts kit, charge roll link asm, left side SUPPLY Roll assembly, charge 53P8456 Bushing, charge roll 53P8349 Parts kit, charge roll link asm, right side SUPPLY Transfer roll assembly...
  • Page 266: Assembly 15: Electronics-Power Supplies

    Infoprint 1332/1352/1372 Assembly 15: Electronics—power supplies 7-28 Service Manual...
  • Page 267 LVPS, 220 V ac, Infoprint 1332 56P1374 LVPS, 220 V ac, Infoprint 1352/1372 56P1365 Fuse, for 110 V ac LVPS 5 a/250V (fuse F1), Infoprint 1332 56P1367 Fuse, for 220 V ac LVPS 3.15 a/250V (fuse F1), Infoprint 1352/1372 56P1366...
  • Page 268: Assembly 16: Electronics-Card Assemblies

    Infoprint 1332/1352/1372 Assembly 16: Electronics—card assemblies 7-30 Service Manual...
  • Page 269 Units Description index number 16-1 56P3080 System board assembly (non-network), Infoprint 1332 - includes 56P1444 56P3082 System board assembly (non-network), Infoprint 1352 - includes 56P1444 56P3084 System board assembly (non-network) Infoprint 1372 - includes 56P1444 56P3081 System board assembly (network), Infoprint 1332 - includes 56P1445...
  • Page 270: Assembly 17: Electronics-Shields

    Infoprint 1332/1352/1372 Assembly 17: Electronics—shields 7-32 Service Manual...
  • Page 271 Parts packet, screw (inner shield mounting) 56P1344 Shield, outer 2 slot, Infoprint 1352/1372 56P1342 Shield, inner assembly, 2 slot, Infoprint 1352/1372 53P8477 Shield, Ethernet (blank) 56P1343 Shield, inner assembly, 1 slot. Infoprint 1332 56P1345 Shield, outer 1 slot, Infoprint 1332 7-33 Parts catalog...
  • Page 272: Assembly 18: Cabling Diagrams 1

    Infoprint 1332/1352/1372 Assembly 18: Cabling diagrams 1 7-34 Service Manual...
  • Page 273 Fan, main w/cable 56P1391 Sensor, standard bin level with cable 56P1382 Int. card/autocomp card cable (paper low/out sensors) 56P1326 Pick arm assembly (250-sheet) Infoprint 1332 56P1325 Pick arm assembly (500-sheet) Infoprint 1352/1372 56P1383 Cable, autoconnect bottom 56P1400 Autoconnect top, Infoprint 1332...
  • Page 274: Assembly 19: Cabling Diagrams 2

    Infoprint 1332/1352/1372 Assembly 19: Cabling diagrams 2 7-36 Service Manual...
  • Page 275 Infoprint 1332/1352/1372 Assembly 19: Cabling diagrams 2 Asm- Part Units Description index number 19-1 56P1394 Cable assembly, operator panel 56P1385 Cable, front harness (HVPS/input sensor/toner sensor) 56P1395 Switch, cover closed w/cable 56P1398 Sensor, MPF cable 53P8634 MPF solenoid w/cable 56P1399...
  • Page 276: Assembly 20: Cabling Diagrams 3

    Infoprint 1332/1352/1372 Assembly 20: Cabling diagrams 3 Infoprint 1372 000/010 400/410 000/010 Infoprint 1352 200/210 Infoprint 1332 000/010 7-38 Service Manual...
  • Page 277 Description index number 20-1 56P1386 Cable, laser 56P1387 Cable, HSYNC 56P1390 Cable, system board to fuser board 56P1403 Exit sensor 56P1402 Narrow media sensor 56P1405 Cable, AC fuser lamp to LVPS 56P1388 Cable, mirror motor, Infoprint 1332 7-39 Parts catalog...
  • Page 278: Assembly 21: 250-Sheet Paper Tray

    Infoprint 1332/1352/1372 Assembly 21: 250-sheet paper tray 7-40 Service Manual...
  • Page 279: Assembly 22: 500-Sheet Paper Tray

    Infoprint 1332/1352/1372 Assembly 21: 250-sheet paper tray Asm- Part Units Description index number 21-1 53P8617 Parts packet, screw (option board) 56P0557 Board, option tray 53P8362 Jumper, pin 53P8617 Parts packet, screw (switch spring) 53P8211 Spring, switch activate 53P8326 Stud assembly, 250-sheet frame...
  • Page 280 Infoprint 1332/1352/1372 Assembly 21 (cont.): 250-sheet paper tray 7-42 Service Manual...
  • Page 281 Infoprint 1332/1352/1372 Assembly 21 (cont.): 250-sheet paper tray Asm- Part Units Description index number 21-34 53P8446 Tray assembly, 250-sheet option 53P8823 Restraint, side 250-sheet tray 56P1279 Wear strips 53P8748 Label, tray option number 53P8227 Clip, 250-sheet tray wear 53P8229 Finger, autosize...
  • Page 282 Infoprint 1332/1352/1372 Assembly 22: 500-sheet paper tray 7-44 Service Manual...
  • Page 283 Infoprint 1332/1352/1372 Assembly 22: 500-sheet paper tray Asm- Part Units Description index number 22-1 53P8294 Sensor, paper low 53P8617 Parts packet, screw (auto comp mounting) 53P8315 Pick arm assembly 75P5958 Pick roll assembly (2 per pack) 53P8482 Base, 500-sheet tray...
  • Page 284 Infoprint 1332/1352/1372 Assembly 22 (cont.): 500-sheet paper tray 7-46 Service Manual...
  • Page 285 Infoprint 1332/1352/1372 Assembly 22 (cont.): 500-sheet paper tray Asm- Part Units Description index number 22-40 53P8264 Spring, backup roller 53P8491 Bellcrank, roller release 53P8254 Gear, bevel 53P8260 Bearing, drive shaft 53P8262 Cable, 250-sheet autoconnect 53P8526 Stud assembly, 500 frame 53P8485...
  • Page 286: Assembly 23: Duplex Option

    Infoprint 1332/1352/1372 Assembly 23: Duplex option 7-48 Service Manual...
  • Page 287 Infoprint 1332/1352/1372 Assembly 23: Duplex option Asm- Part Units Description index number 23-1 56P1414 250 duplex assembly 56P1416 500 duplex assembly 7-49 Parts catalog...
  • Page 288: Assembly 24: Envelope Feeder

    Infoprint 1332/1352/1372 Assembly 24: Envelope feeder 7-50 Service Manual...
  • Page 289 Infoprint 1332/1352/1372 Assembly 24: Envelope feeder Asm- Part Units Description index number 24-1 53P8308 Paper weight assembly 53P8518 Guide, edge 53P8520 Cover, top 53P8340 Sensor, envelope pass thru 53P8311 Clutch, restraint/gear 53P8521 Cover, right side 53P8309 Support, slide out 53P8342...
  • Page 290: Assembly 25: High-Capacity Feeder 1

    Infoprint 1332/1352/1372 Assembly 25: High-capacity feeder 1 7-52 Service Manual...
  • Page 291 Infoprint 1332/1352/1372 Assembly 25: High-capacity feeder 1 Asm- Part Units Description index number 25-1 53P8372 Frame, printer support frame 2 53P8380 Parts packet, screw (printer support 2 frame mounting) 53P8395 Clamp, feed frame 53P8380 Parts packet, screw (feed frame clamp)
  • Page 292: Assembly 26: High-Capacity Feeder 2

    Infoprint 1332/1352/1372 Assembly 26: High-capacity feeder 2 7-54 Service Manual...
  • Page 293 Infoprint 1332/1352/1372 Assembly 26: High-capacity feeder 2 Asm- Part Units Description index number 26-1 53P8244 Guide, rear paper, use with 53P8247 53P8380 Parts packet, screws (including): • Top frame mounting (6) • Base mounting (2) • Power supply board mtg (2) •...
  • Page 294: Assembly 27: High-Capacity Feeder 3

    Infoprint 1332/1352/1372 Assembly 27: High-capacity feeder 3 7-56 Service Manual...
  • Page 295 Infoprint 1332/1352/1372 Assembly 27: High-capacity feeder 3 Asm- Part Units Description index number 27-1 53P8389 Parts packet, mounting feet 53P8596 Parts packet, screw w/washer (motor mt) 53P8598 Motor assembly, DC 53P8809 Plate, drive pulley 53P8597 Parts packet, nut and washer (drive pulley plate)
  • Page 296: Assembly 28: High-Capacity Feeder 4

    Infoprint 1332/1352/1372 Assembly 28: High-capacity feeder 4 7-58 Service Manual...
  • Page 297 Infoprint 1332/1352/1372 Assembly 28: High-capacity feeder 4 Asm- Part Units Description index number 28-1 53P8262 Cable, 250-sheet autoconnect 53P8260 Bearing, drive shaft 53P8254 Gear, bevel 53P8617 Parts packet, screw (frame mounting) 53P8257 500 Drive roll assembly 53P8331 Roll, skewed backup...
  • Page 298: Assembly 29: High-Capacity Feeder 5

    Infoprint 1332/1352/1372 Assembly 29: High-capacity feeder 5 7-60 Service Manual...
  • Page 299 Infoprint 1332/1352/1372 Assembly 29: High-capacity feeder 5 Asm- Part Units Description index number 29-1 53P8617 Parts packet, screw (auto comp assembly mounting) 53P8379 Arm assembly, pick 2000 75P5958 Pick roll assembly (2 per pack) 53P8392 Base, 2000 option 53P8617 Parts packet, screw (deflector mounting)
  • Page 300: Assembly 30: Kiosk-Vertical Paper Adapter

    Infoprint 1332/1352/1372 Assembly 30: Kiosk—vertical paper adapter 7-62 Service Manual...
  • Page 301 Infoprint 1332/1352/1372 Assembly 30: Kiosk—vertical paper adapter Asm- Part Units Description index number 30-1 53P8608 Bail, support 53P8621 Arm assembly, pivot 53P8643 Mounting, frame assembly 53P8615 Parts packet, retainer 53P8770 Parts packet, screw 53P8627 Gear, idler 53P8626 Gear, idler 53P8427...
  • Page 302: Assembly 31: Kiosk-Horizontal Paper Adapter

    Infoprint 1332/1352/1372 Assembly 31: Kiosk—horizontal paper adapter 7-64 Service Manual...
  • Page 303 Infoprint 1332/1352/1372 Assembly 31: Kiosk—horizontal paper adapter Asm- Part Units Description index number 31-1 53P8608 Bail, support 53P8621 Arm assembly, pivot 53P8643 Mounting, frame assembly 53P8770 Parts packet, screw 53P8627 Gear, idler 53P8626 Gear, idler 53P8427 Shaft, drive rear 53P8756...
  • Page 304: Assembly 32: Staplesmart Finisher I

    Infoprint 1332/1352/1372 Assembly 32: StapleSmart finisher I 7-66 Service Manual...
  • Page 305: Assembly 33: Staplesmart Finisher 2

    Infoprint 1332/1352/1372 Assembly 32: StapleSmart finisher 1 Asm- Part Units Description index number 32-1 53P8679 Cover, top assembly 53P8684 Clip, brush ground 53P8680 Top cover bail/plate, right side 53P8686 Door, rear access 53P8588 Latch, rear access door 53P8675 Cover, right base assembly...
  • Page 306: Assembly 33: Staplesmart Finisher

    Infoprint 1332/1352/1372 Assembly 33: StapleSmart finisher 2 7-68 Service Manual...
  • Page 307: Assembly 35: Staplesmart Finisher 4

    Infoprint 1332/1352/1372 Assembly 33: StapleSmart finisher 2 Asm- Part Units Description index number 33-1 53P8862 Stapler cartridge holder 321-C 53P8699 Stapler assembly 53P8725 Bracket, attach 53P8617 Parts packet, screws 53P8607 Belt, 185G 53P8715 Card assembly, right stapler bin level 53P8297...
  • Page 308: Assembly 34: Staplesmart Finisher

    Infoprint 1332/1352/1372 Assembly 34: StapleSmart finisher 3 7-70 Service Manual...
  • Page 309 Infoprint 1332/1352/1372 Assembly 34: StapleSmart finisher 3 Asm- Part Units Description index number 34-1 53P8617 Parts packet, screws 56P1747 System card assembly, stapler option 53P8704 Switch assembly, top cover open 53P8710 Flange, pulley 53P8222 Spring, upper diverter 53P8711 Bearing, redrive...
  • Page 310 Infoprint 1332/1352/1372 Assembly 35: StapleSmart finisher 4 7-72 Service Manual...
  • Page 311 Infoprint 1332/1352/1372 Assembly 35: StapleSmart finisher 4 Asm- Part Units Description index number 35-1 53P8727 Paper alignment wheel 53P8847 Kit, maintenance StapleSmart wheels 53P8698 Sensor, stapler pass thru 53P8703 Cable assembly, right stapler bin level 53P8707 Ground cable, stapler tray bar...
  • Page 312: Assembly 36: Options

    MarkNet N2100t token ring internal print server 56P1437 Parallel 1284-B interface card 56P1436 RS232C serial interface card 53P8849 Tray assembly, UAT 400-sheet 56P1851 PrintCryption card assembly, Infoprint 1332/Infoprint 1352 56P1435 Serial adapter, int w/out +5 V ac 7-74 Service Manual...
  • Page 313 Infoprint 1332/1352/1372 Assembly 36 (cont.): Options Asm- Part Units Description index number 56P1427 Optra Forms 32MB Flash card 56P1428 Optra Forms 16MB Flash card 56P1429 Simplified Chinese font card 56P1430 Traditional Chinese font card 56P1438 Japanese font card 56P2242 802.11g Wireless Print Server, external Ethernet to wireless (USA, Canada...
  • Page 314: Assembly 37: Miscellaneous

    Infoprint 1332/1352/1372 Assembly 37: Miscellaneous Asm- Part Units Description index number 53P8481 Parts packet, screw 53P8361 Parts packet, contact kit 53P8249 Parts packet, retainers 53P8250 Parts packet, springs paper feed 53P8251 Parts packet, duplex option fan mounting 53P8268 Parts packet, duplex option cam follower assembly...
  • Page 315: Index

    Infoprint 1332/1352/1372 Index Numerics autocompensator, integrated tray parts catalog 7-13 1565 Emul Error Load Emul Option 2-32 pick roll installation 4-39 200 Paper Jam - Remove Cartridge 2-30 removal 4-35 201 Paper Jam - Remove Cartridge 2-30 autoconnect connections, top...
  • Page 316 Infoprint 1332/1352/1372 diagnostic aids device tests envelope feeder disk test/clean connections flash test parts catalog 7-50 quick disk test service check 2-49 diagnostic mode sub error codes 2-13 duplex tests EP frame removal 4-20 duplex feed 1 test error codes...
  • Page 317 Infoprint 1332/1352/1372 inner paper deflector removal 4-33 main drive assembly inner shield parts catalog 7-22 parts catalog 7-32 removal 4-44 removal 4-34 service check 2-68 input sensor removal 4-34 main fan removal 4-46 input tray feed test 3-10 maintenance input tray sensor test...
  • Page 318 Infoprint 1332/1352/1372 StapleSmart finisher 7-67 transfer ⁄ charging 7-26 packaging 7-76 pick roll (MPT) removal 4-55 page count, setting 3-17 pick rolls, integrated tray autocompensator 4-38 paper and media specifications power-on self test (POST) 2-34 paper bin full sensor flag assembly...
  • Page 319 Infoprint 1332/1352/1372 operator panel assembly 4-48 high-capacity feeder input tray 2-56 operator panel bezel 4-49 high-capacity output stacker 2-62 operator panel cable 4-50 input sensor 2-64 optional paper tray assembly input tray, optional 2-64 paper size spring comb 4-51 internal tray card/paper size sensing...
  • Page 320 Infoprint 1332/1352/1372 system board connectors 5-10, 5-11 installation 4-60 parts catalog 7-30 removal 4-58 toner sensor removal 4-61 tools 1-14 transfer roll assembly parts catalog 7-26 removal 4-61 service check 2-94 unique tools 1-14 upper front cover hinge assembly removal...
  • Page 321: Part Number Index

    Infoprint 1332/1352/1372 Part number index Description Page 02K0542 Power cord set - PRC (HV) ........... . . 7-29...
  • Page 322 Infoprint 1332/1352/1372 53P8256 Spring, power takeoff ..........7-41, 7-45, 7-59 53P8256 Spring, power takeoff shaft .
  • Page 323 Infoprint 1332/1352/1372 53P8345 Bracket, stack limiter ............7-51 53P8347 Spring, cam clutch .
  • Page 324 53P8479 Flag, output paper level, Infoprint 1332 ........
  • Page 325 Infoprint 1332/1352/1372 53P8484 Base, 250-sheet option ............7-41 53P8485 Arm, paper out 500 .
  • Page 326 Infoprint 1332/1352/1372 53P8617 Parts packet, screw (right side cover mounting) ........7-3 53P8617 Parts packet, screw (switch spring) .
  • Page 327 Infoprint 1332/1352/1372 53P8711 Bearing, redrive ............. . 7-71 53P8712 Sensor cover, stapler bin empty .
  • Page 328 56P1306 Cover, right side, 250-sheet output, Infoprint 1332 ....... . .
  • Page 329 56P1336 Deflector, inner, Infoprint 1352/Infoprint 1372 ........7-7 56P1337 Parts packet, bellcrank and spring for 250 tray, Infoprint 1332 ......7-13 56P1339 Interconnect board assembly 2 slot, Infoprint 1352/Infoprint 1372 .
  • Page 330 56P1395 Switch, cover open w/cable ........... . .7-37 56P1396 Printhead assembly (includes all cables), Infoprint 1332 .......7-10 56P1398 Sensor, MPF cable .
  • Page 331 56P2540 Spring, bellcrank 250-sheet tray option ..........7-43 56P2542 Fuser assembly w/115V lamp, Infoprint 1332/Infoprint 1352 ......7-25 56P2543 Fuser assembly w/100V lamp, Infoprint 1332/Infoprint 1352 .
  • Page 332 Infoprint 1332/1352/1372 I-18 Service Manual...

This manual is also suitable for:

Infoprint 1352Infoprint 1372

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