Printer Problems; Scanner Problems - Dell PP04X User Manual

Printer Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 143) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
If you need technical assistance for your printer, contact the printer's manufacturer.
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N S U R E T H A T T H E P R I N T E R I S T U R N E D O N
C
H EC K TH E PR I N TER C ABL E C O N N EC TI O N S
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
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E S T T H E E LE C T R I C A L O U T L E T
as a lamp.
V
E R IF Y T H A T TH E PR I N TER I S R EC O G N I ZED B Y
1 Click Start→Control Panel→Printers and Other Hardware→View installed printers or fax printers.
2 If the printer is listed, right-click the printer icon.
3 Click Properties→Ports. For a parallel printer, ensure that the Print to the following port(s): setting is
LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
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EI N S TAL L T H E PR I N T ER D R I VER

Scanner Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner's manufacturer.
C
H EC K TH E SC AN N E R D O C U M EN T AT I O N
information.
U — Ensure that your scanner is unlocked if it has a locking tab or button.
N L O C K TH E SC AN N ER
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E S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I N
C
H EC K TH E C ABL E C O N N EC TI O N S
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
V
E R IF Y T H A T TH E SC AN N ER I S R EC O G N I ZED B Y
Click Start→Control Panel→Printers and Other Hardware→Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
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EI N S TAL L T H E SC A N N ER D R I VE R
—
— Ensure that the electrical outlet is working by testing it with another device, such
W
I N D O W S
— See the printer documentation for instructions
— See the scanner documentation for setup and troubleshooting
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M
I C R O S O F T
— See the scanner documentation for instructions.
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.
W —
I N D O W S
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Troubleshooting