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Toshiba Portege Z930-Landis-PT235U-05U0CWG1 User Manual

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Summary of Contents for Toshiba Portege Z930-Landis-PT235U-05U0CWG1

  • Page 1 Z930 Series User’s Guide If you need assistance: ❖ Technical support is available online at Toshiba’s Web site at support.toshiba.com At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
  • Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's ports.

  • Page 4: Wireless Interoperability

    Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖...

  • Page 5: Wireless Lan And Your Health

    Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 6 The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 7 NOTE The above caution applies to products that operate with an 802.11a radio device. EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive...
  • Page 8 This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 9 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 10: Device Authorization

    FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...
  • Page 11 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over less than Belgique: 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
  • Page 12 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz Countries Channels: 36, 40, 44, Channels: 52, 56, 60, Channels: 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140 Indoor Only Indoor Only Indoor/Outdoor...

  • Page 13: Bluetooth Wireless Technology Interoperability

    Always use Bluetooth cards from TOSHIBA in order to enable wireless networks over two or more (up to a total of seven) TOSHIBA portable computers using these cards. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for...

  • Page 14: Regulatory Statements

    The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
  • Page 15 Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 16 Atheros is a registered trademark of Atheros Communications, Inc. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
  • Page 17 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste-to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 18: Table Of Contents

    Contents Introduction................24 This guide ...............26 Safety icons ............27 Other icons used..........27 Your computer’s features and specifications ..28 Other documentation ..........28 Service options ............28 Chapter 1: Getting Started............29 Selecting a place to work ........29 Setting up a work environment ......29 Keeping yourself comfortable ......30 Computer user comfort recommendations ..30 Good Working Posture ........30...
  • Page 19 Charging the main battery........40 Using the computer for the first time ......40 Initial setup ............41 Setting up your software........41 Registering your computer with Toshiba ....41 To Shut down your computer .........42 To Restart your computer ........42 To place your computer in Sleep mode....43 Adding optional external devices......44...
  • Page 20 Starting an app ............68 Starting an app from the Start screen ....68 Saving your work ............69 Backing up your work ..........69 Toshiba’s online resources ........70 Chapter 3: Mobile Computing........... 71 Toshiba’s energy-saver design........71 Running the computer on battery power ....71 Battery Notice ...........72...
  • Page 21 Contents Chapter 4: Exploring Your Computer’s Features..... 83 Exploring the Start screen........83 Charms .............84 Tiles ..............85 Exploring the desktop ..........85 Finding your way around the desktop ....85 ® Windows Store .............87 Setting up for communications.......87 Connecting your computer to a network ...88 Exploring audio features .........89 Recording sounds..........89 Using external speakers or headphones....89...
  • Page 22 Error-checking ..........129 Sound system problems ........131 Printer problems ...........131 Wireless networking problems......132 Develop good computing habits ......134 Data and system configuration backup in ® the Windows operating system....135 If you need further assistance.......140 Contacting Toshiba .........141 Other Toshiba Internet Web sites......141...
  • Page 23 Contents Toshiba’s worldwide offices........141 Appendix A: TOSHIBA Function Keys........143 Functions ..............143 Lock (Instant security) ........144 Power plan............144 Sleep mode .............144 Hibernation mode ...........144 Output (Display switch) .........145 Display brightness ..........146 Disabling or enabling wireless devices....146 Disabling or enabling the touch pad....146 Disabling or enabling the cursor control overlay ............146...

  • Page 24: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve computer energy.
  • Page 25 (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.

  • Page 26: This Guide

    Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

  • Page 28: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 29: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause...

  • Page 30: Keeping Yourself Comfortable

    Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 31: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Selecting a place to work ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the notebook display may cause eye strain, eye fatigue or headaches.

  • Page 32: Typing Style

    Getting Started Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the keyboard or on the work surface when typing.

  • Page 33: Mobile Computing Tips

    Getting Started Selecting a place to work ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular breaks is especially important if you are working long hours on your computer or working on a deadline.

  • Page 34: Check List

    Getting Started Selecting a place to work For more specific recommendations on the safety and comfort of your computer environment, customers in the United States may visit the United States Department of Labor, Occupational Safety & Health Administration Web site at: osha.gov/SLTC/etools/computerworkstations/ Check list ❏...
  • Page 35 Getting Started Selecting a place to work Never allow any liquids to spill into any part of your computer, and never expose the computer to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury.

  • Page 36: Important Information On Your Computer's Cooling Fan

    Getting Started Selecting a place to work Handle discs carefully. Avoid touching the surface of the disc. Grasp it by its center hole and edge. If you handle the disc incorrectly, you could damage the disc and possibly lose data. ❖...

  • Page 37: Setting Up Your Computer

    Getting Started Setting up your computer Setting up your computer TECHNICAL NOTE: You must complete all setup steps up to and including “Setting up your software” on page 41 before adding external or internal components to your computer. These components include, but are not limited to, a mouse, keyboard, printer, and memory.
  • Page 38 Getting Started Connecting to a power source Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 39 Getting Started Connecting to a power source Plug the AC adaptor cord into the DC-IN on the back of the computer. (Sample Illustration) Connecting the AC adaptor cord to the computer Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows green.

  • Page 40: Charging The Main Battery

    Getting Started Charging the main battery Charging the main battery NOTE The computer’s battery is not accessible by the user. Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows green.

  • Page 41: Initial Setup

    Product registration can be completed by one of three methods: From the Toshiba Website at register.toshiba.com: Type in the requested information and complete the registration process. From the Start screen: Type Registration while in the Start screen, locate and complete the registration process.

  • Page 42: To Shut Down Your Computer

    Getting Started To Shut down your computer NOTE To register online, you must be connected to the Internet. To Shut down your computer From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. ®...

  • Page 43: To Place Your Computer In Sleep Mode

    Getting Started To place your computer in Sleep mode In the lower right of the screen click the Power ( ) icon. Restart option Power (Sample Image) Restart Highlight Restart, and then click the Restart option. The computer closes all open applications, and restarts the operating system.

  • Page 44: Adding Optional External Devices

    Contact the location you purchased the computer at for more information on adding memory to your computer. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module.
  • Page 45 Getting Started Recovering the Internal Storage Drive Recovery option Description Refresh your PC This option allows you to refresh your system without (with user’s data) losing your data. “Refresh your PC (with user’s data)” on page Reset your PC This option allows you to remove all data from your ®...

  • Page 46: Creating Recovery Media

    Creating recovery media NOTE To purchase an optional external writable optical disc drive for creating recovery DVDs, please visit the Toshiba Web site at accessories.toshiba.com It is strongly recommended that you create recovery media. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your recovery media.
  • Page 47 Getting Started Recovering the Internal Storage Drive The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box Select DVD or USB Flash from the drop-down list, depending on the type of external media you want to use.

  • Page 48: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive Click the Create button in the TOSHIBA Recovery Media Creator utility dialog box. Follow the on-screen prompts to complete the copy process. NOTE If you are copying the recovery files to DVDs, be sure to label each DVD in the set sequentially (for example, “1 of 3,”...

  • Page 49: Refresh Your Pc (With User's Data)

    Refresh your PC (with user’s data) Using “Refresh your PC” recovers your internal storage drive to factory default state and attempts to save your data. Toshiba does not guarantee successful data back-up. Please make a complete back up of your data to external media before executing the recovery. For more information, see “Backing up your work”...
  • Page 50 Getting Started Recovering the Internal Storage Drive You can recover the factory default software (refresh your PC), while the computer will attempt to back up your data using the utilities stored on your computer’s internal storage drive: TECHNICAL NOTE: Your data will be copied into the backup folder. All of the data will be moved to this folder during the recovery process, however the current directory structure will be retained.
  • Page 51 Get Started. The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 69).

  • Page 52: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Your system will restart. The “Refreshing your PC” window appears. When the process ® is complete your system will reboot your Windows operating system. Reset your PC The recovery process deletes information stored on the internal storage drive.
  • Page 53 Getting Started Recovering the Internal Storage Drive Scroll down to “Remove everything and reinstall Windows,” and click Get Started. The “Reset your PC” screen appears. (Sample Image) Reset your PC screen Click the Next button. The “Do you want to fully clean your drive” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖...

  • Page 54: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications:...

  • Page 55: Using The Touch Pad

    Getting Started Using the touch pad Search field (Sample Image) Installing drivers and applications Click Next. Click the item you want to install. Click Install. Follow the on-screen prompts to complete the installation process. Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models.
  • Page 56 Getting Started Using the touch pad ❖ Zoom out to see more information at once Touch pad Fingerprint reader* Secondary control button Primary control button (Sample Illustration) The touch pad and associated control buttons Refer to the table below for specific instructions on performing each operation.
  • Page 57 Getting Started Using the touch pad Do the following: Example: Open or activate an Move the pointer to the item you want to open/activate. item Do one of the following: ❖ Tap the touch pad twice in rapid succession (Sample Illustration) ❖...

  • Page 58: Adjusting Touch Pad Settings

    NOTE Touch pad setting options vary by computer model. The touch pad settings are accessible through the Mouse Properties option of the ® Windows Control Panel. For more information, please visit support.toshiba.com.

  • Page 59: Disabling Or Enabling The Touch Pad

    Getting Started Connecting an external device Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad, do one of the following: ❖ Press the touch pad ON/OFF ( ) button. (Available on certain models.) ❖...

  • Page 60: Using External Display Devices

    Getting Started Using external display devices Connect the device’s power cable to a live electrical outlet (if applicable). Turn on the external device (if applicable). Your computer may automatically detect the external device. Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: ❖...

  • Page 61: Directing The Display Output When You Turn On The Computer

    Getting Started Using external display devices Connect the device’s power cable to a live electrical outlet. Turn on the external device. Your computer will automatically detect the external display device. NOTE To locate your RGB port, please refer to your Quick Start document. NOTE You can change the display settings by pressing the ( ) + keys,...

  • Page 62: Adjusting The Quality Of The External Display

    Getting Started Customizing your computer’s settings (Sample Image) Display options window NOTE The ( keys navigate through the options without activating a selection. Press to activate a selection. ENTER NOTE You may also use the key, and then press to activate a ENTER selection.

  • Page 63: Caring For Your Computer

    Getting Started Caring for your computer You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 78. There are additional custom settings you can choose. See “Utilities” on page Caring for your computer This section gives tips on cleaning and moving your computer.

  • Page 64: Using A Computer Lock

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.

  • Page 65: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.

  • Page 66: Using The Keyboard

    Learning the Basics Using the keyboard ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via external media, email, or download from the Internet. ❖...

  • Page 67: Ctrl, Fn, And Alt Keys

    Used in combination with the key, function keys marked with icons execute specific functions on the computer. For example, turns the touch pad ON/OFF. Fn + F9 For more information, see “TOSHIBA Function Keys” on page 143. ® Special Windows keys ®...

  • Page 68: Mouse Properties

    Learning the Basics Mouse properties Mouse properties Mouse properties allow you to change your pointing device or mouse settings. To access Mouse properties: Move your pointer over the upper or lower right corner of the ® screen. When the Windows Charms appear click the Search ) Charm, click Settings and, in the Search field, type Mouse.

  • Page 69: Saving Your Work

    Learning the Basics Saving your work Below is an example using the Search field to start an app: Move your pointer over the upper or lower right corner of the ® screen. When the Windows Charms appear click the Search ) Charm.

  • Page 70: Toshiba's Online Resources

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 71: Chapter 3: Mobile Computing

    It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 72: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the specific...

  • Page 73: Power Management

    Changes to these settings may result in system performance or stability issues. Users who are not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba’s Customer Support Center. Charging the main battery The battery needs to be charged before you can use it to power the computer.

  • Page 74: Charging The Rtc Battery

    Mobile Computing Monitoring main battery power Please make a complete back up of your data to external media before discharging the battery. For more information, see “Backing up your work” on page Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer’s configuration settings.

  • Page 75: Determining Remaining Battery Power

    Mobile Computing Monitoring main battery power NOTE Battery life and charge time may vary, depending upon power management settings, applications and features used. ❖ Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor NOTE If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the...

  • Page 76: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring main battery power Move the pointer over the power icon in the Notification area. A pop-up message displays the remaining battery power as a percentage. See “Finding your way around the desktop” on page 85 for more information on the Notification area. With repeated discharges and recharges, the battery’s capacity gradually decreases.

  • Page 77: Conserving Battery Power

    Mobile Computing Monitoring main battery power Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. Double-click Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs.

  • Page 78: Power Plans

    Mobile Computing Monitoring main battery power These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. ®...

  • Page 79: Using The Eco Power Plan

    Mobile Computing Using the eco power plan Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc.

  • Page 80: Changing The Main Battery

    If you find that a new battery is needed, contact the location you purchased the computer at for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a new battery.

  • Page 81: Maintaining Your Battery

    ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.
  • Page 82 Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON). NOTE To enable or disable wireless communication, use the . For Fn+F8 key more information see “TOSHIBA Function Keys” on page 143.

  • Page 83: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in ® the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 84: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new Windows 8 functionality, refer ® to the Windows Help and Support. App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows Charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 85: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system.
  • Page 86 Exploring Your Computer’s Features Exploring the desktop You may see various icons displayed on your system desktop, for example: Recycle Bin—Holds files you have deleted. You may be able to retrieve these files until you empty the Recycle Bin. ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files.

  • Page 87: Windows ® Store

    Exploring Your Computer’s Features ® Windows Store To activate a specific task, click the appropriate Notification area icon. Notifications There are many types of notifications you can employ to help you with the many tasks you perform every day. User experience notifications can be set for toast, tile, badge, and raw notifications.

  • Page 88: Connecting Your Computer To A Network

    NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 143. NOTE When the Wireless antenna is ON, the wireless indicator light will be lit.

  • Page 89: Exploring Audio Features

    Exploring Your Computer’s Features Exploring audio features Exploring audio features You can use your computer to record sounds using the computer’s internal microphone (available on certain models) or an optional external microphone. You can listen to sound files or audio CDs using the built-in speakers, headphones, or external speakers.

  • Page 90: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or headphones: Locate the headphone jack on the computer.

  • Page 91: Using The Memory Card Reader

    Exploring Your Computer’s Features Using the Memory card reader Using the Memory card reader (Available on certain models.) The Memory card reader supports the use of Secure Digital™ (SD™), Mini SD™, Micro SD™, SDHC, SDXC, or ® ® MultiMediaCard (MMC ) media.

  • Page 92: Removing Memory Media

    Exploring Your Computer’s Features Using the Memory card reader Removing memory media If you are not currently on the Desktop, choose the Desktop tile on the Start screen, otherwise skip to step 2. Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the Notification area and then selecting the Safely Remove Hardware and Eject Media icon.

  • Page 93: Chapter 5: Utilities

    Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter.

  • Page 94: Desktop Assist

    Recovery Media Creator ❖ Service Station ❖ Trusted Platform Module (TPM) ❖ TOSHIBA Application Installer ❖ Fingerprint Utility Desktop Assist The Desktop Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing Desktop Assist, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 95: Media & Entertainment

    Utilities Desktop Assist Media & Entertainment (Sample Image) Desktop Assist window – Media & Entertainment tab...

  • Page 96: Tools & Utilities

    Utilities Desktop Assist Tools & Utilities The features that may be available in this category are: ❖ eco Utility® ❖ Fingerprint Utility ❖ Supervisor password ❖ System Settings ❖ Function Key ❖ User password (Sample Image) Desktop Assist window – Tools & Utilities tab...

  • Page 97: Support & Recovery

    The features that may be available in this category are: ❖ Cooling Performance Diagnostic Tool ❖ PC Diagnostic Tool ❖ PC Health Monitor ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User’s Guide (Sample Image) Desktop Assist window – Support & Recovery tab...

  • Page 98: Eco Utility

    Utilities eco Utility® ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 99: Setting Passwords

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 100 Utilities Setting passwords (Sample Image) Supervisor Password tab Click Set. Enter your password, and then enter it again to verify. Click Set. NOTE Under User Policy, this option may or may not ask for password verification. Click OK to save your password as a text file. Click Save.

  • Page 101: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.

  • Page 102: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool ® available through the Windows operating system. To access it: From the Start screen begin typing System Settings, or while in the Desktop screen double-click the Desktop Assist icon.
  • Page 103 Utilities System Settings ❖ Display—Allows you to select the internal LCD and/or external monitor to be used when the computer boots up. NOTE When the computer restarts, it remembers the last configuration. If data does not appear on the display you are using after starting in Sleep mode, press the keys to toggle the display.

  • Page 104: Sleep And Charge

    Utilities Sleep and Charge ❖ Advanced Settings—Allows you to set conditions for advanced devices and functions, including Core Multi- Processing, Web Camera, SD Host Controller, Intel Turbo Boost, Memory Performance Mode, and Critical Battery Wake-up Sleep and Charge This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.”...
  • Page 105 Utilities Sleep and Charge NOTE ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.

  • Page 106: Enabling/Disabling Usb Sleep And Charge

    Utilities Sleep and Charge Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select Enable. To disable this function, toggle the Enable button to the Disabled position. You can also control whether charging takes place when the computer is running on battery power.

  • Page 107: Function Key

    Utilities Function Key Function Key TOSHIBA Function Key enables functions that are activated when pressing specific keys or specific keys in combination with Fn. Some functions show the toast notification at the edge of the screen. These settings turn on/off notifications.

  • Page 108: Cooling Performance Diagnostic Tool

    Utilities Cooling Performance Diagnostic Tool Cooling Performance Diagnostic Tool The Cooling Performance Diagnostic Tool is a utility that checks the cooling performance of the system to ensure the cooling fans are operating properly. To use the Cooling Performance Diagnostic Tool: From the Start screen, begin typing Cooling Performance Diagnostic Tool, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 109: Pc Diagnostic Tool

    Utilities PC Diagnostic Tool PC Diagnostic Tool This utility can help diagnose problems with devices in your computer. Refer to the online Help documentation within the application for additional help. NOTE The PC Diagnostic Tool may show tests for features you do not have. This is normal and does not indicate a problem.

  • Page 110: Pc Health Monitor

    This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.

  • Page 111: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 112: Trusted Platform Module (Tpm)

    Trusted Platform Module (TPM) NOTE This section only applies to systems with TPM. Your TOSHIBA computer includes the TPM (Trusted Platform Module), which is a security encryption device for your system’s internal storage drive. TPM is already included on your system, but needs to be installed and enabled using the following procedures.

  • Page 113: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: To access TOSHIBA Application Installer from the Start screen begin typing Application Installer, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 114: Fingerprint Utility

    TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software or utility.

  • Page 115: Fingerprint Logon

    Utilities Fingerprint Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved ® and associated with the user’s Windows user account. When the user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints;...
  • Page 116 Utilities Fingerprint Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖...

  • Page 117: Fingerprint Reader Limitations

    TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of this fingerprint recognition...

  • Page 118: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

  • Page 119: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer Select the application you want to close, then click End Task. Closing the failed application should allow you to continue working. If it does not, continue with the next step. Close the remaining applications one by one by selecting the application name, then End Task.
  • Page 120 If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE/Windows Error message. Recovery – Windows did not shut down successfully To continue, select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged.

  • Page 121: The Windows Operating System Is Not Working

    The output specifications of the AC adaptor must match the input specifications of the computer. If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See “Contacting Toshiba” on page 141.
  • Page 122 If Something Goes Wrong ® The Windows operating system is not working You now have several options: Refresh your computer ❖ Your files and personalization settings won't change ❖ Your computer settings will be changed back to their defaults ❖ ®...

  • Page 123: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the key during the ® Windows boot process: ❖ Enable low resolution video mode ®...

  • Page 124: The Windows Operating System Can Help You

    ❖ Click one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 125: Checking Device Properties

    Your computer has two memory module slots. Both slots are located under the keyboard and should only be accessed by a Toshiba authorized service provider. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work.

  • Page 126: Power And The Batteries

    If Something Goes Wrong Power and the batteries Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries.

  • Page 127: Keyboard Problems

    If Something Goes Wrong Keyboard problems For more information on maintaining battery power, see “Changing the main battery” on page Keyboard problems You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site.
  • Page 128 If Something Goes Wrong Display problems The screen does not look correct. You can change the display settings by clicking a blank area of the desktop with the secondary control button, then clicking Personalize. This opens the Personalization window. Choose a theme for your desktop background, under Colors, Sounds, and Screen Saver, or change the settings for each of these components individually.

  • Page 129: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems Small bright dots appear on your TFT display when you turn on your computer. Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high-precision technology.
  • Page 130 If Something Goes Wrong Disk or storage drive problems Right-click the drive you wish to check. (Sample Image) Clicking on the drive In the pop-up menu, click Properties. The drive’s Properties box appears. Click the Tools tab. Click the Check button. The Error Checking box appears.

  • Page 131: Sound System Problems

    If Something Goes Wrong Sound system problems Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator.

  • Page 132: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable Sleep mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back on.
  • Page 133 NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 143. ❖ Use IPCONFIG to verify that the computer has a useful IP address one other than the private address of ®...

  • Page 134: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits ® The Windows operating system wireless management utility does not work. ® If you are using an external Wi-Fi adapter (a USB adapter, or other variety), check if the adapter comes with its own management ®...

  • Page 135: Data And System Configuration Backup In The Windows

    If Something Goes Wrong Develop good computing habits If you have installed your own applications, you should back up these applications as well as your data files. If something goes wrong that requires you to reformat your internal storage drive and start again, reloading all your applications and data files from a backup source will save time.
  • Page 136 If Something Goes Wrong Develop good computing habits In the left pane, click System Protection. The System Protection tab of the System Properties window appears. Click Configure. Under Restore settings select Turn on System Protection. Click OK. Click Create. In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.”...
  • Page 137 An external hard drive is recommended in case the internal storage drive fails. No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 138 If Something Goes Wrong Develop good computing habits General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optical disc drive writers, scanners, etc.) and software (applications like ®...
  • Page 139 2 if no critical data has changed. USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary.

  • Page 140: If You Need Further Assistance

    Contact the software company’s technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or application. Your dealer is your best source for current information. For the detailed specifications for your computer, visit support.toshiba.com.

  • Page 141: Contacting Toshiba

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...
  • Page 142 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 143: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Lock (Instant security) ❖...

  • Page 144: Lock (Instant Security)

    Power Options window (see “Power Plans” on page 78). This TOSHIBA function key also allows you to enable notifications for power plans. The notifications are disabled by default. Sleep mode This TOSHIBA Function key places the computer into Sleep mode.

  • Page 145: Output (Display Switch)

    TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the first option is available when you do not have an external monitor attached.) ❖ PC screen only ❖...

  • Page 146: Display Brightness

    This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. Disabling or enabling wireless devices This TOSHIBA Function key enables / disables ® the Wi-Fi antenna in your computer. The wireless modes are: ❖...

  • Page 147: Disabling Or Enabling The Numeric Overlay

    TOSHIBA Function Keys Functions Disabling or enabling the numeric overlay This TOSHIBA Function key enables/disables the numeric overlay. Disabling or enabling the scroll lock This TOSHIBA Function key enables/disables the scroll lock. Volume Mute This TOSHIBA Function key enables/disables volume mute on your computer.

  • Page 148: Keyboard Function Keys

    This TOSHIBA Function key takes a snapshot of your display screen. This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. This TOSHIBA Function key decreases the speaker volume.

  • Page 149: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 150: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bits per second Compact Disc CD-ROM Compact Disc Read-Only Memory...
  • Page 151 Glossary Dots Per Inch Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory eSATA external Serial Advanced Technology Attachment File Allocation Table Federal Communications Commission gigabyte GBps gigabytes per second Hard Disk Drive HDMI High-Definition Multimedia Interface High-Definition Multimedia Interface Consumer HDMI CEC Electronics Control...
  • Page 152 Glossary Real-Time Clock Secure Digital SDRAM Synchronous Dynamic Random Access Memory Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. active-matrix display—A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology.
  • Page 153 Glossary backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second).
  • Page 154 Glossary cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of high- capacity storage that uses laser optics instead of magnetic means for reading data.
  • Page 155 Glossary CPU—See Central Processing Unit (CPU). CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and applications. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data.
  • Page 156 Glossary disk drive—The device that reads and writes information and applications on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved.
  • Page 157 Glossary file—A collection of related information, saved on disk with a unique name. A file may be an application, information used by an application, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files.
  • Page 158 HDMI cables. See also HDMI. Hibernation—A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and applications, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
  • Page 159 Glossary LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode)—A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
  • Page 160 Glossary multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two or more media, such as sound, animation, and video in a computer application or presentation. Musical Instrument Digital Interface—See MIDI. network—A collection of computers and associated devices that are connected by communications facilities.
  • Page 161 Glossary pixel—Short for “picture element.” The smallest dot that can be produced on a screen or printer. Plug and Play—Generally, refers to the computer’s ability to automatically configure itself to work with peripheral devices. When capitalized, refers to a standard that, when followed by a device manufacturer, allows a computer to configure itself automatically to work with the device.
  • Page 162 Glossary resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically.
  • Page 163 Glossary ® Suspend—A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. Swipe—Swipe an open window to the left or right of the screen to display the next or previous window.

  • Page 164: Index

    89 power 71 safety precautions 80 backing up files 65 setting notifications 76 battery taking care of 80 battery life 72 battery indicator light 75 care 80 BIOS Setup changing 80 see TOSHIBA Hardware Setup charge indicator light 39...
  • Page 165 Index caring for your computer 63 data/entire system backup changing troubleshooting 137 battery 80 desktop charging the battery 40 creating new icon 85 cleaning the computer 63 exploring the 85 click 59 icons 85 communications recycle bin 86 set up 87 standard features 84 computer Desktop Assist 94...
  • Page 166 Index troubleshooting 140 Shut down 42 exploring Initial setup desktop 85 using your computer for the first Start screen 83 time 41 external display device installing HDMI™ Out port 60 battery 80 RGB (monitor) port 60 memory modules 44 external display, adjusting 62 internal storage drive recovery 44 files...
  • Page 167 88 safety 34 networking printer wireless 88 troubleshooting 131 Notification area 86 problem solving notifications 87 contacting Toshiba 141 Startup options 121 ON/OFF indicator light 75 program, starting 68 online resources projector Toshiba 70 connecting 60 optional external devices...
  • Page 168 65 work environment 29 Toshiba settings online resources 70 customize computer settings 62 registering computer display output 61 Toshiba Web site 41 Shut down worldwide offices 141 computer 42 TOSHIBA Application Installer 113 icon 42 TOSHIBA Function Keys shut down...
  • Page 169 124 Trusted Platform Module (TPM) 112 checking device properties 125 computer will not start 119 USB Sleep and Charge contacting Toshiba 140 cannot use 139 corrupted/damaged data files 131 USB Wakeup function data/entire system backup 137...

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