Auto Attendant - Inter-Tel 3000 Getting Started Manual

Auto Attendant

You can configure the system so that calls are automatically answered and a message returned to the caller. The
message can be customized. Callers can dial through this message directly to an extension if they know the
extension number. There is an option provided where callers can dial # to access a directory message when the
message is programmed.
Calls can be answered immediately by the Auto Attendant or you can decide to allow the calls to ring for a
period before they are automatically answered.
Users can dial single digits to access groups. Digits 1-9 access groups 20-12 respectively.
Assigning lines to be answered by the Auto Attendant
Note: To utilize the Auto Attendant features on the Inter-Tel 3000, you must purchase and install the
optional Voice Mail module.
Instruction
From the System Programming
sub menu select [Lines]
Select
[Incoming Ringing]
Select the first CO Line to be answered
by the Auto Attendant
Select whether you want the Auto
Attendant to Operate all the time (Day
and Night Mode) or during the day or
the night only.
Select Auto Attendant
[A ♦indicates that Auto Attendant is
activated for the line. A ◊ indicates that
the Auto Attendant is not activated for
the line].
Note: The group or extension selected to ring for the Line will ring if a caller does not dial an extension
number. It will also ring if a caller dials 0.
The default is that the Auto Attendant answers incoming calls immediately. However two timers, one for
day mode and the other for night mode, can be set, to allow the calls to ring for a period before they are
answered by the Auto Attendant. The timers are "Auto Attendant Day" and "Auto Attendant Night" and
are in the "System" sub menu under "Timers".
Action
Select Option
-
System
-
Extensions
-
Lines
Select Option
-
Equipped Lines
- r
G oup Programming
-
Incoming Ringing
Select Line
-
Line 1
-
Line 2
-
Line 3
Select Option
-
Day Mode
-
Night Mode
-
Day and Night Mode
Select Option
-
Extension
-
Group
◊
Auto Attendant
Inter-Tel 3000
Getting Started Guide
Menu Display
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Line 4
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Line 5
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Line 6
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