Dell Precision M4300 User Manual
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Dell Precision M4300 User Manual

Dell precision m4300: users guide
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See also: Service Manual , Quick Reference Manual
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Dell Precision™ M4300
User's Guide
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell Precision M4300

  • Page 1 Dell Precision™ M4300 User’s Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Vista Start button are trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency.

  • Page 3: Table Of Contents

    Running the Files and Settings Transfer Wizard Without the Operating System Media Windows Vista™ Using a Battery Battery Performance Checking the Battery Charge Dell™ QuickSet Battery Meter ® Microsoft Windows Charge Gauge ....... .
  • Page 4 Replacing the Battery Storing a Battery ....... . . Using the Keyboard and Touch Pad Numeric Keypad .
  • Page 5 What You Need to Establish a Mobile Broadband Network Connection Checking Your Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Network Card Managing Your Network Settings Through the Dell QuickSet Location Profiler 57 Dell™ Wi-Fi Catcher™ Network Locator Internet Connection Firewall Using Cards Card Types .
  • Page 6 ....... . . When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Dell Support Utility...
  • Page 7 Drive Problems ........CD and DVD drive problems .
  • Page 8 If only part of the display is readable 11 System Setup Program Overview ........Viewing the System Setup Screens System Setup Screens Commonly Used Settings...
  • Page 9 ........Returning a Hard Drive to Dell Media Bay .
  • Page 10 ....... . . Contacting Dell ....... . .

  • Page 11: Finding Information

    Documentation and drivers are already installed on your computer. You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 96), to run the Dell Diagnostics (see "Dell Diagnostics" on page 69), or to access your documentation. Readme files may be...
  • Page 12 • End User License Agreement • Service Tag and Express Service Code • Microsoft Windows License Label Finding Information Find It Here Dell™ Product Information Guide ® Service Tag and Microsoft Windows These labels are located on your computer. Enter the Express Service...
  • Page 13 This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon in the taskbar. For more information, see "Dell Support Utility" on page 72. Finding Information...
  • Page 14 • How to work with programs and files • How to personalize my desktop • Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet. • How to reinstall my operating system Finding Information...

  • Page 15: About Your Computer

    About Your Computer Front View display latch device status lights touch pad keyboard status lights ambient light sensor — Keeps the display closed. D I S P L A Y L A T C H — For more information about your display, see "Using the Display" on page 45. D I S P L A Y display speakers...
  • Page 16 — Press the power button to turn on the computer or exit a power management mode (see "Power P O W E R B U T T O N Management Modes" on page 31). ® ® NOTICE: To avoid losing data, turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button.
  • Page 17 T R A C K S T I C K page 38). ) — Helps to keep your Dell™ computer secure. When you slide your finger over F I N G E R P R I N T R E A D E R O P T I O N A L the reader, it uses your unique fingerprint to authenticate your user identity.
  • Page 18 K E Y B O A R D S T A T U S L I G H T S The green lights located above the keyboard indicate the following: — Press these buttons to adjust the speaker volume. V O L U M E C O N T R O L B U T T O N S —...

  • Page 19: Left Side View

    CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
  • Page 20 — Turns on/off wireless devices such as WiFi and internal cards with Bluetooth wireless W I R E L E S S S W I T C H technology and scans for WiFi networks. For more information about scanning for wireless networks, see "Dell™ Wi- Fi Catcher™ Network Locator" on page 58.

  • Page 21: Right Side View

    — Supports a floppy drive, optical drives, a second battery, or a second hard drive (see "Using M E D I A B A Y Multimedia" on page 41). Disables wireless devices. Enables wireless devices. Scans for WiFi networks. See "Dell™ Wi-Fi Catcher™ Network Locator" on page 58 for more information. USB connectors About Your Computer...
  • Page 22 US B C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer. About Your Computer...

  • Page 23: Back View

    Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. network connector (RJ-45) modem connector (RJ-11) AC adapter connector...
  • Page 24 ( R J - 1 1) M O D E M C O N N E C T O R Connects the telephone line to the modem connector (if you ordered the optional internal modem). For information on using the modem, see the online modem documentation supplied with your computer (see "Finding Information"...

  • Page 25: Bottom View

    NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. —...
  • Page 26 D E V I C E C O N N E C T O R the Dell documentation that came with your docking device for more information. — The computer uses an internal fan to create airflow through the fan air vents, which prevents the F A N A I R V E N T S computer from overheating.

  • Page 27: Transferring Information To A New Computer

    Transferring Information to a New Computer ® ® The Microsoft Windows operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as: • E-mail messages •...

  • Page 28: Running The Files And Settings Transfer Wizard Without The Operating System Media

    4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer and click Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.

  • Page 29: Windows Vista

    When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #PA1089586 (How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft System?).

  • Page 31: Using A Battery

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 32: Checking The Battery Charge

    Dell™ QuickSet Battery Meter If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery Meter displays status, battery health, charge level, and charge completion time for the battery in your computer.

  • Page 33: Low-Battery Warning

    You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the QuickSet icon in the Microsoft® Windows® taskbar, and click Help.

  • Page 34: Hibernate Mode

    • Click Start→ Shut Down→ Stand by. • Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, use one of the following methods: – Press the power button. –...

  • Page 35: Configuring Power Management Settings

    Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

  • Page 36: Storing A Battery

    1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 2 Ensure that the computer is turned off. 3 Slide the battery-bay latch release on the bottom of the computer until the release clicks. 4 Using the tab on the battery, lift the battery out of the computer.

  • Page 37: Using The Keyboard And Touch Pad

    • To disable the keypad, press <Num Lk> again. Key Combinations System Functions Opens the Task Manager window <Ctrl><Shift><Esc> Battery <Fn><F3> Displays the Dell™ QuickSet Battery Meter light indicates that the keypad is active. Using the Keyboard and Touch Pad...

  • Page 38: Display Functions

    Advanced tab in the Power Options Properties window (see "Configuring Power Management Settings" on page 33). <Fn><F1> Puts the computer into hibernate mode. Dell QuickSet is required (see "Dell™ QuickSet" on page 125). ® ®...

  • Page 39: Touch Pad

    To adjust keyboard operation, such as the character repeat rate, click→ Control Panel→ Printers and Other Hardware→ Keyboard. For information about the Control Panel, see the Windows Help and Support Center (click the Start button or the Windows Vista™ Start button Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display.

  • Page 40: Customizing The Touch Pad And Track Stick

    You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color. You can purchase additional caps by visiting the Dell website at www.dell.com. 1 Pull the cap off the track stick.
  • Page 41 3 Test the track stick to ensure that the cap is seated properly. Using the Keyboard and Touch Pad...
  • Page 42 Using the Keyboard and Touch Pad...

  • Page 43: Using Multimedia

    Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. 1 Press the eject button on the front of the drive.

  • Page 44: Adjusting The Volume

    4 Push the tray back into the drive. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

  • Page 45: Connecting Your Computer To A Tv

    TV adapter cables are available for purchase from Dell. Your computer has an S-video TV-out connector that, together with a standard S-video cable, a composite video adapter cable, or a component video adapter cable (available from Dell), enable you to connect the computer to a TV.
  • Page 46 Microsoft Windows XP 1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click Display and click the Settings tab. 3 Click Advanced. 4 Click the tab for your video card. NOTE: To determine the type of video card installed in your computer, see the Windows Help and Support Center. To access the Help and Support Center, click Start your computer information and diagnose problems.

  • Page 47: Using The Display

    Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the display brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.

  • Page 48: Microsoft Windows Xp

    If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. To set the display resolution and refresh rate for your display, perform the steps in the following section that corresponds to the operating system your computer is using.

  • Page 49: Microsoft ® Windows ® Xp

    ® ® Microsoft Windows 1 Connect the external monitor, TV, or projector to the computer. 2 Click Start→ Settings→ Control Panel. 3 Under Pick a category, click Appearance and Themes. 4 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.

  • Page 50: Microsoft ® Windows ® Xp

    Using an External Monitor as Your Primary Display: Swapping Primary and Secondary Displays To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking), perform the steps in the following section that corresponds to the operating system your computer is using.
  • Page 51 Dell™ QuickSet allows you to enable or disable the ambient light sensor feature. You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature.
  • Page 52 Using the Display...

  • Page 53: Setting Up And Using Networks

    Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. 1 Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is securely attached.

  • Page 54: Wireless Local Area Network (Wlan)

    2 Select an option under Choose a connection option. 3 Click Next, and then follow the instructions in the wizard. Wireless Local Area Network (WLAN) A WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer.

  • Page 55: Setting Up A New Wlan Using A Wireless Router And A Broadband Modem

    NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking → → Start Settings Network Connections. If Wireless Network Connection does not appear, you may not have a wireless network card. The Order Confirmation for Your Computer The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.

  • Page 56: Connecting To A Wlan

    Verify the type of wireless network card installed in your computer and then search for that name on the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 52.

  • Page 57: Monitoring The Status Of Wireless Network Connections Through Dell™ Quickset

    When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status. For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar and select Help (see "Dell™ QuickSet" on page 125).

  • Page 58: What You Need To Establish A Mobile Broadband Network Connection

    CD that accompanied your card if purchased separately from your computer) If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support Center (or on the CD that accompanied your card if you purchased it separately from your computer).

  • Page 59: Enabling/Disabling The Dell Mobile Broadband Network Card

    Center, click Start or → Help and Support. The user's guide is also available on the Dell Support website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer.

  • Page 60: Dell™ Wi-Fi Catcher™ Network Locator

    (system setup program) to control WiFi network connections. Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections.

  • Page 61: Using Cards

    Using Cards Card Types See "Specifications" on page 127 for information on supported card types. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards.

  • Page 62: Expresscard

    2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

  • Page 63: Removing A Card Or Blank

    The computer recognizes most cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the card. If you have an adapter, such as the one shown below, you can use 34-mm ExpressCards in the PC Card slot.
  • Page 64 Using Cards...

  • Page 65: Securing Your Computer

    Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device.

  • Page 66: Installing A Smart Card

    Installing a Smart Card You can install a smart card in the computer while the computer is running. The computer automatically detects the card. To install a smart card: 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot. 1 gold contact pad 2 Slide the smart card into the smart card slot until the card is completely seated in its connector.

  • Page 67: Using A Primary/System Password

    If you forget any of your passwords, contact your system administrator or contact Dell (see "Contacting Dell" on page 139). For your protection, Dell support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

  • Page 68: Using A Hard Drive Password

    If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell (see "Contacting Dell" on page 139). Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access.

  • Page 69: Trusted Platform Module (Tpm)

    To secure your TPM data and encryption keys, follow the backup procedures documented in the Archive and Restore section of the EMBASSY Security Center help file. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data. Enabling the TPM Feature 1 Enable the TPM software: Restart the computer and press <F2>...

  • Page 70: Security Management Software

    Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.

  • Page 71: Troubleshooting

    Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer, run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin.

  • Page 72: Starting The Dell Diagnostics From The Drivers And Utilities Media

    If the Pre-boot System Assessment completes successfully, you will receive the message, "Booting Dell Diagnostic Utility Partition.Press any key to continue". 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media.
  • Page 73 139). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 4 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

  • Page 74: Dell Support Utility

    Allows you to customize the test by changing the test settings. 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

  • Page 75: Double-Clicking The Dell Support Icon

    Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

  • Page 76: Cd And Dvd Drive Problems

    CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD/DVD-RW drive —...

  • Page 77: E-Mail, Modem, And Internet Problems

    NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Click Scan for and attempt recovery of bad sectors→ Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Information Guide...

  • Page 78: Error Messages

    For more information, go to support.dell.com and search for the keyword spyware. Error Messages Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION:...
  • Page 79 (see "Hard Drive" on page 104), and boot the computer from a CD or DVD. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics"...
  • Page 80 E E K E R R O R — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell H U T D O W N F A I L U R E Diagnostics (see "Dell Diagnostics"...

  • Page 81: Ieee 1394 Device Problems

    N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics"...

  • Page 82: External Keyboard Problems

    U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S (see "Dell Diagnostics" on page 69). If the tests indicate a defective external keyboard, contact Dell (see "Contacting Dell"...

  • Page 83: The Computer Does Not Start Up

    The computer does not start up N S U R E T H A T T H E A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown.

  • Page 84: Memory Problems

    Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

  • Page 85: Pc Card Or Expresscard Problems

    P O W E R A D A P T E R I N T O T H E C O M P U T E R onboard network card to save battery life. For more information on the QuickSet utility, see "Dell™ QuickSet" on page 125.

  • Page 86: Ensuring Sufficient Power For Your Computer

    Dell D/Dock. Docking While the Computer Is Running If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.

  • Page 87: Printer Problems

    Printer Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Information Guide NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer. N S U R E T H A T T H E P R I N T E R I S T U R N E D O N H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S •...

  • Page 88: Sound And Speaker Problems

    L I M I N A T E P O S S I B L E I N T E R F E R E N C E interference. E I N S T A L L T H E A U D I O D R I V E R — See "Dell Diagnostics" on page 69. U N T H E E L L...

  • Page 89: Video And Display Problems

    E S T T H E M O U S E C O N T R O L L E R operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics (see "Dell Diagnostics"...

  • Page 90: If The Display Is Difficult To Read

    I D E O D I A G N O S T I C S T E S T S display is not completely blank, run the Video device group in the Dell Diagnostics (see "Dell Diagnostics" on contact Dell (see page 69).

  • Page 91: System Setup Program

    System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens 1 Turn on (or restart) your computer.

  • Page 92: Commonly Used Settings

    You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu.

  • Page 93: Changing Com Ports

    3 Connect the computer to an electrical outlet. 4 Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
  • Page 94 System Setup Program...

  • Page 95: Traveling With Your Computer

    Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. •...

  • Page 96: Traveling By Air

    • Consider changing your power management options to maximize battery operating time (see "Configuring Power Management Settings" on page 33). • If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government.

  • Page 97: Reinstalling Software

    A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

  • Page 98: Reinstalling Drivers And Utilities

    Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version.
  • Page 99 The first time that you run the CD or DVD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue. 3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available).

  • Page 100: Using The Hardware Troubleshooter Tool In Microsoft Windows Xp And Windows Vista Operating Systems

    NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver.

  • Page 101: Using Microsoft Windows System Restore

    Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore For Windows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs.

  • Page 102: Using The Operating System Media

    The Dell Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.
  • Page 103 6 Follow the instructions on the screen to complete the installation. Reinstalling Device Drivers If you need to reinstall or update your system’s device drivers, Microsoft Windows does not require that they are installed in a specific order. However, Dell recommends the following installation order: Notebook System Software (NSS) Chipset...
  • Page 104 Reinstalling Software...

  • Page 105: Adding And Replacing Parts

    You have performed the steps in "Turning Off Your Computer" on page 103 and "Before Working Inside Your Computer" on page 103. • You have read the safety information in your Dell™ Product Information Guide. Recommended Tools The procedures in this document may require the following tools: •...

  • Page 106: Hard Drive

    Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive.
  • Page 107 2 Turn the computer upside-down, and remove the two screws that secure the hard drive carrier to the chassis. screws (2) NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive carrier out of the computer.

  • Page 108: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. foam packaging Media Bay NOTE: If the device security screw is not present, you can remove and install devices while the computer is running and connected to a docking device (docked).

  • Page 109: Removing And Installing Media Bay Devices

    1 device security screw Removing and Installing Media Bay Devices NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. NOTE: If the device security screw is not installed, you can remove and install devices while the computer is running and connected to a docking device (docked).

  • Page 110: Hinge Cover

    5 Push the new device into the bay until it clicks. Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Information Guide NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

  • Page 111: Keyboard

    hinge cover 4 Ease the hinge cover up, moving from right to left, and remove it. 5 To replace the hinge cover, insert the left edge of the cover into the hinge cover slot, and press from left to right until the cover snaps into place. Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the...
  • Page 112 5 Pull up on the pull-tab to disconnect the keyboard cable connector from the keyboard connector on the system board. keyboard keyboard connector NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place.

  • Page 113: Memory

    NOTE: Memory modules purchased from Dell are covered under your computer warranty. The computer has two memory slots, DIMM A and DIMM B. DIMM A is located on top of the computer under the keyboard, and DIMM B is located on the bottom of the computer under the memory module cover.
  • Page 114 memory module NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 6 Ground yourself and install the new memory module: Align the notch in the module edge connector with the tab in the connector slot.
  • Page 115 2 Turn the computer upside-down, loosen the captive screw on the memory module cover, and then remove the cover. captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3 If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.
  • Page 116 memory module NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly.

  • Page 117: Subscriber Identity Module (Sim) Card

    To confirm the amount of memory installed in the computer, click Start or Computer Information. Subscriber Identity Module (SIM) Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Information Guide 1 Follow the procedures in "Before You Begin" on page 103. 2 Remove the battery (see "Replacing the Battery"...

  • Page 118: Wireless Local Area Network (Wlan) Cards

    Wireless Local Area Network (WLAN) Cards 1 Follow the procedures in "Before You Begin" on page 103. 2 Remove the hinge cover (see "Hinge Cover" on page 108). 3 Remove the keyboard (see "Keyboard" on page 109). 4 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer.
  • Page 119 WLAN card Lift the card out of its connector. NOTICE: The card connector is keyed to ensure correct insertion. If you feel resistance, reinstall the card to realign it in the connector. NOTE: Do not insert a WWAN card into the WLAN card connector. NOTE: The WLAN card may have two or three antenna connectors, depending on the type of card you ordered.

  • Page 120: Mobile Broadband Or Wireless Wide Area Network (Wwan) Cards

    Mobile Broadband or Wireless Wide Area Network (WWAN) Cards 1 Follow the procedures in "Before You Begin" on page 103. 2 Remove the hinge cover (see "Hinge Cover" on page 108). 3 Remove the keyboard (see "Keyboard" on page 109). 4 Ground yourself by touching one of the metal connectors on the back of the computer.

  • Page 121: Fcm (Flash Cache Module)

    WWAN card Lift the card out of its connector. NOTICE: The card connector is keyed to ensure correct insertion. If you feel resistance, reinstall the card to realign it in the connector. 6 Install the card. NOTICE: To avoid damaging the WWAN card, never place cables on top of or under the card. Align the card with the connector at a 45-degree angle, and press the card into the connector until it clicks.
  • Page 122 NOTE: If you ordered an FCM card with your computer, the card is already installed 1 Follow the procedures in "Before You Begin" on page 103. 2 Remove the hinge cover (see "Hinge Cover" on page 108). 3 Remove the keyboard (see "Keyboard" on page 109). 4 Ground yourself by touching one of the metal connectors on the back of the computer.

  • Page 123: Internal Card With Bluetooth ® Wireless Technology

    NOTICE: When installing this card, ensure that the two antenna cables are not under the card. The antenna cables are designed to lie across the top of the FCM card and into the protective sleeve. Installing the card on top of these antenna cables may cause damage to your computer.
  • Page 124 metal tab NOTICE: Be careful when removing the card to avoid damaging the card, card cable, or surrounding components. 3 Remove the card from its compartment in the computer. With the front of the computer facing you, slide the card to the right. Rotate the card toward the front of the computer.

  • Page 125: Coin-Cell Battery

    card Coin-Cell Battery CAUTION: Before performing the following procedures, follow the safety instructions in your Information Guide NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
  • Page 126 Adding and Replacing Parts...

  • Page 127: Dell™ Quickset

    Display • System information Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, double-clicking, or right-clicking the QuickSet icon in the Microsoft lower-right corner of your screen. For more information about QuickSet, right-click the QuickSet icon and select Help.
  • Page 128 Dell™ QuickSet...

  • Page 129: Specifications

    Specifications Processor Processor type L1 cache L2 cache External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Graphics bus PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Smart Card Read/write capabilities...
  • Page 130 (continued) Smart Card EMV level WHQL certification Compatibility Insert/eject cycles Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory Ports and Connectors Serial Video Audio IEEE 1394 S-video TV-out Modem Network adapter D-Dock Communications Modem: Type Controller Interface Network adapter...
  • Page 131 (continued) Communications Wireless Video Video type Video controller Video memory LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Display Type (active-matrix TFT) Dimensions: Height Width Diagonal internal WLAN, WWAN, and Bluetooth wireless support (if optional cards are purchased) discrete graphics on system board...
  • Page 132 (continued) Display Operating angle Viewing angles: WXGA horizontal WXGA vertical WSXGA+ horizontal WSXGA+ vertical WUXGA horizontal WUXGA vertical Pixel pitch: WXGA WSXGA+ WUXGA Power consumption (panel with backlight) (typical): WXGA WSXGA+ WUXGA Controls Keyboard Number of keys Key travel Key spacing Layout Touch Pad X/Y position resolution...
  • Page 133 Track Stick X/Y position resolution (graphics table mode) Size Battery Type: 9-cell lithium-ion battery 6-cell lithium-ion battery Dimensions: Depth Height Width Weight: 9-cell lithium-ion battery 6-cell lithium-ion battery Voltage Operating time Life span (approximate) Temperature range: Operating Storage AC Adapter Input voltage Input current (maximum) Input frequency...
  • Page 134 (continued) AC Adapter Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in head-parked position...
  • Page 135 (continued) Environmental Operating Storage –15.2 to 3048 m (–50 to 10,000 ft) –15.2 to 10,668 m (–50 to 35,000 ft) Specifications...
  • Page 136 Specifications...

  • Page 137: Getting Help

    5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 139. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

  • Page 138: Online Services

    Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 139. Getting Help...

  • Page 139: Automated Order-Status Service

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...

  • Page 140: Before You Call

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.

  • Page 141: Contacting Dell

    Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
  • Page 142 International Access Code: 00 E-mail for Desktops and Portables Country Code: 54 E-mail for Servers and EMC Products City Code: 11 Customer Service Technical Support – Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ Technical Support Services Sales Aruba Online Support...
  • Page 143 General Support Fax City Code: 2 Customer Service Corporate Sales Switchboard Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com support.ap.dell.com/contactus toll-free: 1300-655-533 toll-free: 1800-633-559 toll-free: 1800-060-889 toll-free: 1300-662-196 support.euro.dell.com tech_support_central_europe@dell.co 08 20 24 05 30 00...
  • Page 144 Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/bm la-techsupport@dell.com 1-877-890-0751 www.dell.com/bo la-techsupport@dell.com toll-free: 800-10-0238 www.dell.com/br BR_TechSupport@dell.com 0800 970 3355...
  • Page 145 Chile (Santiago) Online Support Country Code: 56 City Code: 2 Sales and Customer Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.ca/ostatus support.ca.dell.com toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 1-877-335-5767...
  • Page 146 City Code: 592 Customer Service E-mail Technical Support Fax Technical Support – Dell™ Dimension™ and Dell Inspiron™ Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™ Technical Support – Servers and Storage Technical Support – Projectors, PDAs, Switches, Routers, etc.
  • Page 147 Technical Support, Customer Service, Sales (calling from Quito) Technical Support, Customer Service, Sales (calling from Guayaquil) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/cr la-techsupport@dell.com 0800-012-0231 support.euro.dell.com czech_dell@dell.com 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 support.euro.dell.com...
  • Page 148 Corporate Technical Support Customer Service Switchboard Sales Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/sv la-techsupport@dell.com 800-6132 support.euro.dell.com fi_support@dell.com 0207 533 555 0207 533 538 0207 533 533 0207 533 530 0207 533 540 0207 533 533 support.euro.dell.com...
  • Page 149 Online Support Technical Support, Customer Service, Sales Guyana Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com tech_support_central_europe@dell.co 069 9792-7200 0180-5-224400 069 9792-7320 069 9792-7320 069 9792-7320 069 9792-7320 069 9792-7000 support.euro.dell.com...
  • Page 150 International Access Code: 001 Country Code: 852 Technical Support – Dimension and Inspiron Technical Support – OptiPlex, Latitude, and Dell Precision Technical Support – Servers and Storage Technical Support – Projectors, PDAs, Switches, Routers, etc. Customer Service Large Corporate Accounts...
  • Page 151 Large Corporate Accounts Sales Large Corporate Accounts Home and Small Business Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.com india_support_desktop@dell.com india_support_notebook@dell.com 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045 india_support_Server@dell.com 080-25068032 or 080-25068034...
  • Page 152 U.K. only) U.K. Sales (dial within U.K. only) Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_direct_support@dell.com 1850 543 543 1850 543 543 1850 200 889 1850 333 200 1850 664 656 1850 200 646 1850 200 646 Dell_IRL_Outlet@dell.com...
  • Page 153 Technical Support, Customer Service, Sales (dial from within Jamaica only) Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90...
  • Page 154 Technical Support outside of Japan – City Code: 44 Dimension and Inspiron Technical Support – Dell Precision, OptiPlex, and Latitude Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell PowerVault Technical Support outside of Japan –...
  • Page 155 Home/Small Business Sales Corporate Sales Customer Service Malaysia (Penang) Online Support International Access Code: 00 Technical Support – Dell Precision, OptiPlex, and Latitude Country Code: 60 Technical Support – Dimension, Inspiron, City Code: 4 and Electronics and Accessories Technical Support – PowerApp, PowerEdge,...
  • Page 156 Technical Support, Customer Service, Sales Nicaragua Online Support Technical Support, Customer Service, Sales Getting Help Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/mx la-techsupport@dell.com 001-866-563-4425 50-81-8800 or 001-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 001-800-888-3355 or 001-866-851-1754 la-techsupport@dell.com...
  • Page 157 Country Code: 351 Customer Service Sales Puerto Rico Online Support Technical Support Customer Service and Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com 671 16882 671 17575 23162298 671 16800 671 16865 www.dell.com/pa la-techsupport@dell.com 011-800-507-1264 www.dell.com/pe la-techsupport@dell.com 0800-50-669 support.euro.dell.com...
  • Page 158 Malaysia only. Country Code: 65 Online Support Technical Support – Dimension, Inspiron, and Electronics and Accessories Technical Support – OptiPlex, Latitude, and Dell Precision Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault Customer Service Transaction Sales Corporate Sales Slovakia (Prague)
  • Page 159 Employee Purchase Program (EPP) Support Technical Support Fax Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com dell_za_support@dell.com 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 support.euro.dell.com...
  • Page 160 Technical Support – Servers and Storage Customer Service Transaction Sales Corporate Sales Thailand Online Support International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service Corporate Sales Transaction Sales Trinidad/Tobago...
  • Page 161 Preferred Accounts (500–5000 employees) Global Accounts Central Government Local Government & Education Health Technical Support Corporate/Preferred Accounts/PCA (1000+ employees) Other Dell Products General Home and Small Business Fax Uruguay Online Support Technical Support, Customer Service, Sales Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/tc...
  • Page 162 Country (City) Service Type International Access Code Country Code City Code U.S.A. (Austin, Texas) Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired International Access Code: 011 Country Code: 1 Technical Support Home and Home Office Portable and Desktop AutoTech Small Business...
  • Page 163 City Code U.S. Virgin Islands Online Support Technical Support, Customer Service, Sales Venezuela Online Support Technical Support, Customer Service, Sales Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/vi la-techsupport@dell.com toll-free: 1-877-702-4360 www.dell.com/ve la-techsupport@dell.com 0800-100-4752 Getting Help...
  • Page 164 Getting Help...

  • Page 165: Cleaning Your Computer

    Appendix Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Information Guide Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries.

  • Page 166: Cds And Dvds

    Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 2 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 3 Wipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint.

  • Page 167: Macrovision Product Notice

    2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 168 Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Appendix...

  • Page 169: Glossary

    Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
  • Page 170 byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water. cache —...
  • Page 171 PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
  • Page 172 you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed. Fahrenheit — A temperature measurement scale where 32°...
  • Page 173 This measurement is typically used for data transfer ratings. media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your Glossary...
  • Page 174 computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory.
  • Page 175 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed. PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.
  • Page 176 Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
  • Page 177 resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard. system setup —...
  • Page 178 video resolution — See resolution. virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments.

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