Troubleshooting Solutions - Aastra 6865i Installation Manual

Troubleshooting Solutions

Why is the light not coming on with a new voice mail message?
Your phone system or service provider must provide "visual" message waiting service for this function to work. Check
with your system administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section "Connecting
a Handset or Headset" on page 8 for information.
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you
can obtain a PoE inline power injector to provide power over Ethernet locally to your phone. See the section "Con-
necting to the Network and to Power" on page 7 for details.
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as indicated in the section, "Connecting a Hand-
set or Headset" on page 8. Check that the stand has been properly inserted.
What is a programmable key?
There are 8 top hard keys (programmable up to 8 functions), located at the top of the front panel. These are keys that you
can set to perform specific functions and access enhanced services provided by third parties (for example, XML applica-
tions).
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