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7
Note
For computers that are
running Microsoft
Windows 2000 or Microsoft
Windows XP, you must be
logged on as an administrator
to perform installations. If you
do not have administrative
rights, see Windows Help.
troubleshooting.
Basic Troubleshooting
This chapter will help you solve the most common installation and
setup problems that you may have with the Microsoft
Networking Wireless Base Station. Issues are covered for the
following areas:
• Software
• Hardware
• Networks
• Internet connections
If the problem you are experiencing is not covered in this chapter,
you can find more troubleshooting information in Broadband
Network Utility Help, or on the Microsoft Broadband Networking
Web site at http://www.microsoft.com/broadbandnetworking/.
Software
This section will help you solve the most common installation and
setup problems for the Microsoft Wireless Base Station software.
I'm having problems running the Broadband Network Utility
Setup Wizard.
• Verify that your desktop or notebook computer conforms with
the minimum system requirements for a Microsoft Wireless
Base Station.
During a typical installation, the Broadband Network Utility is
automatically installed when you set up your network; however,
if you do not have the minimum system requirements, the
software may not install fully or at all. If you are using a
computer that is running Microsoft Windows
Broadband Network Utility must be installed for WEP support.
If WEP is not supported on one of the computers, then the
network and other devices on the network cannot communicate
with the computer that does not support WEP.
• Turn off any virus detection software.
• Make sure that you are installing the software before installing
the hardware.
®
Broadband
®
2000, the
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