Hardware - Microsoft MN-500 User Manual

continued
Error message
Setup was unable to detect a
connection to the Internet

Hardware

This section will help you solve the most common installation and
setup problems for the Microsoft Wireless Base Station.
My computer is not detecting my base station.
• Make sure that both the base station and the computer that it
is connected to with a wired connection are powered, and that a
link light is illuminated on each device. For more information
about the indicator lights on the base station, see Chapter 1.
• Make sure that the correct ends or the correct cables in your
network are securely fastened to the correct ports.
For more information about the indicator lights on the base
station, see Chapter 3.
Check all of the following connections: power cables, cables
between the base station and computers, and cables between
the base station and the modem.
Incomplete or incorrect connections prevent devices from
communicating with each other and therefore generate
problems in your network. By checking the physical connections,
you can determine if the problem is associated with network
settings.
Ethernet cables look very similar to standard residential
telephone cables. However, Ethernet cables have a wider and
thicker connector (RJ-45) on the end than residential telephone
connectors (RJ-11). Although a standard residential telephone
connector can be inserted into an Ethernet port, the port will
not function and the cable may damage your Ethernet device.
My broadband modem has a built-in router that conflicts with
my Microsoft Wireless Base Station.
• Turn off Network Address Translation (NAT) on the modem.
If you have more than one component that is running NAT on
your network, some of your applications may not connect to the
Internet, some features in certain applications may not work,
and some components may appear as unavailable in the
Broadband Network Utility. For instructions for turning off NAT
on your modem, see the documentation for your modem.
Details
Make sure your broadband modem is turned
on and working.
Action: Click Help on the error message
screen.
Chapter 7: Troubleshooting 75