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After-sales service
■
When asking for repair
For repair, contact an au shop or Secure
cell phone support center.
During the
Repairs will be done based
warranty
on the terms of services of the
period
free-of-charge repair warranty
described on the warranty
card.
Outside
We shall repair the product
the
for a charge as requested by
warranty
the customer if repair renders
period
it usable.
memo
◎
Before handing in the product for repair, make
a backup of the contents of memory since they
may disappear during repair. Note that the
Company shall not be liable for any damages
or loss of income should the contents of
memory be altered or lost.
◎
Recycled parts that meet the Company's
quality standards are sometimes used for
repair.
◎
The au cell phones collected by the
replacement cell phone service are repaired
and re-used as replacement cell phones. Parts
are also re-used. Neither parts nor cell phones
can be returned to customers.
161
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