Procedures And Processes - GE Concord 4 Quick User Manual

PROCEDURES AND PROCESSES

WHO WILL CALL ME WHEN I HAVE AN ALARM?
During an alarm, you are busy resetting your system and probably don't want to be interrupted,
especially from an unknown caller. Some clients have missed the alarm monitoring verification call
because the caller id of an incoming call is not familiar.
864-569-0305
The alarm monitoring dispatcher's phone number on your caller id should be .
A good idea would be to program that number into your phone and assign it to Alarm Monitoring Center
or AMC so it displays on your phone.
PROCESSES
Cancel an alarm; place your account on test,
or have a question about alarm signals for the monitoring operator?
DO NOT CALL OUR OFFICE
CALL 1-800-535-2478
Need to change information on your account? (Phone numbers, Contacts, Password)?
CHANGES NEED TO BE IN WRITING
EMAIL: updates@ashevillesecurity.com
FAX: 828-251-1439
CALL: 828-252-6411
Have general questions?
EMAIL: service@ashevillesecurity.com
CALL: 828-252-6411
A PASSWORD IS NEEDED TO: CANCEL ALARMS, MAKE ACCOUNT CHANGES, PLACE ACCOUNTS ON
TEST, AND GET MONITORING INFORMATION.
Please have your account number, password, and address available when you call.
Your Account Number: _______________________________