Check Before A/S Request; Does The Remote Control Turn On?; Are The External Projectors Working?; Is The Product Malfunctioning? - CeraGem CGM MB-1101 User Manual

3. Check before A/S request

Does the remote control turn on?

Q: Is the power switch (located at the side of the product) turned on?
A: Turn on the power switch.
Q: Is the power cord connected properly?
A: Connect the power cord again.
Q: Is the remote control connected properly?
A: Connect the remote control again.

Are the external projectors working?

Q: Are the external projectors connected properly?
A: Connect the external projectors again.

Is the product malfunctioning?

Q: Can you move the internal projectors using the Up/Down key?
A: Internal projectors can be moved using the Up/Down key only in semi-automatic
mode and manual mode.
Q: Can some of the remote control keys be operated?
A: Check the condition of the supporting mat.
Some of the remote control keys cannot be operated if the supporting mat is not
completely opened.
Q: Can the sound key of the remote control be operated?
A: The sound key of the remote control cannot be operated if the SD card is not
installed properly.
Q: Can you hear the music?
A: Please check the condition of the SD card.
A: Please turn the power off and then on again.
Are error messages displayed on the remote control?
Q: Does the remote control screen display tH, SE, HE, PH, Hod, HEE, HLE, CE, Vod, or VEE?
A: After checking the error messages, contact the Customer Support Center.
Never dismantle the product arbitrarily.
36