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D-Link DVX-2004 User Manual

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   Summary of Contents for D-Link DVX-2004

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Chapter1 Safety Notice....................3 Chapter2 Brief Introduction ...................4 2.1 Brief introduction of DVX-2004..................4 2.2 Hardware Structure ......................5 2.2.1 Back Panel ......................5 2.2.2 Front Panel ......................5 2.2.3 Hardware: ......................6 2.2.4 Environmental Requirements: ................6 2.2.5 Packing List ......................6 Chapter3 Basic Configuration ..................7 3.1 Preparation Before Operation .....................7...

  • Page 3

    4.3 Music Settings........................34 4.4 DISA ..........................35 4.5 Paging And Intercom ......................36 4.6 Monitor ..........................37 4.7 Phone Book........................38 4.8 Feature Codes........................39 Chapter 5 Status ......................42 5.1 Record List........................42 5.2 Call Logs ...........................42 5.3 Register Status........................43 5.4 System Info ........................43 Chapter 6 System ......................44 6.1 Network And Country.......................44 6.2 TroubleShooting........................44...

  • Page 4: Chapter1 Safety Notice

    Chapter1 Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device.  Please use the external power supply which is included in the package. Other power supplies may cause damage to the device, affect the performance or induce noise.

  • Page 5: Chapter2 Brief Introduction

    Chapter2 Brief Introduction 2.1 Brief introduction of DVX-2004 The all-in-one DVX-2004 IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on), but also provide enhanced features such as visual operator, voice mail to mail, multi-media music on hold, and auto attendant, etc.

  • Page 6: Hardware Structure

    2.2 Hardware Structure Here, we take DVX-2004G as the sample to show the interface and the indicators at the front and back panel. 2.2.1 Back Panel  4 GSM Antennas  2 Network Interface (RJ45)  1 Power Interface (DC 12V 2A) ...

  • Page 7: Hardware

    -10 °C -45 °C  Storage temperature: -30 °C -65 °C  humidity: 10-80% no dew  Power: AC 100~240V 2.2.5 Packing List  DVX-2004 IP PBX 1 Unit  Power Adapter 1 Unit  Quick Start Guide 1 Piece ...

  • Page 8: Chapter3 Basic Configuration

    IP Phone which support SIP/ IAX2 protocol. 3.2 Before Making a Call 3.2.1 Login IP PBX Getting IP Address DVX-2004 IP PBX support 3 Ways to get the IP Address: Static/ DHCP/ PPPoE Default IP and Port of WAN & LAN:  WAN Port IP: http://192.168.1.100:9999 ...

  • Page 9

    Enter Username and password (default username is admin, password is admin), then click “login”. Once the login is successful, the home page will be displayed: Note: 1) You have to add a network segment same with the WAN port if your PC is not at 192.168.1.XXX.

  • Page 10: Basic Configuration

    Check record list, call logs, register status, etc here.  System Configure network, time, etc; manage call logs, back up files, etc 3.2.2 Basic Configuration Configure Extensions D-link IP PBX support SIP/IAX2 and analog extension, configure extension from this page: 【Basic】----【Extensions】---【Create New User】...

  • Page 11

    Item Explanation Search Search extension precisely or fuzzily Show all Show all extensions Name Extension name (English letter is supported only) eg: "Tom" Extension Be connected to the phone eg: "888" Password Password of SIP/IAX2 extension eg: "12u3b6" Outbound CID Overrides the caller id when dialing out with a trunk.

  • Page 12: Time Based Rules

    Note: 1) There are 30 default extensions which number started with "8", you can add or delete extension by your requirement. 2) As our professional suggestion, extensions don't exceed 100. If extensions were over 100, it will cause the system crashed or other problems. 3.2.3 Time Based Rules You can set working time rule and after-working time rule, and deal with your inbound call based on this time rule.

  • Page 13: Custom Voip

    D-link IP PBX support 3 kinds of trunks: Analog/GSM line, Custom VoIP, Peer. How to add each trunk: 1) Analog/ GSM Line Click 【Add a Dial Rule】->【Analog/GSM】 Item Explanation Description Define description for the trunk. Individual lines of the PBX Lines eg: Analog Port #3: The third analog port of the PBX.

  • Page 14: Peer

    Username Username provided by VoIP Provider. Password Password provided by VoIP Provider. 3.3.3 Peer D-LINK IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another DVX-2004 IP PBX.

  • Page 15: Outbound Routes

    Choose a dial plan for this trunk, define it in the submenu named Dial Plan 【Outbound Routes】. Host IP Address of the other DVX-2004 IP PBX Check this option, extension user will be configured after NAT (Network Address Translation). Without...

  • Page 16

    On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking【Add a Dial Rule】 Item Explanation Rule Name Set a name for this dial rule Set PIN which you need input when you dial out by this rule. PIN Set Place this call through Choose a trunk for this rule...

  • Page 17: Inbound Call

    3.4 Inbound Call 3.4.1 Inbound Routes When a call from outside, you want to forward this call to an extension or IVR, this Chapter will introduce you how to deal with the inbound calls. Please configure on this page:【Inbound Routes】 General When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue, conference or IVR.

  • Page 18: Ivr

     DID Number DID number calling into VoIP (This number is configured in the advance option of VoIP trunk)  DID Extension Choose a specified extension, call queue, conference or IVR to be directed to call. 3.4.2 IVR IVR will improve office efficiency based on your requirement. Please configure on this page【IVR】...

  • Page 19: Ivr Prompts

    3.4.3 IVR Prompts Record or play IVR music from extension. Please configure on this page:【IVR Prompts】 Click【Record a new voice】to display the diagram as below:  File name Define a name for the recorded IVR file  Format Choose the format of the voicemail messages in this selection box.

  • Page 20: Black List

     Name Define a name for this ring group  Strategy Select strategy : "Ring all" or "Ring in order"  Ring Group Members Select ring group members in available channels, click to add.  If not answered You can choose forward the call to extension, extension, Voicemail, RingGroup, IVR or Hangup.

  • Page 21: Pickup Call

    Reference Parameters and Explanation of Blacklist: Item Explanation When the extension user (in the system) input *30 to add a blacklist number, this number will be added to the "Black List" When the extension user input *31+ blacklist number, this number will be deleted from the "Black List".

  • Page 22: On The Call

    3.6 On The Call 3.6.1 Call Parking If you picked up a call at your seat, but it's not convenient to talk in public, you need go to the conference room to talk secretly. At this time, you can input 700 to park this call, the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room.

  • Page 23: Conference

    Reference Parameters and Explanation of Transfer: Item Explanation Blind Transfer Default is #, it can be defined in【Feature Codes】 Attended Transfer Default is *2, it can be defined in【Feature Codes】 Default is *, it can be used after you use function key " *2 ". Disconnect Call it can be defined in【Feature Codes】...

  • Page 24

    Item Explanation The number that users call in order to access the Conference Number conference room, the default number is "900". PIN Code Participants enter the conference room by this code. Admin PIN Code Administrator enter the conference room by this code. Conference DialPlan Use the dialplan when you invite the other participant.

  • Page 25: Monitor

    3.6.4 Monitor Monitor the specified extension, also you can monitor in different time. Please click【Monitor】--【New Monitor】to configure: Item Explanation Extension Select an extension which need to be monitored Monitoring Time Always monitor or monitor in different time. Monitor Settings Set inbound record and outbound record. 3.7 Settings before leaving office 3.7.1 Follow Me If you don't want to lose any call, you can use this function.

  • Page 26: Voicemail

    Item Explanation Extension Choose an extension Default is 20 seconds, you can define it by Ring lasting for(s) yourself. Always All incoming calls will be forwarded Busy Forward when extension is busy Status No answer Forward when extension not answer Forward to an Internal Incoming call will be forwarded to internal your...

  • Page 27

    【VoiceMail】must be opened and【VM Password】must be configured before using "VoiceMail"。If no answer, when default ring time is over, the system will play and ask you to leave your message, press # to end recording. If you configured email, your voice message will be sent to your defined email.

  • Page 28: Call Queue

    Listen to the message Note: 1) If you would like using this function, you must write correct email address in "extension settings" 2) You need configure SMTP and Email model in【VoiceMail】, please check the details in the following chapter【VoiceMail】 3.8 Call Queue 3.8.1 Create Agent Check agent in the 【Extension Settings】...

  • Page 29

    LeastRecent -- Ring the Agent which was called least recently. FewestCalls -- Ring the Agent with the fewest completed calls. Random -- Ring a Random Agent. RRmemory --RoundRobin with Memory, and remember where it left off in the last ring pass. All the users who is defined as Agent will be shown here.

  • Page 30: Agent Registration

    Defining this option causes the Queue, when multiple calls are in it at the same time, to push them to Agents Auto Fill simultaneously. Thus, instead of completing one call to an Agent at a time, the Queue will complete as many calls simultaneously to the available Agents.

  • Page 31: Agent Log Off

    3.8.3 Agent Log Off If agent would leave and log off, none of agent will answer calls then. Agent Log Off:...

  • Page 32: Chapter 4 Advanced

    Chapter 4 Advanced 4.1 Options Options Include local extension settings and new extension default settings. Click【Option】to display the diagram as below: Item Explanation Local Extensions Set up the digit of local extensions Operator Extension Set up Operator Extension. Global Ring Time Set(s) Set Ring Time for each extension.

  • Page 33: Voicemail

    chose this option. Messages will be sent by e-mail only. Note:you must configure SMTP server for this functionality. 4.2 VoiceMail Details configuration on VoiceMail: VoiceMail Reference/ Voice Message Options/ Playback Options. If you need send message by mail to your defined mailbox, you must configure SMTP and Email model.

  • Page 34

    Maximum message time Choose the maximum duration of a voicemail message. (min) Message recording will be stopped when it's timeout. Choose the minimum duration of a voicemail message in Minimum message time this selection box. Message time below this threshold will be deleted automatically.

  • Page 35: Music Settings

    Item Explanation This option defines whether or not voicemails are sent Attach recordings to e-mail to the Users' e-mail addresses as attachments. Display the Sender name when you receive a Sender Name voicemail. From Sender's email address Subject Subject of the mail Message The message pattern 4.3 Music Settings...

  • Page 36: Disa

    Please define different music file for different music folders. Music Management: Item Explanation Directory Load music in the music file. Files Display music in the music file, or you can delete it. Input music file name which you want to upload.(GSM Enter The Music File Name format) TFTP Server IP address...

  • Page 37: Paging And Intercom

    Click【DISA】---【New DISA】to display the diagram as below: Item Explanation Name Give this DISA a brief name to help you identify it. The user will be prompted for this number The maximum amount of time it will wait before Response Timeout(s) hanging up if the user has dialed an incomplete or invalid number.

  • Page 38: Monitor

    Item Explanation Paging The number users will dial to page this group. Extension Description Provide a descriptive title for this Page Group. Paging Group Selected device(s) in this page Members Device List Select Device(s) to Page. Paging is typically one way for announcements only. Checking this will make the paging duplex, allowing all phones in the Duplex paging group to be able to talk and be heard by all.

  • Page 39: Phone Book

    Item Explanation Extension Define an extension. Monitoring Time Set monitoring time Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 4.7 Phone Book If incoming call was matched with the number in the phone book, the incoming call will display the name of matched number.

  • Page 40: Feature Codes

    4.8 Feature Codes Click【 Feature Codes】to display the diagram as below, you can define relevant parameter. Item Explanation Extension to Dial for Set Call Parking number. Parking Calls What extensions to park What extensions to park calls on, eg: (701-720) calls on How many seconds a Set the call time by second, if it's time out, system will call the...

  • Page 41

    on a conversation with A, you dial the blind transfer key sequence. The system says "Transfer" then gives you a dial tone, while A is on hold. You dial the transferee number(B's number) and A is put through to B immediately. Your line is off.

  • Page 42

    each call is preceded by a warning tone. Calls are ended by pressing the "*" key. Extension to be dialed for the Agents to Login to the Specific Agent Callback Login Queue. Extension Same as Agent Login Extension, except you do not have to remain on the line.

  • Page 43: Chapter 5 Status

    Chapter 5 Status This chapter will introduce you the status of record list, call logs, system info, register status etc. 5.1 Record List Check the record list of defined extension or conference, you can delete the record list. Click【Record List】---【Monitor】and【Conference】will be displayed as below: Monitor List Interface Conference List interface 5.2 Call Logs...

  • Page 44: Register Status

    support polarity reversal function, meanwhile, you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX. 5.3 Register Status Check SIP/ IAX2 User, and SIP/IAX2 Trunk status. Click【Register Status】to display the diagram as below: 5.4 System Info Check OS version, firmware version and memory, etc from here.

  • Page 45: Chapter 6 System

    Specify a nameserver to resolve domain names.  Tone Zone Setting Define the tone zone for home country or place. 6.2 TroubleShooting You can ping other network device through D-LINK IP PBX and track network route by command "Traceroute" . Click【TroubleShooting】to display the diagram as below:...

  • Page 46: Dhcp Server Settings

    6.3 DHCP Server Settings Click【Network Advanced】---【DHCP Server Settings】 to display the diagram as below:  DHCP Server Enable/Disable DHCP Server.  Interface Selcet DHCP service work on the which port.  Start IP Set start IP of the DHCP IP address pool. ...

  • Page 47: Time Settings

    Click【VPN】to display the diagram as below: Note: 1) DDNS supports the domain provided by Dyndns.org / no-ip.com /zoneedit.com. 2) VPN supports N2N only. 6.4 Time Settings Click【Time Settings】to display the diagram as below:...

  • Page 48

    Item Explanation Specify the NTP server that you wish to use. You may type either the domain name or the IP address of the server, and it may be NTP Server either remote or local. The default server is pool.ntp.org. Be aware that the PBX needs to be able to connect to a NTP server for perfect function.

  • Page 49: Management

    6.5 Management Management on username, password, access permit, etc. Click 【Management】 to display the diagram as below:  Change Password You can change the password of admin here (default password is admin)  Set Language Set voice language of the system. And you can set the SIP & Analog channel here by clicking "Show Advanced Options"...

  • Page 50: Data Storage

    6.6 Data Storage Upload the voicemail, monitor, conference, call logs, etc to the defined FTP server for storage. Click【Data Storage】to display the diagram as below: Item Explanation Enable Uploading Enable periodical FTP uploading. Server Address Set FTP Server address(IP address or Domain). User Name FTP account name.

  • Page 51: Update

     Restore Restore your selected backup file to system.  Delete Delete your selected backup file.  Download your selected backup file to your PC. (Note: Please don't change the backup file name) 6.8 Update  Here, you can upload firmware, IVR prompt, backup files to update the system. ...

  • Page 52

    Go into the "update" page, and upload firmware; Enter the package name Enter TFTP Server IP address, Click Update button to finish upgrading system package after entering the TFTP Server IP. Then system will reboot automatically.

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