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Connection help
IMPORTANT: to work properly, hotspots must be plugged directly into the wall
socket and not into extension leads.
Data
Ethernet
Power
Broadband Extender
For advanced settings e.g. to change the name (SSID) of your hotspot check the
Frequently Asked Questions at bt.com/homehotspot500.
Can't connect to hotspot using wi-fi
Make sure you've used the correct wireless network and key details printed on the
•
settings card.
If you don't know how to view the list of wireless devices in your area to connect
•
to the hotspot, see help provided with your device. Or check the Frequently Asked
Questions on bt.com/homehotspot500.
Poor wi-fi performance
The new Wi-Fi Home Hotspot and your existing wireless broadband router will show
•
up as two separate networks. You may want to try both wi-fi networks as one might
be faster and more reliable than the other.
Do not use the hotspot in an area where microwave and electric equipment may
•
interfere with the wireless signal.
Try to move the device nearer to your hotspot, which can improve the wireless
•
signal quality.
Thick/concrete walls and ceilings may affect wi-fi.
•
Data light is off or is red
Swap devices to help check and isolate a problem with a particular broadband
•
extender unit.
To check if your home's electrical wiring is affecting your broadband extenders,
•
try plugging units in the same room. Some old wiring or fuse boxes might affect
your network performance.
House appliances that draw large amounts of power, like refrigerators, freezers,
•
microwaves and air conditioning systems, might cause interference with
your network.
For best network performance, use broadband extenders from BT.
•
If there are no spare ports on your router/hub, you can unplug one of your existing
•
devices and use an alternative like wi-fi or purchase a switch.
If you need more help, go to bt.com/homehotspot500
or call 0808 100 6116*.
Data
Ethernet
Power
Broadband Extender
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