Educate The Customer - KVH Industries TracVision HD7 Installation Manual

15

Educate the Customer

Before you leave the vessel, test the system to
ensure the antenna works properly. Then give
the Customer Welcome Kit to the customer and
explain how to use the system. Ensure the
customer understands the following:
• Keep the radome installed on the antenna at
all times.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include bridges and boat masts.
• Heavy rain or snow might temporarily
interrupt reception.
• Clean the radome regularly. Dirt buildup can
affect reception.
• The vessel must be located within the
satellites' coverage area to receive satellite TV
signals. To view satellite coverage
information, visit www.kvh.com/footprint.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register
Product Registration Form for details.
• You need to activate any connected
receivers/DVRs for the desired satellite TV
service before you can watch television. KVH
can help activate a DIRECTV or DISH
Network receiver/DVR; just call KVH's
Activation Department at 1-866-551-8004 for
DIRECTV or 1-866-399-8509 for DISH
Network.
• Refer to the supplied TracVision HD7 User's
Guide for operation instructions and
troubleshooting information.
• You can use the KVH TracVision iPhone/
iPod touch app to communicate with the
TracVision system, as long as it is connected
to the vessel's onboard network. You can
download the app for free at the Apple
iTunes store.
Figure 38 Example of Blockage
Figure 39 KVH TracVision iPhone/iPod touch App
or refer to the
T V
rac ision
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