Toshiba PORTÉGÉ Z930 Maintenance Manual
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Toshiba PORTÉGÉ Z930 Maintenance Manual

Personal computer
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Table Of Contents
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Table of Contents

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Toshiba Personal Computer
PORTÉGÉ Z930/Satellite Z930
Maintenance Manual
First edition April 2012
TOSHIBA CORPORATION
File Number 960-887
[CONFIDENTIAL]

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Summary of Contents for Toshiba PORTÉGÉ Z930

  • Page 1 Toshiba Personal Computer PORTÉGÉ Z930/Satellite Z930 Maintenance Manual First edition April 2012 TOSHIBA CORPORATION File Number 960-887 [CONFIDENTIAL]...
  • Page 2 © 2012 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
  • Page 3 NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
  • Page 4 The manual is divided into the following parts: Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
  • Page 5 Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations.

  • Page 6: Table Of Contents

    Table of Contents Chapter 1 Hardware Overview Features ......................... 5 System Unit Block Diagram ..................11 3.5-inch Floppy Disk Drive (USB External) .............. 16 mSATA SSD ....................... 17 Keyboard ........................18 TFT Color Display ...................... 19 Power Supply ......................20 Batteries ........................

  • Page 7: Table Of Contents

    Chapter 2 Troubleshooting Procedures Troubleshooting ......................2-6 Troubleshooting Flowchart ..................2-8 Power Supply Troubleshooting................2-13 System Board Troubleshooting ................2-22 USB FDD Troubleshooting ..................2-32 mSATA SSD Troubleshooting ................2-36 Keyboard Troubleshooting ..................2-41 Touch pad Troubleshooting ..................2-43 Display Troubleshooting ..................2-45 2.10 LAN Troubleshooting ....................

  • Page 8: Table Of Contents

    Chapter 3 Tests and Diagnostics The Diagnostic Test ....................3-7 Executing the Diagnostic Test ................. 3-10 Setting of the hardware configuration ..............3-17 Heatrun Test ......................3-19 Subtest Names ......................3-20 System Test ......................3-22 Keyboard Test ......................3-25 Display Test ......................3-26 Floppy Disk Test ......................

  • Page 9: Table Of Contents

    3.33 . Starting TOSHIBA Test & Diagnostic ..............3-95 3.34 . Windows PE T&D ....................3-97 3.35 DOS T&D ......................3-143 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information ..3-171 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information ..3-174 Chapter 4 Replacement Procedures Overview ........................
  • Page 10 Appendix H EC/KBC rewrite Procedures ................. H-1 Appendix I Reliability ......................I-1 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...

  • Page 11: Chapter 1 Hardware Overview

    1 Hardware Overview Chapter 1 Hardware Overview PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 12 1 Hardware Overview [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)

  • Page 13: Table Of Contents

    1 Hardware Overview Chapter 1 Contents Chapter 1 Hardware Overview ..................1 Features ......................... 5 System Unit Block Diagram ..................11 3.5-inch Floppy Disk Drive (USB External) .............. 16 mSATA SSD ....................... 17 Keyboard ........................18 TFT Color Display ...................... 19 1.6.1 LCD Module..................
  • Page 14 1 Hardware Overview Figures Figure 1-1 Front of the computer ..................... 9 Figure 1-2 System unit configurations ................... 10 Figure 1-3 System unit block diagram ................... 11 Figure 1-4 3.5-inch FDD (USB External)................16 Figure 1- 5 ｍSATA SSD ....................... 17 Figure 1- 6 Keyboard ......................

  • Page 15: Features

    1 Hardware Overview Features The Toshiba PORTÉGÉ Z930/Satellite Z930 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.
  • Page 16 1 Hardware Overview  Chipset Toshiba PORTÉGÉ Z930/Satellite Z930 Series computer is Equipped with Intel Panther Point QM76 (Non-AMT model) or HM77 (AMT model). VGA Controller The PC comes in with one of the following types:  The internal graphics controller in Intel Processor (Core i*) is used.
  • Page 17 1 Hardware Overview  Batteries The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory.  Universal Serial Bus (USB2.0) Two Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on the right hand side of the computer.
  • Page 18 Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.

  • Page 19: Figure 1-1 Front Of The Computer

    1 Hardware Overview Figure 1-1 Front of the computer PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...

  • Page 20: Figure 1-2 System Unit Configurations

    1 Hardware Overview The system unit configuration is shown in figure 1-2 Figure 1-2 System unit configurations 1-10 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)

  • Page 21: System Unit Block Diagram

    1 Hardware Overview System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. Figure 1-3 System unit block diagram PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL] 1-11...
  • Page 22 1 Hardware Overview The system unit is composed of the following major components:  Microprocessor The Toshiba PORTÉGÉ Z930/Satellite Z930 Series computer is equipped with an ® Intel Processor. The PC comes in with one of the following speeds: Intel (Ivy Bridge )
  • Page 23 1 Hardware Overview  Chipset Toshiba PORTÉGÉ Z930/Satellite Z930 Series computer is Equipped with Intel Panther Point QM76 (Non-AMT model) or HM77 (AMT model).  VGA Controller The PC comes in with one of the following types:  The internal graphics controller in Intel Processor (Core i*) is used.
  • Page 24 1 Hardware Overview  WEP support (not supported for 11n)  3G /LTE  One PCI Express Mini Card slot1 (Half size) HSPA 3G HSPA Ericsson made SIM TRAY JAE made  USB I/F connection  Memory media slot （SD Card slot） ...
  • Page 25 1 Hardware Overview  EC/KBC：MEC1618-AJZP-QS (Made by SMSC)  PSC: TMP86FS49BUG (made by Toshiba)  TPM: SLB9635 TT 1.2 FW3.19 (made by Infineon)  Sensor  Thermistor  Magneto metric sensor ：(made by ALPS) Use it as a LCD opening-and-closing sensor.

  • Page 26: Inch Floppy Disk Drive (Usb External)

    1 Hardware Overview 3.5-inch Floppy Disk Drive (USB External) The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks. The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1. Figure 1-4 3.5-inch FDD (USB External) Table 1-1 3.5-inch FDD specifications TEAC FD-05PUB-337...

  • Page 27: Msata Ssd

    The specifications of mSATA SSD are listed by the table 1-4. ｍ Figure 1- 5 SATA SSD ｍ Table 1-2 SATA SSD specifications Specifications Items TOSHIBA G8BC0008S120 G8BC0008S250 Outline Width (mm) 30.00 +0/-0.3 mm Dimensions Height (mm) 3.95 mm (max.) Length (mm) 50.95 +0/-0.3 mm...

  • Page 28: Keyboard

    1 Hardware Overview Keyboard The computer's keyboard layouts are compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer. Figure 1-6 is a view of the keyboard. See Appendix E about a layout of the keyboard.

  • Page 29: Tft Color Display

    1 Hardware Overview TFT Color Display The TFT color display consists of 13.3-inch HD LCD module. 1.6.1 LCD Module The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,366 x 768 resolutions. Figure 1-7 shows a view of the LCD module and Table 1-7 lists the specifications.

  • Page 30: Power Supply

    1 Hardware Overview Power Supply The power supply supplies many different voltages to the system board and performs the following functions: 1. Judges that the DC power supply (AC adapter) is connected to the computer. 2. Detects DC output and circuit malfunctions. 3.

  • Page 31: Table 1-4 Power Supply Output Rating

    1 Hardware Overview Table 1-4 Power supply output rating PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL] 1-21...

  • Page 32: Batteries

    1 Hardware Overview Batteries The computer has three types of batteries as follows:  Main battery pack  RTC battery The battery specifications are listed in Table 1-9 Table 1-5 Battery specifications Battery name Material Output Capacity voltage Main battery Lithium-Ion 10.8 V G71C000CH310...

  • Page 33: Battery Charging Control

    1 Hardware Overview 1.8.2 Battery Charging Control Battery charging is controlled by a power supply microprocessor. The microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer. The system charges the battery. Battery Charge When the AC adaptor is attached, there are two types of charge: When the system is powered off and when the system is powered on.

  • Page 34: Rtc Battery

    1 Hardware Overview  Data preservation time When turning off the power in being charged fully, the preservation time is as following Table 1-11. Table 1-7 Data preservation time Condition preservation time Standby About 4 days (8Cell 47Wh) Shutdown About 90 days(8Cell 47Wh ) 1.8.3 RTC battery The RTC battery provides power to keep the current date, time and other setup information...

  • Page 35: Ac Adapter

    1 Hardware Overview AC Adapter The AC adapter is also used to charge the battery. Table 1-13 lists the AC adapter specifications. Table 1-9 AC adapter specifications Parameter Specification G71C000AR210 G71C000AS110 G71C000E6210 (3-pin) G71C000E6310 (2-pin) Power Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.3 A (100V-240V)
  • Page 36 1 Hardware Overview 1-26 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)

  • Page 37: Troubleshooting Procedures

    Troubleshooting Procedures Chapter 2 Troubleshooting Procedures PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 38 Troubleshooting Procedures PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...

  • Page 39: Table Of Contents

    Troubleshooting Procedures Chapter 2 Contents Troubleshooting ...................... 2-6 Troubleshooting Flowchart ..................2-8 Power Supply Troubleshooting ................2-13 2.3.1 Procedure 1 Power Status Check ............2-13 2.3.2 Procedure 2 Error Code Check ............2-15 2.3.3 Procedure 3 Connection Check ............2-19 2.3.4 Procedure 4 Charging Check ..............
  • Page 40 Troubleshooting Procedures 2.8.2 Procedure 2 Connector Check and Replacement Check ..... 2-43 Display Troubleshooting ..................2-45 2.10 LAN Troubleshooting ................... 2-47 2.10.1 Procedure 1 Diagnostic Test Program Execution Check ....2-47 2.10.2 Procedure 2 Connector Check and Replacement Check ..... 2-47 2.11 Wireless LAN or Wireless LAN +Bluetooth Troubleshooting ......
  • Page 41 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart (1/2) ................2-9 Tables Table 2-1 Battery icon ......................2-13 Table 2-2 DC IN icon ......................2-14 Table 2-3 Error code ......................2-16 Table 2-4 Debug port error status (1/2) pending ..............2-26 Table 2-5 FDD error code and status...................

  • Page 42: Troubleshooting

    1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check  Toshiba MS-DOS system FD  RS-232C cross cable  Test board with debug port test cable  PC for displaying debug port test result PORTÉGÉ...
  • Page 43 Troubleshooting Procedures There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g>...

  • Page 44: Troubleshooting Flowchart

    Before going through the flowchart steps, verify the following:  Ask him or her to enter the password if a password is registered.  Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
  • Page 45 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 46 Troubleshooting Procedures Insert the diagnostic disk into the ODD. Then hold down the C key and start the computer to run the diagnostic test program. Figure 2-1 Troubleshooting flowchart (2/2) 2-10 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 47 Troubleshooting Procedures If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), then perform the appropriate troubleshooting procedures as follows: 1.
  • Page 48 Troubleshooting Procedures 15. If a malfunction is detected on the HDMI, perform the HDMI Troubleshooting Procedures in Section 2.17 2-12 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...

  • Page 49: Power Supply Troubleshooting

    Troubleshooting Procedures Power Supply Troubleshooting The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are: Procedure 1: Power Status Check Procedure 2: Error Code Check Procedure 3: Connection Check...
  • Page 50 Troubleshooting Procedures Table 2-2 DC IN icon DC IN icon Power supply status Lights blue DC power is being supplied from the AC adapter. Blinks orange Power supply malfunction Doesn’t light Any condition other than those above. *1 When the power supply controller detects a malfunction, the DC IN icon blinks orange.
  • Page 51 Troubleshooting Procedures 2.3.2 Procedure 2 Error Code Check If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.  Start Off for 2 seconds  Error code (8 bit) “1”...
  • Page 52 Troubleshooting Procedures Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below. Then go to Check 2. Table 2-3 Error code Error code Where error occurs DC Power (AC Adapter) Main battery 2nd battery S3V output...

  • Page 53: Main Battery

    Troubleshooting Procedures  Main Battery Error code Meaning Main battery discharge current is over 0.5A. Main battery charge current is over 2.7A The compensation value of [0A] is not within the limits from design data (± 400mA). Main battery charge current is over 0.3A when the charging is off. ...
  • Page 54 Troubleshooting Procedures  A0-E3V output Error code Meaning A0-E3V voltage is over 3.96V. A0-E3V voltage is under 2.81V when the computer is powered on. A0-E3V voltage is under 2.81V when the computer is booting up. power supply showed the normal range at the time of EV power supply OUTV2 stop.

  • Page 55: Ptv Output

    Troubleshooting Procedures  PTV output Error code Meaning PTV voltage is over 1.26V. PTV voltage is under 0.89V when the computer is powered on. PTV voltage is under 0.89V when the computer is booting up.  Miscellaneous Error code Meaning The sub clock does not oscillate.
  • Page 56 Troubleshooting Procedures Any of the connectors may be disconnected. Perform Check 1. Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC IN jack and wall outlet. If these cables are connected firmly, go to Check 2. Check 2 Replace the AC adapter and the AC power cord with new ones.
  • Page 57 Troubleshooting Procedures 2.3.4 Procedure 4 Charging Check Check if the power supply controller charges the battery pack properly. Perform the following procedures: Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack. Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to Check 3.

  • Page 58: System Board Troubleshooting

    Troubleshooting Procedures System Board Troubleshooting This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check...

  • Page 59: Procedure 1 Message Check

    Troubleshooting Procedures 2.4.1 Procedure 1 Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.  If an error message is shown on the display, perform Check 1. ...
  • Page 60 Troubleshooting Procedures If any other error message displays, perform Check 3. Check 3 The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears. If one of the following error messages (1) through (17), (23) or (24) is displayed, go to Procedure 4.
  • Page 61 Troubleshooting Procedures 2.4.2 Procedure 2 Debugging Port Check Check the D port status by a debug port test. The tool for debug port test is shown below. Figure 2-1 A set of tool for debug port test 1. Not a Serial Port model should connect a debug port test cable to connector CN3110 of a system board.
  • Page 62 Troubleshooting Procedures Table 2-4 Debug port error status (1/2) pending System BIOS Boot block processing Debug Code BIOS processing outline Target Device IC No. CPU setup IS1050 (CPU ) F000 Boot Block processing start BIOSROM IC3001 (BIOS ROM) F001 F002 Initialization of PCH IC1600 (PCH) F003...
  • Page 63 Troubleshooting Procedures Table 2-4 Debug port error status (2/2) System BIOS IRT processing Debug Code BIOS processing outline Target Device IC No. F100 IRT section start IS1050 (CPU) IC3001/IC3002 (BIOS ROM) Creation of SETUP BIOSROM IC1420/IC1421/IC1430/IC1431 F101 information /IC1440/IC1441/IC1450/IC1451 (RAM), CN1410 (RAM Conn.) F102 PCI Express initialization IC1600 (PCH)
  • Page 64 Troubleshooting Procedures (RAM) CN1410 (RAM Conn.) IS1050 (CPU) F110 Start of VGA initialization IC1600 (PCH) IC1420/IC1421/IC1430/IC1431 F111 End of VGA initialization /IC1440/IC1441/IC1451/IC1451 (RAM), CN1410 (RAM Conn.) IC1420/IC1421/IC1430/IC1431 Interrupt vector table /IC1440/IC1441/IC1450/IC1451 F112 initialization (RAM) CN1410 (RAM Conn.) IC1600 (PCH) IC4000 (LAN Controller) IC3001 (BIOS ROM) F113 VGA, LAN initialization...
  • Page 65 Troubleshooting Procedures /IC1440/IC1441/IC1450/IC1451 (RAM) CN1410 (RAM Conn.) IC1420/IC1421/IC1430/IC1431 /IC1440/IC1441/IC1450/IC1451 F121 Processing before boot (RAM) CN1410 (RAM Conn.) Device processing before F122 IC1600 (PCH) boot F123 IC1420/IC1421/IC1430/IC1431 End of IRT processing. It sh /IC1440/IC1441/IC1450/IC1451 F1FF ifts to OS. (RAM) CN1410 (RAM Conn.) IC1420/IC1421/IC1430/IC1431 /IC1440/IC1441/IC1450/IC1451 F800...
  • Page 66 Troubleshooting Procedures NOTE: Status outputted by the test means the last error detected in the debug port test. Check 1 If the D port is status F11Eh or F120h is displayed, go to “HDD Trouble shooting Procedure in Section 2.6. Check 2 If any other D port status error code is displayed, perform Procedure 3.
  • Page 67 Troubleshooting Procedures 2.4.3 Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests. 1.

  • Page 68: Usb Fdd Troubleshooting

    Troubleshooting Procedures USB FDD Troubleshooting To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check 2.5.1 Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program.
  • Page 69 Troubleshooting Procedures 2.5.2 Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk (CD) in the ODD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures. Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
  • Page 70 Troubleshooting Procedures 2.5.3 Procedure 3 Connector Check and Replacement Check USB FDD is connected to USB port on LAN/3G/USB 3.0 board or System board. The connection of the cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks.
  • Page 71 Troubleshooting Procedures NOTE: When checking the connection, be sure to check it with care for the followings. 1. Cable can not be disconnected from the connector. 2. Cable is connected straight to the connector. 3. Cable is connected all the way seated in the connector. 4.

  • Page 72: Msata Ssd Troubleshooting

    User’s Manual. 2.6.1 Procedure 1 Partition Check (Not Used) Insert the Toshiba DOS system disk and start the computer. Perform the following checks: Note: Partition Check cannot be performed in Diagnostics Disk (CD) Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.

  • Page 73: Procedure 2 Message Check

    Troubleshooting Procedures 2.6.2 Procedure 2 Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen. Make sure no floppy disk is in the FDD.
  • Page 74 Troubleshooting Procedures 2.6.3 Procedure 3 Format Check (Not Used) The computer’s HDD is formatted using the DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

  • Page 75: Procedure 4 Diagnostic Test Program Execution Check

    Troubleshooting Procedures 2.6.4 Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnostics Disk (CD). Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.
  • Page 76 Troubleshooting Procedures 2.6.5 Procedure 5 Connector Check and Replacement Check The mSATA SSD may be disconnected, or the mSATA SSD or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1 Make sure the mSATA SSD is connected to CN1910 on the system board.

  • Page 77: Keyboard Troubleshooting

    Troubleshooting Procedures Keyboard Troubleshooting To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check 2.7.1 Procedure 1 Diagnostic Test Program （and Windows）Execution Check Execute the Keyboard Test (DIAGNOSTIC TEST), pressed key display test and Touch pad test (ONLY ONE TEST) in the Diagnostic Program (CD).
  • Page 78 Troubleshooting Procedures If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2. Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty.

  • Page 79: Touch Pad Troubleshooting

    Troubleshooting Procedures Touch pad Troubleshooting To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check 2.8.1 Procedure 1 Diagnostic Test Program Execution Check Execute the Touch pad test (ONLY ONE TEST) in the Diagnostic Program (CD).
  • Page 80 Troubleshooting Procedures Check 2 Touch pod or the FPC may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 Touch Pad/LED board or the FPC may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

  • Page 81: Display Troubleshooting

    Troubleshooting Procedures Display Troubleshooting This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Cable Check Procedure 3: Replacement Check Procedure 1 Diagnostic Test Program Execution Check...
  • Page 82 Troubleshooting Procedures Procedure 3 Replacement Check The LCD module and system board are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures. Check 1 Replace the LCD cable with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again.

  • Page 83: Lan Troubleshooting

    Troubleshooting Procedures 2.10 LAN Troubleshooting To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check 2.10.1 Procedure 1 Diagnostic Test Program Execution Check Execute LAN test in the LAN/Modem/Bluetooth/IEEE1394 test program.
  • Page 84 Troubleshooting Procedures Check 3 LAN/3G/USB 3.0 board or the FPC may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4, Replacement Procedure.

  • Page 85: Wireless Lan Or Wireless Lan +Bluetooth Troubleshooting

    Troubleshooting Procedures 2.11 Wireless LAN or Wireless LAN +Bluetooth Troubleshooting To check if the computer’s Wireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Also in a wireless LAN +Bluetooth module, it checks by the same method except a test program.
  • Page 86 Troubleshooting Procedures Check 1 Make sure PCI-E Mini-Card (Wireless LAN or Wireless LAN/Bluetooth Combo card) is firmly connected to the CN2600 on the system board. If the connection is loose, connect it firmly and perform Procedure 1. If the problem still occurs, perform Check 2.

  • Page 87: Sound Troubleshooting

    Troubleshooting Procedures 2.12 Sound Troubleshooting To check if the sound function is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check Procedure 3: Replacement Check 2.12.1 Procedure 1 Diagnostic Test Program Execution Check Execute the Sound test in Sound Test program disk.
  • Page 88 Troubleshooting Procedures 2.12.3 Procedure 3 Replacement Check  If headphone does not work properly, perform check 1.  If external microphone does not work properly, perform check 2.  If internal microphone does not work properly, perform check 3.  If Speaker Right does not work properly, perform check 4. ...

  • Page 89: Memory Media (Sd Card) Slot Troubleshooting

    Troubleshooting Procedures 2.13 Memory media (SD Card) Slot Troubleshooting This section describes how to determine if the computer's Memory media (SD Card) functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Check on Windows OS Procedure 2: Connector Check and Replacement Check 2.13.1 Procedure 1 Check on Windows OS...

  • Page 90: Fingerprint Sensor Troubleshooting

    Troubleshooting Procedures 2.14 Fingerprint sensor Troubleshooting CAUTION: To delete the account for confirming the fingerprint operation, it is necessary to log on by the account with the management authority. If the password has been set to log on, ask the Log-ON password to the user. To check if the Fingerprint sensor works correctly or not, follow the troubleshooting procedures below as instructed.
  • Page 91 Troubleshooting Procedures Procedure 1 Setting Windows Log-ON password 1. Open [User Account] from [Control Panel]. 2. Click [User Account]. 3. Click the icon of the account (user’s name) that you want to set the password. 4. Click “Create Account”. 5. Type a password in “Type a new password”. 6.
  • Page 92 Troubleshooting Procedures 7. When the Store to Sensor screen is displayed, check Store fingerprint to Sensor. Click Finish to complete fingerprint registration. Procedure 3 Authentication of fingerprint 1. Turn on the computer to start up Windows. 2. In the Windows logon window, put lightly the first joint of your finger registered and slide your finger sideways.
  • Page 93 Troubleshooting Procedures Procedure 4 Connector Check and Replacement Check The connection of the cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the cables are firmly connected to the Finger/pad board and system board.
  • Page 94 Troubleshooting Procedures Check 3 Touch Pad/LED board or the FPC may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

  • Page 95: Web Camera Troubleshooting

    The following screens will be displayed if the "Web camera application" installed in the computer is started. The starting method, Start-> all program ->TOSHIBA-> media & entertainment -> Web camera application It chooses in the above step. Refer to the "Web camera application help" installed in the computer for the detailed operation method.
  • Page 96 Troubleshooting Procedures 2.15.2 Procedure 2 Connector Check and Replacement Check The connection of cables, web camera and microphone may be defective. Otherwise, they may be faulty. disassemble the computer following the steps described in Chapter 4 and perform the following checks. Check 1 If the connection is loose, reconnect it firmly and check each connection.

  • Page 97: G Troubleshooting

    Troubleshooting Procedures 2.16 3G Troubleshooting This section describes how to determine if the computer’s 3G is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Transmitting-Receiving Check Procedure 2: Replacement Check Procedure 1 Transmitting-Receiving Check Make sure the wireless switch ON side of the computer is turned.
  • Page 98 Troubleshooting Procedures Procedure 2 Replacement Check k The 3G wiring diagram is shown below: The 3G antenna, 3G card and the system board are connected to the circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions how to disassemble the computer and then perform the following checks: Check 1 SIM card may be defective or damaged.

  • Page 99: Hdmi Troubleshooting

    Troubleshooting Procedures 2.17 HDMI Troubleshooting To check if the computer’s HDMI is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Check on HDMI TV Procedure 2: Connector Check and Replacement Check 2.17.1 Procedure 1 Check on HDMI TV An HDMI monitor can be connected to the HDMI out port on the computer.
  • Page 100 Troubleshooting Procedures Note: ■ When you connect a television or external monitor to the HDMI port, the display output device is set to HDMI. ■ When you unplug the HDMI cable and re-plug it, please wait at least 5 seconds before you re-plug the HDMI cable again.
  • Page 101 Troubleshooting Procedures Select HD Format To select the display mode, follow the steps as detailed below: 1. Click Start and click Control Panel. 2. Click Appearance and Personalization. 3. Click Display. 4. Click Change display settings. 5. Click Advanced settings. 6.
  • Page 102 Troubleshooting Procedures Check 3 HDMI TV cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 4. Check 4 HDMI TV may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation.

  • Page 103: Tests And Diagnostics

    Tests and Diagnostics Chapter 3 Tests and Diagnostics [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 104 Tests and Diagnostics 3-2 [CONFIDENTIAL]) PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 105: Table Of Contents

    Tests and Diagnostics Chapter 3 Contents The Diagnostic Test ....................3-7 3.1.1 Diagnostics menu ................. 3-7 3.1.2 H/W (Hardware) initial information setting tool........3-9 3.1.3 Heatrun test program ................3-9 Executing the Diagnostic Test ................. 3-10 3.2.1 Diagnostics menu (T&D) ..............3-13 3.2.2 H/W initial information setting tool ...........

  • Page 106: Table Of Contents

    Maintenance (WinPE&FreeDos) Test Program Operation ........3-94 3.32.1 . Outline ....................3-94 3.32.2 Outline of Specification ..............3-94 3.33 . Starting TOSHIBA Test & Diagnostic ..............3-95 3.33.1 Starting from CD ................3-95 3.34 . Windows PE T&D ....................3-97 3.34.1 Equipment Configuration for Test .............
  • Page 107 Tests and Diagnostics 3.34.2 Starting T&D ..................3-98 3.34.3 System Information Menu ..............3-99 3.34.4 Test Menu ..................3-103 3.34.5 System Utility Menu ................ 3-110 3.34.6 Details of Each Test Function ............3-116 3.35 DOS T&D ......................3-143 3.35.1 Configuration of Test Equipment ............. 3-143 3.35.2 How to start T&D ................
  • Page 108 Tests and Diagnostics Tables Table 3-1 Subtest names (1/2) .................... 3-20 Table 3-2 Error codes and error status names (1/3) ............3-43 Table 3-3 Hard disk controller status register contents ............3-46 Table 3-4 HDC Error register contents ................3-47 3-6 [CONFIDENTIAL]) PORTÉGÉ...

  • Page 109: The Diagnostic Test

    Tests and Diagnostics The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules. If Diagnostic Disks (CD) is inserted in Optical disk drive, it will start in the following procedures.
  • Page 110  A cleaning kit to clean the floppy disk drive heads (Head Cleaning)  An external display supporting monitor ID (Expansion test)  A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test)  A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test) ...
  • Page 111 Tests and Diagnostics  A USB cable (USB test)  LAN wraparound connector (LAN test)  RGB wraparound connector (Expansion test)  Module cable and RJ11 connector checker (Modem test)  Headphones (Sound test)  A microphone (Sound test)  A PC for wraparound test (Wireless LAN test/Bluetooth test/IEEE1394 test) ...

  • Page 112: Executing The Diagnostic Test

    Tests and Diagnostics Executing the Diagnostic Test To start the Repair test program, follow these steps: Step 1: Insert the Repair test program disk in the Optical disk drive. Step 2: Turn on the computer while pressing F12 key. Step 3: chose ODD on the selection screen which chooses a startup drive, press the Enter Key.
  • Page 113 Tests and Diagnostics Procedure 3: The check and update of EC/KBC information The EC/KBC version of a computer is checked, and when it is not the latest version, it updates. The following menu is displayed on a screen. When the EC/KBC update is needed.
  • Page 114 Tests and Diagnostics After the work for procedures 1-3 is completed, the following test program menu is displayed. Repair test program 1. DMI Entry utility 2. Repair Heatrun (T&D) 3. Repair Main (T&D) 4. BIOS (VX.XX) it is the latest 5.

  • Page 115: Diagnostics Menu (T&D)

    Set the highlight bar to 3, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST...
  • Page 116 Set the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTIC TEST MENU : 1 - SYSTEM TEST 2 - MEMORY TEST...
  • Page 117 Tests and Diagnostics Select the option you want to execute and press Enter. When you select 1- SYSTEM TEST, the following message will appear: SYSTEM TEST NAME XXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop SUB-TEST : XX PASS COUNT : XXXXX...

  • Page 118: H/W Initial Information Setting Tool

    Tests and Diagnostics Use the up and down arrow keys to move the cursor to “ERROR STOP”. Use the right and left arrow keys to move the cursor to the desired option and press Enter. Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side of the display screen as shown below: ERROR STATUS NAME [[ HALT OPERATION ]]...

  • Page 119: Setting Of The Hardware Configuration

    Tests and Diagnostics Setting of the hardware configuration To execute this program, input 1 in the startup menu. Then press Enter to select the (1)- DMI Entry utility. The H/W initial information setting tool consists of four subtests. Input the number you want to execute and press Enter. NOTE: Connect USB FDD, when you perform the Repair test program from the CD- ROM.
  • Page 120 Tests and Diagnostics 7. “Create DMIINFO TXT (Y/N)?” is displayed. Press Y, then the DMI information (text data) is written to the Floppy disk, etc. Setting of the HWSC Setting of the UUID Display of the DMI information (including UUID) After completion of the above settings, H/W configuration &...

  • Page 121: Heatrun Test

    Tests and Diagnostics Heatrun Test To execute this program, press 2, Repair Heatrun and press Enter in the startup menu, press Enter. After selecting this test, the same subtests as 3.23 RUNNING TEST is executed successively. For more details on the procedure and test content, refer to RUNNING TEST. When the heatrun test ends, following message appears in the display.

  • Page 122: Subtest Names

    Tests and Diagnostics Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) Test Name Subtest No. Subtest Name SYSTEM ROM checksum Fan ON/OFF Geyserville Quick charge DMI read Conventional memory MEMORY Protected Mode...
  • Page 123 Tests and Diagnostics Table 3-1 Subtest names (2/2) Test Name Subtest No. Subtest Name PRINTER Ripple pattern [Not supported] Function Wraparound FIR/SIR Point to point (send) ASYNC [Not supported] FIR/SIR Point to point (receive) Wraparound (board) HARD DISK Sequential read Address uniqueness Random address/data Cross talk &...

  • Page 124: System Test

    Tests and Diagnostics System Test To execute the System Test select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 ROM checksum This subtest executes a checksum test of the BIOS ROM (range: F0000h to...
  • Page 125 Tests and Diagnostics If the CPU supports Gerserville (SpeedStep), this Subtest checks that the CPU operating clock speed can be changed. If the CPU does not support Gerserville (SpeedStep), the following message is displayed and the test is ended. This chip is not supported Subtest 04 Quick Charge This subtest checks the status for the quick charge.
  • Page 126 Tests and Diagnostics To test the cache memory, a pass-through write-read comparison of ‘5Ah’ data is run repeatedly to the test area (‘7000’: ‘Program’ size to ‘7000’: ‘7FFF’ (32 KB)) to check the hit-miss ratio (on/off status) for CPU cache memory.

  • Page 127: Keyboard Test

    Tests and Diagnostics Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 Pressed key code display When a key is pressed, the scan code, character code, and key top name are...

  • Page 128: Display Test

    Tests and Diagnostics Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 VRAM read/write for VGA This subtest writes the constant data (AAAAh and 5555h) to the video RAM.
  • Page 129 Tests and Diagnostics Subtest 04 Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter. [Mode 12] [Mode 13] [Mode 3] [Mode 111 640*480 64K] [Mode 112 640*480 16M] [Mode 114 800*600 64K] [Mode 115 800*600 16M]...
  • Page 130 Tests and Diagnostics Subtest 06 “H” Pattern Display This subtest displays a full screen of “H” patterns. HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and return to the DISPLAY TEST menu, press Enter. NOTE: The last row may not be completely filled.

  • Page 131: Floppy Disk Test

    Tests and Diagnostics Floppy Disk Test CAUTION: Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD. The contents of the floppy disk will be erased. To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen.
  • Page 132 Tests and Diagnostics Select the number of the subtest you want to execute and press Enter. The following message will appear during the floppy disk test. xxx DIAGNOSTIC TEST VX.XX FLOPPY DISK IN PROGRESS XXXXXXX [Ctrl]+[Break] : test end [Ctrl]+[C] key stop SUB-TEST : XX...

  • Page 133: Printer Test

    Tests and Diagnostics 3.10 Printer Test CAUTION: Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. NOTE: An IBM compatible printer must be connected to the system to execute this test. Also, printer port wraparound connector must be connected.
  • Page 134 Tests and Diagnostics Subtest 02 Function This subtest is for IBM compatible printers, and tests the following functions: Normal print Double-width print Compressed print Emphasized print Double-strike print All characters print This subtest prints the various print types shown below: Subtest 03 Wraparound NOTE: To execute this subtest, a printer wraparound connector must be connected to the...

  • Page 135: Async Test

    Tests and Diagnostics 3.11 Async Test CAUTION: Async Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen.

  • Page 136: Hard Disk Test

    Tests and Diagnostics 3.12 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter, and follow the directions on the screen. CAUTION: The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08 or 09 is executed.
  • Page 137 Tests and Diagnostics 4. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest. XXX DIAGNOSTIC TEST VX.XX HARD DISK TEST XXXXXXX [Ctrl]+[Break] :...
  • Page 138 Tests and Diagnostics Subtest 04 Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder, then reads the data while moving from cylinder to cylinder. (Test the data interference in the neighbor track) Worst pattern data Cylinder ‘B5ADAD’...

  • Page 139: Real Timer Test

    Tests and Diagnostics 3.14 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 Real time A new date and time can be input during this subtest.
  • Page 140 Tests and Diagnostics Subtest 03 Real time carry CAUTION: When this subtest is executed, the current date and time are erased. This subtest checks the real time clock increments, making sure the date and time are displayed in the following format: Current date : 12-31-1999 Current time : 23:59:58 The real time increments are automatically executed and the following is...

  • Page 141: Ndp Test

    Tests and Diagnostics 3.15 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. CAUTION: Judge the existence of high-speed operation processor by 1bit of the composition byte. If exists, the bit is “1”. Test only when the high-speed operation processor exists.

  • Page 142: Expansion Test

    Tests and Diagnostics 3.16 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 PCMCIA wraparound [It is not supported] CAUTION: PCMCIA wraparound test is not supported for this model. NOTE: To execute this subtest, the PC card wraparound connector is required.
  • Page 143 Tests and Diagnostics Subtest 02 RGB monitor ID NOTE: To execute this subtest, monitor supporting EDID (Extended Display Identification Data) is required. Connect a wraparound connector to CRT monitor for the test of ID acquisition. This subtest is executed by using VESA command. CAUTION: It becomes NG because the priority is given to the internal monitor in a simultaneous display mode.

  • Page 144: Cd-Rom/Dvd-Rom Test

    To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW on the market.

  • Page 145: Error Code And Error Status Names

    Tests and Diagnostics 3.18 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the Diagnostic Test. Table 3-2 Error codes and error status names (1/3) Device name Error code Error status name (Common) Data Compare Error ROM - CHECKSUM ERROR...
  • Page 146 Tests and Diagnostics Table 3-2 Error codes and error status names (2/3) Device name Error code Error status name FDD - BAD COMMAND ERROR FDD - ADDRESS MARK NOT FOUND FDD - WRITE PROTECTED FDD - RECORD NOT FOUND FDD - DMA OVERRUN ERROR FDD - DMA BOUNDARY ERROR FDD - CRC ERROR FDD - FDC ERROR...
  • Page 147 Tests and Diagnostics Table 3-2 Error codes and error status names (3/3) Device name Error code Error status name (HDD) HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR NDP - NO CO-PROCESSOR NDP - CONTROL WORD ERROR...

  • Page 148: Hard Disk Test Detail Status

    Tests and Diagnostics 3.19 Hard Disk Test Detail Status When an error occurs in the hard disk test, the following message is displayed: HDC status = XXXXXXXX Detailed information about the hard disk test error is displayed on the screen by an eight- digit number.
  • Page 149 Tests and Diagnostics Table 3-4 HDC Error register contents Name Description “0” … Not used (Bad block mark) “1” … A bad block mark is detected. “0” … There is no uncorrectable data error. (Uncorrectable) “1” … Uncorrectable data error has been detected. ——...

  • Page 150: Only One Test

    Tests and Diagnostics 3.20 ONLY ONE TEST 3.20.1 Program Description This program tests the unique functions of this model. 3.20.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter. The following menu appears in the display. ################################################################ ######## ONLY ONE TEST Menu ######## ###############################################################...
  • Page 151 Tests and Diagnostics Subtest 01 Pressed Key Display (Main key) When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed. Holding a key down enables the auto-repeat function that causes the key’s display character to blink.
  • Page 152 Tests and Diagnostics Subtest 02 Touch Pad /IPS This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the <POINTING>...
  • Page 153 Tests and Diagnostics [Touch Pad On/OFF Button test] Press [Touch Pad On/OFF] Button Please press Touch Pad On/OFF button After checking Touch, return to the ONLY ONE TEST menu automatically. Subtest 03 USB port select menu NOTE: When executing this subtest, USB test module and USB cable must be connected.
  • Page 154 Tests and Diagnostics Subtest 04 This subtest checks if each LED lights properly. The following message appears in the display in order. Follow the instructions in the display to execute the test. [HDD Access LED test] Confirm the LED of HDD status blinks properly. Press any key and following message appears in the display.
  • Page 155 Tests and Diagnostics Subtest 05 Button This subtest checks the moving of the of the front operation panel button. Press the eco button after the following message appears. [CONFIDENTIAL] 3-53 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 156 Tests and Diagnostics Step 1 Press Function button (TOSHIBA eco button) OK message appears in the display if the test ends without an error. Press any key return to each Steps if NG! or Press any key message apprears. Press the Presentation button after the following message appears.
  • Page 157 Tests and Diagnostics Subtest 07 USB 3.0 NOTE: When executing this subtest, USB 3.0 module and cable must be connected. This subtest checks if USB 3.0 port works properly. The following menu appears in the display. USB 3.0 Port Test] Set [ USB 3.0 ] Device Connect the USB 3.0 module and cable to the computer.

  • Page 158: Head Cleaning

    Tests and Diagnostics 3.21 Head Cleaning 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program. 3.21.2 Operations 1. Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages: DIAGNOSTICS - FLOPPY DISK HEAD CLEANING : VX.XX Mount cleaning disk(s) on drive(s).

  • Page 159: Log Utilities

    Tests and Diagnostics 3.22 Log Utilities 3.22.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk or output the data to a printer. Connect USB FDD, when you perform the DIAGNOSTIC PROGRAM from the NOTE: DVD-ROM.
  • Page 160 Tests and Diagnostics 3.22.2 Operations Select 5 and press Enter in the DIAGNOSTIC MENU, logs error information into RAM or onto a floppy disk. The error information is displayed in the following format: XXXXX ERRORS TS-NO PASS STS ADDR WD RD HSTS [ERROR STATUS NAME] FDD 02 0000 103 00001 00 00 0000 FDD-WRITE PROTECTED...

  • Page 161: Running Test

    Tests and Diagnostics 3.23 Running Test 3.23.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02) 3. Display test (subtest 01) 4. Real timer test (subtest 02) 5.

  • Page 162: Floppy Disk Drive Utilities

    1. FORMAT NOTE: This program is only for testing a floppy disk drive. The option is different from the Toshiba MS-DOS FORMAT command. This program can format a floppy disk in the following formats: (a) 2DD: Double-sided, double-density, double-track, 96/135 TPI, MFM mode, 512 bytes, 9 sectors/track.
  • Page 163 Tests and Diagnostics 3.24.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message: [ FDD UTILITIES ] 1 - FORMAT 2 - COPY 3 - DUMP 4 – HDD-ID READ 9 - EXIT TO DIAGNOSTICS MENU 2.
  • Page 164 Tests and Diagnostics 3. COPY program (a) When COPY is selected, the following message appears: FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a message similar to the one below: Insert source disk into drive A: Press any key when ready.
  • Page 165 Tests and Diagnostics 4. DUMP program (a) When DUMP is selected, the following message appears: DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type. If is selected, the display will go to step (h). If 2:HDD is selected, the following message will appear: 1:FDD...

  • Page 166: Utilities Menu

    Tests and Diagnostics (k) The following message will appear. To finish the dump, select 3. Press number key (1:up,2:down,3:end) ? (l) The following message will appear. Selecting 2 returns to the FDD UTILITIES MENU. Another dump (1:Yes,2:No) ? HDD ID READ program Selecting HDD ID displays the following HDD ID configuration: [HDD ID Read (VX.XX)] [Drive #1] [Drive #2]...

  • Page 167: System Configuration

    Tests and Diagnostics 3.25 System Configuration 3.25.1 Function Description The System Configuration program contains the following configuration information for the computer: 1. Processor Type [Code/L2 cache] 2. Chip set [VRAM] 3. BIOS ROM version [1st ID, 2nd ID] 4. Boot ROM version 5.
  • Page 168 Tests and Diagnostics 3.25.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter. Then, the following system configuration appears in the display. System Configuration Display: Ver X.XX [Machine Name???] - Processor Type = XXXXXX-XXXXXMHz Code = XX L2 Cache = XXXXXKB - Chip set = XXXXXX VGA Chip =...

  • Page 169: Wireless Lan Test Program (Atheros)

    1. Slide the wireless communication switch to “ON” position. 2. Check the card type according to the following procedure: Click [Start] -> [All Programs] -> [TOSHIBA] -> [Utilities] -> [PC Diagnostic Tool]. Check the “Network”. If the “ ” , “...
  • Page 170 Tests and Diagnostics Check of the antenna connection 1. Confirm that the icon for wireless LAN appears at the lower right of the screen under the circumstances the wireless LAN communication is available. (It is no problem if a cross is shown on the icon.) 2.

  • Page 171: Wireless Lan Test Program (Intel-Made A/B/G/N Setting Up Of Ref Pc)

    Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) For the test of Intel-made wireless LAN cards, configure the test environment as shown below with the following equipment. ・ AP （which can operate on Windows XP and is corresponding to access point 11a, 11b and 11g）...
  • Page 172 Tests and Diagnostics Open “My Computer” window and click “My Network places” on the left column. Click “View network connections” on the left column. The “Network Connections” window appears. Double-click “Local Area Connection”. Network Connections window 3-70 [CONFIDENTIAL]) PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 173 Tests and Diagnostics Click “Install…” button on the “Local Area Connection Properties” window. Local Area Connection Properties window Select “Protocol” on the “Select Network Component Type” window and click “Add…” button. Select Network Component Type window Click “Have Disk…” button on the “Select Network Protocol” window. Select Network Protocol window [CONFIDENTIAL] 3-71...
  • Page 174 Tests and Diagnostics When “Install From Disk” window appears, click “Browse…” and specify the created “Clx_Res” folder. Then Click “OK”. (For the test, “PACKET.INF” file is used.) Install From Disk window The “Select Network Protocol” window appears again. In the “Network Protocol”, “DDK PACKET Protocol”...
  • Page 175 Tests and Diagnostics After the completion of REF PC setup, restart the WINDOWS. Then perform the Responder test program for Windows (WTWINSVR.EXE) in the Clx_Res folder. ・WTWINSVR.EXE Function : Transmitting/receiving of data to/from DUT via AP OS available : Windows XP only How to start : Double-click WTWINSVR icon.

  • Page 176: Wireless Lan Test Program On Dut Pc (Intel-Made)

    Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC (Intel-made) 3.28.1 Wireless LAN Test Program (Intel-made : Shirley Peak) on DUT PC This section describes how to perform the wireless LAN transmitting-receiving test (Intel- made 802.11 a/b/g). To execute the wireless LAN test, use the Diagnostics disk for wireless LAN test.
  • Page 177 Tests and Diagnostics To execute the subtest, input the subtest number and press Enter. Subtest01 Communication test of 11a mode for 5100/5150 module (Two antenna type) This subtest execute transmitting/receiving test in 802.11a mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.
  • Page 178 Tests and Diagnostics Subtest03 Communication test of 11g mode for 5100/5150 module (Two antenna type) This subtest execute transmitting/receiving test in 802.11g mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.
  • Page 179 Tests and Diagnostics Subtest06 Communication test of 11b mode for 5100/5150 module (Three antenna type) This subtest execute transmitting/receiving test in 802.11b mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.

  • Page 180: Lan/Modem/Bluetooth/Ieee1394 Test Program

    Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program. Insert the test program disk for LAN/Modem/Bluetooth/IEEE1394 test in FDD and turn on the power. The following message will appear: Microsoft Windows XX Startup Menu ---------------------------------- Modem...
  • Page 181 Tests and Diagnostics Subtest01 (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. The following message will appear: [LAN transmit & receive test !] COMPLETED Repeat count = 00000 Error count 00000 LOOPBACK TEST 100Mbps Auto-negotiation TxRx Test...
  • Page 182 Tests and Diagnostics Subtest02 (GbE) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter. The following message will appear: Testing adaptor...hit <ESC> to abort. External Loopback Test...PASSED Testing completed.

  • Page 183: Modem Test : (Not Used)

    Tests and Diagnostics 3.29.2 Modem test : (Not Used) For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated “FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)” for the tests. ################################################################## ###### AC97' Modem Controller Diagnostics program #######...
  • Page 184 (A mobile phone with the Bluetooth function is also available.) ・ A Bluetooth card should be installed on the target computer. Install the Bluetooth function by clicking [All Programs] -> [TOSHIBA] -> [Bluetooth] -> [Bluetooth Settings]. Test procedure 1.
  • Page 185 Tests and Diagnostics 5. Select “Diagnostics” tab and click “Run”. 6. Check the “Log” to confirm the test result. BT address of test computer BT address of responder device 7. When the BT (Bluetooth) address of the responder device appears, the Bluetooth card and antenna connection are OK.

  • Page 186: Ieee1394 Test (Not Used)

    Tests and Diagnostics 3.29.4 IEEE1394 test (Not Used) To execute this test, input 4 and press Enter. Use another computer that can communicate by IEEE1394 (i. Link) cable as a NOTE: reference machine to perform this test. The following menu will appear: ******************************************************************** ******** IEEE1394[XXXXX] Diagnostics program...

  • Page 187: Sound Test Program

    Sound TEST disk cannot be used in Satellite Pro S300, TECRA A10/S10/P10. Therefore, please test the sound on Windows OS. 1) Play a music file. 2) click TOSHIBA-> utility -> "PC diagnostic tool." to test the sound Please check operation of speakers by one of methods. [CONFIDENTIAL] 3-85 PORTÉGÉ...

  • Page 188: Main Menu

    Tests and Diagnostics 3.31 SETUP 3.31.1 Function Description This program displays the current system setup information as listed below: Main menu System Time（System time ） System Date（System date ） CPU Type CPU Speed HDD1/SSD1 Total Memory Size System BIOS Version EC Version Language Security menu...

  • Page 189: Power Management Menu

    Tests and Diagnostics Power Management menu Wake-up on LAN Wake-up on LAN on Battery Wake on Keyboard Critical Battery Wake-up Panel Open – Power On Dynamic CPU Frequency Mode Core Multi-Processing Intel Turbo boosts Technology Intel Display Power Management SATA Interface setting BIOS Power Management Advanced menu Execute-Disable Bit Capability...

  • Page 190: Exit Menu

    Tests and Diagnostics Exit menu Load Setup Defaults Discard Changes Exit Saving Changes 3-88 [CONFIDENTIAL]) PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 191: Main Menu Screen

    Tests and Diagnostics 3.31.2 Accessing the SETUP Program Turn on the power SW. then press F2. The following display appears. Main menu screen [CONFIDENTIAL] 3-89 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 192 Tests and Diagnostics Security menu screen Power Management menu screen 3-90 [CONFIDENTIAL]) PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 193 Tests and Diagnostics Advanced menu screen Exit menu screen [CONFIDENTIAL] 3-91 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 194 Tests and Diagnostics Moving Within the SETUP Menu and Changing Values 1. Press  and  to move between the two columns. Press  and  to move between items in a column. 2. Press either the [Enter]Key to change the value. Accepting Changes and Exiting the SETUP Window 1.
  • Page 195 Tests and Diagnostics How to change setup Options Since a help is displayed on the right-hand side of each menu screen, it is referred to. [CONFIDENTIAL] 3-93 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 196: Maintenance (Winpe&Freedos) Test Program Operation

    Tests and Diagnostics 3.32 Maintenance (WinPE&FreeDos) Test Program Operation 3.32.1 . Outline This document explains how to operate T&D that is released through TOSHIBA Test & Diagnostic CD. 3.32.2 Outline of Specification The TOSHIBA Test & Diagnostic CD already released includes WindowsPE T&D (hereafter, referred as WinPE T&D) and Freedos T&D (hereafter, referred as Fdos T&D) and...

  • Page 197: Starting Toshiba Test & Diagnostic

    3.33 . Starting TOSHIBA Test & Diagnostic 3.33.1 Starting from CD 1. Load the TOSHIBA Test & Diagnostic Discs into the optical disc drive and turn off the computer's power. 2. While holding down F12 key on the keyboard, turn on your computer - when the logo screen appears, release the F12 key.
  • Page 198 Tests and Diagnostics NOTE: After [winpe] is selected, the following message is displayed on the screen. At this time, ”Press any key to boot from CD or DVD..” is displayed, but only [ENTER] key is valid. ress the Enter key again on this screen. If the Enter key is pressed, WindowsPE will start. The key different from an Enter key is pressed.

  • Page 199: Windows Pe T&D

    Tests and Diagnostics 3.34 . Windows PE T&D 3.34.1 Equipment Configuration for Test The following table indicates equipment configuration necessary for conduction of the tests items shown below using WinPE T&D. Test Item Equipment required Remarks USB flash memory Free space : More than 12MB (When you start WinPE T&D from a USB memory, use 512MB or more of USB memory.) Media containing test data...
  • Page 200 After the startup of the OS, unless CD volume name is WINTDCD or USB volume name is WINTDUSB, WinPE T&D does not start automatically. Note: If the system starts up from the TOSHIBA Test & Diagnostic CD, WinPE T&D in the USB memory starts when the USB memory created in section 3-5-2 is connected.
  • Page 201 Tests and Diagnostics 3.34.3 System Information Menu If you set the TOSHIBA Test & Diagnostic CD to the ODD drive and run WinPE T&D, the following test selection screen is displayed. (For further details, refer to Chapter 2.) Hereinafter, System Information will be described in detail.
  • Page 202 Tests and Diagnostics 3.34.3.2 Details of the system information displayed on an information tree The details of the system information item displayed on each information tree are shown below. ● BIOS The following items display DMI and BIOS information of the PC. Item Description Manufacturer...
  • Page 203 Tests and Diagnostics ● MEMORY The following item displays memory information of the PC. Item Description Physical Memory Displays the capacity (GB) of the physical memory on the PC ● NETWORK The following items displays network card information of the PC. If more than one network card is connected, the information of up to 4 network cards are displayed.
  • Page 204 Tests and Diagnostics ● ODD The following item displays ODD information of the PC. If more than one ODD is connected, the information of up to 4 ODDs are displayed. Item Description ODD0 - 3 Displays the name and the media type of the ODD connected to the PC.
  • Page 205 Tests and Diagnostics 3.34.4 Test Menu This section explains the Diagnostics screen. 3.34.4.1 Explanation of each item ▼ [Multitask] check box Checking this box activates each test as multi-task. ▼ [CPU Stress] check box Checking this box applies any stress to the CPU during the test. Restriction: If the test is conducted, uncheck Multitask in the Simple mode before the test because of too much stress to be applied to the CPU.
  • Page 206 Tests and Diagnostics ▼ Testing time Updates the testing time and displays it in real time during the execution of the test. ▼ Test setting and Result This will be explained in section 3-4-2. 3.34.4.2 Test setting and Result ▼ TEST Item Checks the check box of the item to be tested. ▼...
  • Page 207 Tests and Diagnostics Status Description Device not connected Peripheral device necessary for the test is not connected. USB flash memory, FDD and others may be connected to the PC. Device has a problem Failure occurred in the device driver. This Device is disabled The device has been removed.
  • Page 208 Tests and Diagnostics 3.34.4.3 Test Procedure This section describes operation procedure of WinPE T&D. 1) Select the test item to run from Test Item and check it. (If you put a check mark in the ALL Item Check check box, all test items are checked.) 2) Select the test mode of each test.
  • Page 209 Tests and Diagnostics 3.34.4.4 Display of Test Result If the test ends successfully or the [STOP] button is clicked, the following Result screen is displayed. After confirming the result, click the [CLOSE] button to close the screen. After the display of the test result screen, the test result logs are saved to X drive. Note: WinPE is extracted on the RAM disk on drive X.
  • Page 210 Tests and Diagnostics 2) How to save log files The following is the procedure to save log files to an external media Test logs in the text format and HTML log files are saved to the external media. 2-1) Click the check box of the log file to save. If you click the [ALL Select] button, all the check boxes of the log files are checked.
  • Page 211 Tests and Diagnostics 2-3) If a destination confirmation message is displayed, click the [OK] button. 2-4) If the log file is successfully saved to the destination, the following confirmation screen is displayed and click the [OK] button. 2-5) After saving the log files, click the [Close] button to close the Management screen. [CONFIDENTIAL] 3-109 PORTÉGÉ...
  • Page 212 Tests and Diagnostics 3.34.5 System Utility Menu This section explains System Utility screen. 3.34.5.1 Explanation of Each Item ▼ Utility Item … A list of the utilities that this T&D supports ▼ Detail … Explanation of each utility is described. If you point to the utility which you wish to execute and click it, the utility starts.
  • Page 213 Tests and Diagnostics 3.34.5.2 USB Memory Creation Tool If the system is booted using the USB memory created in 3-5-2, the following screen is displayed. Press the arrow keys to operate on the multi-boot screen. Move the cursor to the desired item and press the Enter key. [WindowsPE T&D]: Starts up WindowsPE and then starts WinPE T&D.
  • Page 214 Tests and Diagnostics This utility extracts the contents of TOSHIBA Test & Diagnostic to the specified USB memory to provide the environment which allows you to start the test from the USB memory and conduct it. If the utility is executed, the following screen is displayed.
  • Page 215 Tests and Diagnostics 3.34.5.3 Display of SMART Information This utility lists the SMART information on the screen. Attribute and Worst values for each ID are also displayed. Since some HDDs do not have ID, these information are not displayed in that case. The following screen displays the SMART information of the first HDD.
  • Page 216 Tests and Diagnostics Each ID and its details are listed in the following table. Attribute Name Description Raw read error rate Read error rate Rate of errors which occur when the HDD reades data. Throughput performance Throuput performance Spin up time Start-up time of spindle mortor Averate time from turning the power on to starting spinning...
  • Page 217 Tests and Diagnostics UltraDMA CRC error count Number of CRC errors occurred during data transference in the UltraDMA mode DFh Load/Unload retry count Number of reloads of more than a certain amount of times [CONFIDENTIAL] 3-115 PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 218 Tests and Diagnostics 3.34.6 Details of Each Test Function 3.34.6.1 HDD Physical Test 1) Test content This test handles the HDDs to the PC as physical unit and conducts read test to the target HDD to check whether it works or not. Up to first four HDDs connected to the PC can be the target of the test.
  • Page 219 Tests and Diagnostics ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen. The detail of the error is printed to the log of WinPE T&D. Move details are as shown below. Message Explanation Remarks...
  • Page 220 Tests and Diagnostics 3.34.6.2 HDD Logical Test 1) Test content This test first verifies that the files which exist on the drive recognized as the built-in HDD are read normally. During the verification operation, the status update is performed sequentially (display of file names in File Name) and when the verification reaches the last file, it is terminated.
  • Page 221 Tests and Diagnostics 3.34.6.3 Memory Test 1) Test content This test reserves free memory area in the main memory and performs Write, Read and Compare operation to the area to verify data validity. A test using burst transfer is also performed.
  • Page 222 Tests and Diagnostics 3) Result judgment ■In the case of PASS The PASS Count on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen. ■In the case of FAIL The PASS Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.
  • Page 223 Tests and Diagnostics 3.34.6.4 USB Test 1) Test content This test accesses a file on the disk in the USB device (USB Flash Memory) to verify the file validity. Create a file with the specified size in the USB device and delete the file after creating it. ■...
  • Page 224 Tests and Diagnostics 3) Result judgment This test is regarded as 1PASS when every access to the files in all of the devices connected to the PC is successful. If an error occurs even in a device, the error count is incremented. ■...
  • Page 225 Tests and Diagnostics 3.34.6.5 ODD Test 1) Test content This test reads the test data in the CD inserted on the CD drive (External CD driver is also possible) to verify the data integrity. During the verification operation, update of the read address is performed (displayed on the right side of the Addressing Data) and when the verification reaches the end of the data, it is terminated.
  • Page 226 Tests and Diagnostics ■ In the case of PASS The PASS Count on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen. ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.
  • Page 227 Tests and Diagnostics 3.34.6.6 WIRED LAN Test 1) Test content This test checks that normal communication can be performed with the built-in LAN card. To execute the test, it is necessary that Mac address for the LAN card should have been set and IP address should have been given to the machine.
  • Page 228 Tests and Diagnostics ■ In the case of FAIL The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen. The detail of the error is printed to the log of WinPE T&D. More details are as shown below. Message Explanation Remarks...
  • Page 229 Tests and Diagnostics 3.34.6.7 CPU Test 1) Test content This test performs arithmetic operation test to the CPU to verify the CPU operation. The test processes ALU and FPU operations and allows you to check that the results are correct. ■Simple Mode / Detail Mode Conduct the same test in both Simple mode and Detail mode.
  • Page 230 Tests and Diagnostics The detail of the error is printed to the log of WinPE T&D. More details are as shown below. Message Explanation Remarks The ALU test made an An error occurred error. duringprocessing of ALU. The FPU test made an An error occurred error.
  • Page 231 Tests and Diagnostics 3.34.6.8 VIDEO Test 1) Test content This test displays red, green, blue, white and black colors, circles, line gradation, ASCII characters and H pattern full screen. ■ Simple Mode This test mode displays red, green, blue, white and black colors, circles, line gradation, ASCII characters and H pattern full screen.■Detail Mode This test mode performs display of test items in the Simple mode as well as random drawing of circles, squares and lines.
  • Page 232 Tests and Diagnostics 3.34.6.9 FDD Test 1) Test content This test accesses a file on a floppy disk and verifies that the access can be made correctly. Create a file with the specified size on a floppy disk and delete the file after creating it Perform the test after inserting a floppy disk to the drive.
  • Page 233 Tests and Diagnostics Message Explanation Remarks Space Size Error. There is no sufficient free space This message also appears Code(xx) for the file with the specified size. when no floppy disk is in the xx indicates error code. floppy disk drive. Open File Error.
  • Page 234 Tests and Diagnostics 3.34.6.10 IEEE1394 Test 1) Test content This test accesses a file in the IEEE1394 device and verifies that the access can be made correctly. Create a file with the specified size in the IEEE1394 device and delete the file after creating ■...
  • Page 235 Tests and Diagnostics the WinPE T&D screen. The detail of the error is printed to the log of WinPE T&D. More details are as shown below. Message Explanation Remarks File Access Failed the file access Error.xx: xx indicates drive name. Space size There is no sufficient free space Error.Code(xx:)
  • Page 236 Tests and Diagnostics 3.34.6.11 TIMER Test 1) Test content Execute the test after adjusting the internal time and verify the accuracy of the timer after it passes the year 2000. ■ Simple Mode / Detail Mode Simple Mode tests at intervals of order 5 seconds. Detail Mode tests at intervals of order 10 seconds.
  • Page 237 Tests and Diagnostics 3) Result judgment Both of PASS and FAIL are not displayed anywhere on the TIMER screen. The result is reflected to the log on the WinPE T&D screen. ■ In the case of PASS The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.
  • Page 238 Tests and Diagnostics 3.34.6.12 KEYBOARD Test 1) Test content The keyboard of PC is a test which judges whether it operates normally. ■Simple Mode / Detail Mode The same operation is carried out whichever it chooses. 2) Test screen The arrangement of a keyboard is displayed on the display of PC. 3-136 [CONFIDENTIAL]) PORTÉGÉ...
  • Page 239 Tests and Diagnostics 1) If the press of a key is recognized correctly, the object key on a display will be eliminated. 2) When redoing a keyboard test, the "Refresh" button arranged at the screen lower left is pressed. Next, it returns to the state immediately after starting. Note: The check of the "FN"...
  • Page 240 Tests and Diagnostics The keyboard which can be tested is two kinds, "US Keyboard A4 Mode" and "US Keyboard A4 Mode+10Key Mode." When you test a keyboard with a ten key, choose "US Keyboard A4 Mode+10Key Mode" by the combo box of the keyboard layout upper left stage. 3-138 [CONFIDENTIAL]) PORTÉGÉ...
  • Page 241 Tests and Diagnostics 3) Result judgment It is normal, if a keyboard test is done and all the keyboard layouts are eliminated. Press the "Pass" button with the judgment button at the upper right of a keyboard layout. Press the "Fail"...
  • Page 242 Tests and Diagnostics 3.34.6.13 Mouse Test 1) Test content The Mouse of PC is a test which judges whether it operates normally. ■Simple Mode / Detail Mode The same operation is carried out whichever it chooses. 2) Test screen If a mouse test start is carried out, the above-mentioned screen will be displayed. 3-140 [CONFIDENTIAL]) PORTÉGÉ...
  • Page 243 Tests and Diagnostics 1) There is a test item to 1-9 of a mouse test screen. If applicable mouse operation is performed, a test item will disappear. Moreover, it is simultaneously displayed on the corresponding section of a right-hand side mouse illustration by coloring. 2) Press the "Refresh"...
  • Page 244 Tests and Diagnostics 3) Result judgment When all the test items of a mouse test disappear and it is normal, Please push the "Pass" button of a mouse test screen. Press the "Fail" button, when abnormal. A warning message is displayed, when the "Pass" button is pressed before the mouse test items 1-9 were all completed.

  • Page 245: Dos T&D

    Tests and Diagnostics 3.35 DOS T&D 3.35.1 Configuration of Test Equipment The configuration of test equipment required for executing FreeDOS T&D is as follows: Note: Start the machine after connecting the FDD. If the FDD is connected to the machine after FreeDOS T&D started, it does not recognize the FDD. 3.35.1.1 Test device configuration Devices to be tested and Test devices (Abbreviated names)
  • Page 246 Tests and Diagnostics HDD ： Hard disk drive KB ： Keyboard FDD ： Floppy disk drive 3.35.1.2 Test program configuration This test program is configured as below: 3-144 [CONFIDENTIAL]) PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 247 Tests and Diagnostics 3.35.1.3 Test program list The following table lists test items included in each test. Test name Test No. Sub No. Test item SYSTEM DMI read MEMORY Conventional memory Protected mode Cache memory(on/off) Stress test KEYBOARD Pressed key code display DISPLAY VRAM read/write for VGA Gradation for VGA...
  • Page 248 3.35.2 How to start T&D 3.35.2.1 Diagnostics main menu Set the TOSHIBA Test & Diagnostic CD to the ODD drive and turn the power of the system If you select Freedos on the BOOT selection screen then the test program is loaded and the following test selection screen is displayed.
  • Page 249 Tests and Diagnostics 3.35.2.2 Diagnostics test menu If you select [1] in the main menu, the following test screen is displayed. Use the Up or Down cursor key to select your desired test item and press the [Enter] key. [1] - [9]: Select the subtest menu described in section 4-2-3. [88］: Specifies the number of error retries.
  • Page 250 Tests and Diagnostics 2) HARD DISK TEST The following message will appear. Select the Hard Disk DRIVE to be tested, then press Enter. ［1］：Drive 1 ［2］：Drive 2 ［3］：Drive 3 ［4］：Drive 4 ［0］：Drives 1 to 4 This message is used to select the error dump operation when a data compare error is detected.
  • Page 251 Tests and Diagnostics 3.35.2.3 Sub test menu If you select any test item from “DIAGNOSTICS TEST MENU”, the following sub menu is displayed. Use the Up or Down cursor key to select your desired item and press the [Enter] key. When you select any subtest item, you are taken to the test mode described in the detail of each test function in section 4-6.
  • Page 252 Tests and Diagnostics 3.35.3 Test Operating Procedure If you select any test item from the subtest menu and execute it, you are required to set the test mode. Set the test mode according to the following procedure. Use the Up and Down cursor keys to select an option for TEST LOOP and ERROR SOPT.
  • Page 253 Tests and Diagnostics ［［ HALT OPERATION ］］ １：Test end …The test ended. Select a subtest. ２：Continue …The next step will be executed. ３：Retry …The error step will be retried. 3) Discontinuing a test If you press the [Ctrl] + [Alt] + [Break] keys during a test, the test is discontinued and the screen returns to the subtest menu described in section 3-31-4.2.3.
  • Page 254 Tests and Diagnostics 3.35.4 Error Code Status If an error occurs during any test, one of the following error codes is displayed. Device Name Code Status Common DATA COMPARE ERROR SYSTEM ROM - CHECKSUM ERROR ROM - SERIAL ID WRITE ERROR ROM - NOT SUPPORTED PS-SYSTEM ROM - SENSING ERROR(AC-ADAPT) ROM - SENSING ERROR(1st Batt)
  • Page 255 Tests and Diagnostics FDD - RECORD NOT FOUND FDD - DMA OVERRUN ERROR FDD - DMA BOUNDARY ERROR FDD - CRC ERROR FDD - FDC ERROR FDD - SEEK ERROR FDD - TIME OUT ERROR FDD - NOT DRIVE ERROR FDD - MEDIA REMOVED FDD - WRITE BUFFER ERROR HDD - HDC NOT RESET ERROR...
  • Page 256 Tests and Diagnostics 3.35.5 Task Function This T&D has three tasks, each of which has the following function. 3.35.5.1 Log Utilities（Task #5） This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk or USB memory The operation guide is displayed at the bottom of the screen and the error status names are displayed on the right side of the screen.
  • Page 257 Tests and Diagnostics 3.35.5.2 Running Test（Task #6） This test is a continuous test to be applied to the devices capable of unattended operation. The name of test device and the number of subtest being tested are displayed on the screen during a test.
  • Page 258 Tests and Diagnostics 3.35.5.3 FD & HD Utilities（Task #7） Run the utility on the floppy disk. If you select task No. [7], the following FDD utility selection menu is displayed. Use the Up and Down cursor keys to select your desired item and press the [Enter] key. If you press the [Esc] key or select [9], the screen returns to the main menu described in section 4.2.1.
  • Page 259 Tests and Diagnostics 3.35.6 Detail of Each Test Function 3.35.6.1 System Test 1) DMI data read This subtest displays the information in the Flash-ROM in the following format Model Name ： XXXXXXXX Version Number ： XXXXXXXX Serial Number ： XXXXXXXX Model Number ：...
  • Page 260 Tests and Diagnostics Test data = CCAA5533H, 8000000H Step 2: Byte Enable Test Write the data byte by byte to the initial address of the data in 64KB units and the initial data + 4, then read double words of the written data and compare the result with the original data.
  • Page 261 Tests and Diagnostics With regard to the test memory content, save the data to the test memory before the test and restore it to the former address after the test. (Coincidence assurance of the memory content) Details of Test Step 1: Sequential Write (Fixed pattern 1 MMX version 00005555AAAAFFFFh） : Sequential Read and Compare Step 3: Sequential Write (Fixed pattern 2 MMX version FFFFAAAA55550000h）...
  • Page 262 Tests and Diagnostics : JMP + Read and Compare Step 7: JMP＋Write (Address pattern 2) 1/4. 3/4 increment 0, 1/2 decrement : JMP＋Read and Compare Step11: Dword Transfer ( Data is an 32-bit shift data) : Step 11 bit-reversed pattern 3-160 [CONFIDENTIAL]) PORTÉGÉ...
  • Page 263 Tests and Diagnostics 3.35.6.3 Keyboard Test 1) Pressed key code display When a key is pressed, the scan code, character code, and key top name are displayed on the screen in the format shown below. The 88 key (compatible with the 106 key) is not tested because this key operating in overseas mode uses the different character code table (Not for Japan model).
  • Page 264 Tests and Diagnostics 3.35.6.4 Display test Move the highlight bar to the subtest you want to execute and press Enter. 1) VRAM Read / Write for VGA This subtest writes the constant data (AAAAh and 5555h) to the video RAM. The data is read and compared to the original data.
  • Page 265 Tests and Diagnostics 3.35.6.5 Floppy Disk Test This subtest tests floppy disks. 1) Sequential read This subtest performs a Cyclic Redundancy Check (CRC) that continuously reads all the tracks (track: 0 to 39/0 to 79) on a floppy disk. 2) Sequential read / write This subtest continuously writes data pattern B5ADADh to all the tracks (track: 0 to 39/0 to 79) on a floppy disk.
  • Page 266 Tests and Diagnostics ［ FDC Status ］ XX XX XX XX XX FDC Status 0 ： Result Status 0 1 ： Result Status 1 2 ： Result Status 2 3 ： Cylinder Address 4 ： Head Address 5 ： Sector Address 6 ：...
  • Page 267 Tests and Diagnostics ［ Result Status 1 ］ EN ： End of Cylinder DE ： Data error OR ： Over run (DMAC) ND ： No data NW ： Not writable MA ： Missing address mark ［ Result Status 2 ］ CM ：...
  • Page 268 Tests and Diagnostics 3.35.6.6 Hard Disk Test 1) Sequential read This subtest performs a forward read operation (0 to Maximum) by 63 sectors. 2) Address uniqueness This subtest writes unique address data to each sector of the HDD track-by-track. The data written to each sector is then read and compared with the original data.
  • Page 269 Tests and Diagnostics 5) Partial read This subtest reads 1GB data that is in minimum, middle and maximum address of the HDD area. 6) Write specified address This subtest writes specified data to a specified cylinder and head on the HDD. 7) Read specified address This subtest reads data, which has been written to a specified cylinder and head on the HDD.
  • Page 270 Tests and Diagnostics [HDC Status] : P – 1F7h Name Function 0: HDC is ready. BSY（busy） 1: HDC is busy. 0: HDD does not accept the command. DRY（drive ready） 1: HDD is ready. 0: Write is successful DWF（write fault） 1: Write error 0: Seek error DSC（seek complete）...
  • Page 271 Tests and Diagnostics [Error register] Ｐ – 1F1h Name Function 0: Not used 1: Defective block mark detection. （BadBlockMark） 0: No uncorrectable data error UNC（uncorrectable） 1: Uncorrectable data occurrence - - - 0: Not used 1: No ID field （identification） - - - 0: Not used ABT（about）...
  • Page 272 Tests and Diagnostics 3.35.6.7 Real timer test 1) Real time This subtest sets and displays the calendar or clock function. 2) Backup memory This subtest writes the data for 1bit ON (01, 02, 04…80h) and 1bit OFF (FE, FB, FB…7Fh) and AAh, 55h to 114 bytes of addresses from 0E to 7Fh, reads the written data and compares the result with the original data.
  • Page 273 Tests and Diagnostics 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information 3.36.1 Details of HTML Log File This section provides details of the HTML log file stored in the storage. 3.36.1.1 System Information The following table lists system information of the PC that Item Name Description Manufucture r...
  • Page 274 Tests and Diagnostics Physical Memory Capacity (MB) of memory which is installed in PC NetWork0 Name of LAN card. Only the first LAN card is displayed on the screen. MAC address Mac address of LAN card IDE HDD Name of the first IDE HDD and its capacity (GB) IDE HDD Name of the second IDE HDD and its capacity (GB) 1394 Disk...
  • Page 275 Tests and Diagnostics 3.36.1.3 Test Result The following table lists the test results. If an error occurs during a test, the line of the test on the screen is displayed in red color. Item Name Description Test Name Name of test Test Information Brief explanation of each test Pass Count...
  • Page 276 Tests and Diagnostics 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information 3.37.1 Outline Describes notices and restrictions on using this program 3.37.2 Notices and Restrictions (Win PE T&D) 1) CPU Stress When the CPU stress checkbox is checked, it is recommended that this test be conducted in the Simple mode.
  • Page 277 Tests and Diagnostics 6) Boot Media If the system is booted from the CD when both the CD and the USB memory that contain WinPE T&D are connected to the PC, T&D in the USB memory starts up. Also, when a bootable CD is not inserted in the CD drive when the system is booted from the USB memory, the ODD test fails with an error because the ODD test file is only contained in this CD.

  • Page 278: Replacement Procedures

    Chapter 4 Replacement Procedures [CONFIDENTIAL]...
  • Page 279 4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 280 4 Replacement Procedures Chapter 4 Contents Overview ........................4-1 Bridge media (SD Card/MultiMedia Card)/SIM card ..........4-10 4.2.1 Bridge media ....................4-10 4.2.2 SIM card ......................4-11 Battery pack ......................4-13 Memory module ....................... 4-18 SSD .......................... 4-20 RTC battery/LN board/3G card ................4-22 DC fan ........................
  • Page 281 4 Replacement Procedures Figures Figure 4-1 Removing the Bridge media ................ 4-10 Figure 4-2 Removing the SIM card (1) ................. 4-11 Figure 4-3 Removing the SIM card (2) ................. 4-12 Figure 4-4 Removing the battery pack (1) ..............4-14 Figure 4-5 Removing the battery pack (2) ..............
  • Page 282 4 Replacement Procedures Figure 4-31 Removing the wireless LAN antenna/camera module (No-3G model) ..4-66 Figure 4-32 Removing the hinge ..................4-81 PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 283 4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 284 4 Replacement Procedures Replacement Procedures Overview CAUTION: The case and parts of this machine are delicate (thin) because this machine is lighter than a usual machine. Handle with care of installing/removing. In all cases when replacing the units, remove the 4.2 Bridge media/SIM card and 4.3 Battery pack.
  • Page 285 4 Replacement Procedures Please prepare required parts in advance, when replacing the following items. Parts List ITEM PART NAME Quantity ITEM No COVER ASSY TOUCH PAD T-PAD BTN COV ASSY COVER ASSY FINGER SENSOR BOARD ASSY KEYBOARD UNIT INSULATOR KB Parts List ITEM PART NAME...
  • Page 286 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Parts List Manual NAME PART NAME ITEM No System board MOTHER BOARD ASSY MEMORY DDR3 1333 4GB Memory module MEMORY DDR3 1333 2GB WLAN+BT COMBO MODULE Wireless LAN card 12-C...
  • Page 287 Please read the following safety instructions before disassembling the computer and always follow the instructions while working on the computer. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.
  • Page 288 4 Replacement Procedures Before You Begin Take note of the following points before starting work. Always remove the AC adapter and battery pack before commencing any of the procedures. The procedure for removing the battery pack is described in section “4.2. Battery Pack”. 1.
  • Page 289 4 Replacement Procedures Disassembly Procedures Four main types of cable connector are used.  Pressure plate connector  Spring connector  Back flip connector  Normal pin connector For pressure plate connectors, slide the pressure plate holding tags on both sides of the plastic pressure plate on the connector and pull the cable out from the connector.
  • Page 290 4 Replacement Procedures Assembly Procedures After the computer has been disassembled and the part that caused the fault has been repaired or replaced, the computer must be reassembled. Take note of the following general points when assembling the computer.  Take your time and follow the instructions carefully. Hurrying the assembly work will only introduce new problems.
  • Page 291 CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose. NOTE: Toshiba recommends that you use an electric screwdriver for quick and easy operations.  M2 (2mm) 0.167 N·m(1.7 kgf·cm) ...
  • Page 292 4 Replacement Procedures Grip Color Some screws have a colored grip area to help you determine the length of the screw. [Normal grip]  Even numbered length screws: Brown  Odd numbered length screws: White Grip area  Special length screw: Blue [Special grip] ...

  • Page 293: Bridge Media (Sd Card/Multimedia Card)/Sim Card

    4 Replacement Procedures Bridge media (SD Card/MultiMedia Card)/SIM card 4.2.1 Bridge media Removing the Bridge media To remove the Bridge media, follow the steps below and refer to Figure 4-1. CAUTION: Before you remove the Bridge media, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
  • Page 294 4 Replacement Procedures 4.2.2 SIM card Removing the SIM card To remove the SIM card, follow the steps below and refer to Figure 4-2 and 4-3. CAUTION: Insert or remove a SIM card in accordance with any instructions in the SIM card manual or the manuals of the computer system you are using.
  • Page 295 4 Replacement Procedures 3. Take out the SIM card from the SIM tray. Metal connector SIM Card Figure 4-3 Removing the SIM card (2) Installing the SIM card To install the SIM card, follow the steps below and refer to Figure 4-2 and 4-3. 1.

  • Page 296: Battery Pack

    4 Replacement Procedures Battery pack Removing the Battery pack To remove the battery pack, confirm that the computer is shut down. Then follow the steps below and refer to Figure 4-4 and 4-5. CAUTION: When handling battery pack, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack.
  • Page 297 4 Replacement Procedures Bottom cap Base assembly Figure 4-4 Removing the battery pack (1) 4-14 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 298 4 Replacement Procedures 6. Disconnect the battery harness from the connector CN8110 on the system board. 7. Remove the following screws and the battery pack.  M2.55C 6 (Described as “5” in the figure) FLAT HEAD screw CAUTION: When removing the battery pack, do not drop the screws on the computer. Battery pack Battery harness CN8110...
  • Page 299 CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. For environmental reasons, collect the spent battery packs. Use only batteries recommended by Toshiba for replacements. Handle the battery pack with care of followings: 1.
  • Page 300 4 Replacement Procedures 4. Set the base assembly to the cover assembly and secure them with the following screws.  M2.54B 1 (Described as “4T” in the Figure 4-4) TORX screw  M2.54B 11 (Described as “4” in the Figure 4-4) FLAT HEAD screw ...

  • Page 301: Memory Module

    4 Replacement Procedures CAUTION: The battery pack must be removed, before removing all FRUs/parts after here. Memory module Removing the Memory module To remove the memory module, remove the battery pack. Then follow the steps below and refer to Figure 4-6. CAUTION: When removing the memory module, make sure the computer is powered off.
  • Page 302 4 Replacement Procedures Installing the Memory module To install the memory module, remove the battery pack. Then follow the steps below and refer to Figure 4-6. CAUTION: When installing the memory module, make sure the computer is powered off. Inserting a memory module with the power on might damage the module or the computer itself.
  • Page 303 4 Replacement Procedures CAUTION: Take care not to press on the top or bottom of the SSD. Pressure may cause data loss or damage to the device. Removing the SSD To remove the SSD, follow the steps below and refer to Figure 4-7. 1.
  • Page 304 4 Replacement Procedures Installing the SSD To install the SSD, follow the steps below and refer to Figure 4-7. 1. Insert the SSD to the connector CN1910 on the system board slantwise. 2. Push down the SSD and secure it with the following screws. ...

  • Page 305: Rtc Battery/Ln Board/3G Card

    4 Replacement Procedures RTC battery/LN board/3G card Removing the RTC battery/LN board/3G card To remove the RTC battery/LN board/3G card, follow the steps below and refer to Figure 4- 8 to 4-12. 1. Disconnect the LN board FPC from the connector CN9500 on system board and connector CN9600 on the LN board.
  • Page 306 4 Replacement Procedures 2. Disconnect the RTC battery harness from the connector CN9300 on the system board. 3. Open the insulator (INSU RTC BATT) and remove the RTC battery. CAUTION: Risk of explosion if RTC battery is replaced by an incorrect type. Dispose of used RTC batteries according to the laws and ordinances of your local authority.
  • Page 307 4 Replacement Procedures 4. Turn up the insulator (INSU W-LAN) and disconnect the wireless LAN antenna cables from the connectors on the wireless LAN card (gray cable from “Main” or “1” and black cable from “Sub” or “2”) using an antenna coaxial cable disconnector. 5.
  • Page 308 4 Replacement Procedures 8. Remove the gasket. 9. Remove the following screws, 3G card and LN board.  M23B 3 S-THIN HEAD M2x3B S-THIN HEAD Gasket (WiMAX model only) LN board 3G card M2x3B S-THIN HEAD (3G model only) (3G model only) Figure 4-11 Removing the LN board (2) PORTÉGÉ...
  • Page 309 4 Replacement Procedures 10. Disconnect the 3G card from the connector CN2610 on the LN board. CN2610 3G card Figure 4-12 Removing the 3G card 4-26 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 310 4 Replacement Procedures Installing the RTC battery/LN board/3G card To install the RTC battery/LN board/3G card, follow the steps below and refer to Figure 4-8 to 4-12. 1. Connect the 3G card to the connector CN2610 on the LN board. 2.
  • Page 311 4 Replacement Procedures 3. Stick the gasket in place. 4. Turn up the insulators (INSU HNS HOLD and INSU HNS BH R) and arrange the harnesses in place. 5. Close the insulators (INSU HNS HOLD and INSU HNS BH R). 6.

  • Page 312: Dc Fan

    4 Replacement Procedures DC fan Removing the DC fan To remove the DC fan, follow the steps below and refer to Figure 4-13. 1. Disconnect the fan harness from the connector CN3380 on the system board. 2. Remove the following screws securing the DC fan. ...
  • Page 313 4 Replacement Procedures Installing the DC fan To install the DC fan, follow the steps below and refer to Figure 4-13. 1. Set the DC fan in place and secure it with the following screws.  M2.55C 2 FLAT HEAD 2.
  • Page 314 4 Replacement Procedures Removing the Fin To remove the fin, follow the steps below and refer to Figure 4-14. 1. Remove the following screws and fin.  M23.5C 2 BIND NOTE: When removing the fin, be sure to remove the screws in the reverse order of the number marked on the fin.
  • Page 315 4 Replacement Procedures Installing the Fin To install the fin, follow the steps below and refer to Figure 4-14. 1. When silicon grease is already applied to the CPU, wipe them off with a cloth in advance. 2. Apply new grease (Shin-Etsu Chemical Co. X-23-7921-5) on the CPU using a special syringe as shown in the following figure.

  • Page 316: System Board/Wireless Lan Card

    4 Replacement Procedures System board/Wireless LAN card CAUTION: 1. If replacing with a new system board, update the DMI information as described in Chapter 3 “Test Program”. Also update with the latest BIOS and EC/KBC as described in Appendix G and in Appendix H. 2.
  • Page 317 4 Replacement Procedures Removing the System board/Wireless LAN card To remove the system board/wireless LAN card, follow the steps below and refer to Figure 4-15 to 4-16. 1. Peel off the glass tape. 2. Disconnect the KB BL flexible cable, KB flexible cable, TP board FFC, speaker harness and LCD harness from the connectors CN3241, CN3230, CN9550, CN6000 and CN5300 on the system board.
  • Page 318 4 Replacement Procedures 3. Take out the DC-IN harness from the slot of the cover assembly and disconnect it from the connector CN8800 on the system board. 4. Turn up the insulator (INSU W-LAN) and remove the following screw.  M23B 1 S-THIN HEAD 5.
  • Page 319 4 Replacement Procedures Installing the System board/Wireless LAN card To install the system board/wireless LAN card, follow the steps below and refer to Figure 4- 15 to 4-16. 1. Connect the wireless LAN card to the connector CN2600 on the system board. 2.
  • Page 320 4 Replacement Procedures PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-37...
  • Page 321 4 Replacement Procedures 3. Turn up the insulator (INSU W-LAN) and secure the system board with the following screws.  M23B 2 S-THIN HEAD 4. Connect the DC-IN harness to the connector CN8800 on the system board and set it to the slot of the cover assembly.
  • Page 322 4 Replacement Procedures Replacement Procedures 4.10 Speaker Removing the Speaker To remove the speaker, follow the steps below and refer to Figure 4-17. 1. Peel off the glass tapes. 2. Turn up the insulators (INSU SPK HNS HLD and INSU COV TPAD) and release the speaker harness.
  • Page 323 4 Replacement Procedures Installing the Speaker To install the speaker, follow the steps below and refer to Figure 4-17. 1. Set the speaker to the slots of the cover assembly. 2. Turn up the insulators (INSU SPK HNS HLD and INSU COV TPAD) and arrange the speaker harness in place.

  • Page 324: Touch Pad/Fingerprint Sensor Board

    4 Replacement Procedures 4.11 Touch pad/Fingerprint sensor board Removing the Touch pad/Fingerprint sensor board To remove the touch pad/fingerprint sensor board, follow the steps below and refer to Figure 4-18 to 4-21. 1. Disconnect the TP board FFC from the connector CN3380 on the TP board. 2.
  • Page 325 4 Replacement Procedures 4. Release the latches and remove the touch pad and touch pad button cover adhered with the double-sided tape. NOTE: Do not reuse the removed touch pad and touch pad button cover. Be sure to use new touch pad and touch pad cover. Touch pad button cover Touch pad Figure 4-19 Removing the touch pad/fingerprint sensor board (2)
  • Page 326 4 Replacement Procedures 5. Peel off the aluminum tape (AL TAPE) and peel off the fingerprint sensor board. NOTE: Do not reuse the removed fingerprint sensor board. Be sure to use a new fingerprint sensor board. In the models without the fingerprint sensor board, peel off the AL TAPE NONFINGER.
  • Page 327 4 Replacement Procedures 6. Remove the following screws and slide the TP board to the arrow pointing.  M23B 2 S-THIN HEAD M2x3B S-THIN HEAD TP board Hole Figure 4-21 Removing the touch pad/fingerprint sensor board (4) 4-44 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 328 4 Replacement Procedures Installing the Touch pad/Fingerprint sensor board To install the touch pad/fingerprint sensor board, follow the steps below and refer to Figure 4-18 to 4-21. 1. Slide the TP board to the hole of the cover assembly and secure it with the following screws.
  • Page 329 4 Replacement Procedures 3. Peel off the separator of a new fingerprint sensor board. 4. Stick the fingerprint sensor board and aluminum tape (AL TAPE) in place. NOTE: Stick the aluminum tape (AL TAPE) as shown in the figure below. In the models without the fingerprint sensor board, stick the AL NONE FINGER to the cover assembly in place.
  • Page 330 4 Replacement Procedures 5. Stick a new touch pad button cover to the cover assembly and peel off the separators of the touch pad button and cover assembly. NOTE: When setting the touch pad button cover, be sure to secure the latches in the order of the number marked on the figure below.
  • Page 331 4 Replacement Procedures 4.12 Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-22. 1. Remove the aluminum tape (AL TAPE) from the back of the cover assembly. (Refer to the NOTE of the Page.4-50) 2.
  • Page 332 4 Replacement Procedures Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-22. 1. Stick a new insulator (INSU KB) on the cover assembly. 2. Peel off the separator of the insulator (INSU KB). NOTE: When sticking an INSU KB to COVER ASSY, refer to the following figure.
  • Page 333 4 Replacement Procedures 4. Stick the aluminum tape (AL TAPE) on the back of the cover assembly. NOTE: When sticking an AL TAPE, refer to the following figure. 4-50 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)

  • Page 334: Cover Assembly/Lcd Assembly

    4 Replacement Procedures 4.13 Cover assembly/LCD assembly Removing the Cover assembly/LCD assembly To remove the cover assembly/LCD assembly, follow the steps below and refer to Figure 4- 23 to 4-25. 1. Peel off the insulator (INSU ANT HLD) to release the wireless LAN antenna cable (black).(3G model only ) Insulator (INSU ANT HLD)
  • Page 335 4 Replacement Procedures 2. Release the latches and remove the hinge caps. 3. Remove the following screw and D SUB cover.  M23B 1 S-THIN HEAD 4. Remove the following screws securing the cover assembly and LCD assembly.  M2.53C 4 S-THIN HEAD M2.5x3C S-THIN HEAD...
  • Page 336 4 Replacement Procedures 5. Open the display 90 degrees and separate the LCD assembly and cover assembly. Cover assembly LCD assembly Figure 4-25 Removing the cover assembly/LCD assembly (3) PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-53...
  • Page 337 4 Replacement Procedures Installing the Cover assembly/LCD assembly To install the cover assembly/LCD assembly, follow the steps below and refer to Figure 4-23 to 4-25. 1. Set the LCD assembly to the cover assembly and secure them with following screws. ...
  • Page 338 4 Replacement Procedures 4.14 LCD Removing the LCD To remove the LCD, follow the steps below and refer to Figure 4-26 to 4-29. 1. Remove the LCD mask while releasing the latches (lower side first). LCD mask Figure 4-26 Removing the LCD mask PORTÉGÉ...
  • Page 339 4 Replacement Procedures 2. Peel the LCD from the LCD cover. NOTE: The LCD is fixed to the LCD cover with the both-sided tape. Peel the LCD from the LCD cover, described as followings: (1) Set the thin edge of the spatula to the rib of the LCD cover. (2) Insert the thin edge of the spatula between the LCD and LCD cover.
  • Page 340 4 Replacement Procedures 3. Turn up the insulators (INSU CABLE HLD L and INSU LCD HNS HLD) and remove the LCD from the LCD cover. LCD cover Insulator Figure 4-28 Removing the LCD (2) PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-57...
  • Page 341 4 Replacement Procedures 4. Turn up the tub portion of the LCD harness and disconnect the LCD harness from the connector on the LCD. LCD harness Connector Figure 4-29 Removing the LCD (3) 4-58 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 342 4 Replacement Procedures Installing the LCD To install the LCD, follow the steps below and refer to Figure 4-26 to 4-29. NOTE: When replacing the LCD with a new one, stick the INSU LCD BLIND to the LCD in place. 1.
  • Page 343 4 Replacement Procedures Arrange the harnesses as shown in the figure below. 4-60 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 344 4 Replacement Procedures 3. Fix the harnesses with the insulators (INSU CABLE HLD L and INSU LCD HNS HLD). 4. Set the LCD mask to the LCD cover while engaging the latches. NOTE: When replacing the LCD mask with a new one, stick the SQUARE CUSHION (Camera (VGA) model), INSU CAM HD (Camera (HD) model) or INSU CIRCLE (No-Camera model) to the LCD mask in place.
  • Page 345 4 Replacement Procedures When setting the LCD mask, be sure to secure the latches in the order of the number marked on the figure below. 4-62 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 346 4 Replacement Procedures NOTE: When replacing the LCD mask with a new one, stick the camera panel (Camera model) or LCD mask seal (No-Camera model) to the LCD mask in place. PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-63...

  • Page 347: Wireless Lan Antenna/3G Antenna/Camera Module

    4 Replacement Procedures 4.15 Wireless LAN antenna/3G antenna/Camera module Removing the Wireless LAN antenna/Bluetooth antenna/3G antenna To remove the wireless LAN antenna/Bluetooth antenna/3G antenna, follow the steps below and refer to Figure 4-30 and 4-31. 1. Peel off the insulator (INSU SQUARE) and turn up the insulators (INSU ANT LCD HLD).
  • Page 348 4 Replacement Procedures Insulator (INSU ANT LCD HLD) Insulator (INSU SQUARE) Camera module Insulator (INSU SQUARE) 3G antenna (black) Wireless LAN antenna (gray) Wireless LAN antenna (black) 3G antenna (gray) Camera harness Insulator (INSU ANT LCD HLD) Figure 4-30 Removing the wireless LAN antenna/3G antenna/camera module (3G model) PORTÉGÉ...
  • Page 349 4 Replacement Procedures Insulator (INSU ANT LCD HLD) Wireless LAN antenna (gray) Camera harness Camera module Wireless LAN antenna (black) Insulator (INSU ANT LCD HLD) Figure 4-31 Removing the wireless LAN antenna/camera module (No-3G model) 4-66 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 350 4 Replacement Procedures Prepare required parts in advance, when replacing the following items. Parts List ITEM PART NAME Quantity ITEM No LCD COVER LCD COVER ASSY ASSY W-LAN ANTENNA WITH CABLE W-LAN ANTENNA WITH CABLE CAMERA MODULE CAMERA HARNESS 3G ANTENNA WITH CABLE 3G ANTENNA WITH CABLE Installing the Wireless LAN antenna/3G antenna/Camera module To install the Wireless LAN antenna/3G antenna/Camera module, follow the steps below and...
  • Page 351 4 Replacement Procedures CAUTION: Replacing the antennas and camera with care of the followings: When sticking INSU ANT LCD HLD, refer to the following figure. 4-68 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 352 4 Replacement Procedures When sticking INSU CABLE HLD L, refer to the following figure. PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-69...
  • Page 353 4 Replacement Procedures When sticking INSU LCD HNS HLD, refer to the following figure. 4-70 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 354 4 Replacement Procedures When sticking GASKET, refer to the following figure. (Camera model) When arranging CAMERA HARNESS, refer to the following figure. (Camera model) PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-71...
  • Page 355 4 Replacement Procedures When sticking W-LAN antennas and 3G antennas, refer to the following figures. Wireless LAN (WiMAX) Model 4-72 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 356 4 Replacement Procedures Wireless LAN and 3G Model PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-73...
  • Page 357 4 Replacement Procedures When sticking INSU SQUARE and GASKET, refer to the following figures. Wireless LAN and 3G Model 4-74 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 358 4 Replacement Procedures Wireless LAN and 3G Model PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-75...
  • Page 359 4 Replacement Procedures When arranging the cables, refer to the following figure. 4-76 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 360 4 Replacement Procedures Peel off the separator of the D STICK TAPE and stick the antenna cables on the D STICK TAPE. Peel off the separator of the INSU CABLE HLD L and fix the antenna cables. PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-77...
  • Page 361 4 Replacement Procedures Peel off the separator of the INSU LCD HNS HLD and fix the antenna cables. 4-78 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 362 4 Replacement Procedures Peel off the separator of the D STICK TAPE and stick the antenna cables on the D STICK TAPE. Peel off the separator of the INSU CABLE HLD L and fix the antenna cables. PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887) [CONFIDENTIAL] 4-79...
  • Page 363 4 Replacement Procedures 4-80 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Maintenance Manual (960-887)
  • Page 364 4 Replacement Procedures 4.16 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-32. 1. Remove the following screws securing the hinges.  M2.53.1B 4 BIND 2. Remove the hinges (right and left) from the LCD cover. LCD cover M2.5x3.1B BIND M2.5x3.1B BIND...
  • Page 365 4 Replacement Procedures Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-32. 1. Set the hinges (right and left) to the LCD cover, and secure them with the following screws.  M2.53.1B 4 BIND 4-82 [CONFIDENTIAL]...
  • Page 366 Appendices [CONFIDENTIAL]...
  • Page 367 Appendices App-ii [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)
  • Page 368 Appendices Appendix Contents Appendix A Handling the LCD Module ................A-1 Appendix B Board Layout ....................B-1 Appendix C Pin Assignments .................... C-1 Appendix D Keyboard Scan/Character Codes ..............D-1 Appendix E Key Layout ..................... E-1 Appendix F Wiring Diagrams ................... F-1 Appendix G BIOS rewrite Procedures ................
  • Page 369 Appendices App-iv [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)

  • Page 370: Appendix A Handling The Lcd Module

    Appendix A Handling the LCD Module Appendices Appendix A Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assembly or disassembly. Observe the following precautions when handling the LCD module: 1.
  • Page 371 Appendices Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a CRT cleaning agent.
  • Page 372 Appendix A Handling the LCD Module Appendices 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge.
  • Page 373 Appendices Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9.
  • Page 374 Appendix A Handling the LCD Module Appendices 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. PORTÉGÉ...
  • Page 375 Appendices Appendix A Handling the LCD Module A-6  [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 376: Appendix B Board Layout

    Appendix B Board Layout Appendices Appendix B Board Layout System board (FAU2SY*) Front View ................ 2 System board (FAU2SY*) Back View ................4 LAN/3G/USB 3.0 board (FAU2LN*) View: ..............6 Touch Pad/LED board (FAU2TP*) View ..............8 Finger sensor board (FULFS*) View ................9 Figure B-1 System board (FAU22SY*) layout (front) ...............
  • Page 377 Appendices Appendix B Board Layout B.1 System board (FAU2SY*) Front View Figure B-1 System board (FAU22SY*) layout (front) [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 378 Appendix B Board Layout Appendices Table B-1 System board (FAU2SY*) connectors and ICs (front) Number Name PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 379 Appendices Appendix B Board Layout B.2 System board (FAU2SY*) Back View Figure B-2 System board (FAU2SY*) layout (back) [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 380 Appendix B Board Layout Appendices Table B-2 System board (FAU2SY*) connectors and ICs (back) Number Name CN1410 Memory B connector CN1910 mSATA SSD interface connector IS2130 SD Card interface connector PCI-E MINI CARD（Wireless LAN/WiMAX/Bluetooth） CN2600 interface connector CN3230 Keyboard interface connector CN4610 USB interface connector CN3380...
  • Page 381 Appendices Appendix B Board Layout B.3 LAN/3G/USB 3.0 board (FAU2LN*) View: (front) (back) Figure B-3 LAN/3G/USB 3.0 board (FAU2LN*) layout (front/back) [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 382 Appendix B Board Layout Appendices Table B-3 LAN/3G/USB 3.0 board (FAU2LN*) connector (back) Number Name CN9600 System board interface connector CN2610 PCI-E Mini CARD (3G) interface connector IS2620 SIM board interface connector J4050 LAN(RJ45）interface connector CN4622 USB3.0 interface connector PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 383 Appendices Appendix B Board Layout B.4 Touch Pad/LED board (FAU2TP*) View (front) (back) Touch Pad/LED board (FAU2TP*) layout (front/back) Figure B-4 Table B-4 Touch Pad/LED board (FAU2TP*) connector (front/back) Number Name CN3240 Touch Pad interface connector CN9551 FULFS* board interface connector CN9650 System board interface connector [CONFIDENTIAL]...
  • Page 384 Appendix B Board Layout Appendices B.5 Finger sensor board (FULFS*) View (front) (back) Figure B-5 Finger sensor board (FULFS*) layout (front/back) Table B-5 Finger sensor board (FULFS*) connector (front/back) Number Name CN3650 FAU2TP* board interface connector PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 385 Appendices Appendix B Board Layout B-10 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 386: Appendix C Pin Assignments

    Appendix C Pin Assignments Appendices Appendix C Pin Assignments CN1410 Memory B connector (204-pin) ....................2 CN1910 mSATA SSD interface connector (52-pin) ................5 IS2130 SD Card interface connector (12-pin) ..................6 CN2600 PCI-E Mini CARD (Wireless LAN/WiMAX/Bluetooth) interface connector (52-pin) ..7 CN3230 Keyboard interface connector (30-pin) ...................
  • Page 387 Appendices Appendix C Pin Assignments System board (FAU2SY*) CN1410 Memory B connector (204-pin) Table C- 1 Memory A connector (204-pin) (1/3) Pin No. Signal Name Pin No. Signal Name VREFB0-B0V BDQ01-B1P BDQ02-B1P BDQ05-B1P BDQ06-B1P BDQS0-B1N BDQS0-B1P BDQ03-B1P BDQ04-B1P BDQ07-B1P BDQ00-B1P BDQ12-B1P BDQ09-B1P BDQ08-B1P...
  • Page 388 Appendix C Pin Assignments Appendices Table C-1 Memory A connector (204-pin) (2/3) Pin No. Signal Name Pin No. Signal Name BDQS3-B1N BDQS3-B1P BDQ27-B1P BDQ30-B1P BDQ31-B1P BDQ26-B1P BCKE0-B1P BCKE1-B1P 1R5-B1V 1R5-B1V BMA15-B1P BBS2-B1P BMA14-B1P 1R5-B1V 1R5-B1V BMA12-B1P BMA11-B1P BMA09-B1P BMA07-B1P 1R5-B1V 1R5-B1V BMA08-B1P BMA06-B1P...
  • Page 389 Appendices Appendix C Pin Assignments Table C-1 Memory A connector (204-pin) (3/3) Pin No. Signal Name Pin No. Signal Name BDQS7-B1N BDQS7-B1P BDQ60-B1P BDQ61-B1P BDQ57-B1P BDQ56-B1P BDQ54-B1P BDQ51-B1P BDQ58-B1P BDQ50-B1P BDQS6-B1N BDQS6-B1P BDQ52-B1P BDQ49-B1P BDQ53-B1P BDQ48-B1P BDQ47-B1P BDQ42-B1P BDQ43-B1P BDQ46-B1P BDQS5-B1N BDQS5-B1P BDQ44-B1P...
  • Page 390 Appendix C Pin Assignments Appendices CN1910 mSATA SSD interface connector (52-pin) Table C-2 meSATA SSD interface connector (52-pin) Pin No. Signal Name Pin No. Signal Name ZSARHD-P1P ZSARHD-P1N ZSARHD-P1N ZSATHD-P1P PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 391 Appendices Appendix C Pin Assignments IS2130 SD Card interface connector (12-pin) Table C-3 SD Card interface connector (12-pin) Pin No. Signal Name Pin No. Signal Name SDAT3-P3P SDCMD-P3P FMC-P3V SDCLK-P3P SDAT0-P3P SDAT1-P3P SDAT2-P3P SDCD-P3N SDWP-P3P [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)
  • Page 392 Appendix C Pin Assignments Appendices CN2600 PCI-E Mini CARD (Wireless LAN/WiMAX/Bluetooth) interface connector (52-pin) Table C- 4 PCI-E Mini CARD interface connector (52-pin) Pin No. Signal Name Pin No. Signal Name PEWAKE-E3N WLAN-E3V WLXRQ-E3N XPEWL-P0N XPEWL-P0P WLRFON-S3N IC2601-4 / PLTRS3-E3N ZERWL-P1N WLAN-E3V ZERWL-P1P...
  • Page 393 Appendices Appendix C Pin Assignments CN3230 Keyboard interface connector (30-pin) Table C- 5 Keyboard interface connector (30-pin) Pin No. Signal Name Pin No. Signal Name TPONOF-S3N CAPLED-S3P KBRT06-S3N KBRT02-S3N KBRT03-S3N KBRT05-S3N KBRT01-S3N KBRT04-S3N KBRT07-S3N KBRT00-S3N KBSC00-S3N KBSC09-S3N KBSC03-S3N KBSC02-S3N KBSC05-S3N KBSC04-S3N KBSC06-S3N KBSC08-S3N...
  • Page 394 Appendix C Pin Assignments Appendices CN4611 USB interface connector (4-pin) Table C- 8 USB interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name USB2PS-E5V ZUSBP2-E3N ZUSBP2-E3P CN5300 LCD interface connector (40-pin) Table C- 9 LCD interface connector (40-pin) Pin No.
  • Page 395 Appendices Appendix C Pin Assignments C.10 CN5400 CRT interface connector (15-pin) Table C-10 CRT interface connector (15-pin) Pin No. Signal Name Pin No. Signal Name IRED-PXP IGREEN-PXP IBLUE-PXP DDC-P5V CRTSDA-P5P MHSYNC-P3P MVSYNC-P3P CRTSCL-P5P C.11 CN5350 HDMI interface connector (19-pin) Table C- 11 HDMI interface connector (19-pin) Pin No.
  • Page 396 Appendix C Pin Assignments Appendices C.13 J6051 Microphone connector (6-pin) Table C- 13 Microphone connector (6-pin) Pin No. Signal Name Pin No. Signal Name EMICB-P2V EMICB-P2V EMICIN-PXP A-GND DETCTA-P4N C.14 J6310 Headphone connector (6-pin) Table C- 14 Headphone connector (6-pin) Pin No.
  • Page 397 Appendices Appendix C Pin Assignments C.17 CN9300 RTCVCC interface connector (3-pin) Table C- 17 RTCVCC interface connector (3-pin) Pin No. Signal Name Pin No. Signal Name C-12 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)
  • Page 398 Appendix C Pin Assignments Appendices C.18 CN9500 FAU2LN* board interface connector (76-pin) Table C- 18 FAU2LN* board interface connector (76-pin) Pin No. Signal Name Pin No. Signal Name AO-E5V AO-E5V AO-E5V AO-E5V AO-E5V AO-E5V AO-E5V AO-E5V 3GON-S3N USBON0-E5N AO-E3V USBOC0-E3N PNLOFF-S3N LANVON-S3N U3REN1-E3P...
  • Page 399 Appendices Appendix C Pin Assignments C.19 CN9540 WebCam interface connector (6-pin) Table C- 19 WebCam interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name ZUSBWC-E3N ZUSBWC-E3P CAMDET-P3N C.20 CN9550 FAU2TP* board interface connector (22-pin) Table C- 20 FAU2TP* board interface connector (22-pin) Pin No.
  • Page 400 Appendix C Pin Assignments Appendices LAN/3G/USB 3.0 board (FAU2LN*) C.22 CN9600 System board interface connector (76-pin) Table C- 22 System board interface connector (76-pin) Pin No. Signal Name Pin No. Signal Name SMLCLK-E3P SMLDAT-E3P ZERLAN-P1N ZERLAN-P1P ZETLAN-P1N ZETLAN-P1P XPELAN-P0N XPELAN-P0P ZUS3R0-E1N ZUS3R0-E1P ZUS3T0-E1N...
  • Page 401 Appendices Appendix C Pin Assignments AO-E5V AO-E5V AO-E5V AO-E5V AO-E5V AO-E5V C.23 CN2610 PCI-E Mini CARD (3G) interface connector (52-pin) Table C- 23 PCI-E Mini CARD(3G) interface connector (52-pin) Pin No. Signal Name Pin No. Signal Name 3G-E3V 3GWAKE-Ｓ3N UIMPWR-E3V UIMDA-E3P UIMCL-E3P ＵＩＭＲＳ-E3P...
  • Page 402 Appendix C Pin Assignments Appendices C.24 IS2620 SIM board interface connector (8-pin) Table C- 24 SIM board interface connector (8-pin) Pin No. Signal Name Pin No. Signal Name UIMPWR-E3V UIMRS-E3P UIMCL-E3P USBSIM-E3P UIMDAT-E3P USBSIM-E3N C.25 J4050 LAN(RJ45） interface connector (8-pin) Table C- 25 LAN interface connector (8-pin) Pin No.
  • Page 403 Appendices Appendix C Pin Assignments Touch Pad/LED board (FAU2TP*) C.27 CN9650 System board interface connector (22-pin) Table C- 27 System board interface connector (22-pin) Pin No. Signal Name Pin No. Signal Name ZUSBFS-E3N ZUSBFS-E3P FGSPON-S3N WANLED-E3P RFLED-S3P ECOLED-S3P SATLED-P3N BAT1GR-S5N BAT1OR-S5N PWLEGR-S3P PWLEOR-S3P...
  • Page 404 Appendix C Pin Assignments Appendices Finger sensor board (FULFS*) C.30 CN3650 FAU2TP* board interface connector (6-pin) Table C- 30 FAU2TP* board interface connector (6-pin) Pin No. Signal Name Pin No. Signal Name A-E3V FGSPON-S3N ZUSBFS-E3N ZUSBFS-E3P PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL] C-19...
  • Page 405 Appendices Appendix C Pin Assignments C-20 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)
  • Page 406 Appendix D Keyboard Scan/Character Codes Appendices Appendix. D Appendix D Keyboard Scan/Character Codes Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp PORTÉGÉ...
  • Page 407 Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) [CONFIDENTIAL] PORTÉGÉ...
  • Page 408 Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R)  Home   PgUp PgDn ...
  • Page 409 Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (4/4) Code set 1 Code set 2 Keytop Note Make Break Make Break PrintSc Pause — — — — Notes: 1. * Scan codes differ by mode. 2.
  • Page 410 Appendix D Keyboard Scan/Character Codes Appendices Table D-2 Scan codes with left Shift key Code set 1 Code set 2 Make Break Make Break E0 AA E0 35 E0 B5 E0 2A E0 F0 12 E0 4A E0 F0 4A E0 12 E0 AA E0 52 E0 D2 E0 2A E0 F0 12 E0 70 E0 F0 70 E0 12...
  • Page 411 Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Code set 1 Code set 2 Make Break Make Break E0 2A E0 52 E0 D2 E0 AA E0 12 E0 70 E0 F0 70 E0 F0 12 E0 2A E0 53 E0 D3 E0 AA E0 12 E0 71 E0 F0...
  • Page 412 Appendix D Keyboard Scan/Character Codes Appendices Table D-5 Scan codes in overlay mode Code set 1 Code set 2 Keytop Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc...
  • Page 413 Appendices Appendix D Keyboard Scan/Character Codes Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. [CONFIDENTIAL] PORTÉGÉ...

  • Page 414: Appendix E Key Layout

    Appendix E Key Layout Appendices Appendix E Key Layout United Kingdom (UK) Keyboard Figure E-1 UK keyboard United States (US) Keyboard Figure E-2 US keyboard PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 415 Appendices Appendix E Key Layout E-2 [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 416: Appendix F Wiring Diagrams

    Appendix F Wiring diagrams Appendices Appendix F Wiring diagrams RGB Monitor Loopback Connector Figure F-1 RGB Monitor Loopback Connector LAN Loopback Connector Figure F-2 LAN Loopback Connector PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 417 Appendices Appendix F Wiring diagrams [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930Series Maintenance Manual (960-887)

  • Page 418: Appendix G Bios Rewrite Procedures

    Appendix G BIOS rewrite procedures Appendices Appendix G Appendix G BIOS Rewrite Procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS. Tools To rewrite the BIOS, you need the following tool:  BIOS/EC/KBC rewriting disk Rewriting the BIOS 1.
  • Page 419 Appendices Appendix G BIOS rewrite procedures [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)
  • Page 420 Appendix H EC/KBC rewrite procedures Appendices Appendix H Appendix H EC/KBC Rewrite Procedures This Appendix explains how to rewrite the EC/KBC system program when you update the EC/KBC system. It is necessary to rewrite the EC/KBC system program when the following changes are made. 1.
  • Page 421 Appendices Appendix H EC/KBC rewrite procedures [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

  • Page 422: Appendix I Reliability

    Appendix I Reliability Appendices Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration. Table I-1 MTBF Time (hours) Z930 6813.7h PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]...
  • Page 423 Appendices Appendix I Reliability [CONFIDENTIAL] PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887)

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