Double-Clicking The Dell Support Icon; Drive Problems - Dell PP04X User Manual

• Check your computing environment
• View the Dell Support Utility settings
• Access the help file for the Dell Support Utility
• View frequently asked questions
• Learn more about the Dell Support Utility
• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.

Drive Problems

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 73) as you complete these checks.
I C R O S O F T ®
E M
N SU R E T H A T
In Windows XP:
• Click Start→My Computer.
In Windows Vista:
• Click the Windows Vista Start button
If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T —
E S T T H E D R I V E
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C
L E A N T HE D R IV E O R D I S K
E C D
N S U R E T H A T T H E I S S N A P P E D O N T O T H E S P I N D L E
C
H E C K T H E C A B L E C O N N E C T I O N S
C
H E C K F O R H A R D WA R E IN C O M P A T IB I L IT IE S
Windows XP and Windows Vista Operating Systems" on page 102.
R D D
U N T H E E L L I A G N O S T IC S
®
W
I N D O W S R E C O G N I Z E S T H E D R I V E
→Computer.
— See "Cleaning Your Computer" on page 145.
— See "Using the Hardware Troubleshooter Tool in Microsoft
See
—
"Dell Diagnostics" on page 73
—
.
Troubleshooting
™
77