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User attendance messages (continued)
Primary message
31 Defective Print
Cartridge
32 Unsupported Print
Cartridge
34 Short Paper
36 Resolution Reduced
37 Insufficient Collation
Area
Secondary message
Explanation
Error code 31 displays when the top front cover is
closed and a defective print cartridge is detected. It
may take the printer 10-20 seconds to determine if the
print cartridge is defective. Depending on the setting of
the Machine Class ID the printer may be allowed to
print pages during this 10-20 second interval. If pages
are allowed to print, they are not reprinted once a good
print cartridge is inserted.
Note: This error indicates the printer was able to read
the cartridge ID, but the ID did not pass the verification
test. To pass the verification test, the ID read from the
print cartridge must match the ID from the last "good"
print cartridge or the same ID must be read from the
print cartridge twice. The last "good" print cartridge ID
is stored in NVRAM.
Error 32 displays when the top cover is closed and an
unsupported print cartridge is detected. It may take the
printer 10-20 seconds to determine if the print cartridge
is supported. Depending on the setting of the Machine
Class ID the printer may be allowed to print pages
during this 10-20 second interval. If pages are allowed
to print, then they are not reprinted once a good print
cartridge is inserted. If this does not fix the problem, go
to
"Smart contact assembly service check" on
page
2-85.
The printer determines the paper length is too short to
print the formatted data. This occurs when the printer
does not know the actual paper size loaded in the tray.
For auto-size sensing trays, this error occurs if the
paper stop is in the incorrect position. Make sure the
Paper Size setting is correct for the size paper that is
being used.
The resolution of the page has been reduced from 600
dpi to 300 dpi to prevent a Memory Full error. This
message can only occur if the Resolution Reduction
setting is turned on.
Note: 1200 dpi pages are not resolution reduced. If a
1200 dpi job runs out of memory, a Memory Full error
displays.
This message displays when the printer memory is
insufficient to perform the Flash Memory Defragment
operation.
Note: This message is posted prior to the actual start
of the defragment operation. The printer code
determines if enough printer memory is available to
complete the defragment operation. The user should
not be concerned with losing resources stored in the
flash option.
The following actions may be taken:
• Press Go to clear the message. To perform the
defragment operation:
- Delete fonts, macros, and other data in RAM.
- Install additional printer memory.
• Press Menu until Busy/Waiting appears. The
following actions are available:
- Cancel Job
- Reset Printer
- Reset Active Bin
Diagnostic information
4060-xxx
2-25
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