Marquis E-series Owner's Manual page 95

marquis' oW ne r ' s p r o t e c t i o n p l a n
term of the Marquis Corp. limited Warranty
The term of your warranty begins on the date the product is sold to you and
continues for the term described in this warranty for each component.
What you Should Do if you Experience a Problem
Unless otherwise designated in writing by Marquis Corp., Marquis Corp.
or its agent are the only parties authorized to perform warranty service on
Marquis Corp. spas. Upon experiencing a problem, please contact your
authorized Marquis dealer.
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You will be asked to provide the following information when requesting
warranty service: your name, address and contact information; serial
number; a description of your spa and a description of the problem. You
may be required to provide proof of purchase of your spa prior to receiving
warranty service.
What Marquis Corp. Will Do in the Event of a Problem
Marquis Corp. agrees to repair any plumbing or surface defects and to
repair or furnish a replacement for any factory-installed component covered
under this warranty which, upon test and examination by Marquis Corp.,
proves to have manufacturing defects. All materials for examination must be
returned to Marquis Corp. freight prepaid.
Marquis Corp. will provide parts and labor (according to predetermined
schedule) at no charge to repair or replace components that fail due to
manufacturing defects. Responding authorized Marquis dealer may charge
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additional service and travel fees.
In the event that Marquis Corp. or its agent determines that your problem
can be addressed by providing a replacement part to you for installation in
your spa, a replacement part will be provided to you at no charge when you
return the defective part. All replacement parts assume the original warranty
status of the spa into which they are installed, including time remaining on
warranty, and have no separate or independent warranty of any kind.
To facilitate repairs, Marquis Corp. or its agent may require access to spa
equipment. It is your responsibility to provide unencumbered access.
What the Marquis Corp. limited Warranty Does Not Cover
No warranty will apply to any spa that has been (i) modified, altered or
adapted without Marquis Corp.'s written consent; (ii) maltreated or used
in a manner other than in accordance with the spa Owner's Manual; (iii)
repaired by any third party not authorized by Marquis Corp.; (iv) improperly
installed by any party; (v) used with equipment not covered by this warranty,
to the extent that problems are attributable to such use; (vi) relocated to the
extent that problems are attributable to the relocation; and (vii) located on
any support surface other than specified in the spa printed instructions.
Refer to instructions in the owner's manual for proper use, maintenance and
installation of your spa.
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