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INSTALLATION
Technical Support
Uninstalling the OPTIMOD-PC Software
If
you
require
technical
http://www.orban.com/contact/
problem accurately. Know the serial number of your 1100 and the software and
driver versions are you running. (The driver version number is available through Set-
tings/Control
Panel/Sounds
/Properties/Driver.)
Before you return a product to the factory for service, please refer to this manual.
Make sure you have correctly followed installation steps, operation procedures, and
any appropriate troubleshooting suggestions. If you are still unable to solve a prob-
lem, contact our Customer Service department. Often, a problem is relatively simple
and can be fixed quickly after telephone consultation.
If you must return a product for factory service, please notify Customer Service by
telephone before you ship the product; this helps us to be prepared to service your
unit upon arrival. In addition, when you return a product to the factory for service,
we strongly recommend you include a letter describing the problem.
Please refer to the terms of your Limited One-Year Standard Warranty, which ex-
tends to the first end user. After expiration of the warranty, a reasonable charge
will be made for parts, labor, and packing if you choose to use the factory service
facility. Returned units will be returned C.O.D. if the unit is not under warranty.
Orban will pay return shipping if the unit is still under warranty. In all cases, the cus-
tomer pays transportation charges to the factory (which are usually quite nominal).
Use the normal Windows Add/Remove Programs mechanism to uninstall the
OPTIMOD-PC application. Choose "OptimodPC" in the Windows Add/Remove Pro-
grams list under the Control Panel.
The uninstaller will uninstall the OPTIMOD-PC Control Application and the service,
. It will not uninstall the driver.
OptimodService.exe
If you wish to uninstall the driver,
Device Manager. However, it will not ordinarily be necessary for you to uninstall
even if you remove all OPTIMOD-PC cards from your computer, be-
OPTIMOD.SYS
cause Windows will not load
OPTIMOD-PC card.
The driver version number is available through
Settings > Control Panel > Sounds and Multimedia > Hardware >
Orban Optimod 1100 > Properties > Driver
or
Control Panel > System > Hardware > Device Manager >
Sound, Video, and Game Controllers
support,
contact
Orban
for contact information. Be prepared to describe the
and
Multimedia/Hardware/Orban
, you must do this via the Windows
OPTIMOD.SYS
unless it detects at least one installed
OPTIMOD.SYS
.
ORBAN MODEL 1100
customer
service.
See
Optimod
1100
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