Customer Assistance - Ford 2001 Mercury Cougar Owner's Manual

Customer assistance

GETTING ROADSIDE
ASSISTANCE
To fully assist you should you have
a vehicle concern. Ford offers a
complimentary roadside assistance
program. This program is separate
from the New Vehicle Limited
Warranty . The service is available:
• 24 hours, seven days a week
• for the Basic warranty period
(Canada) or New Vehicle Limited
Warranty period (U.S.) of three
years or 60,000 km (36,000 miles),
whichever comes first on Ford and
Mercury vehicles, and four years or
80,000 km (50,000 miles) on
Lincoln vehicles.
In the United States, you may
purchase additional roadside
assistance coverage beyond this
period through the Ford Auto Club
by contacting your Ford or
Lincoln Mercury dealer.
Roadside assistance will cover
• changing a flat tire
• jump starts
• lock out assistance
• fuel delivery
• towing to the nearest Ford of
Canada or Ford Motor Company
dealership, or towing to your selling
dealership if within 56 km
(35 miles). Even non warranty
related tows, like accidents or
getting stuck in the mud or snow,
are covered (some exclusions apply,
such as impound towing or
repossession.
Using roadside assistance
Complete the roadside assistance
identification card and place it in
your wallet for quick reference. In
the United States, this card is found
in the Owner Guide portfolio in the
glove compartment in Ford vehicles
and is mailed to you if you own a
Mercury or Lincoln. In Canada, it's
found in the Roadside Assistance
book in the glove compartment.
To receive roadside assistance in
the United States for Ford or
Mercury vehicles, call
1 800 241 3673 or if you own a
Lincoln vehicle, call
1 800 521 4140. In Canada call
1 800 665 2006.
Should you need to arrange
assistance for yourself, Ford will
reimburse a reasonable amount.
To obtain information about
reimbursement, call 1 800 241 3673
in the United States for Ford or
Mercury vehicles; or if you own a
Lincoln vehicle, call
1 800 521 4140.
Call 1 800 665 2006 in Canada.