Warranty - Chamberlain CS100EVO Installation And Operating Instructions Manual

C C H H A A M M B B E E R R L L A A I I N N L L I I M M I I T T E E D D W W A A R R R R A A N N T T Y Y
C C h h a a m m b b e e r r l l a a i i n n ® P P o o w w e e r r L L i i f f t t ® Plus C C S S 1 1 0 0 0 0 E E V V O O
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(Chamberlain), the manufacturer of Chamberlain automatic garage door
openers is committed to manufacturing and supplying high quality
goods. As part of this commitment, we seek to provide reliable service
and support for our goods and are pleased to provide you, the original
purchaser, with this Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are
in addition to any rights and remedies that you may have under
Australian or New Zealand consumer protection laws. Our goods come
with guarantees that cannot be excluded under the Australian
Consumer Law, or New Zealand Consumer Guarantess Act 1993. You
are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to
a major failure.
C C h h a a m m b b e e r r l l a a i i n n ' ' s s w w a a r r r r a a n n t t y y
W W h h a a t t i i s s c c o o v v e e r r e e d d
Chamberlain warrants to the original purchaser of the:
Chamberlain PowerLift Plus CS100EVO Sectional Door Opener (Unit)
that it is free from defects in materials and workmanship for a period of
60 months or 10,000 cycles (each opening & closing of the garage door
equals 1 cycle) whichever comes first, from the date of purchase when
installed in a residential premise with a residential specified garage door
that is designed for the sole purpose of a single-family dwelling.
Remote controlled transmitters and accessories included with this Unit
have a 12 month warranty from date of purchase. These transmitters
and accessories are not covered for damage caused by neglect.
W W h h a a t t i i s s n n o o t t c c o o v v e e r r e e d d
Batteries and globes are not covered under this warranty period.
W W a a r r r r a a n n t t y y c c o o n n d d i i t t i i o o n n s s
It is a condition of this warranty that for the operating life of the Unit the
garage door is operable by hand and opens and closes with no more
than a maximum of 20kgs of lifting weight. It is also a condition of the
Chamberlain Limited Warranty that the Unit is serviced by a
professional garage door technician during the period 24 to 36 months
after the purchase date. This garage door service fee will be at the
consumer's expense. For assistance with finding your local garage door
technician call Chamberlain on 1800 665 438.
NB: The Australian Garage Door Association directs attention to
consumers to maintain your garage door in good running order it is
important your door is serviced by a professional garage door technician
every 12 months or earlier as conditions may require.
It is also a condition of the Chamberlain Limited Warranty to register
your warranty by completing the online form at
w w w w w w . . c c h h a a m m b b e e r r l l a a i i n n d d i i y y . . c c o o m m . . a a u u or w w w w w w . . c c h h a a m m b b e e r r l l a a i i n n d d i i y y . . c c o o . . n n z z .
M M a a k k i i n n g g a a c c l l a a i i m m
During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, call our Customer Service
Centre toll free line (AU: 1800 665 438, NZ: 0800 653 667) and a
Chamberlain technician will provide assistance in fault finding.
If issues can't be resolved over the phone, you can:
• remove and return Unit, and send the Unit freight paid to our Service
Centre or:
• return the Unit to the point of purchase for further warranty
assistance.
Once the problem has been diagnosed, subject to your rights under the
applicable Australian and New Zealand consumer protection laws with
respect to major failures, Chamberlain will provide you with, at their
discretion:
• a replacement Unit
or
• repairs to the opener, Chamberlain will furnish replacement parts free
of charge if non electrical.-
Repairs and replacement parts provided under this Chamberlain Limited
Warranty is provided free of charge and is warranted for the remaining
portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in
addition to your other rights and remedies as a consumer.
E E x x c c l l u u s s i i o o n n s s - - w w h h a a t t v v o o i i d d s s t t h h e e w w a a r r r r a a n n t t y y
If our service centre determines that a warranty claim has been made in
respect of a failure or defect arising under or out of any exclusion detailed
below such that the claim is not covered under this Chamberlain Limited
Warranty, we may, subject to your other rights and remedies as a
consumer, charge you a fee to repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in,
the Unit due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with which
the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has been
installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment
or hinges;
5 problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes, fire,
flood, rain, water, lightning or storms;
6 water or moisture ingress that causes corrosion or electrical malfunction;
7 corrosion caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by
events or accidents outside Chamberlain's reasonable control and not
arising under normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian and New Zealand consumer protection
laws.
A A c c c c e e s s s s o o r r i i e e s s W W a a r r r r a a n n t t y y : :
Accessories supplied with the Unit are warranted for 12 months from the date
of installation.
L L i i a a b b i i l l i i t t y y – – A A u u s s t t r r a a l l i i a a o o n n l l y y
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or
replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that Chamberlain can
lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
L L i i a a b b i i l l i i t t y y – – N N e e w w Z Z e e a a l l a a n n d d o o n n l l y y
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees
Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the
Unit or its supply are excluded to the extent that Chamberlain can
lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
N N o o t t e e : : W W e e r r e e q q u u e e s s t t t t h h a a t t y y o o u u r r e e t t a a i i n n y y o o u u r r s s a a l l e e s s d d o o c c k k e e t t o o r r i i n n v v o o i i c c e e a a s s p p r r o o o o f f - -
o o f f - - p p u u r r c c h h a a s s e e a a n n d d a a t t t t a a c c h h i i t t t t o o t t h h i i s s m m a a n n u u a a l l t t o o e e n n a a b b l l e e y y o o u u t t o o e e s s t t a a b b l l i i s s h h t t h h e e
d d a a t t e e o o f f p p u u r r c c h h a a s s e e i i n n t t h h e e u u n n l l i i k k e e l l y y e e v v e e n n t t o o f f a a w w a a r r r r a a n n t t y y s s e e r r v v i i c c e e b b e e i i n n g g
r r e e q q u u i i r r e e d d . . C C h h a a m m b b e e r r l l a a i i n n r r e e s s e e r r v v e e s s t t h h e e r r i i g g h h t t t t o o c c h h a a n n g g e e t t h h e e d d e e s s i i g g n n a a n n d d
s s p p e e c c i i f f i i c c a a t t i i o o n n s s o o f f t t h h e e U U n n i i t t w w i i t t h h o o u u t t p p r r i i o o r r n n o o t t i i f f i i c c a a t t i i o o n n . . S S o o m m e e f f e e a a t t u u r r e e s s o o r r
a a c c c c e e s s s s o o r r i i e e s s o o f f t t h h e e U U n n i i t t m m a a y y n n o o t t b b e e a a v v a a i i l l a a b b l l e e i i n n c c e e r r t t a a i i n n m m a a r r k k e e t t s s o o r r a a r r e e a a s s . .
P P l l e e a a s s e e c c h h e e c c k k w w i i t t h h y y o o u u r r d d i i s s t t r r i i b b u u t t o o r r . .
C C h h a a m m b b e e r r l l a a i i n n s s e e r r v v i i c c e e c c e e n n t t r r e e c c o o n n t t a a c c t t d d e e t t a a i i l l s s
A A u u s s t t r r a a l l i i a a
Phone toll free 1800 665 438
Fax toll free 1800 888 121
75 Epping Road, North Ryde NSW
Website: www.chamberlaindiy.com.au
22
E E m m a a i i l l : : customerservice@chamberlainanz.com
N N e e w w Z Z e e a a l l a a n n d d - -
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website: www.chamberlaindiy.co.nz