Frequently Asked Questions - Harman Absolute 43 Owner's Manual

I. Frequently Asked Questions
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.harmanstoves.
com to find a dealer.
Metallic noise.
White ash buildup on glass.
Glass has buildup of black soot
Glass has turned dirty.
Fire has tall flames with black tails and is lazy.
Smoky start-up or puffs of smoke from the airwash.
Large flame at start-up.
Missed Ignition
9
ISSUES
Harman® • Absolute43 Owner's Manual_R2 • 2015 -___ • 03/15
SOLUTIONS
Noise is caused by metal expanding and contracting as it
heats up and cools down, similar to the sound produced
by a furnace or heating duct. This noise does not affect the
operation or longevity of your appliance.
This is normal. Clean the glass using any non-abrasive glass
cleaner.
Excessive build-up of ash. The lower burn settings will
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of the
glass is required.
Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of the
glass is required.
The feed rate needs to be reduced or the burnpot needs
cleaning. Heat exchanger or exhaust blower needs cleaning.
Burnpot may be dirty, Clean the burnpot.
This is normal. Flame will settle down once the fire is
established.
Ensure pellets in burnpot
Ensure holes in burnpot are clear of obstructions above the
igniter. See Burnpot Maintenance.
Check to see if the ignitor is getting hot, if not replace
ignitor. *See addendum for manual ignition instructions for
emergency heating needs.
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