HP OmniBook 3000 Service Manual page 59

Running the Diagnostic Test
1. Insert the diagnostic disk in the floppy drive.
2. Reboot the OmniBook.
3. Go through the first several screens.
4. When the hardware detection finishes, check the list of detected hardware. The following
information and devices should be listed if applicable:
Product name
Serial number
BIOS version
Processor type
Note
If any such device is present but not detected, or if its test fails, it may be configured incorrectly
in the BIOS Setup utility (page 3-20). You can confirm the problem by running BIOS Setup and
restoring the default settings.
5. Optional: When the hardware detection finishes, press F4 to save system information in the Support
Ticket log file, HPSUPPT.TXT.
6. Run the basic test. When prompted, press F2 to start the basic hardware test.
7. Optional: When the test finishes, press F4 to save system and test information in the Support Ticket
log file, HPSUPPT.TXT.
8. Run the advanced tests. When prompted, press F2 to open the advanced test screen.
9. Select and run the appropriate tests. Tests are dimmed if no such hardware is detected. Press the
following keys to run tests:
ENTER
F5 or SPACE
F6
F7
Batch menu, Run Batch Test, ENTER runs all marked tests.
If any test fails, the error is logged (error code and description) and displayed temporarily (error
code). If several errors occur, look for patterns that might indicate a common cause. See the table
on page 3-12 for repair suggestions. Consider these suggestions in combination with other
troubleshooting information.
10. Exit. When you are finished running tests, remove the diagnostic disk, then press ESC to exit and
reboot.
11. Optional: Check the log. On any computer, open the HPSUPPT.TXT log file on the diagnostic
disk using Notepad or other text editor. It contains a list of all test results and errors.
Note that the serial and parallel port tests are more thorough if you connect a loopback connector to the
port before running the test for that port. See the wiring diagrams below.
HP OmniBook 3000
Cache memory
Main memory
Graphics adapter
Display name
Runs the highlighted test.
Marks or unmarks the highlighted test.
Marks or unmarks all tests in the current menu.
Marks or unmarks all tests in all menus.
Floppy drives
IDE drives
SoundBlaster audio device
Troubleshooting and Diagnostics 3-11