Frequently Asked Questions - Harman XXV Owner's Manual

B. Frequently Asked Questions
ISSUES
1. Metallic noise.
2. White ash buildup on glass.
3. Glass has buildup of black soot
4. Glass has turned dirty.
5. Fire has tall flames with black tails and is lazy.
6. Smokey start-up or puffs of smoke from the airwash. 6. Either the burnpot is dirty or there is too much fuel at
7. Large flame at start-up.
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1. Noise is caused by metal expanding and contracting as it
2. This is normal. Clean the glass using any non-abrasive
3. Excessive build-up of ash. See solution #4. The lower
4. Excessive build up of ash. The lower burn settings will
5. The feed rate needs to be reduced or the burnpot needs
7. This is normal. Flame will settle down once the fire is
Harman® • XXV Owner's Manual_R30 • 2004 -___ • 11/14
SOLUTIONS
heats up and cools down, similar to the sound produced
by a furnace or heating duct. This noise does not affect
the operation or longevity of your appliance.
glass cleaner.
burn settings will produce more ash, the higher burn
settings produce less. The more it burns on low the more
frequent cleaning of the glass is required.
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of
the glass is required.
cleaning. Heat exchanger or exhaust blower needs
cleaning.
start-up and not enough air.
established.
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