Black Box BBR64-MADI User Manual page 37

Problem
No display on LCD screen
BBR not responding to
controls
BBR boots ok but does not
log / find disk
BBR will not enter RECORD
BBR will not enter PLAY
BBR sounds ok but no
movement on meters
Some channels not audible
Sound through BBR
distorted
BBR sounds ok during
record but is distorted in
playback
Cannot locate previous
night's recording
Power removed before BBR
has finished writing to disk
BLACKBOX BBR64MADI & BBR DANTE RECORDER - User Manual v2.2
Things to try
Check power supply as above
Reboot (turn power off, wait 10 seconds and turn
power back on again)
Check if disk activity light is operating continuously
for more than a few seconds. This may indicate a
disk problem. Try power cycling BBR and Disk drive.
Check disk for errors as soon as possible on a PC or
Mac
Check that the USB connector is plugged in
correctly to both the BBR and the disk drive
Check disk drive power supply as above.
Try a different USB2 lead
Try powering up the BBR without a drive attached
and then plugging the drive in afterwards
Check that the disk drive is formatted with a FAT32
filing system and the BBR is not displaying WRONG
DISK FORMAT
Is the disk full? Check the time remaining display
Check if the BBR is set to PLAYBACK LOCKOUT?
Do you have a song selected?
Maybe there is nothing recorded as yet on this disk
or no recordings in the current folder?
Check that channels are record enabled.
Check that levels from console are reasonably high
(> -40bDu)
Check the cables feeding audio into the BBR
Are some channels not record enabled?
Try different cables
Try clocking from a different source
Try another recording from a previous concert and
see if this is also distorted
Are you using a different disk drive from last night?
Are you looking in the right folder?
Can you check the drive in a normal laptop to locate
the previous night's folder?
It is often possible to recover files even when the
BBR has been powered down whilst still writing to
its disk. (See Disk Recovery page 34)
Page | 37