DirecTV D12 User Manual

Directv receiver user guide

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Page 1 1. See “Programming Your Remote Control” on page 68. POWER Turns other equipment on and off, as selected with MODE switch TV POWER ON/OFF AV1 AV2 TV Turns your TV and DIRECTV Receiver on and off INPUT POWER ADVANCE PLAY FFWD RECORD...
Page 2 WARNING To reduce the risk of fire or electric Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety standards. You should, how- shock, do not expose this product ever, be aware of the following important precautions for safe and optimal use of the equipment.
Page 3 • Do not stack electronic components or other objects on top of the DIRECTV Receiver. Also, do not stack the receiver on top of a “hot component” such as an audio power amplifier.
Page 4: Table Of Contents
Chapter 2 - What’s On Chapter 3 - The Quick Menu Welcome ... 2 Installation and Activation ... 3 DIRECTV Receiver Front Panel ... 4 Watching TV ... 10 Th e Guide ... 12 Autotune ... 14 Pay Per View ... 16 Using the Quick Menu ...
Page 5 Hardware Reference ... 56 Choose Your Setup ... 58 Guided Setup & Activation ... 66 Activate Your DIRECTV Service ... 67 Programming Your Remote Control ... 68 Important Important: This device incorporates an anticopy process technology that is protected by U.S. patents and other intellec- tual property rights.
Page 7: Chapter 1 - Getting Started
Chapter 1 - Getting Started Welcome Installation and Activation DIRECTV Receiver Front Panel...
Page 8 225 channels, including over 30 premium movie channels, with all the convenience of DIRECTV information and the latest service. DIRECTV ® Pay Per View offers a handy choice in recent hit movies, plus exciting live sports, updates at DIRECTV.com. concerts and specials. There’s exclusive sports subscriptions for every taste and team. Even access to 36 commercial-free music channels! To deliver this unique programming and enhance your entertainment experience, the DIRECTV ®...
Page 9 If you or a professional installer have not yet connected your DIRECTV Receiver and other compo- nents, please see Appendix A, Installation, at the end of this User Guide. Following activation, you will need to activate your DIRECTV service. If you have not done so already, see page XX for more infor- mation.
Page 10 4 5 6 Your equipment may not look exactly like the model illustrated. 1) POWER – Turns your DIRECTV Receiver on or off. Your DIRECTV Receiver still tunes and receives messages when powered off. 2) REMOTE SENSOR – The infrared sensor picks up commands from the remote control.
Page 11 DIRECTV Receiver Front Panel Insert your DIRECTV Access Card Locate the access card that came packed with your DIRECTV Receiver materials and insert the card, facing upward, fully into the slot. Chapter 1...
Page 12 1) SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite dish antenna. If your 2) OUT TO TV – Connects the DIRECTV Receiver to your TV or VCR using RF coaxial cable. 3) OFF-AIR IN – Connect a standard TV antenna or cable feed to the DIRECTV Receiver using 4) 3/4 CHANNEL SWITCH –...
Page 13 You can connect a second set of audio cables to another component, such as a VCR or stereo. 8) USB PORT – For future use. 9) PHONE – Connects the DIRECTV Receiver to a telephone wall jack. We require a land-based telephone connection to communicate periodically with your DIRECTV Receiver.
Page 14 Getting Started Chapter 1...
Page 15: Chapter 2 - What's On
Chapter 2 - What’s On Watching TV The Guide Autotune Pay Per View...
Page 16: Watching Tv
Now that everything’s set up, you’re ready to grab your remote and start surfing! Welcome package) to get familiar with With the MODE switch to the left (under the DIRECTV logo), press TV POWER ON. To access the our channel numbers.
Page 17: The Channel Banner
5) Audio options – Two states: bright and dim. If displayed brightly, alternate audio options are available. 6) Messages – Two states: bright and dim. If displayed brightly, there are new DIRECTV messages in Caller ID & Messages. 7) Parental Controls – Parental Controls lock status. Three states: Locked, unlocked and temporarily unlocked.
Page 18: The Guide
What’s On The Guide Overview of the DIRECTV Advanced Program Guide The Guide displays listings of current and upcoming programs for up to 3.5 days in advance. Find out what’s on (now or later), change the channel, find and purchase a pay per view movie or event, or search for a program you’re interested in.
Page 19 Getting Around in the Guide Press the GUIDE key on your remote, then choose how you want to filter the Guide. Select All Channels, or channels in a specific category. Moving through the Guide is simple: The UP, DOWN, LEFT and RIGHT arrow keys move you through listings and time slots. Highlight a program or channel cell to view its description.
Page 20: Autotune
Autotune is a great way to see your favorite programs on your schedule. You won’t miss your favorite series because it moved to a different day or time, or miss your team’s playoff game because you had to work late. Just set a program to autotune and your DIRECTV ®...
Page 21 Recording to VCR To record a program on your VCR, make sure you’ve connected your VCR properly to your DIRECTV Receiver, then set up your VCR to record at the same time as a scheduled autotune and you’re set. See your VCR User’s Guide for information on how to set it up for scheduled or manual recording.
Page 22: Pay Per View
You don’t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day on DIRECTV® Pay Per View. You’ll find them listed in the Guide in the 100s, with previews on channel 100.
Page 23: Chapter 3 - The Quick Menu
Chapter 3 - The Quick Menu Using the Quick Menu Settings Audio Options Category Sort Pay Per View Find By Date & Time Favorites Caller ID & Messages Parental Controls...
Page 24: Using The Quick Menu
The Quick Menu Using the Quick Menu Press MENU on your remote to easily access DIRECTV features. Once the Quick Menu is dis- played, use the UP and DOWN arrows to highlight a desired menu item, then press SELECT to access that item.
Page 25 Access Card Follow the onscreen directions to replace your access card. You will need your old and new access cards to complete this process. (Note: DIRECTV will provide new access cards and instructions when necessary.) Reset From here you can restart the receiver, reset to factory defaults, or reset everything.
Page 26: Parental Controls
The Quick Menu Scheduler This feature gives you an overview of and access to all the programs you’ve set to Autotune or pur- chase. Favorites Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See page 24 for more details.
Page 27: Audio Options
Audio Options Audio Options Some programs have alternate audio available (such as other language tracks or Dolby Digital). This option only appears in the Quick Menu over Live TV when the current program has alternate audio. You can set the default so that whenever a program has alternate audio available, it automatically plays this audio, or you can change the alternate audio temporarily for the program you are watching.
Page 28: Category Sort
Press GUIDE to return to the regular Guide, or EXIT to return to live TV. Pay Per View This option enables you to check out DIRECTV Pay Per View listings by category. While in the Guide, press MENU, then select Pay Per View. You will see three choices for sorting the listings.
Page 29: Find By
Find By Would you like to locate a particular program, movie or sports event you want to see — even shows starring a favorite actor, or games with your favorite team? Find by offers some easy ways to spot just what you want to watch.
Page 30: Date & Time
The Quick Menu Date & Time This option gives you a convenient way to look several days ahead in the Guide, without having to scroll through pages of programs. Favorites Favorites allows you to set up special, customized Guide that shows only those channels you choose. So you can have easy access to the channels you like best, or perhaps a grouping of family channels just for the kids.
Page 31: Caller Id & Messages
Caller ID & Messages This feature lets you get messages from DIRECTV. If you have Caller ID service*, you can also view phone calls you’ve received or turn call notification on or off. Press MENU to display the Quick Menu, select Caller ID & Msgs, then select Edit Settings. Select either Caller ID or Messages from the left menu, as desired.
Page 32: Parental Controls
The Quick Menu DIRECTV Messages This feature lets you view a listing of current DIRECTV messages waiting for you. Simply highlight and select a message in the list to read, then you’ll have the choice to keep or delete it. The messages icon will appear brightly on your channel banner whenever there’s any new or unread message in...
Page 33 Ratings Here you can set rating limits for Movies and TV: 1) SELECT Ratings. 2) Move to the right to SELECT the another tab. Note: You can use RED or GREEN to cycle tabs. Movies Highlight and select the Movies tab, then set the overall rating limit you wish to impose Brief descrip- tions of the ratings appear for your guidance.
Page 34 The Quick Menu Channel Blocks You can block viewing of a certain channel or channels from this menu. SELECT Chan Blocks in the left menu, then scroll down the channel list to SELECT those you wish to block, or key in channel numbers for quicker access. Use Block All or Allow All to save time if you wish to affect a large number of channels.
Page 35 Now, lock it Once you’ve set the restrictions you want, choose Lock Now from the left menu. You’ll be directed to create a passcode (which you’ll want to make easy enough to remember, but hard enough that the little ones won’t guess it!). This passcode will be your entry to unlocking and adjusting limitations in the future.
Page 36 The Quick Menu Also note: If you have Parental Controls set and temporarily unlocked, turning the receiver power off will relock the box. If anyone tries to unlock restrictions using an invalid passcode, there’s a time delay that’s added with each additional attempt to discourage them. To change your passcode at any time: 1) Press MENU, SELECT Parental Controls, then Edit Settings.
Page 37: Chapter 4 - Other Information
Chapter 4 - Other Information Troubleshooting Limited 90-Day Warranty Product Information DIRECTV PROTECTION PLAN FCC Customer Information Index...
Page 38: Troubleshooting
Note If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com. Troubleshooting Press the red RESET button behind the access card panel door on the front of the DIRECTV Receiver, then wait for program guide information to be acquired.
Page 39 Wrong picture, blue screen, snow or black/blank picture The DIRECTV Receiver and most TVs and VCRs let you toggle between video sources. If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals: Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
Page 40 ID information. DIRECTV Receiver will not turn on Check to make sure the power cord is plugged into the DIRECTV Receiver and the wall outlet. Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
Page 41 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again. Unplug DIRECTV Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low.
Page 42 If the DIRECTV Receiver is connected to the RF input of your TV, makes sure that the TV channel matches the 3/4 RF switch on the back panel. Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV Receiver is connected to.
Page 43 Try changing channels. Press LIST, then EXIT. If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions. My DIRECTV Receiver is “frozen” on a single frame of a TV picture.
Page 44 Problems with the remote control Check that nothing is between the remote control and the remote sensor. Make sure the remote control is in DIRECTV mode. Slide the mode switch to the DIRECTV position so the remote will control the DIRECTV Receiver.
Page 45: Running The System Test
Running the System Test The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver.
Page 46 If your system does not pass the system test, check any of these potential trouble areas: cabling, pointing the satellite dish, phone connection and access card. If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV. You should run a system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or satellite signal can give temporary false readings.
Page 47: Limited 90-Day Warranty
Warranty coverage begins the day you acquirer the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the DIRECTV Receiver will be repaired or replaced with a new, repaired, refurbished or com- parable product (whichever is deemed necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor.
Page 48 Other Information DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product. All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires.
Page 49 A product used for commercial or institutional purposes. DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information.
Page 50 Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the prod- uct needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Page 51 AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV RECEIVER. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV RECEIVER.
Page 52: Product Information
Other Information Product Information Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. Th ese numbers are located on the product. Model No.
Page 53: Directv Protection Plan
Power surge related repairs Cables, switches, and associated wiring throughout home Defective remote control replacements Get ALL THAT FOR JUST $5.99 a month. This one low monthly fee covers every DIRECTV component and receiver on your account. DIRECTV PROTECTION PLAN ®...
Page 54 Company on behalf of DIRECTV where authorized by law. Certain limitations apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service bill- ing and are available at DIRECTV.com. (Note: Annual payment option no longer available.)
Page 55: Fcc Customer Information
2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV Trade Name: DIRECTV Type of Equipment: DIRECTV Satellite Receiver Model Number: D12 Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules. This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules.
Page 56 Reorient or relocate the receiving satellite dish antenna. Increase the separation between the equipment and the DIRECTV Receiver. Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Page 57 AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
Page 58 If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 59: Index
Index DIRECTV mode 34 Access card 4 DIRECTV PROTECTION ARROW keys 4 PLAN 47 Audio options 11 DIRECTV Receiver Prob- Language 21 lems 33 Autotune 14 Dish-pointing coordinates Back panel 36 Batteries 34 EXIT key 22 Buttons 33 Favorites 11...
Page 60 Other Information Program details 11 Program guide 32 date & time 32 quick menu 32 scrolling 32 sorting 32 tuning to a program 32 using 32 Programming 2 ordering 2 tuning to 2 Purchases 16 Quick Menu 4 Index Ratings 27 Satellite Data Acquisition Rear Panel 6 Receiver Rear Panel 6...
Page 61: Appendix A - Installation
Appendix A - Installation 56 Before You Begin 56 Hardware Reference 58 Choose Your Setup 66 Guided Setup & Activation 67 Activate Your DIRECTV Service 68 Programming Your Remote Control...
Page 62: Before You Begin
This is your “dish” and related hardware, affixed to your roof or other surface, which picks up the broadcast signals from our satellites. DIRECTV Receiver (or Satellite Receiver) Your DIRECTV Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming. D I R E C T V Access Card Contains information about your DIRECTV®...
Page 63 Audio/Video (A/V) cables provide very good picture quality and stereo sound, and should be used if your TV does not have S-Video jacks. The DIRECTV Receiver’s A/V jacks are color coded (yellow for video, red for right audio and white for left audio). If your TV has only one input for audio (mono), connect it to the left (white) audio jack on the DIRECTV Receiver.
Page 64: Choose Your Setup
Installation Telephone Jack and Cord The telephone line cord is required to connect your DIRECTV Receiver to a land-based telephone line if you choose to subscribe to DIRECTV programming. The phone line connection is used to periodi- cally call DIRECTV. You will need an RJ11-type modulator jack (the most common type of phone jack).
Page 65 DIRECTV Receiver. If your installation includes an FTM (Frequency Translation Module), you should connect the RG-6 RF coaxial cable from your FTM to the SATELLITE IN jack. Some systems may instead make this connection to a cable entry point in your house. Your DIRECTV installer will make the appropriate connection.
Page 66 Using the A/V cable, connect the white and red plugs from one end of the A/V cable to the AUDIO L (white) and R (red) jacks on the back of the DIRECTV Receiver. Connect the plugs from other end of the A/V cable to the corresponding audio input jacks on your TV or VCR.
Page 67 Choose Your Setup BEST QUALITY CONNECTION – Television S-Video & A/V Audio The back panels of your equipment may not look exactly like those illustrated. ® DIRECTV Receiver Appendix A...
Page 68 Now, continue on page 64, “Connecting Your DIRECTV Receiver to Your Telephone Line.” source, refer to the instructions that came with your TV. Note Choose Your Setup If your TV only has one audio input jack use AUDIO L (white) jack on the back of the DIRECTV Receiver to make the connection.
Page 69 Choose Your Setup VERY GOOD QUALITY CONNECTION – A/V Television The back panels of your equipment may not look exactly like those illustrated. ® DIRECTV Receiver Appendix A...
Page 70 A/V cables, connect the audio L (white), R (red) and video (yellow) plugs from one end of the A/V cable to the AUDIO 1 L and R and VIDEO 1 jacks on the back of the DIRECTV Receiver. Connect the other end of the A/V cable to...
Page 71 Television Television ® ® DIRECTV DIRECTV Receiver Receiver Choose Your Setup GOOD QUALITY CONNECTION – RF Coaxial The back panels of your equipment may not look exactly like those illustrated. 65 65 Appendix A...
Page 72: Guided Setup & Activation
In order to protect your TV screen from burn-in (a side-effect caused when a stationary image is displayed for too long), the DIRECTV Receiver interface automatically goes into screen saver mode, and displays a black screen with a moving logo when no key is pressed for 5 minutes or more while a stationary image is displayed on the TV. To dismiss the screen saver and return to what you were doing, press any key on the remote.
Page 73: Activate Your Directv Service
Activate Your DIRECTV Service Once all the setup processes are complete, all that’s left to do is activate your DIRECTV service. Before you make the call, be sure to: Tune to Channel 100 and be sure you’re picking up a satellite signal (DIRECTV channel).
Page 74: Programming Your Remote Control
VOL and MUTE keys to. Point the remote away from your DIRECTV Receiver and press and hold MUTE and SELECT until the light near the slide switch blinks twice (about 5 seconds). Enter 9-9-3. The light will blink twice, indicating the VOL and MUTE are now locked to the chosen component, no matter what position the slide switch is in.
Page 75: Factory Defaults
To reset all the functions of the remote control to the factory defaults, follow these steps: 1) Point the remote away from your DIRECTV Receiver and components. Press and hold MUTE and SELECT until the light above the slide switch on the remote flashes twice (about 5 seconds).
Page 76 Notes...
Page 77 Notes...
Page 78 MAJOR CREDIT CARD. DEPOSIT OR PREPAYMENT MAY BE REQUIRED. Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is sold separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware. Activate your DIRECTV programming today at 1-800-DIRECTV (1-800-347-3288).
Page 79 Icon Reference Arrow Icons Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows on the remote oﬀ er special functionality. Objects are scrollable above or below the visible window.

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DirecTV D12 User Manual

Chapter 1 - Getting Started

Chapter 2 - What's on

Chapter 3 - the Quick Menu

Chapter 4 - Other Information

Appendix A - Installation

Quick Links

Troubleshooting

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Summary of Contents for DirecTV D12

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