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Troubleshooting:
Problem Description 1:
ADSL LED (light) does not come on.
Solution:
1. Check line connection at wall socket (C) and on router (D). (Refer to overview
sketch – figure 3)
2. Make sure the micro filters are connected as illustrated in the overview sketch (figure
3) and not directly between the Telkom ADSL wall socket (C) and the Telkom ADSL
5102G router (D).
3. If your "ADSL" LED still keeps blinking after approximately 5 minutes, there may be a
fault on your Telkom ADSL line, please report the fault to Telkom support on 0800 375
375.
Problem Description 2:
Nothing happens when I insert my CD.
Solution:
Your computer may not be set to auto run CDs you insert. To manually start the auto -run
menu, click on "Start"> "Run". The following screen will open, click "Browse".
Navigate to the CD drive containing the installation CD (Telkom ADSL 5102G) and
double click the file "autorun.exe". This will start the application from which you may
proceed with the installation.
Problem Description 3:
When I click OK on the Telkom ADSL 5102G utility window (figure 5), it does not seem to
respond. (Applicable only to Windows 98, 98SE, ME and NT4)
Solution:
Please make sure that you have disabled all firewall software on your computer that may
block traffic to the router. The utility is trying to communicate with the router on an IP
address that may be filtered out by your firewall. The most well-known firewall software
packages are: Norton Internet Security, TrendMicro's PC-Cillin, Bit-Defender, McAfee,
etc. Please also remember to re-enable the firewall software again after the router has
been setup.
Telkom ADSL 5102G
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