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USER GUIDE

DIRECTV
HD RECEIVERS
®

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  • Page 1: User Guide

    USER GUIDE DIRECTV HD RECEIVERS ®...
  • Page 2 However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take...
  • Page 3: Welcome To The Directv Family

    . We’ll take you step by step through everything ™ from pushing the POWER button to searching for and finding your favorite programs. This user guide applies to the DIRECTV ® Receiver. Because this user guide was designed to accommodate several models, your receiver and its user interface may vary slightly from what is shown here.
  • Page 4: Table Of Contents

    T A BL E O F C ON T ENT S Welcome to the DIRECTV Family! ........... 3 GSN Game Lounge ..............29 Caller ID ..................29 Safety & Care ................6 Music & Photos ...............30 Product Information ............... 8 Special Features ..............32 GameSearch™...
  • Page 5 Icon Reference ..............114 Frequently Asked Questions ..........59 CHAPTER 6: WARRANTY AND OTHER INFO Limited 90-Day Warranty ............. 70 DIRECTV PROTECTION PLAN ..........73 FCC Customer Information ..........74 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ................77 APPENDICES Appendix 1: Setup and Activation .........
  • Page 6: Safety & Care

    SAFETY & CARE Your DIRECTV Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the ® following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.
  • Page 7 WARNING: To reduce the risk of fire or electric shock, unit. Blocking the airflow to the unit could impair performance or damage your receiver and other components. • Do not stack electronic components or other objects on top of the DIRECTV ®...
  • Page 8: Product Information

    PRODUCT INFORMATION Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receiver. Model No.
  • Page 9: Chapter 1: Using Your Remote Control

    CHAPTER 1: USING YOUR REMOTE CONTROL Your Remote Control ............10 Turning Your Equipment On and Off ........10 Navigation and Destination Buttons ........11 Shortcut Buttons ..............11...
  • Page 10: Your Remote Control

    POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV ® Receiver. If the mode switch is in a position that has not been...
  • Page 11: Navigation And Destination Buttons

    The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive™ services channel. The LIST button takes you to the To Do List. Press EXIT to get out of any menu screen and return to live TV.
  • Page 12 12 12 12...
  • Page 13: Chapter 2 - Channels & Program Info

    Channel Banner & TV Options ..........20 Messages ................20 Info ..................20 Last 4 ..................21 Favorite Channels ..............21 Closed Captioning ..............21 Audio/Video Options ...............22 Parental Controls ..............22 The DIRECTV Menu ............... 23 Search ..................23 Recordings ................24 Extras ..................24 Settings & Help ..............24 13 13...
  • Page 14: Program Guide

    To see what’s showing, press the GUIDE button to display the onscreen program guide. The guide holds 7 days of programming for HD receivers. You can navigate in the guide as follows: use the ARROW buttons to move one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll a whole page up or down;...
  • Page 15: Hd And Sd Channels

    See Chapter 4, “Settings & Help:Favorite Channels” for details. 3D CHANNELS Just like the 3D experience in movie theatres, DIRECTV 3D makes you feel like you could reach out and touch whatever you’re NOTE: There is no separate 3D fee, but DIRECTV 3D watching.
  • Page 16: Directv Cinema

    As long as your receiver is connected to a land-based phone line or the Internet, you can use your remote to order. Otherwise, order at directv.com. If you order a movie in advance, you may cancel it for any reason before the program starts airing.
  • Page 17: Interactive Channels

    PROGRAM GUIDE INTERACTIVE CHANNELS Interactive channels are unique. In addition to video and audio, they also contain a software application that lets you interact with what you see onscreen. When accessing these channels, you will have to wait a few seconds for the software to download. Press the ACTIVE button on your remote to get the latest weather, horoscopes, lottery results and more.
  • Page 18: Mini Guide

    PROGRAM GUIDE MINI GUIDE If you are watching a show and want a quick look at what’s on next, press the BLUE button to display a one-line mini program guide. You can use it for the current channel or you can type in a new channel number to see what’s on there.
  • Page 19: Guide Options

    Change Favorites List: By default, your program guide displays all channels offered by DIRECTV, some of which may not be in your programming package. “Change favorites list” allows you to toggle the channels displayed in your guide among the following: “All Channels,”...
  • Page 20: Channel Banner & Tv Options

    Captioning, Audio/Video options, and Parental Controls. Use the ARROW keys to highlight an option, then press SELECT. MESSAGES Select “Messages” to see your messages. DIRECTV sends messages to you for important news items or special promotions. When you have new messages, an “envelope” icon appears in the channel banner.
  • Page 21: Last 4

    “Remove...” option to add or remove the current channel from that list. CLOSED CAPTIONING Select the “CC” option, then select either “DIRECTV Subtitles” or “Closed Captioning” for the option you want. Both options display the same text so only one may be “ON” at a time. The display format is the only difference so check out both to determine your preference.
  • Page 22: Audio/Video Options

    CHANNEL BANNER & TV OPTIONS AUDIO/VIDEO OPTIONS Select “Audio/Video” to change the resolution and format of your display and to change audio to an alternate language, when available. Select “Change Resolution & Format” to change the display settings; each press of SELECT toggles to the next available option.
  • Page 23: The Directv Menu

    THE DIRECTV MENU The DIRECTV Menu lets you access Search, Extras, and Settings & Help. Press MENU on your remote to see your available options. SEARCH To search for programs, press MENU on your remote, select “Search” and then select either: Titles, People, Channels, Keywords or Recent Searches.
  • Page 24: Recordings

    THE DIRECTV MENU RECORDINGS The “Recordings” option only displays if you subscribe to DIRECTV’s Whole-Home DVR service and your HD Receiver is connected to your home network. Learn more in Chapter 3, “Extras & Special Features:DIRECTV Whole-Home DVR Service.” EXTRAS Use the “Extras”...
  • Page 25: Chapter 3: Extras & Special Features

    CHAPTER 3: EXTRAS & SPECIAL FEATURES Extras ................... 26 Messages ................26 Manage Autotunes ..............26 DIRECTV Active Channel ............28 GSN Game Lounge ..............29 Caller ID .................29 Music & Photos ..............30 Special Features ..............32 GameSearch .................32 ™ Quicktune ................32 ScoreGuide ................33 ™...
  • Page 26: Extras

    MESSAGES Press MENU, select “Extras” and then “Messages” to see your messages from DIRECTV. DIRECTV sends you messages about important news items or special promotions. We also notify you of software changes and new features that we download to your receiver.
  • Page 27 EXTRAS Once you’ve set up autotunes, you can view the status and history of those autotunes. Press MENU, select “Extras,” and then “Manage Autotunes” to access the following options: To Do List “To Do List” contains all of the autotunes your receiver is set to make in the future.
  • Page 28: Directv Active Channel

    GSN Game Lounge, and a quick list of the most popular shows on DIRECTV at any given time. For local weather on demand, press ACTIVE and select the ”Weather”...
  • Page 29: Gsn Game Lounge

    EXTRAS GSN GAME LOUNGE Press MENU, select “Extras”, then “Game Lounge”. The GSN Game Lounge service contains memory and skill games that you can play onscreen using only your remote. There are free as well as subscription-only games to play. If you become a top scoring player, you will see your name on the leader board.
  • Page 30: Music & Photos

    “Music & Photos” is an optional item in the “Extras” menu, only shown when your HD Receiver is connected to your home network. Compatible models include DIRECTV HD Receiver (models H21 or later), DIRECTV HD DVR (models HR34 and HR20 or later) or DIRECTV Plus DVR (model R22). Other ®...
  • Page 31 EXTRAS Select “Photos” to go to the Photos submenu. Select “Browse” to see several photos at once. The DVR controls on your remote allow you to stop, play or skip through your music and photos. Press the GREEN button on your remote to toggle among music, photos and video control modes.
  • Page 32: Special Features

    Sports blackouts, a long time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting- edge technology, whenever you tune to a channel with a blacked-out game, GameSearch™...
  • Page 33: Scoreguide

    HD Receiver” for instructions. Press the Right Arrow button on your remote control to launch TV Apps. Select the DIRECTV App Store icon at the top of the TV Apps Dock and choose the apps you want. You can also go to the online DIRECTV App Store on your computer, at directv.
  • Page 34: Directv ® Whole-Home Dvr Service

    NOTE: To access DIRECTV Whole-Home DVR service ® functionality, you need a DIRECTV Plus HD DVR receiver (models HR34, HR24, HR20-HR23 with DECA), an additional Whole-Home-capable receiver (models H25, H24, HR24, HR34, H21 with DECA, H23 with DECA, R22 with DECA,HR20-HR23...
  • Page 35 DIRECTV WHOLE-HOME DVR SERVICE ® 2. Activate DIRECTV Whole-Home DVR Service: ® Once DIRECTV Whole-Home DVR service is activated on your ® account, press the LIST button on your remote. The message on the right will display, confirming the service has been enabled.
  • Page 36 To view the Whole-Home status for all your connected HD DVRs, press MENU, select “Settings & Help,” then “Settings,” “Whole- Home” and then “Status.” This screen indicates if DIRECTV ® Whole-Home DVR service is authorized, as well as the Playlist...
  • Page 37: Record Programs

    NOTE: Pressing the REC button twice to record a series or pressing it three times to cancel the request - as you can on an DIRECTV HD DVR - does not work on Non-DVR receivers. You can also schedule a recording from a program’s Info screen.
  • Page 38 DIRECTV WHOLE-HOME DVR SERVICE ® Recordings can be deleted from any connected receiver that has been set up to allow deletion. However, to check the status of scheduled recordings on the To Do List or to change the priority of a series you’ve scheduled to record, go to the HD DVR, press MENU and select “Recordings,”...
  • Page 39: Chapter 4 - Settings & Help

    CHAPTER 4 - SETTINGS & HELP Settings ................. 40 Info & Test ................40 Display ..................40 Audio ..................42 HDTV ..................42 Network Setup ...............44 Remote Control ..............45 Satellite ..................46 Whole-Home ................46 Reset ..................46 Parental Controls ..............48 Lock Now ................48 Unlock Now ................49 Ratings Limits ................49 Adult Channels ...............51 Channel Blocks ..............51...
  • Page 40: Settings

    SETTINGS Press MENU, then select “Settings & Help”, then “Settings” for access to DIRECTV Settings screens. INFO & TEST Select “Info & Test” to display the System Info & Test screen. Select “Run System Test” to initiate a test of the tuners, access card, receiver ID and phone line.
  • Page 41 Banner Time: Set the channel banner time to determine how quickly the banner disappears after moving to a new channel. Captioning On HD receivers, select “Captioning” to turn closed captioning on or off, and to select the font style, size and color for the display of captions.
  • Page 42: Audio

    SETTINGS AUDIO Select “Audio” to make a persistent change to your audio settings. Audio options include: Language: Select your preferred audio language, i.e. English, Spanish, Chinese, etc… Sound Effects: Select the volume of sound effects Dolby Digital: Select whether you want Dolby Digital audio ®...
  • Page 43 SETTINGS Video Set your preference for the following screen options: Native, Screen Format and Bar Color. Native: You can turn Native mode ON or OFF. When Native Mode is ON, your TV auto-changes to match the resolution of the program coming into the receiver. For example, if Native mode is ON and a program is being broadcast in 480p, your HD Receiver tells the TV to show it in that same format.
  • Page 44: Network Setup

    SETTINGS Bar Color: Select the Bar Color option to set the color of the bars displayed when you view programming in Letterbox or Pillar box modes. TV Ratio Set the aspect ratio that matches your TV. Options are Standard 4:3 or Widescreen 16:9. TV Resolutions Select the resolutions your TV can support so your receiver can pass the proper signal.
  • Page 45: Remote Control

    Certain remote control models feature RF (radio frequency) capability. Refer to the model number printed on the top left corner of your DIRECTV Remote Control. Look for the letter(s) “R” or “RB” at the end of the model number which indicates that the remote supports radio frequency.
  • Page 46: Satellite

    ® in Chapter 3. Use the “External Devices” option to allow mobile devices to access content on your DIRECTV receiver, including the ability to see the info for the currently tuned program, and tune to a channel. The “Status” option shows whether your account is authorized for Whole-Home DVR service, and how many receivers are found on your network.
  • Page 47 SETTINGS receiver. This option does not affect your settings and scheduled autotunes. “Reset Defaults” erases all of your personal preference items, such as parental controls, favorites, language and scheduled autotunes, and restores the receiver configuration to how it was set at the factory. “Reset Everything”...
  • Page 48: Parental Controls

    PARENTAL CONTROLS To review or update your Parental Controls settings, press MENU, select “Settings & Help”, then “Parental Controls”. You can also access Parental Controls by pressing INFO, then selecting “Parental”, then “Parental Controls”. Parental Controls enable parents to place certain restrictions on just who’s watching what, and requires a passcode to view restricted programming.
  • Page 49: Unlock Now

    PARENTAL CONTROLS UNLOCK NOW When parental controls are locked, a message appears if you try to tune to a restricted program explaining why the program is blocked. To temporarily unlock a particular program select “Unlock Now” and enter your passcode. Making multiple entries aimed at guessing the passcode is discouraged by a time delay;...
  • Page 50 PARENTAL CONTROLS Movies Select the button next to the ratings limit you wish to impose. Brief descriptions of the ratings appear for your guidance. TV Programs Highlight and select the TV ratings limit you desire. In addition to allowing or blocking shows by TV rating (i.e. TV-MA), you can also set ratings limits for particular types of content such as, Fantasy Violence (FV), Dialogue (D), Language (L), Sexual Content (S) and Violence (V).
  • Page 51: Adult Channels

    PARENTAL CONTROLS ADULT CHANNELS Select “Adult Channels” then press SELECT again to completely hide adult channels in the program guide, Manage Autotunes screens, and when channel surfing. Pressing SELECT on “Show Adult” toggles between Show Adult and Hide Adult. CHANNEL BLOCKS Prevent children from viewing pre-selected channels.
  • Page 52: Spending Limits

    PARENTAL CONTROLS SPENDING LIMITS Limit the amount that can be spent on a single purchase or Pay Per View event. Select “Spending Limits”. Then enter your preferred spending dollar limit using the numbers on your remote. VIEWING HOURS Specify days and times when TV watching is allowed in your household.
  • Page 53: Favorite Channels

    TV. You can create up to two custom lists on this receiver. You can also choose “Channels I Get” to see only the channels that are in your DIRECTV programming package. Press MENU on your remote, select “Settings & Help,” then “Favorite Channels.”...
  • Page 54: Help

    To exit the Customer Information channel, press CHAN UP/ DOWN, press GUIDE, or enter a channel number to tune to. You can also find answers to all your questions on DIRECTV’s Answer Center at support.directv.com.
  • Page 55 CHAPTER 5 - TROUBLESHOOTING & FAQS Troubleshooting Tips ..............56 Reset Your Receiver ..............56 Reauthorize Your Receiver ............. 56 Onscreen Messages ............... 57 System Software Updates ............57 Run the System Test ............... 58 Frequently Asked Questions ...........59 55 55...
  • Page 56: Troubleshooting Tips

    If your receiver displayed the message “722 - Service Expired,” try reauthorizing your receiver. On a computer, go to directv. com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process. Reset Button Running the System Test (later in this section) can also help you diagnose and solve many common problems.
  • Page 57: Onscreen Messages

    Most onscreen messages supply a code in parentheses. That code is used by DIRECTV Customer Service to help troubleshoot your call. The message at the right shows an example of trying to view a channel that you have not purchased or that is not in your programming package.
  • Page 58: Run The System Test

    TROUBLESHOOTING TIPS RUN THE SYSTEM TEST The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. First make sure that: All connections — jacks, cables, etc. — are in place correctly. See Appendix 2, “Connections to TV and Equipment” for more information.
  • Page 59: Frequently Asked Questions

    If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV Receiver and wait for program guide information to be acquired. ® Why does my DIRECTV Receiver turn on or change channels unexpectedly? ® Your receiver changes to a different channel without a remote control command.
  • Page 60 ® If you don’t see your DIRECTV picture, verify the input your TV is set to by turning the TV on and off. Most TVs display the input in the upper right- or left-hand corner. If the input is set to something other than your DIRECTV receiver, toggle through the inputs with the “input”...
  • Page 61 Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your receiver’s front panel to change the resolution to one your TV supports.
  • Page 62 Press the power button on the front panel. If the receiver turns on, issue is with remote. Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or press POWER button on the front panel of the receiver.
  • Page 63 There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite. There may be a problem with the cables running from your satellite dish to your DIRECTV Receiver.
  • Page 64 DIRECTV Installer at 1-800-531-5000 to relocate your dish. If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a professional installer to realign your dish or call us at 1-800-531-5000.
  • Page 65 ® Rewind the program for about 5 seconds, then fast forward to live programming. Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system’s manual for assistance. If the issue continues, reset your DIRECTV Receiver.
  • Page 66 If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio cables are secure and connected correctly. If the issue continues, reset your DIRECTV Receiver. Press the RESET button. Depending on your model of receiver, this will be ®...
  • Page 67 Check that nothing is between the remote control and the remote sensor. Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode). Slide the MODE switch on the remote to the DIRECTV position so the remote will control the DIRECTV Receiver.
  • Page 68 FREQUENTLY ASKED QUESTIONS Possible Causes: You have connected your receiver to your TV using both a High Definition output (HDMI) and Standard Definition (SD) outputs (S-Video, Component (Red/Yellow/White), or Coaxial) on the same receiver. You are using SD outputs (S-Video, Component (Red/Yellow/White), or Coaxial) and have the receiver set to HD resolutions such as, 720p, 1080i or 1080p.
  • Page 69: Chapter 6: Warranty And Other Info

    Make Sure You Keep ..............71 Before Requesting Repair Service ........... 71 To Get Warranty Service ............72 Before Requesting Repair Service ........... 72 DIRECTV PROTECTION PLAN ...........73 FCC Customer Information ............74 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ................77...
  • Page 70: Limited 90-Day Warranty

    DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.
  • Page 71: What Is Excluded

    DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modifications, “hacks”...
  • Page 72: To Get Warranty Service

    TO GET WARRANTY SERVICE... Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number.
  • Page 73: Directv Protection Plan

    The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf of DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.
  • Page 74: Fcc Customer Information

    • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV Receiver. ® • Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected. ® 74 74...
  • Page 75 The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3). If this DIRECTV Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary ®...
  • Page 76 If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 77: Terms And Conditions For Use Of Software ("Terms")

    The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV. Use of such Software is also subject to the terms of any applicable agreement between you and each such provider.
  • Page 78 The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you.
  • Page 79 Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.
  • Page 80 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors commit to using it.
  • Page 81 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License.
  • Page 82 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
  • Page 83 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) compelled to copy the source along with the object code. 4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License.
  • Page 84 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
  • Page 85 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • Page 86 TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) You should also get your employer (if you work as a programmer) or your school, if any, to sign a “copyright disclaimer” for the program, if necessary. Here is a sample; alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision’...
  • Page 87: Appendices

    Connections for Auxiliary Equipment ........90 Appendix 3: Receivers Front and Back Panels ......95 Appendix 4: How to Network Your HD Receiver .......99 Professionally Installed DIRECTV CINEMA Connection Kit . 100 Self-Installed DIRECTV CINEMA Connection KIT - Wireless 101 Wired ..................101 Wireless ..................
  • Page 88: Appendix 1: Setup And Activation

    If your receiver was not professionally installed, or you have had to reset your receiver for any reason, you will need to follow the guided setup screens before starting DIRECTV service. Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far-left position. Press PWR. The DIRECTV Receiver will turn on.
  • Page 89: Appendix 2: Connections To Tv And Equipment

    Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase Pay Per View movies and special events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive features available on our interactive channels.
  • Page 90: Connections For Auxiliary Equipment

    CONNECTIONS FOR AUXILIARY EQUIPMENT If you upgrade your TV, get a new DIRECTV Receiver, or add new equipment such as a surround sound system, DVD player or burner, or VCR, you have various options for connecting your equipment. All of the video and audio outputs on your receiver offer good quality.
  • Page 91: Audio Connections

    The following images show examples of how your receiver may be connected, using the supported video and audio connections for the TV, the surround sound, and the DVD player/burner or VCR. Several models of DIRECTV Receivers are shown, giving you a variety of connection options to your TV and other equipment.
  • Page 92 APPENDIX 2: CONNECTIONS TO TV AND EQUIPMENT Example: TV with Component Video Connectors Here is an example using a TV that has component video connectors as the best video input with RCA audio connectors as the best audio input and a surround sound system that has a digital audio coax connector as the best audio input.
  • Page 93 RCA audio connectors. Receiver with A/V Out Connector Some HD receivers have a special A/V Out connector that supports either component or RCA (composite) video. Receiver model H25 comes with the A/V Out cable that supports component video and RCA audio.
  • Page 94 APPENDIX 2: CONNECTIONS TO TV AND EQUIPMENT Example: Using the A/V Out RCA Video (Composite) Cable Here is an example using a TV that has an HDMI connector as the best audio/video input. This example also shows using a DVD burner using the optional A/V Out cable with RCA video and audio connectors, and a VCR using RCA video and audio connectors.
  • Page 95: Appendix 3: Receivers Front And Back Panels

    APPENDIX 3: RECEIVERS FRONT AND BACK PANELS HIGH-DEFINITION RECEIVER Front Panel Examples Your equipment may not look exactly like the model illustrated.
  • Page 96 RESET button on the side panel, with no door, and the receiver ID on a sticker underneath the unit. Older models may have these additional buttons on the front panel: ACTIVE - Displays the DIRECTV Active Channel - local weather and more. INFO - Displays the channel banner or program information.
  • Page 97 APPENDIX 3: RECEIVERS FRONT AND BACK PANELS HIGH-DEFINITION RECEIVER Back Panel Examples Your equipment may not look exactly like the model illustrated.
  • Page 98 APPENDIX 3: RECEIVERS FRONT AND BACK PANELS SATELLITE IN (SWM-1) – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is made to this satellite in port. COMPONENT VIDEO OUT – Some receivers have a block of three separate connectors - green, red, blue. Use this block to connect up HD component video cables and use the white and red RCA connectors below it for analog audio out.
  • Page 99: Appendix 4: How To Network Your Hd Receiver

    Professionally Installed DIRECTV CINEMA Connection Kit: Schedule a professional installation appointment at directv.com/getconnected. Wireless Self-Installed DIRECTV Cinema Connection Kit: If you already connect to the Internet via WiFi, you can order this wireless kit at directv.com and connect yourself. If you do not have Whole-Home DVR service: Wired: The fastest, most reliable connection.
  • Page 100: Professionally Installed Directv Cinema Connection Kit

    DIRECTV receivers, only a professionally installed DIRECTV CINEMA Connection Kit or the DIRECTV CINEMA Connection Kit - Wireless can be used to connect to the Internet. Never connect an Ethernet cable to an HR24 or H24 receiver with Whole-Home DVR service;...
  • Page 101: Self-Installed Directv Cinema Connection Kit - Wireless

    APPENDIX 4: HOW TO NETWORK YOUR HD RECEIVER SELF-INSTALLED DIRECTV CINEMA CONNECTION KIT - WIRELESS You can also order the DIRECTV CINEMA Connection Kit - Wireless from directv.com, or by calling 1-800-531-5000. Please follow the installation instructions in the kit’s user guide.
  • Page 102 Internet (See figure A). Done Select to complete the setup process (See figure B). If your DIRECTV HD Receiver does not immediately recognize the network connection, you will get the option to choose the Wired connection method. Choose (See Figure C). Follow the Figure C onscreen instructions.
  • Page 103: Wireless

    Connect the other end of the Ethernet cable to the Ethernet Ethernet cable plugs port on the back of your DIRECTV HD Receiver. If using the DIRECTV Cinema into Receiver Connection Kit – Wireless, follow connection instructions found in the user’s manual that came with the device (or go to directv.com/getconnected) to...
  • Page 104 Highlight your wireless network and press SELECT to display a blue dot next to your network. Then select Continue. Follow the onscreen instructions to complete the set-up process of the wireless adapter. NOTE: If you are having difficulty connecting to the Internet or need more information, visit www.directv.com/getconnected.
  • Page 105 Internet (See figure A). Done Select to complete the setup process (See figure B). If your DIRECTV HD Receiver does not immediately recognize the network connection, you will get the option to choose the Wireless connection method. Choose (See Figure C). Follow the Figure C onscreen instructions.
  • Page 106: Appendix 5: About High-Definition

    There are two keys that can be used to make changes: the FORMAT key on the remote control and the RES (Resolution) key on the front panel of the DIRECTV HD Receiver. To change your Screen Format, TV Ratio, or TV Resolution settings, press MENU, select “Settings &...
  • Page 107: Supported Resolutions

    Resolution (RES) Key on Receiver Front Panel This key is used to through cycle all available resolutions on your DIRECTV HD DVR. It does not through cycle format settings. If video and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this key, you can check all available resolutions to see if that solves the problem.
  • Page 108: Wide-Screen Vs. Standard Formats

    APPENDIX 5: ABOUT HIGH-DEFINITION WIDE-SCREEN VS. STANDARD FORMATS 4:3 TVs Showing 16:9 program For a standard 4:3 TV showing a wide screen program, the program is too wide to fit on the screen. To alleviate this, choose: Letterbox: With this format, the 16:9 image is shrunk until the entire width of the program fits on your TV. Since the aspect ratio of the program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of the screen To change the bar color, press MENU, select “Settings &...
  • Page 109 APPENDIX 5: ABOUT HIGH-DEFINITION 16:9 TVs Showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include: Pillar Box: Here the 4:3 image is shrunk until the entire height of the program fits on your TV. Since the aspect ratio is maintained, the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges.
  • Page 110: Index

    Guide - 23-24 banners - 41 DIRECTV Menu - 23-24 channel types - 14-15, 17 DIRECTV Mode - 10, 58, 62, 67, 88 Back Panel - 97-98 customizing - 19 DIRECTV PROTECTION PLAN - 73 Batteries - 7, 10, 58, 61, 62, 67...
  • Page 111 INDEX HDTV - 15 , 42-44, 68, Appendix 5 Model Number - 8, 45, 74, 96 Power - 3, 6, 7, 10, 56, 61, 62, 74, 76, 90, Help - 24, 54 Movie Ratings - 50 96, 98, back cover History - 27 Mute - 65, 66, back cover Power Surge - 7, 62, 73...
  • Page 112 Router - 99-105 Wireless - 103-105 Temporarily Unlock - 49 Satellite Data Acquisition - 59 The DIRECTV Menu - 23-24 Satellite Signal Strength - 46, 63 To Do List - 27, back cover Self-Installed DIRECTV Connection Kit- Troubleshooting - 56-58...
  • Page 113 DIRECTV, DIRECTV and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE and DIRECTV CINEMA are trademarks of DIRECTV, Inc. All other trademarks and service marks are the property of their respective owners. This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of Rovi Corporation.
  • Page 114: Icon Reference

    ICON REFERENCE Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT arrow on the remote offers special functionality. Arrow Icons Objects are scrollable above or below the visible window UP and DOWN arrows on the receiver front panel offer special functionality.
  • Page 115 Indicates a rating level or channel that is blocked via Parental Controls. “All Day Ticket” indicates that the program is rented for 24 hours starting when you first view the program. Indicates program shown in letterbox format. Denotes an error condition has occurred. Appears when at least one rating or channel is allowed.

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