Caterpillar Customer Assistance - Miller PRO 300 Owner's Manual

OR

8-2. Caterpillar Customer Assistance

Service
When a problem arises concerning the op-
eration or service of the engine, the prob-
lem will normally be managed by the dealer
in your area.
Your satisfaction is a primary concern to
Caterpillar and to Caterpillar dealers. If you
have a problem that has not been handled
to your complete satisfaction, follow these
steps:
1 Discuss your problem with a manager
from the dealership.
Every 500 h
Replace Secondary
(Canister) Fuel Filter.
See Section 8-9.
Every 1000 h
Check Radiator
Fluid Level. See
Section 5-6.
Blow Out Or
Vacuum Inside.
During Heavy
Service,
Clean Monthly.
2 If your problem cannot be resolved at
the dealer level without additional
assistance, call a Field Service
Coordinator at 1-800-447-4986.
3 If your needs still have not been met,
submit the matter in writing to:
Caterpillar Inc.
Manager, Customer Service,
Engine Division
Mossville Bldg A
P.O. Box 600
Peoria, IL 61552-0600
Repair Or
Replace
Damaged
Cables.
SLUDGE
Check
Valve
Clearance.*
Every 2000 h
Clean/Set Injectors.*
Please follow the above steps in sequence
if a problem arises.
Website Address
www.caterpillar.com
Altitude
Contact the Caterpillar applications depart-
ment for information on the effect of ambient
conditions on Caterpillar 3024 engines.
Replace primary (in-line)
fuel filter. See Section
8-9.
Drain Sludge
FUEL
From Fuel
Tank. See
Section 8-9.
Service Welding
Generator Brushes And
Slip Rings. Service More
Often In Dirty Conditions.*
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