THOMSON TWG850 User Manual
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THOMSON TWG850 User Manual

Residential voice gateway
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TWG850/DWG855
⎢ BROADBAND
digital
RESIDENTIAL VOICE GATEWAY

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Summary of Contents for THOMSON TWG850

  • Page 1 TWG850/DWG855 ⎢ BROADBAND digital RESIDENTIAL VOICE GATEWAY...

  • Page 2: Important Information

    Euro-PacketCable, Euro-DOCSIS, and DOCSIS compliant (TWG850) This product was designed according to Euro-PacketCable Specification, Euro-DOCSIS Specifications and Data over Cable Service Interface Specifications.
  • Page 3 Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No.

  • Page 4: Table Of Contents

    Residential Voice Gateway Features ................... 1 What’s on the CD-ROM ..................... 1 Computer Requirements....................3 Wall Mounting ........................4 Residential Voice Gateway TWG850 Overview................6 Front Panel........................6 Rear Panel ......................... 7 Residential Voice Gateway DWG855 Overview ................8 Front Panel........................8 Rear Panel ........................
  • Page 5 Ethernet Connection to One Computer ................25 Connecting More Than Two Computers to the Residential Voice Gateway ......27 Telephone or Fax Connection ..................29 Activating the Residential Voice Gateway ................31 Chapter 2: Web Configuration Accessing the Internet ......................33 Outline of Web Manager ....................

  • Page 7: Chapter 1: Connections And Setup

    Chapter 1: Connections and Setup Introduction Residential Voice Gateway Features Support Multiple Provisioning Mode Standard RJ-45 connector for 10/100BaseT Ethernet with auto-negotiation and MDIS functions USB Connector for USB interface Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony Support simultaneous voice and data communications Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM A-law, PCM-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, BV16 and BV32...
  • Page 8 Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded already USB drivers — required if connecting by USB Links to Thomson and RCA web sites DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

  • Page 9: Computer Requirements

    Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your Residential Voice Gateway, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** Pentium preferred PowerPC or higher...

  • Page 10: Wall Mounting

    Chapter 1: Connections and Setup Software A TCP/IP network protocol for each machine • Microsoft Internet Explorer 4.0 or later or Netscape Navigator 4.0 or • later. (5.0 and 4.7 or later, respectively, are strongly recommended.) *Windows is a trademark of Microsoft Corporation. **Macintosh and the Mac OS are trademarks of Apple Computer, Inc.
  • Page 11 Chapter 1: Connections and Setup Remove any connections to the unit and locate it over the screw heads. When in line, gently push the unit on to the wall and move it downwards to secure. Illustrations contained in this document are for representation only.

  • Page 12: Residential Voice Gateway Twg850 Overview

    Chapter 1: Connections and Setup Residential Voice Gateway TWG850 Overview Front Panel The following illustration shows the front panel of the TWG850 machine: The LEDs on the front panel are described in the table below (from left to right): Cable...

  • Page 13: Rear Panel

    Chapter 1: Connections and Setup Cable Cable Tel 2 Tel 1 WirelessMessage Internet Description Activity Link Link FLASH MTA DHCP FLASH MTA SNMP/TFTP initialization FLASH FLASH RSIP <CM Normal Operation> Both Lines On-Hook FLASH Tel1 Off-hook, Tel2 On-hook Operation FLASH Tel1 On-hook, Tel2 Off-hook FLASH FLASH Both Lines Off-Hook...

  • Page 14: Residential Voice Gateway Dwg855 Overview

    Chapter 1: Connections and Setup Residential Voice Gateway DWG855 Overview Front Panel The following illustration shows the front panel of the DWG855 machine: The LEDs on the front panel are described in the table below (from left to right): Internet Ethernet Power Tel 1 Tel 2 Battery Wireless USB Description...
  • Page 15 Chapter 1: Connections and Setup Internet Ethernet Power Tel1 Tel2 Battery Wireless USB Description Online No Wireless Link Wireless Link TX/RX Wireless Traffic Operation FLASH Wireless is not installed or disable Both Lines On-Hook Tel1 Off-hook, Tel2 FLASH AC Good On-hook Battery Good Tel1 On-hook, Tel2...

  • Page 16: Rear Panel

    Chapter 1: Connections and Setup Rear Panel TEL1 & TEL2 Telephony RJ-11 connector ETHERNET 1-4: Ethernet 10/100BaseT RJ-45 connector USB: USB Connector REBOOT EMTA: Reboot this Residential Voice Gateway CABLE: F-Connector Rating 100-240V: Power connector Installing the Battery This section provides you information of installing batteries into the modem. Follow the steps below: 1.
  • Page 17 Chapter 1: Connections and Setup 3. Insert the battery into the rear battery drive with the direction that the following picture shows. 4. Put back the cover of the rear panel. 5. Now, the cable modem is on with the power of the battery. It is not necessary for you to use power adapter again.

  • Page 18: Relationship Among The Devices

    Chapter 1: Connections and Setup Relationship among the Devices This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant voice/data services. What the Modem Does The Residential Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.

  • Page 19: Contact Your Local Cable Company

    Chapter 1: Connections and Setup The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web (WWW).
  • Page 20 Chapter 1: Connections and Setup Please verify the following with the cable company The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access. Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.) You have a cable outlet near your PC and it is ready for Cable Modem service.

  • Page 21: Connecting The Residential Voice Gateway To A Single Computer

    Chapter 1: Connections and Setup Connecting the Residential Voice Gateway to a Single Computer This section of the manual explains how to connect your Residential Voice Gateway to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection.

  • Page 22: Important Connection Information

    For Ethernet connections, go to page 25. For telephone and fax connections, go to page 29. USB Connection to One Computer Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit. Fig. 2-1: USB Connection on TWG850...
  • Page 23 Chapter 1: Connections and Setup Fig. 2-2: USB Connection on DWG855 If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the Residential Voice Gateway CD included with your modem contains the drivers and other information you need to install your Residential Voice Gateway.

  • Page 24: Usb Connection

    Chapter 1: Connections and Setup USB Connection If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the Residential Voice Gateway to the USB port on your computer. Instructions must be followed in the order they appear.
  • Page 25 Chapter 1: Connections and Setup 6. When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. Note: If Windows 2000 does not recognize the presence of the Residential Voice Gateway, your BIOS settings may not permit USB and/or Plug-and-Play devices.
  • Page 26 8. Choose ONLY the “CD-ROM drives” option and click “Next”. 9. The search should find the driver for the “Thomson USB CDC Devices”. To confirm that this is the case, click “Next” to continue and proceed to step 11. Otherwise, see step 10.
  • Page 27 Chapter 1: Connections and Setup 11. Windows should now prompt you to install the “Thomson USB CDC Devices”. Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e.,...

  • Page 28: Using Windows Me For Usb Connection

    “Add New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. The automatic search should find and install the driver for the “RCA or Thomson Digital Cable Modem”. Click on “Finish” to complete the process.

  • Page 29: Using Windows Xp For Usb Connection

    Chapter 1: Connections and Setup Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system: Windows XP will display the “Welcome to the Found New Hardware Wizard,” and ask whether you would like the Windows to connect to Windows Update to search for software, Choose “No, not this time”...
  • Page 30 D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson Digital Cable Modem” should exist. If “RCA or Thomson Digital Cable Modem” does not exist, the Residential Voice Gateway was NOT installed correctly.

  • Page 31: Ethernet Connection To One Computer

    Fig.3-1: Ethernet Connection on TWG850 Illustrations contained in this document are for representation only.
  • Page 32 Chapter 1: Connections and Setup Fig.3-2: Ethernet Connection on DWG855...

  • Page 33: Connecting More Than Two Computers To The Residential Voice Gateway

    *An uplink port has a small switch on it to change the polarity of the connection. It can accept either a crossover or a straight cable, depending on the setting. Fig.4-1: Hub Connection for TWG850 Note: You may need to check with your service provider in order to connect multiple computers.
  • Page 34 Chapter 1: Connections and Setup If you need to connect more than two computers to DWG 855, simply connect the computers to the Ethernet ports on the rear panel. Fig.4-2: Multiple-PC Connection for DWG855 Note: You may need to check with your service provider in order to connect multiple computers.

  • Page 35: Telephone Or Fax Connection

    LINE jacks on the Residential Voice Gateway. (Other phones can be added to each line by using standard phone line splitters. Fig. 5-1: Phone/Fax Connection on TWG850 Illustrations contained in this document are for representation only.
  • Page 36 Chapter 1: Connections and Setup Fig. 5-2: Phone/Fax Connection on DWG855...

  • Page 37: Activating The Residential Voice Gateway

    Chapter 1: Connections and Setup Activating the Residential Voice Gateway After you install the Residential Voice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem.
  • Page 38 Chapter 1: Connections and Setup...

  • Page 39: Chapter 2: Web Configuration

    Chapter 2: Web Configuration To make sure that you can access the Internet successfully, please check the following first. Make sure the connection (through Ethernet or USB) between the Residential Voice Gateway and your computer is OK. Make sure the TCP/IP protocol is set properly. Subscribe to a Cable Company.

  • Page 40: Outline Of Web Manager

    Chapter 2: Web Configuration Outline of Web Manager The main screen will be shown as below. Main Menu: It includes Status and Wireless. Title: It indicates the title of this management interface. e.g., Software in this example. Main Window: It is the current workspace of the web management, containing configuration or status information.

  • Page 41: Status

    Chapter 2: Web Configuration Status Software This page shows the software and hardware information and the status of the Residential Voice Gateway. Connection This page shows current connection status containing startup procedures, downstream status, upstream status, CM online information, and so on. Illustrations contained in this document are for representation only.

  • Page 42: Security

    Chapter 2: Web Configuration Security This page is used to change the password that enables you to access the gateway web pages cablelabs admin next time. The default User ID is , and the password is . The password can be a maximum of 8 characters and is case sensitive.

  • Page 43: Wireless

    Chapter 2: Web Configuration Wireless Basic To set the basic configuration for the wireless features, click Basic from the Wireless menu. Wireless Mac Address: Displays the Wireless Mac Address information. Network Name (SSID): The SSID is the identification of this device; the system will detect the SSID and display it in this field for your reference.
  • Page 44 Chapter 2: Web Configuration SecureEasySetup: It radically simplifies Wi-Fi® wireless LAN configuration, allowing even first-time Wi-Fi users to setup and secure their wireless networks with the push of a button. Create SES Network: Press this button to create the SES network environment. A dialog window will show up while creating the SES network.

  • Page 45: Security

    Chapter 2: Web Configuration Security This page allows you to configure the Network Authentication. Here provides several different modes of wireless security. You will have to enter proper information according to the mode you select. WPA (Wi-Fi Protected Access)/WPA2: It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management.
  • Page 46 Chapter 2: Web Configuration WEP Encryption If you select WEP (64-bit or 128-bit), you can adjust the following settings- Shared Key Authentication: Decide whether to set the shared key Optional or Required by selecting from the drop-down menu. Network Key 1 to 4: The system allows you to enter four sets of the WEP key.
  • Page 47 Chapter 2: Web Configuration WPA/WPA2 For the WPA/WPA2 network Authentication, the settings that you can adjust including WPA/WPA2 Encryption, RADIUS Server, RADIUS Port, RADIUS Key, Group Key Rotation Interval, and WPA/WPA2 Re-auth Interval. WPA/WPA2 Encryption: There are three types that you can choose, TKIP*, AES**, TKIP+AES.

  • Page 48: Access Control

    Chapter 2: Web Configuration Access Control This page allows you to make access control to the AP or connected clients by offering the MAC Addresses of the clients. MAC Restrict Mode: Click Disabled to welcome all of the clients on the network; select Allow to permit only the clients on the list to access the cable modem;...

  • Page 49: Advanced

    Chapter 2: Web Configuration Advanced This page allows you to configure the data rates and Wi-Fi thresholds. Network Mode: There are three modes for you to choose, please check the specification of your wireless card and choose a proper setting. Protection: Select Auto to turn on the 54g protection;...

  • Page 50: Bridging

    Chapter 2: Web Configuration Fragmentation Threshold: Set the number of the fragmenting frames to make the data to be delivered without errors induced by the interference. Frames longer than the value you set here are fragmented before the initial transmission into fragments no longer than the value of the threshold. RTS Threshold: Set the value for sending a request to the destination.

  • Page 51: Chapter 3: Additional Information

    Chapter 3: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access.
  • Page 52 Chapter 3: Additional Information to move, the Residential Voice Gateway will work with all upgraded cable systems that are Euro-PacketCable/PacketCable-compliant. Q. What is SecureEasySetup and what does it mean? A. The software radically simplifies Wi-Fi® wireless LAN configuration, allowing even first-time Wi-Fi users to setup and secure their wireless networks with the push of a button.

  • Page 53: General Troubleshooting

    Chapter 3: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Residential Voice Gateway. Your Ethernet card or USB port may not be working. Check each product’s documentation for more information.
  • Page 54 Chapter 3: Additional Information If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company.

  • Page 55: Fcc Declaration Of Conformity And Industry Canada Information

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: RCA Model: TWG850/DWG855 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc.

  • Page 56: Service Information

    Chapter 3: Additional Information Service Information If you purchased or leased your Residential Voice Gateway directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.

  • Page 57: Glossary

    Chapter 3: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) –...
  • Page 58 Chapter 3: Additional Information and a conventional telephone service provider’s equipment. These wiring connections are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property. Euro-PacketCable/ PacketCable –...
  • Page 59 Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2005 Thomson Inc. Trademark(s) Registered Marca(s) Registrada(s) Printed in USA TOCOM 1691104A...
  • Page 60 Chapter 3: Additional Information...

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