Ford 2001 Mercury Cougar Owner's Manual page 279

Customer assistance
After a case is reviewed, the Board
mails you a decision letter and a
form on which to accept or reject
the Board's decision. The decisions
of the Board are binding on Ford
(and, in some cases, on the dealer)
but not on consumers who are free
to pursue other remedies available
to them under state or federal law.
To request a DSB
brochure/application
For a brochure/application, speak
to your dealer or write/call to the
Board at the following
address/phone
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086 5120
1 800 428 3718
You may also contact the North
American Customer Assistance
Center at 1 800 392 3673 (Ford).
TDD for the hearing impaired:
1 800 232 5952 or by writing to the
Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue
to feel that the efforts by Ford and
the dealer to resolve a
factory related vehicle service
concern have been unsatisfactory,
number:
Ford of Canada participates in an
impartial third party
mediation/arbitration
administered by the Canadian
Motor Vehicle Arbitration Plan
(CAMVAP)
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a
disagreement when all other efforts
to produce a settlement have failed.
This procedure is without cost to
you and is designed to eliminate the
need for lenghty and expensive
legal proceedings.
In the CAMVAP program, impartial
third party arbitrators conduct
hearings at mutually convenient
times and places in an informal
environment. These impartial
arbitrators review the positions of
the parties, make decisions and,
when appropriate, render awards to
resolve disputes. CAMVAP
decisions are fast, fair, and final, the
arbitrator' s award is binding both to
you and Ford of Canada.
CAMV AP services are available in
all territories and provinces, except
Quebec. For more information,
without charge or obligation, call
your CAMVAP Provincial
Administrator directly at
1 800 207 0685.
program