Dish Network HDTV Satellite Receiver User Manual page 122

Appendix
Residential Customer Agreement
F. Attorneys' Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to assert any
other right that we may have against you, including without limitation, any breach of any agreement you may have with DISH
Network or one of our affiliates, you agree to pay the reasonable costs of such collection or other action. These costs may
include, without limitation, the costs of a collection agency, reasonable attorneys' fees and court costs. If you believe you
have been billed in error or you would like to make any other requests for a billing statement credit, you must contact our
customer service center by telephone or in writing within twenty (20) days after the date you receive the bill for which you are
seeking correction. Failure to timely notify us of a dispute will constitute your acceptance of the corresponding bill. You must
pay undisputed portions of any billing statement before the next billing statement is issued or you must pay a Late Payment
Fee. All payments for Services must be made directly by you to us, unless we authorize otherwise; for example, DISH
Network shall have no obligation to provide Services for which payment is made by you to a third party or payment is made by
a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when billing is
provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees. Depending on your specific Package Plan Agreement, you may incur fees for disconnecting your
service before the expiration of a commitment period or downgrading your programming below any applicable minimum
programming requirement during a commitment period (each an "Early Termination Fee"). Please reference your Package
Plan Agreement for details regarding any Early Termination Fee that may apply.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or we
otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone number, e-mail
address or mailing address set forth at the top of this Agreement. Please be aware that certain Package Plan Agreements
have an optional or mandatory term commitment period and if you cancel your Services prior to the expiration of an
applicable optional or mandatory term commitment period, certain early termination or cancellation fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services, DISH
Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you
have received Services, or any part of the Services, without paying for them; (iii) you otherwise violate the terms and
conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer, encumber or relocate any leased
Equipment (unless you relocate such Equipment as part of a residential move into an area within which you can permissibly
continue to receive such Services); (v) you assign or attempt to assign any of your rights, duties or obligations under this
Agreement or any applicable Package Plan Agreement; (vi) you are receiving Services through a third-party billing agent and
become ineligible to receive applicable services provided by such third-party billing agent; or (vii) you commence any act or
filing of bankruptcy or bankruptcy proceedings are commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances
accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services, once
charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the cancellation of
Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable expiration of that
promotion, you are not entitled to any refund or credit for the unused portions of such discounted price. If you received a
discounted price in exchange for your agreement to pay for your Services on a multi-month basis, and you cancel your
Services prior to the expiration of your multi-month subscription, you are not entitled to any refund or credit for the unused
portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily of a
DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s), and
sometimes low noise block converter(s) with integrated feed(s) (collectively, "Equipment").
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If we allow
you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver, subject to the
limitations of your television equipment. All of your receivers must be located at the same residence and continuously
connected to the same land-based telephone line and/or broadband home network. If you wish to receive Services at two
different residential locations, you must open a separate account for each location, unless otherwise specifically authorized
by DISH Network. You may not directly or indirectly use a single account for the purpose of authorizing Services for multiple
DISH Network receivers that are not all located in the same residential location and connected to the same land-based
telephone line and/or broadband home network. If we later determine that you did, we may disconnect your Services and, in
addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the
full retail price for the Services authorized for each DISH Network receiver on your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card ("Smart Card") inserted into a slot or otherwise
installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards
remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not
transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network. If you
report to our customer service center that your Smart Card has been lost, damaged, defective or stolen, we will replace it,
unless there is evidence of unauthorized tampering or modification, and a Smart Card Replacement Fee will apply. In
addition, in order to minimize downtime for your Equipment, DISH Network will, upon your request, deliver a replacement
Smart Card to you via overnight delivery, in which case an Overnight Delivery Fee will apply.
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