DirecTV L14 User Manual page 57

Partial programming loss/channels missing from the Guide/channel is in the Guide but can't tune to
Your satellite dish antenna may be incorrectly configured. Check the dish type set in your DIRECTV®
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Receiver's preferences and change if necessary. Press the MENU key on the remote control, then select
Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps.
Th e channels might be excluded from the Favorites list currently in use. Press MENU on the remote,
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select Favorites, then All Channels, or enter the channel number manually.
My video and audio are out of sync.
Try changing channels.
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Press LIST, then EXIT.
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If neither of those work, restart your DIRECTV® Receiver. Press MENU, press SELECT on Settings,
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then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
My DIRECTV® Receiver is "frozen" on a single frame of a TV picture.
If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be
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completed. You must buy the program to continue watching.
If that doesn't work, restart your DIRECTV® Receiver. Press MENU, press SELECT on Settings, then
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SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
Troubleshooting
48
Chapter 4