Ubiquiti UAP-PRO User Manual
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Ubiquiti UAP-PRO User Manual

Enterprise wifi system
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Enterprise WiFi System
Models: UAP-PRO, UAP-AC

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Summary of Contents for Ubiquiti UAP-PRO

  • Page 1 Enterprise WiFi System Models: UAP-PRO, UAP-AC...

  • Page 2: Table Of Contents

    Configuration ..............37 Ubiquiti Networks, Inc.
  • Page 3 Ubiquiti Networks Support ........

  • Page 4: Chapter 1: Product Overview

    Power Cord Quick Start Guide CD with User Guide (48V, 0.5A Gigabit) • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO UniFi AP-AC The UniFi AP-AC can be powered by any of the following: • PoE GigE Adapter (included) • PoE+ 802.3at compliant switch •...

  • Page 5: Network Topology Requirements

    Indicates the device has been successfully Steady Blue integrated into a network and is working properly. Steady Blue Indicates the device is in an isolated state with occasional (all WLANs are brought down until an flashing uplink is found). Ubiquiti Networks, Inc.
  • Page 6 This is used to locate an AP. • 48V, 802.3af compliant switch blue When you click Locate in the UniFi • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO Controller software, the AP will flash. It Secondary The Secondary port is a Gigabit Ethernet port will also display the location of the AP on used for bridging.
  • Page 7 DHCP server. Power can be provided by any of the following: • PoE GigE Adapter (included) • PoE+ 802.3at compliant switch • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO Secondary The Secondary port is a Gigabit Ethernet port used for bridging.

  • Page 8: Installation

    2. Use a pencil to mark the three holes on the wall. Use a 6 mm drill bit to drill the holes. 6. Align the notch on the UniFi AP-PRO with the notch on the Mounting Bracket. Optional 25 mm Hole for Ethernet Cable Feed through Wall Ubiquiti Networks, Inc.
  • Page 9 7. Connect the Ethernet cable to the Main/48V port. 25 mm Hole for Ethernet Cable Feed 3. Use a 3 mm drill bit to drill the screw holes and cut or drill the 25 mm hole for the Ethernet cable feed. Ubiquiti Networks, Inc.
  • Page 10 Main/48V port on the UniFi AP-PRO directly to a PoE port on one of the following: • 48V, 802.3af compliant switch • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO After you install the hardware, proceed to “Software Installation” on page 10.

  • Page 11: Hardware Installation Of The Unifi Ap-Ac

    4. Insert the M3x20 Screw Anchors into the 6 mm holes. Secure the Mounting Bracket to the wall by inserting the M2.9x20 Screws into the anchors. 7. Slide the UniFi AP down until it locks into place. Ubiquiti Networks, Inc.
  • Page 12 4. Secure the Mounting Bracket to the ceiling tile using the Ceiling Backing Plate, M3x50 Flathead Screws, and M3 Keps Nuts. 5. Feed the Ethernet cable through the 25 mm hole. 9. Slide the UniFi AP down until it locks into place. Ubiquiti Networks, Inc.

  • Page 13: Software Installation

    Main port on the UniFi AP directly to a PoE port on one of the following: • PoE+ 802.3at compliant switch • Ubiquiti Networks TOUGHSwitch PRO, model TS-8-PRO After you install the hardware, proceed to the next section, Software Installation.
  • Page 14 Click Next. 4. Click Next. Note: U.S. product versions are locked to the U.S. Country Code to ensure compliance with FCC regulations. Ubiquiti Networks, Inc.
  • Page 15 Guest SSID field. d. Click Next. 5. Enter an admin name in the Admin Name field and password in the Password field to use when accessing the management interface. Confirm your password in the Confirm field. Click Next. Ubiquiti Networks, Inc.

  • Page 16: Chapter 3: Using The Unifi Controller Software

    Clicking on an Event Device Link The event messages have clickable links [in brackets underlined in gray text] for AP (see “Access Point Details” on page 35), User, and Guest (see “User/Guest Details” on page 44). Details vary based on the selection. Ubiquiti Networks, Inc.

  • Page 17: Settings

    DHCP or Static designation. Use custom IP Select Use custom IP to specify an • User Groups User Group settings. IP address; all managed Access Points will use the IP address you enter in the Uplink IP address field. Ubiquiti Networks, Inc.
  • Page 18 Guest Portal. • External Portal Server If using an external server to host a custom guest portal, enter the IP address in the Custom Portal > IP Address box using the following format: 192.168.0.0. Ubiquiti Networks, Inc.
  • Page 19 Manager” on page 46). • PayPal PayPal account details are entered here: Username Enter the corresponding Username. Password Enter the corresponding Password. Signature Enter the corresponding Signature for the PayPal account to be used for receiving payments. Ubiquiti Networks, Inc.

  • Page 20: Wireless Configuration

    Key Index Specifies the Index of the WEP Key used. Four different WEP keys can be configured at the same time, but only one is used. The effective key is set by choosing 1, 2, 3 or 4. Ubiquiti Networks, Inc.
  • Page 21 Click to delete the user group. See “Configuration” on page 45 for information on the Unblock Click to unblock a wireless device. See “User/ application of User Groups to Users/Guests. Guest Details” on page 44 for information on blocking wireless devices. Ubiquiti Networks, Inc.

  • Page 22: Admin

    Select this option to restore settings from a backup file that you’ve already downloaded. Support Info Download Support Info Select this option to download a file to your computer with information about your configuration that can be emailed to our support team. Ubiquiti Networks, Inc.

  • Page 23: Chapter 4: Map Tab

    UniFi Controller application, a default map is displayed. Adding Custom Maps To add a custom map, you must first create the image using an illustration, image editing, or blueprint application that exports .jpg, .gif, or .png file formats. Ubiquiti Networks, Inc.

  • Page 24: Adding A Google Map

    (valid file formats are .jpg, .gif, and 2. Click Add a Map. .png). Click Continue. Add a Map 3. Enter a map name in the Description field and click Use 4. Click Close. Google Maps. Click Continue. Ubiquiti Networks, Inc.

  • Page 25: Placing Access Points On The Map

    You can also click Satellite for a satellite view, as seen from above. The access point will appear in the area that you placed it. Click Take Snapshot to capture a screenshot. Ubiquiti Networks, Inc.
  • Page 26 You can also click History to see a sortable list of events. The Configuration tab allows you to change the alias name for the device. Ubiquiti Networks, Inc.

  • Page 27: Setting The Map Scale

    Once you’re happy with the line, click Next. Map: If multiple maps have been uploaded, you can select which map you want to view using this option. Ubiquiti Networks, Inc.
  • Page 28 ™ 3. Enter the distance that the line represents in the Distance: field. The distance is specified in meters by default but you can switch to feet using the drop-down selection menu on the right. Click Next. Ubiquiti Networks, Inc.

  • Page 29: Chapter 5: Statistics Tab

    Displays a visual pie chart representation of link that will open the device details page. See “User/ the client distribution. Place the mouse cursor over the Guest Details” on page 44 for additional information. chart for percentage details. Ubiquiti Networks, Inc.

  • Page 30: Current Usage - Top Access Points

    Displays a visual graph of the number of clients connected during the selected time period (last 24 hours or last 30 days). Traffic Displays a visual graph of the network traffic during the selected time period (last 24 hours or last 30 days). Ubiquiti Networks, Inc.

  • Page 31: Chapter 6: Access Points Tab

    The LED will flash until the Locate button is clicked • Connected Displays that the Access Point connection is again. physically wired. • Connected (wireless) Displays that the Access Point connection is wirelessly downlinked to a physically wired Access Point. Ubiquiti Networks, Inc.
  • Page 32 If a software upgrade is available for the Access Point, click Upgrade to install the latest UniFi firmware on the device. The Status will appear as Upgrading until the process is complete and the Access Points reconnects to the UniFi Controller software. Ubiquiti Networks, Inc.

  • Page 33: Chapter 7: Users Tab

    Displays the total bytes of data sent by the user. IP Address Displays the IP address assigned to the user. WLAN Displays the name of the SSID (network name) of the wireless LAN (WLAN) that the user is connected to. Ubiquiti Networks, Inc.
  • Page 34 Click this button to block a specific user from accessing the Access Point. This will add the client to the Blocked Device list. Reconnect • Click this button to reconnect a specific user to the Access Point. Ubiquiti Networks, Inc.

  • Page 35: Chapter 8: Guests Tab

    Indicates whether the guest is authorized or not. For authorization, guests must accept the Terms of Use if the guest portal is enabled and authenticate if authentication is enabled. IP Address Displays the IP address assigned to the guest. Ubiquiti Networks, Inc.
  • Page 36 Click this button to reconnect a specific guest to the Access Point. • Authorize When a guest is in a pending state, authorization can be granted here manually. • Unauthorize Removes authorization of wireless guest access and disconnects the client. Ubiquiti Networks, Inc.

  • Page 37: Chapter 9: All Clients Tab

    Offline Only • Select if you only want clients who connected to the guest or primary network of the Access Point at some time during the period specified. • Select to show all users and guests. Ubiquiti Networks, Inc.

  • Page 38: Chapter 10: Access Point Details

    Overview MAC address Displays the MAC address of the Access Point. Model Displays the model information. Version Displays the version of software used on the Access Point. Ubiquiti Networks, Inc.

  • Page 39: Users

    Click this button to block a specific user from accessing the Access Point. This will add the client to the Blocked Device list. • Reconnect Click this button to reconnect a specific user to the Access Point. Ubiquiti Networks, Inc.

  • Page 40: Guests

    Access Point. This will add the client to the Blocked Device list. General Settings • Reconnect Click this button to reconnect a specific user to the Access Point. Alias Allows you to name the device. Click Apply to save your change. Ubiquiti Networks, Inc.
  • Page 41 Transmit Power under Details > Radio (11/n/g/b), connect to. which always shows EIRP, and place the mouse over it to Overrides Displays SSID override information applied display how it’s calculated. to the wireless LAN (WLAN) using the Actions > Override option. Ubiquiti Networks, Inc.
  • Page 42 Click Apply to save any changes that you have made. Click Restore to remove any overrides that were applied to the selected WLAN. Click Cancel to prevent application of any changes you have made. Ubiquiti Networks, Inc.
  • Page 43 Enter the subnet mask for the Access Point. Gateway Enter the gateway address. Preferred DNS Enter a primary DNS address. Alternate DNS Enter a secondary DNS address. Click apply to save any changes that you have made. Ubiquiti Networks, Inc.
  • Page 44 Do not use the Forget this AP option when the Access Point is in an Isolated state. If you do, then the only way to make the Access Point accessible from the UniFi Controller is to take it down and connect it by wire. Ubiquiti Networks, Inc.
  • Page 45 The URL will be populated but you may need it using the UniFi Controller software. to verify the accuracy as the system may have multiple interfaces. Adopt Click to adopt the Access Point so you can manage it using the UniFi Controller software. Ubiquiti Networks, Inc.
  • Page 46 Connected state. Do not use the Forget option when the Access Point is in an Isolated state. If you do, the only way to make the Access Point accessible from the UniFi Controller is to take it down and connect by wire. Ubiquiti Networks, Inc.

  • Page 47: Chapter 11: User/Guest Details

    If the user is offline, the following is displayed: MAC Address Displays the MAC address of the user or guest. Hostname Displays the name (if defined). Last Seen Displays the last date and time the user was connected to the primary or guest network. Ubiquiti Networks, Inc.

  • Page 48: History

    Allows you to enter a name for the user. Click apply to save your name change. Note Allows you to enter comments. Click apply to save your change. Once saved, the user will be designated a “Noted” client on the All Clients tab. Ubiquiti Networks, Inc.

  • Page 49: Chapter 12: Hotspot Manager

    Displays amount paid for access (if applicable). account. If the user paid via credit card, the Extra Info field Authorized By Displays authorization method or none. will display the type of credit card and the last four digits of the credit card used. Ubiquiti Networks, Inc.
  • Page 50 8 hours, 24 hours, 2 days, 3 days, 4 days, 7 days, or User-defined). • Add Notes Select to add a note specific to the batch of vouchers created. Click Create Vouchers to create the vouchers as specified. Ubiquiti Networks, Inc.

  • Page 51: Overview

    UniFi Controller software has been installed on. The file paths are in the following locations: 3. Select Enable portal customization and click Apply. Mac: /Applications/UniFi.app/Contents/Resources/data/portal Windows: <Drive_Letter>:\Users\<Username>\Ubiquiti UniFi\data\ portal For specific instructions on accessing the files, refer to the specific operating system: Ubiquiti Networks, Inc.
  • Page 52 Error messages are 4. Double-click the Resources folder to open it. also defined here. 5. Double-click the data folder to open it. Additional details on portal customization can be found in our forum at: http://wiki.ubnt.com/unifi-portal-customization Ubiquiti Networks, Inc.

  • Page 53: Appendix B: Unifi Discovery Utility

    The LED on the Access Point will flash so that it can be identified from other Access Points. If the Access Point’s status requires the entry of a username and password, enter them before clicking Apply. Ubiquiti Networks, Inc.
  • Page 54 Apply. Reset Click to restore the Access Point to factory default settings. The following window appears: If the Access Point’s status requires the entry of a username and password, enter them before clicking Apply. Ubiquiti Networks, Inc.

  • Page 55: Appendix C: Specifications

    802.11a 6, 9, 12, 18, 24, 36, 48, 54 Mbps 802.11n 6.5 Mbps to 450 Mbps (MCS0 - MCS23, HT 20/40) 802.11b 1, 2, 5.5, 11 Mbps 802.11g 6, 9, 12, 18, 24, 36, 48, 54 Mbps Ubiquiti Networks, Inc.
  • Page 56 6.5 Mbps to 450 Mbps (MCS0 - MCS23, HT 20/40) 802.11ac 6.5 Mbps to 1300 Mbps (MCS0 - MCS9 NSS1/2/3, VHT 20/40/80) 802.11b 1, 2, 5.5, 11 Mbps 802.11g 6, 9, 12, 18, 24, 36, 48, 54 Mbps Ubiquiti Networks, Inc.

  • Page 57: Appendix D: Safety Notices

    Protective earthing is provided by Listed AC adapter. Building installation shall provide appropriate short-circuit backup protection. e. Protective bonding must be installed in accordance with local national wiring rules and regulations. Ubiquiti Networks, Inc.

  • Page 58: Limited Warranty

    SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET shall be for UBIQUITI NETWORKS, at its discretion, to ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND repair or replace any Product that fails to conform to the NON-INFRINGEMENT AND ANY WARRANTIES ARISING above warranty during the above warranty period.
  • Page 59 RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Products. Ubiquiti Networks, Inc.

  • Page 60: Appendix F: Compliance Information

    Pour réduire le risque d’interférence aux autres utilisateurs, le type d’antenne et son gain doivent être choisies de façon que la puissance isotrope rayonnée équivalente (PIRE) ne dépasse pas ce qui est nécessaire pour une communication réussie. Ubiquiti Networks, Inc.

  • Page 61: Rohs/Weee Compliance Statement

    Al desechar y reciclar correctamente estos aparatos estará contribuyendo a evitar posibles consecuencias negativas para el medio ambiente y la salud de las personas. Si desea obtener información más Ubiquiti Networks, Inc.

  • Page 62: Appendix G: Declaration Of Conformity

    UBIQUITI NETWORKS device, megfelel a vonatkozó alapvetõ [Hungarian] követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér me l sir UBIQUITI NETWORKS yfir ví a UBIQUITI NETWORKS device, er í samræmi vi grunnkröfur og a rar kröfur, sem ger ar [Icelandic] eru í tilskipun 1999/5/EC.

  • Page 63: Appendix H: Contact Information

    Community: community.ubnt.com Downloads: downloads.ubnt.com 2580 Orchard Parkway San Jose, CA 95131 www.ubnt.com © 2012-2013 Ubiquiti Networks, Inc. All rights reserved. UniFi ™ Ubiquiti Networks are trademarks of Ubiquiti Networks, Inc. Google ™ Maps ™ is a trademark of Google, Inc. PayPal ™...

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