Ford 2013 C-Max Full Hybrid Owner's Manual page 422

422
(Traffic, Directions and Information) Issues
Issue
I received a text
that the Vehicle
Health Report is
not activated.
I am unable to
retrieve the
report on the
website, or I
receive a system
error.
I am unable to
submit a report.
2013 C-Max Full Hybrid (34h)
Owners Guide gf, 1st Printing
USA (fus)
SYNC
Vehicle Health Report/Services
Possible
Cause(s)
• Your account • This is a free feature, but you
may not be must first register online to use
activated on the it.
• Make sure that your VIN is
website, OR
• You may have
correctly listed in your account.
the wrong VIN
(vehicle
identification
number) listed.
The preferred When you register your account,
dealer you must list a preferred dealer.
information did If one is already listed, try
not load correctly. selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
• This could be • Update your mobile number
due to your in your account on the website.
• Make sure you have full signal
phone's
compatibility, OR strength and that your
• Bad signal
Bluetooth volume level has been
strength, OR turned up.
• Your phone • Try deleting your phone and
may not be performing a clean pairing.
activated on the
website.
Possible Solution(s)