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Information; Policy - GE Interlogix KTC-115CC User Manual

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KTC Compact Cameras
W
ARRANTY AND
GE Interlogix, Kalatel division, warrants its equipment for three years
from the date of purchase. This warranty covers defects in materials and
workmanship only; equipment failures that are due to improper
installation, modification, abuse, or acts of nature are not covered by this
warranty. The repair department will evaluate all equipment returned for
repair to determine warranty coverage. The Tech Support Manager will
resolve any questions that may arise during evaluation to make a final
determination.
Note: The three-year warranty does not apply to the following products:
®
MobileView
and the monitor CRT, which carry a 12-month warranty from the date of
purchase.
For all warranty repairs, GE Interlogix, Kalatel division, will cover all
costs, including parts, labor, and shipping. Repaired equipment will be
returned via the same method of shipment in which it was received. If a
customer requests a faster return shipment, the difference will be
charged.
For all non-warranty repairs, the customer will be billed for parts, labor,
and shipping. Labor will be billed in half-hour increments.
Note: Customers requesting an estimate prior to repair will be notified by phone. If they
cannot be reached, they will be notified by fax. If we are unable to reach the contact person
for repair authorization after one phone attempt and two fax attempts, the equipment will be
returned without being repaired. We will hold equipment no longer than two weeks.
A
R
DVANCE
EPLACEMENT
When an advance replacement is required, we will send the customer
replacement equipment from our stock and receive the returned product
in exchange. The received equipment will be evaluated and the repair
department will determine whether it is a warranty replacement. If it is
non-warranty, see our repair policy above for details. The following
guidelines will be used for all advance replacements:
Fewer than 45 days from purchase, GE Interlogix, Kalatel division,
will replace the product with new equipment.
From 45 days to 1 year from purchase, GE Interlogix, Kalatel
division, will replace the product with refurbished equipment.
From 1 year to 3 years from purchase, the product must be sent in
for repair. Advance replacements will be sent for a fee of $100.
If you have questions about this policy, please contact Kalatel's RMA
department at 800-469-1676.
1040206A / December 2002
R
I
ETURN
NFORMATION
P
OLICY
Making Additional Adjustments
13

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