Gateway 3350 User Manual
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Gateway 3350 User Manual

Gateway 3350 User Manual

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Contents
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Indicator light panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Function key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . 27
About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Desktop items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About folders and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the Windows Me or Windows 2000 Search utility . . . . . . . . . . . . . . . . . 45
Using the Windows 98 Find utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . . 1
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Summary of Contents for Gateway 3350

  • Page 1: Table Of Contents

    Contents 1 Checking Out Your Gateway Solo 3350 ......1 Front ............. 2 Left .
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 Creating a new document .........50 Saving a document .
  • Page 4 6 Sending and Receiving Faxes ........93 Setting up your cover page .
  • Page 5 11 Using the Port Replicator ........147 Connections .
  • Page 6 Using Gateway GoBack ..........185 Recovering a file .
  • Page 7 Passwords ........... .245 PC Cards .

  • Page 8: Checking Out Your Gateway Solo 3350

    Checking Out Your Gateway Solo 3350 Tips & Tricks To access the contents of this manual while you are traveling, download the manual from www.gateway.com/support/manlib/.

  • Page 9: Front

    Indicates the battery status while the AC power adapter is plugged in: Green light indicates that the battery is fully charged. Orange light indicates that the battery is charging. Red light indicates a battery error. Checking Out Your Gateway Solo 3350...

  • Page 10: Left

    Left USB port Ventilation fan Speaker jack (do not block) Microphone jack Component Icon Description Ventilation fan Helps cool system components. Do not block. Microphone jack Plug a microphone into this jack. While the external microphone is connected, the built-in microphone is disabled.

  • Page 11: Right

    PC Card slot. For more information, see “Adding PC Cards” on page 132. PC Card slot Insert a Type I or II PC Card into this slot. For more information, see “Adding PC Cards” on page 132. Checking Out Your Gateway Solo 3350...

  • Page 12: Back

    Back Ethernet Modem Monitor Parallel External drive Power PS/2 jack jack port port connection connection port Component Icon Description Ethernet jack (optional) Plug an Ethernet 10/100 network cable into this jack. Modem jack Plug a modem cable into this jack. Monitor port Plug an external (VGA) monitor into this port.

  • Page 13: Bottom

    Docking port Connect an optional port replicator to this port. Warning! Power is passed through this connection. This docking connection is UL certified for use only with Solo 3350 port replicator devices. Reset hole If the system does not respond to input and you cannot use the shut down procedure, press a straightened paper clip into this hole to turn off the system.
  • Page 14 Component Icon Description Battery release latch Slide to release the battery. Battery status indicator Press to see the charge level of the battery. A full charge is indicated by four lights. Battery bay The notebook uses power from this battery while not connected to AC power.

  • Page 15: Indicator Light Panel

    Turns on when Caps Lock is activated. Scroll Lock Turns on when Scroll Lock is activated. Microphone Record audio through this microphone. The built-in microphone is turned off while an external microphone is connected. Checking Out Your Gateway Solo 3350...

  • Page 16: Accessories

    Accessories Gateway offers accessories that can help you make the most of using your notebook. Batteries and automobile/airplane power adapters If you run your notebook on battery power for extended periods, you may want to buy an additional battery so that you can swap batteries when necessary.
  • Page 17 Laser printers and cartridges are more expensive, but usually they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. Checking Out Your Gateway Solo 3350...

  • Page 18: Getting Started

    Getting Started This chapter provides basic information about your Gateway notebook. Read this chapter to find out: How to connect the AC power adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad™ touchpad How to connect the modem How to connect to a network How to install peripheral devices...

  • Page 19: Connecting The Ac Adapter

    Connecting the AC adapter You can run your notebook using an AC adapter or the notebook battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect.
  • Page 20 Connect the AC adapter to your notebook’s power connector. The battery charging indicator light turns on. If the battery charging indicator light does not turn on, disconnect the adapter from your notebook and repeat Step 2. When you finish using your notebook, turn the notebook off and leave the notebook connected to AC power for at least 24 hours.

  • Page 21: Protecting From Power Source Problems

    Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripherals by connecting them to a surge protector, which will absorb voltage surges and prevent them from reaching your computer.

  • Page 22: Starting Your Notebook

    Starting your notebook To start the notebook: Open your notebook by sliding the latch on the front of your notebook to the right and lifting the LCD panel. Press the power button located above the keyboard. Power button The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode.

  • Page 23: Waking Up Your Notebook

    LCD and hard drive. Two advanced power-saving modes (called Standby and Hibernate) are also available for the Solo 3350. While in Standby, the power indicator light flashes. When you are ready to use your notebook after the screen has gone into basic power-saving mode, wake it up by pressing a button or key on the keyboard.

  • Page 24: Turning Off Your Notebook

    Turning off your notebook To turn off your notebook: Click , then select . The Shut Down Windows dialog box Start Shut Down opens. Select Shut down Click . Windows shuts down and turns off your notebook. Important If for some reason you cannot use the Shut down option in Windows to turn off your notebook, press and hold the power button for about five seconds.

  • Page 25: Using The Keyboard

    Using the keyboard Your notebook features a keyboard that has the same functionality as a desktop computer keyboard. Many of the keys have been assigned alternate functions. The alternate function is printed on the key in green text. Function keys Navigation keys Application Numeric...

  • Page 26: Keys

    Keys Keys Icons Description Function keys Press these keys to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. Refer to the program documentation to find out more about the function key actions.

  • Page 27: Function Key Combinations

    Function key combinations When you press an key and a Function key at the same time, the notebook performs the action identified by the green text on the key. Press and this To... function key... Open the power status box in the upper left corner of your screen. The menu shows the battery charge level, the BIOS version, and whether the AC power adapter is being used.
  • Page 28 Press and this To... function key... Stop the currently running DOS program. (This function is only available in some programs.) Increase the brightness of the screen. Decrease the brightness of the screen. Using the keyboard...

  • Page 29: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two buttons. Touchpad Pad buttons When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects.

  • Page 30: Using The Touchpad

    Using the touchpad To... Do this... Move the pointer Move your finger around on the on the screen. touchpad. If you run out of space on your touchpad and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger.
  • Page 31 To... Do this... Move an object Position the pointer over the on the screen. object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.

  • Page 32: Connecting The Modem

    Connecting the modem If your notebook has a modem jack, the notebook has a built-in V.90 56K modem and a telephone cable. To connect the modem: Insert one end of the telephone cable into the modem jack on the back of the notebook. Insert the other end of the telephone cable into a telephone wall jack.

  • Page 33: Connecting The Network

    Connecting the network If your notebook has a network jack, the notebook can connect to an Ethernet 10/100 network. To connect to a network: Insert one end of the network cable into the network jack on the back of the notebook. Insert the other end of the network cable into a network wall jack.

  • Page 34: Installing A Printer, Scanner, Or Other Peripheral Device

    (USB) and parallel. These ports are used for connecting peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking Out Your Gateway Solo 3350” on page 1 USB ports support plug-and-play and hot swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.
  • Page 35 Getting Started...

  • Page 36: Windows Basics

    Windows Basics Read this chapter to get basic information on how to: Work on the Windows desktop Manage files and folders Work with documents Use shortcuts Move data from your old computer to your new computer HelpSpot For more information on using Windows, double-click the HelpSpot icon on your desktop.

  • Page 37: About The Windows Environment

    About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from the example shown below, depending on how your computer is set up.

  • Page 38: Desktop Items

    Desktop items Icons are graphic representations of objects on the desktop that you select and open, such as a drive, folder, file, or program. Buttons are graphic representations of controls that you use to open windows or apply changes. Desktop icons, buttons, and elements Description The My Computer icon provides access to drives and other computer controls.
  • Page 39 Desktop icons, buttons, and elements Description Gateway has provided an easily accessible interactive guide called HelpSpot for use with Windows Me. This guide is designed to provide help information and let you quickly discover and use the features of your computer. Double-click the HelpSpot icon to begin.

  • Page 40: Window Items

    Window items When you double-click the icon for a drive, folder, files, or program, a window opens on the desktop. This example shows the window, which Local Disk (C:) opens after double-clicking the icon in the My Computer Local Disk (C:) window.
  • Page 41 Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items: Window item Description The title bar is the horizontal bar at the top of a window that shows the name of the program. Clicking the minimize button reduces the active window to a button on the taskbar.

  • Page 42: Using The Start Menu

    Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the menu. Start To open the Start menu: Click the button on the lower left of the Windows desktop. The Start Start menu opens showing you the first level of menu items.

  • Page 43: Working With Files And Folders

    Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet.
  • Page 44 To see the files and folders on a drive: Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click View the entire contents of this drive Working with files and folders...

  • Page 45: About Folders And Files

    About folders and files Folders are much like the folders in a file cabinet. They contain files and other folders. Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files.

  • Page 46: Copying And Moving Files And Folders

    Copying and moving files and folders The skills you need to copy and move files are copying, cutting, and pasting. When you copy and paste a selection, you place a copy of the file you selected on the Windows clipboard, which stores it. Then, when you decide what folder you want the copy to go in (the destination folder), you paste it there.
  • Page 47 To move a file or folder to another folder: Right-click the file or folder that you want to move. A menu opens on the desktop. Select from the menu. Open the destination folder. With the pointer inside the destination folder, press the right touchpad button.

  • Page 48: Deleting Files And Folders

    Deleting files and folders When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied. In Windows, you throw away files and folders by first moving them to the Windows trash can, the Recycle Bin, where they remain until you decide to empty the bin.
  • Page 49 To empty the Recycle Bin: Caution Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. Double-click the icon on the desktop. The Recycle Bin window Recycle Bin opens. Select , then select .

  • Page 50: Browsing For Files And Folders

    Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop. It is usually on a drive inside a folder that may be inside yet another folder, and so on. Windows drives, folders, and files are organized in the same way as a real file cabinet in that they may have many levels (usually many more levels than a file cabinet, in fact).

  • Page 51: Searching For Files

    Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility in Windows Me or Windows 2000, or the Find utility in Windows 98 to search by: Name or part of a name Creation date...

  • Page 52: Using The Windows Me Or Windows 2000 Search Utility

    Using the Windows Me or Windows 2000 Search utility To find files and folders using the Search utility: Click , then select , then . The search dialog Start Search For Files or Folders box opens. If you want to search by file or folder name, type in all or part of the file or folder name in the box in the left Search for files or folders named...
  • Page 53 Click . When the search is completed, Windows lists the files Search Now and folders whose names contain the text that you searched for. Open a file, folder, or program by double-clicking the name in the list. Using advanced search options Search can find files meeting more criteria than file name.

  • Page 54: Using The Windows 98 Find Utility

    Using the Windows 98 Find utility To find files and folders using the Find utility: Click , then select , then . The Find: All Files dialog Start Find Files or Folders box opens. If you want to search by file or folder name, click the Name &...
  • Page 55 Click . When the search is completed, Windows lists the files Find Now and folders whose names contain the text that you searched for. Open a file, folder, or program by double-clicking the name in the list. Using advanced search options You can find files meeting more criteria than file name.

  • Page 56: Working With Documents

    Working with documents Documents are commonly word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples illustrate the concepts for creating, saving, opening, ®...

  • Page 57: Creating A New Document

    Creating a new document HelpSpot For more information on creating a document, double-click the HelpSpot icon on your desktop. To create a new document: Click , then select , then . Microsoft Word Start Programs Microsoft Word starts and a blank document opens. Select , then select .

  • Page 58: Saving A Document

    Saving a document After you create a document, you need to save it if you want to use it later. HelpSpot For more information on saving a document, double-click the HelpSpot icon on your desktop. To save a document in Microsoft Word: Select , then .

  • Page 59: Opening A Document

    Opening a document To view, revise, or print an existing document, you need to open it. Open the document in the program it was created in. HelpSpot For more information on opening a document, double-click the HelpSpot icon on your desktop. To open a document in Microsoft Word: Click , then select...

  • Page 60: Printing A Document

    Printing a document To print a document, you must have a printer connected to your computer or have access to a network printer. For more information about installing or using your printer, refer to the printer documentation. HelpSpot For more information on printing a document, double-click the HelpSpot icon on your desktop.

  • Page 61: Shortcuts

    Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information on Windows shortcuts, see your Windows or program documentation. To... Do this... Select the item, then press C + C.

  • Page 62: Transferring Software And Hardware From Your Old Computer

    Transferring software and hardware from your old computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
  • Page 63 To find files in the My Documents folder: Double-click the icon on your desktop. The My Computer My Computer window opens. Double-click the drive icon. The C:\ window opens. Double-click the folder. The My Documents window opens My Documents and displays many of your saved personal data files. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).

  • Page 64: Transferring Internet Settings

    Transferring Internet settings You can use different methods to transfer your Internet account from your old computer to your new one. Setting up your ISP If your current Internet Service Provider (ISP) software came preinstalled on your new computer, run that setup program. If it asks to set up a new account or an existing one, choose to reconnect to an existing account.

  • Page 65: Reinstalling Your Old Printer Or Scanner

    Reinstalling your old printer or scanner Older printers, scanners, or other peripheral devices may have Windows support integrated (built in), which means you do not need any additional software. Newer devices, however, usually require your original software installation CDs or disks. Reinstalling a USB printer or scanner USB devices may have special installation instructions.

  • Page 66: Reinstalling Your Old Programs

    Reinstalling your old programs You probably use some programs that did not come installed on your new computer, such as personal finance software, graphics programs, or games. Spend some time going through your old computer’s Start Programs menus, making note of any programs you want to install on your new computer.
  • Page 67 Windows Basics...

  • Page 68: Using The Internet

    Using the Internet This chapter provides information about the Internet and the World Wide ® Web, and tells you how to set up Gateway.net or America Online Internet services so that you can send and receive e-mail and access other Internet resources.

  • Page 69: Learning About The Internet

    Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL, or cable line and signing up with an Internet Service Provider (ISP).

  • Page 70: Setting Up An Internet Account

    Setting up an Internet account Before you can view the information on the World Wide Web, you need to set up an Internet account with an Internet Service Provider (ISP). If you have chosen Gateway.net or America Online as an ISP, follow these instructions to set up and connect to your account.

  • Page 71: Accessing Your Internet Account

    Accessing your Internet account HelpSpot For more information on accessing your Internet account, double-click the HelpSpot icon on your desktop. To connect to your Gateway.net or America Online Internet account: Double-click the icon. Connect to Gateway.net America Online Included The Connect dialog box opens. Complete the member name and password information, then click .

  • Page 72: Using The World Wide Web

    Using the World Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser. You can use any of the commercially available Web browsers, like Microsoft Internet Explorer, which comes installed on your new computer.

  • Page 73: Connecting To A Web Site

    Connecting to a Web site After you set up an account with an Internet Service Provider (ISP) such as Gateway.net or America Online, you can access the many information sources on the World Wide Web. HelpSpot For more information on connecting to a Web site, double-click the HelpSpot icon on your desktop.

  • Page 74: Downloading Files

    Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer. To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses”...

  • Page 75: Using E-Mail

    Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes.

  • Page 76: Checking Your E-Mail

    Type the e-mail message. When finished, click . Your e-mail is sent over the Internet to Send Now the e-mail address you specified. Checking your e-mail HelpSpot For more information on checking your e-mail, double-click the HelpSpot icon on your desktop. To check your e-mail using Gateway.net or America Online: Connect to your Gateway.net or America Online account.
  • Page 77 Using the Internet...

  • Page 78: Using Multimedia

    Using Multimedia This chapter provides information on using the multimedia capabilities of your notebook. Read this chapter to learn how to: Adjust the volume Connect the external drive Use the diskette drive Use the CD/DVD drive Play CDs and DVDs Record and play audio files Use Media Player Use MusicMatch...

  • Page 79: Adjusting The Volume

    Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. HelpSpot For more information on adjusting volume, double-click the HelpSpot icon on your desktop. To adjust overall volume level: Click the speaker icon on the taskbar, then drag the slider to change the volume or click to select the check box.
  • Page 80 To adjust specific volume levels: Double-click the speaker icon on the taskbar. The Volume Control dialog box opens. If the device you want to adjust does not appear in the Volume Control dialog box, select , select the audio device you want Options Properties to adjust, then click...

  • Page 81: Connecting The External Drive

    Connecting the external drive Your notebook has an optional external drive bay that lets you use a removable drive such as a diskette drive or CD/DVD drive. To change drives, you need to replace the drive module in the drive bay. To connect the external drive: Turn off your notebook.
  • Page 82 Plug the other end of the external drive cable into the connector on the back of the notebook. Make sure the cable plug’s icons are facing up. Turn on your notebook. To access files on the drive, use a program to open drive A: (for a diskette drive) or drive D: (for a CD/DVD drive).
  • Page 83 To change the drive module: Turn off your notebook. Remove the external drive cable from the external drive by pressing in both clips on the plug and pulling it away from the module. Turn over the external drive bay. Remove the drive module by pressing and holding the module release latch and pulling out the module with the other hand.
  • Page 84 Slide the new module into the bay until it clicks into place. Turn the external drive over, then reconnect the external drive cable. Make sure the cable plug’s icons are facing up. Connecting the external drive...

  • Page 85: Using Diskettes

    Using diskettes The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette slot Eject button To use a diskette:...

  • Page 86: Using The Cd/Dvd Drive

    Using the CD/DVD drive You can use your computer to enjoy a wide variety of multimedia features, such as making recordings, listening to audio CDs, and watching DVD movies. Inserting a CD/DVD Eject button Activity indicator Manual eject hole To insert a CD/DVD: Attach the external CD/DVD drive.

  • Page 87: Listening To Music Cds In Windows Me

    Listening to music CDs in Windows Me The Windows Media Player turns your computer into a multimedia center. Use the player to listen to Internet radio stations, play and copy your CDs, look for Internet movies, and create lists of all media on your computer. For more information about using the Windows Media Player, select Help To listen to a CD in the Windows Media Player:...

  • Page 88: Listening To Music Cds In Windows 98

    Listening to music CDs in Windows 98 Use the CD/DVD drive and the Windows CD Player to play an audio CD. To play a CD: Insert a CD into the CD/DVD drive. The CD Player opens and the CD plays. If the CD Player does not open automatically when you insert the CD, open it from the Start menu by clicking , then selecting...

  • Page 89: Recording And Playing Audio

    Recording and playing audio Use the instructions below to make an audio recording by speaking into the microphone. HelpSpot For more information on recording and playing audio, double-click the HelpSpot icon on your desktop. To make an audio recording: Click , then select , then Start...
  • Page 90 To play an audio recording in Sound Recorder: Open the Sound Recorder. Select , then . The Open dialog box opens. File Open Select the file you want to play back, then click Open Play the file by clicking (play), then stop playing the file by clicking (stop).

  • Page 91: Playing Audio And Video Files With Windows Media Player

    Playing audio and video files with Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, select Help To play a file using the Media Player: Click...

  • Page 92: Playing A Dvd

    Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. If your computer has a DVD drive, you can play DVDs with the DVD Player program.

  • Page 93: Using Musicmatch

    Using MusicMatch Using the MusicMatch™ program, you can: Play music CDs Build a music library Create MP3 music files from your music CDs and add them to your music library Enter music track information Listen to Internet Radio HelpSpot For more information on using MusicMatch, double-click the HelpSpot icon on your desktop.

  • Page 94: Creating Music Files

    Creating music files Using the MusicMatch program, you can copy the tracks from a music CD to your computer hard drive as MP3 files. Here are some terms that you need to know before you get started: Bit rate is the number of bits required to store one second of music. CD quality is 128 kilobits per second.

  • Page 95: Building A Music Library

    Building a music library Use MusicMatch to build a music library. You can organize your music tracks by categories, find a track quickly by using the sort features, and add information to a song file. You can add music tracks to your music library by: Creating MP3 files –...

  • Page 96: Changing The Music Library Display Settings

    Changing the music library display settings To change the music library display settings: Double-click the icon. MusicMatch Jukebox Select , then . The Settings window opens. Options Settings Click the tab. Music Library Select the categories that you want to display in the columns. Click Using MusicMatch...

  • Page 97: Editing Track Information

    Editing track information If you are connected to the Internet and listening to a music CD, MusicMatch downloads and displays information such as the artist, album, and track titles from a database on the Internet called CD DataBase (CDDB). After you add a CD track as an MP3 file to your music library, you can edit track information.

  • Page 98: Listening To Internet Radio

    Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations. To listen to an Internet radio station: Double-click the icon, then connect to the Internet. MusicMatch Jukebox Click Radio Click the Radio icon. The Radio window opens. Using MusicMatch...

  • Page 99: Using Advanced Features

    Click . A window opens that lists radio stations by Station Selector music format, city, or country. Select a radio station, then click . MusicMatch connects to the station. Play Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player.

  • Page 100: Sending And Receiving Faxes

    Sending and Receiving Faxes PhoneTools lets you send and receive faxes using the modem in your computer. After you have created a document using a spreadsheet, word processor, or graphics program, you can send it as a fax. You can also receive faxes on your notebook.

  • Page 101: Setting Up Your Cover Page

    Setting up your cover page Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers will contain this information, which is required by law. HelpSpot For more information on setting up a fax cover page, double-click the HelpSpot icon on your desktop.
  • Page 102 Click the tab, then enter your name and fax number in the Identifier text box. This identifier information is required by law. You can enter up to 20 characters in the text box. We suggest using eight characters for your identifier name, followed by 12 characters for your telephone number.

  • Page 103: Sending A Fax

    Sending a fax HelpSpot For more information on sending a fax, double-click the HelpSpot icon on your desktop. To send a fax: Click , then select , then Start Programs PhoneTools PhoneTools PhoneTools opens. Click . The Send Fax Wizard opens. Send Fax Sending and Receiving Faxes...
  • Page 104 Enter the recipient’s name, company (if applicable), and fax number, then click . The next wizard dialog box opens. Next Type the message text in the area. Message Text Select a cover page template from the list, then click . If you Template Next typed a message in the Message Text area, you must select a cover page.

  • Page 105: Faxing From Programs

    Faxing from programs HelpSpot For more information on sending a fax directly from a program, double-click the HelpSpot icon on your desktop. To fax a document directly from most programs: In the program with the document open, click then select .

  • Page 106: Receiving And Viewing A Fax

    Receiving and viewing a fax HelpSpot For more information on receiving a fax, double-click the HelpSpot icon on your desktop. To receive and view a fax: Click , then select , then Start Programs PhoneTools PhoneTools PhoneTools opens. When PhoneTools is open, it detects incoming faxes and stores them in the In Box.
  • Page 107 Sending and Receiving Faxes...

  • Page 108: Managing Power

    Managing Power While your notebook is running on battery power, you should manage power consumption to get the most use out of the battery. This chapter shows you how to: Check and recharge the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power-saving settings...

  • Page 109: Monitoring The Battery Charge

    Monitoring the battery charge Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. Monitor the battery charge by: Checking the built-in battery meter. Turn the notebook over and press the battery meter.

  • Page 110: Changing Batteries

    Warning Danger of explosion if battery is incorrectly replaced. Replace only with the Gateway Solo 3350 Li-Ion battery. Discard batteries according to the manufacturer’s instructions. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 111: Extending Battery Life

    Extending battery life Conserving battery power While using the battery to power your notebook, conserve power by: Dimming the display as low as is comfortable. Removing PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used. Modifying the Power Management settings for maximum power savings.

  • Page 112: Changing Power Modes

    Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: Standby - while your notebook is on standby, it switches to a low power state where devices, such as the LCD screen and drives, turn off. Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.

  • Page 113: Changing Automatic Power Settings In Windows Me, Windows 98, Or

    Changing automatic power settings in Windows Me, Windows 98, or Windows 2000 You can change the function of the power button, Standby key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and enabling Hibernate mode.
  • Page 114 To change the power scheme Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the Power Options Power Management icon, click view all Control Panel options Double-click the icon.
  • Page 115 To change the alarm options: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the Power Options Power Management icon, click view all Control Panel options Double-click the icon.
  • Page 116 To change advanced power management settings: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the Power Options Power Management icon, click view all Control Panel options Double-click the icon.
  • Page 117 To use Hibernate mode: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the Power Options Power Management icon, click view all Control Panel options Double-click the icon. The Power Power Options Power Management Options Properties dialog box opens.

  • Page 118: Changing Power Settings In Windows Nt

    Changing power settings in Windows NT In Windows NT, you can monitor the remaining battery charge and set low battery warnings. To monitor the remaining battery charge: Double-click the battery icon or power cord icon on the taskbar. The APM for NT dialog box opens. Click the tab.

  • Page 119: Changing Speedstep Settings

    Changing SpeedStep settings ® The processor installed in your notebook may use Intel SpeedStep™ technology to conserve battery power. A SpeedStep-equipped processor can change its operating speed according to the power source. Your notebook’s default settings operate the processor at full speed while connected to AC power and at reduced speed (which uses less power) while using battery power.
  • Page 120 Change any of the following settings: To run the processor at full speed regardless of the power source, change the setting to Running on batteries Maximum Performance To run the processor at reduced speed (using less power) regardless of the power source, change the setting to Plugged in Battery...
  • Page 121 Managing Power...

  • Page 122: Travel Tips

    Travel Tips These tips can make traveling with your notebook more convenient and trouble-free. This chapter provides information on: Using the modem Transferring files Protecting your notebook from loss and theft Managing your notebook’s power efficiently Tips & Tricks To access the contents of this manual while you are traveling, download the manual from www.gateway.com/support/manlib/.

  • Page 123: Modem

    Modem Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. Take a telephone line protector. Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally.

  • Page 124: Security

    Security Get a locking cable for your notebook so you can attach a cable lock and leave the notebook in your hotel room while you are away. Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the x-ray machine in security checkpoints.

  • Page 125: Power

    Power To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings. For information on conserving battery power, see “Conserving battery power” on page 104. For information on using alternate power sources, see “Using alternate power sources”...

  • Page 126: Customizing Your Computer

    Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows and adding new hardware devices. You can: Change screen and display settings Change the background and screen saver...

  • Page 127: Adjusting The Screen And Desktop Settings

    Adjusting the screen and desktop settings Adjusting the color depth and screen area are two of the most basic display settings you may need to change. You can also adjust settings such as the screen background and screen saver. Adjusting the color depth Color depth is the number of colors your LCD displays.
  • Page 128 To change the color depth: Click , then select , then The Control Panel Start Settings Control Panel. window opens. Click/Double-click the icon. The Display Properties window Display opens. Click the tab. Settings Select a setting from the list. For most purposes, the color depth Colors should be 32-bit True Color.

  • Page 129: Adjusting The Screen Area

    Adjusting the screen area You can change the screen area to a size you prefer. For example, you can increase the screen area to fit more icons on your desktop, or you can decrease the screen area to make reading and identifying objects on the display easier. The larger the screen area, the smaller individual components of the screen, such as icons and menu bars, appear.
  • Page 130 If you want to save your changes, click . Windows tells you it will apply your changes when you click again. Click Adjusting the screen and desktop settings...

  • Page 131: Applying A Color Scheme

    Applying a color scheme A color scheme is a set of colors that you can apply to your Windows environment. For example, you can change the appearance of such things as the desktop, windows, and dialog boxes. You can select an existing scheme or create your own.
  • Page 132 Click , type a name for the new scheme, and then click Save As Select a color scheme from the list. An example of the scheme Scheme appears in the window above the list. Click Adjusting the screen and desktop settings...

  • Page 133: Changing The Desktop Background

    Changing the desktop background The Windows desktop background can be changed to either a picture or HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources. Important If Active Desktop is turned on and you have chosen to display Web content, the standard desktop background will...
  • Page 134 Click the tab. Background Select a background picture from the Select a background picture or HTML list. document as Wallpaper - OR - Select a background picture from another location by clicking Browse If you want the picture you chose to cover the entire screen, select Tile from the list.

  • Page 135: Selecting A Screen Saver

    Selecting a screen saver You can use a screen saver to keep others from viewing your screen while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products.
  • Page 136 Click the tab. Screen Saver Select a screen saver from the list. Windows previews the Screen Saver screen saver. If you want to customize the screen saver, click and then make Settings your changes If the button is not available, you cannot Settings customize the screen saver you selected.
  • Page 137 Customizing Your Computer...

  • Page 138: Upgrading Your Notebook

    Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook. Topics include: Adding PC Cards Replacing the hard drive Replacing memory...

  • Page 139: Adding Pc Cards

    Adding PC Cards Your notebook has a PC Card slot (also known as PCMCIA card slot). This slot accepts Type I and II cards. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running.
  • Page 140 To remove a PC Card: Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. Reset the eject button by pressing the PC Card eject button again. Adding PC Cards...

  • Page 141: Preventing Static Electricity Discharge

    Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

  • Page 142: Replacing The Hard Drive Kit

    Replacing the hard drive kit If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive from Gateway. To replace the drive, follow the instructions below. To replace the hard drive kit: Shut down your notebook and disconnect the AC power. Close the LCD panel and turn the notebook over.
  • Page 143 Slide the hard drive kit out of the hard drive bay. Insert the new hard drive kit in the bay until the outer edge of the kit is flush with the side of the notebook. Replace the two screws to secure the hard drive kit to the notebook. Upgrading Your Notebook...

  • Page 144: Installing Memory And Replacing The Keyboard

    Installing Memory and Replacing the Keyboard To install memory: Follow the instructions under “Removing the keyboard” on page 137. Follow the instructions under “Replacing the memory” on page 142. To replace the keyboard: Follow the instructions under “Removing the keyboard” on page 137. Follow the instructions under “Replacing the keyboard”...
  • Page 145 Straighten a paper clip and insert it into the small hole in the bezel just above the I key. Upgrading Your Notebook...
  • Page 146 While pressing the paper clip down with your right hand, use your left hand to slide the bezel 1/8 inch (3.3 mm) to the left and remove the bezel and paper clip. With a small Phillips screwdriver, remove the four keyboard screws and place them in a safe place.
  • Page 147 Remove the keyboard by raising the back edge, then slowly sliding it toward the LCD panel and rotating it forward so it lays on the notebook. Be careful to not damage the LCD panel. Upgrading Your Notebook...
  • Page 148 Removing the keyboard exposes the following replaceable components: Memory Keyboard module slot connection Installing Memory and Replacing the Keyboard...

  • Page 149: Replacing The Memory

    Replacing the memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the memory slot. To replace the memory module: Remove the keyboard by following the instructions under “To remove the keyboard:”...
  • Page 150 Hold the replacement module at a 30-degree angle and slide it into the empty memory slot. Gently push the module down until it clicks in place. Rotate the keyboard toward the LCD panel until the keyboard is almost face-up, then insert the front of the keyboard under the palm rest. Gently press the keyboard down until it is flat all the way across.
  • Page 151 While pressing down on the bezel with your fingers positioned as shown, slide the bezel to the right until it clicks into place. The bezel is correctly mounted when each end is flush with the notebook case and the bezel is flat all the way across. If the bezel is not flat, you should follow “Removing the keyboard”...

  • Page 152: Replacing The Keyboard

    Replacing the keyboard To install a new keyboard: Remove the old keyboard by following the instructions under “To remove the keyboard:” on page 137. Disconnect the keyboard by lifting the keyboard connector using two fingers. Be careful to not touch or damage any other components. Connect the new keyboard by placing it face-down on the notebook, then inserting the keyboard plug into the keyboard connector.
  • Page 153 Rotate the keyboard toward the LCD panel until the keyboard is almost face-up, then insert the front of the keyboard under the palm rest. Gently press the keyboard down until it is flat all the way across. The keyboard should easily fall into place. Replace the four keyboard screws.

  • Page 154: Using The Port Replicator

    Using the Port Replicator The optional port replicator gives you a convenient way to attach external devices such as a monitor, a full-size keyboard, or an AC power adapter. Although devices can be attached directly to the ports on the notebook, the port replicator lets you make all of those connections in one step.

  • Page 155: Connections

    Component Icon Description Power connection Plug the AC power adapter into this connection. Use only the Solo 3350 power adapter. Serial port Plug a serial device (such as a serial camera) into this port. Microphone jack Plug a microphone into this jack. While the external microphone is connected, the built-in microphone is turned off.
  • Page 156 Component Icon Description Monitor port Plug an external VGA monitor into this port. Parallel port Plug a parallel device (such as a printer) into this port. Mouse port Plug a PS/2 mouse into this port. Keyboard port Plug a PS/2 keyboard into this port. External drive connection Plug the external drive cable into this connection.

  • Page 157: Connecting To The Port Replicator

    Connecting to the port replicator You can attach your notebook to the port replicator while your notebook is off, on, or in Standby/Suspend mode. To attach your notebook to the port replicator: Connect external devices to the ports on the port replicator. Close the notebook’s LCD panel, then gently press the back of the notebook down onto the replicator until it locks into place.
  • Page 158 To separate the notebook from the port replicator: Click , then select . The Eject PC menu item appears in the Start Eject PC Start menu only while the notebook is docked. Firmly press down on the replicator’s release buttons with your thumbs. While holding down the release buttons, place your fingers under the notebook and gently lift it off the replicator.
  • Page 159 Using the Port Replicator...

  • Page 160: Networking Your Home

    Networking Your Home Connecting your home computers lets you share drives, printers, and a single Internet connection among the connected computers. This chapter contains information about: Benefits of a home network The Gateway Connected Home Connection types Your connected home shopping list...

  • Page 161: Using A Home Network

    Using a home network A home network lets you: Share a single Internet connection Share MP3 audio and MPEG video files Share computer drives Share a printer or scanner Play multi-player games Sharing a single Internet connection A home network makes sharing the Internet easy. Each computer or Internet appliance that is connected to the network can share the same modem and telephone line or broadband connection and access the Internet at the same time.

  • Page 162: Sharing Drives

    Sharing drives With a home network, you can copy files from computer to computer by copying and pasting or dragging and dropping. You will no longer waste your time transferring files by using diskettes. In addition, you can map a drive from a remote computer on the network to a drive on a local computer, and access the file as if it were located on the hard drive of the computer you are using.

  • Page 163: Introducing The Gateway Connected Home

    Introducing the Gateway Connected Home The Gateway Connected Home connects all your computers and other devices so that you can share files, programs, peripherals, and much more from any computer in your house. The picture below shows an example Gateway Connected Home.

  • Page 164: Components Of A Gateway Connected Home

    Components of a Gateway Connected Home The Gateway Connected Home begins with two computers and a connection. From there, you can add computers and devices to fit your specific needs. You can connect: Any or all of your connected computers to your Internet connection simultaneously.

  • Page 165: Selecting A Connection

    Selecting a connection One of the biggest decisions you will need to make when creating your Gateway Connected Home is what type of connection you will use. Gateway supports two types of wired connections, HPNA and Ethernet. What are HPNA and Ethernet? HPNA Creating an HPNA connected home is as easy as knowing where your telephone jacks and computers are located.

  • Page 166: Assessing Your Connection Needs

    Assessing your connection needs To select the type of connected home that will work best for you, consider how you will use your connected home. An HPNA connected home is appropriate if: Your home has a telephone jack with the same phone number in each room that has a device you want to connect You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet...

  • Page 167: Comparing Data Transfer Speed

    Comparing data transfer speed When deciding between HPNA and Ethernet, compare the different data transfer speeds provided by each to the programs you plan to run in your connected home. The following table shows programs that you may run in your home and the connection speed each requires.
  • Page 168 When comparing the speed at which your connected home will need to run to the speed you can get from the connection type, you should consider which programs may run at the same time in your connected home. For example, you have stored several MP3 audio files in your connected home. You typically play music on your Gateway Connected Music Player, and at the same time your teenager may play music on another computer.

  • Page 169: Connected Home Shopping List

    Connected home shopping list Use the following shopping lists when purchasing equipment for your connected home. HPNA For an HPNA connected home you need: An HPNA card installed in each computer - OR - HPNA/V.90 combination card installed in each computer HPNA card - OR - A USB HPNA adapter attached to...

  • Page 170: Ethernet

    Ethernet For an Ethernet connected home you need: An Ethernet card installed in each computer An Ethernet hub or switch with enough ports for each computer and device in the connected home (hubs are slightly cheaper than switches but may run Ethernet card and hub slower than switches) Ethernet cable going from each computer to the hub or switch...

  • Page 171: For More Information

    For more information For more information about the Gateway Connected Home, discuss your particular needs with your Gateway Country Store representative. In addition, several books and Internet sites are dedicated to home networking. Refer to these sources for more information about networking your home with either HPNA or Ethernet.

  • Page 172: Maintaining Your Computer

    Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Caring for your computer Here are ways to extend the life of your system: Be careful not to bump or drop your computer, and do not put any objects on top of it.
  • Page 173 Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. Set up a regular maintenance schedule according to the table below to keep your computer running at its best. Maintenance task Immediately Monthly When needed See... after purchase Create an emergency diskette page 167...

  • Page 174: Creating An Emergency Startup Diskette

    Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer. HelpSpot For more information on creating an emergency startup diskette, double-click the HelpSpot icon on your desktop.
  • Page 175 Place a new, labeled diskette into the diskette drive. Click . Windows copies files to the emergency startup diskette. When Windows finishes copying files, remove the diskette from the diskette drive. You should write-protect the diskette, which will prevent the diskette from being erased or infected by viruses, by sliding the tab that is at the top of the diskette to the up position.

  • Page 176: Protecting Your Computer From Viruses

    Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time, because they are activated on a certain date.
  • Page 177 To remove a virus: Find and remove the virus immediately using Norton AntiVirus. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. If the virus cannot be removed or has damaged your files, use Gateway GoBack (available on selected systems) to return your computer to its previous working condition.

  • Page 178: Managing Hard Drive Space

    Managing hard drive space Windows provides several utilities you can use to manage your hard drive space and keep your hard drive running efficiently. Checking hard drive space In Windows, you can see a chart of the available hard drive space. HelpSpot For more information on checking hard drive space, double-click the HelpSpot icon on your desktop.

  • Page 179: Using Disk Cleanup

    Using Disk Cleanup Delete uneeded files such as temporary Windows files to free hard drive space. HelpSpot For more information on using Disk Cleanup, double-click the HelpSpot icon on your desktop. To use Windows Disk Cleanup program: Double-click the icon. The My Computer window opens. My Computer Right-click the hard drive that you want to delete files from, then select .

  • Page 180: Scanning The Hard Drive For Errors

    Scanning the hard drive for errors The ScanDisk program examines the hard drive for surface errors and file and folder problems. ScanDisk corrects these problems so that Windows and other programs run efficiently. If you use your computer several hours every day, you probably want to run ScanDisk once a week.
  • Page 181 Click . The ScanDisk dialog box opens. Check Now Select the options to use, then click . For help, press . ScanDisk Start checks the drive for errors. This process may take several minutes. Correct any problems that are found by following the on-screen instructions.

  • Page 182: Defragmenting The Hard Drive

    Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for the computer to use a file, Windows must search for the pieces of the file and put them back together.
  • Page 183 Click the tab. Tools Click Defragment Now If Disk Defragmenter does not start automatically, click Start Defragment Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program. If you want to defragment another drive, click then follow the on-screen instructions.

  • Page 184: Backing Up Files

    Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to diskettes or a writable CD, if you have a CD-R or CD-RW drive.

  • Page 185: Using Maintenance Wizard

    Using Maintenance Wizard The Maintenance Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and ScanDisk and deleting unnecessary files. HelpSpot For more information on using the Maintenance Wizard, double-click the HelpSpot icon on your desktop. To start the Maintenance Wizard: Click , then select , then...

  • Page 186: Recalibrating The Battery

    Recalibrating the battery If your notebook goes into Standby mode while you are working on your notebook but the battery is not low, you need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge.

  • Page 187: Cleaning Your Computer

    Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit: A soft cloth An aerosol can of air that has a narrow, straw-like extension Isopropyl alcohol Cotton swabs A CD/DVD drive cleaning kit...

  • Page 188: Cleaning The Keyboard

    Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint trapped under the keys. The easiest way to do this is to blow dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer and turn the unit upside down.
  • Page 189 Remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Replace the mouse ball and lock the retaining ring into place. Maintaining Your Computer...

  • Page 190: Using Gateway Goback

    Using Gateway GoBack Gateway GoBack, along with the System Restoration Kit, can help you: Recover a file you deleted Recover a file you saved over Troubleshoot Windows startup problems Return your computer to a previous working condition...

  • Page 191: About Gateway Goback

    About Gateway GoBack Gateway GoBack is a program that lets you go back to recover deleted files, undo changes to programs or files, or return your operating system to an earlier state. It does this by reserving part of your hard drive to store information and data each time you make a change or when there is no activity on your hard drive.

  • Page 192: Using Gateway Goback

    Using Gateway GoBack If you have never used Gateway GoBack before, you may want to view a short video that explains what Gateway GoBack is and how to use it. To start the video, double-click the icon on your desktop, then click Gateway GoBack Watch in the GoBack Main Menu dialog box.

  • Page 193: Recovering A File

    Recovering a file To recover an older version of an existing file: Use My Computer or Windows Explorer to locate the file you want to recover. Right-click the file, select , then select the version you want Show Revisions to recover. To recover a deleted file or an older version of an existing file: Double-click the icon on your desktop or on the taskbar.
  • Page 194 Click Recover a deleted file, or get back an earlier version of a changed file The GoBack File Recovery window opens. In the list of files and folders, select the file or folder that you want to recover. Important The files and folders displayed in the window are on your C: drive.
  • Page 195 Click . The dialog box opens. Recover To Recover To Normally, you will want to save a recovered file to its original location, which the Recover To window opens to automatically. However, if you want to save the recovered file to a different location, choose the location by selecting the drive and folder from the list or from the list in Save in...

  • Page 196: Going Back To An Earlier Hard Drive State

    Going back to an earlier hard drive state If your computer has stopped working properly because of a software problem, a change in settings, or a virus, you can use Gateway GoBack to revert your hard drive to a point before the problem started. To revert your hard drive: Double-click the icon on your desktop or on the taskbar.
  • Page 197 Click Revert your entire hard disk to a time in the past, or view your hard drive . The GoBack Drive window opens. as it was before Review the event list to see events that made changes to your computer such as saving or deleting files or installing or deleting programs.

  • Page 198: Using Gateway Goback If Your Computer Will Not Start

    Using Gateway GoBack if your computer will not start If your computer crashes or Windows has trouble starting, you can still use Gateway GoBack to return your computer to an earlier working state. If you have more than one hard drive protected by Gateway GoBack, all of the protected drives are reverted to the same point.
  • Page 199 Immediately press the spacebar. The GoBack Boot Menu opens. Click . Gateway GoBack searches the hard drive, then a dialog Revert Drive box displays the Safe Points. Click the Safe Point that Gateway GoBack recommends. - OR - Select a time before or after the recommended time. Click Revert When Gateway GoBack asks you if you want to proceed, click...

  • Page 200: Turning Off Gateway Goback

    Turning off Gateway GoBack You can turn off Gateway GoBack either during startup or when Windows is running. Caution When you turn off Gateway GoBack, all of the information about your computer that Gateway GoBack has tracked is discarded. You will only be able to revert your hard drive or retrieve files from the information that Gateway GoBack creates after it is turned on again.
  • Page 201 To turn off Gateway GoBack in Windows: Double-click the icon on your desktop. The GoBack Main Gateway GoBack Menu opens. Click . The GoBack Options dialog box opens. Options Click Disable GoBack Click . Your computer restarts with Gateway GoBack turned off. Each time you restart your computer, you have the option to turn on Gateway GoBack and resume tracking changes.

  • Page 202: Clearing Gateway Goback History

    Clearing Gateway GoBack history If you do not want anyone to see files that have been on your computer (for example, confidential documents that you have worked on) you can clear Gateway GoBack’s history. Caution When you clear your Gateway GoBack history file, all history data is deleted.
  • Page 203 Click . The GoBack Options dialog box opens. Options Click the tab. History Click Clear GoBack History Using Gateway GoBack...

  • Page 204: Starting Your Computer Using A Diskette

    Starting your computer using a diskette Some programs and games require you to start (boot) your computer using a special diskette. Gateway GoBack lets you use this diskette and still maintain Gateway GoBack protection. To start your computer using a program startup diskette: Start your computer.
  • Page 205 Immediately press the spacebar. The GoBack Boot Menu opens. Insert the program or game diskette into the diskette drive, then click . Your computer starts by using the diskette. Boot from floppy Important If you start your computer using a startup diskette, you must click Boot from floppy on the GoBack Boot Menu or you will not be able to access your GoBack-protected hard drives.

  • Page 206: Changing Gateway Goback's Storage Capacity And Location

    Changing Gateway GoBack’s storage capacity and location If you want to adjust the amount of space allocated to Gateway GoBack history storage or change the location where Gateway GoBack stores this information, you need to uninstall and reinstall Gateway GoBack. Caution When you uninstall Gateway GoBack, all of the information about your computer that Gateway GoBack tracked is...
  • Page 207 Click the tab. Reinstall Select Manual Installation Select GoBack Click Install The setup wizard guides you through the installation process, then the Gateway GoBack icon appears on your desktop and on your taskbar. Using Gateway GoBack...

  • Page 208: Updating Your Gateway Goback Software

    Updating your Gateway GoBack software Gateway GoBack can automatically check the Internet for updates to the program. To have Gateway GoBack check for updates: Double-click the icon on your desktop or on the taskbar. Gateway GoBack - OR - Click , then select , then Start...
  • Page 209 Click the tab. Internet Select Periodically check the Internet for important GoBack information or updates On the tab, click . Your Internet browser opens and Internet View Updates connects to the GoBack update Web site. The site informs you if there are updates available.

  • Page 210: Getting Help

    Getting help If you need more information on how to use Gateway GoBack, you can get help by: Clicking in the GoBack Main Menu. Help Selecting a help option from the menu in the GoBack Drive window. Help HelpSpot For more information on Gateway GoBack, double-click the HelpSpot icon on your desktop.
  • Page 211 Using Gateway GoBack...

  • Page 212: Reinstalling Device Drivers

    Reinstalling Device Drivers Device drivers are programs that control devices such as monitors, CD/DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

  • Page 213: Reinstalling Device Drivers In Windows 98, Windows Me, Or Windows 2000

    Reinstalling device drivers in Windows 98, Windows Me, or Windows 2000 If you just reinstalled Windows 98, Windows Me, or Windows 2000, the device drivers were automatically reinstalled. However, you need to reinstall device drivers if directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver.
  • Page 214 Click , then select multiple device drivers to reinstall. Automatic Installation - OR - Click , then select a single device driver to reinstall. Manual Installation Click Install Follow any additional on-screen instructions. Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation.

  • Page 215: Updating Device Drivers In Windows 98, Windows Me, Or Windows 2000

    Updating device drivers in Windows 98, Windows Me, or Windows 2000 The Gateway System Restoration Kit contains a device driver update utility that works over the Internet. If you do not have an Internet Service Provider, the update utility works by direct dialing the device driver update service. HelpSpot For more information on updating device drivers, double-click the HelpSpot icon on your desktop.

  • Page 216: Reinstalling Windows Nt 4.0 Device Drivers

    Reinstalling Windows NT 4.0 device drivers The Windows NT Driver Locator utility is a tool that lets you locate device drivers on Disc 1 of the System Restoration Kit. If you have problems with a hardware device or you have reinstalled Windows NT 4.0, use the CD and the procedures in this section to reinstall your computer hardware device drivers.
  • Page 217 When prompted to do so, press any key to continue. The Windows NT 4.0 Drivers List screen appears. The list shows the devices in your computer with the names and locations of each driver. If you want to print the (parallel port printers Windows NT 4.0 Drivers List only), press P.

  • Page 218: Reinstalling Windows Nt 4.0 Video Device Drivers

    Reinstalling Windows NT 4.0 video device drivers Use the instructions in this section to reinstall the drivers that support the video devices in your computer. To reinstall the Windows NT 4.0 video device driver: Make sure you ran the Windows NT 4.0 Locator utility to find the video driver.
  • Page 219 Double-click the icon. The Display Properties dialog box opens. Display Click the tab. Settings Click . The Display Type dialog box opens. Display Type Click . The Change Display dialog box opens. Change Click . The Install From Disk dialog box opens. Have Disk Select the CD/DVD drive letter (usually drive D:\ where D is the letter of the CD/DVD drive) in the...
  • Page 220 Remove Disc 1 of the System Restoration Kit, then click . After the computer starts, a message asks you to change the display resolution settings. Click . The Display Properties dialog box opens. Select the desired color palette from the list.

  • Page 221: Reinstalling Windows Nt 4.0 Audio Device Drivers

    Reinstalling Windows NT 4.0 audio device drivers Use the instructions in this section to reinstall the drivers that support the audio devices in your computer. To reinstall the Windows NT 4.0 audio device driver: Make sure you ran the Windows NT 4.0 Locator utility to find the audio device driver.
  • Page 222 Click the tab. Devices Click . The Add dialog box opens. Select in the list, then click Unlisted or Updated driver List of Drivers The Install Driver dialog box opens. Reinstalling Windows NT 4.0 device drivers...
  • Page 223 In the text box, type the drive letter (usually D:\ where D Install Driver is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers” on page 209. Click Reinstall your audio device driver by following the on-screen instructions.

  • Page 224: Reinstalling Windows Nt 4.0 Modem Device Drivers

    Reinstalling Windows NT 4.0 modem device drivers Use the instructions in this section to reinstall the drivers that support the modem in your computer. To reinstall the Windows NT 4.0 modem device driver: Make sure you ran the Windows NT 4.0 Locator utility to find the modem driver.
  • Page 225 Double-click the icon. The Install New Modem dialog box opens. Modems Select , then click Don’t detect my modem; I will select it from a list Next second Install New Modem dialog box opens. Click . The Install From Disk dialog box opens. Have Disk In the text box, type the drive letter (usually...

  • Page 226: Reinstalling Windows Nt 4.0 Network Device Drivers

    Reinstalling Windows NT 4.0 network device drivers Use the instructions in this section to reinstall the drivers that support the network devices in your computer. To reinstall the Windows NT 4.0 network device driver: Make sure you ran the Windows NT 4.0 Locator utility to find the network device driver.
  • Page 227 Click . The Select Network Services dialog box opens. Click . The Insert Disk dialog box opens. Have Disk In the text box, type the drive letter (usually D:\ where D is the drive letter of your CD/DVD drive), then type the driver location (directory path) you found using the procedure in “Locating Windows NT 4.0 drivers”...

  • Page 228: Reinstalling The Windows Nt Service Pack

    Reinstalling the Windows NT Service Pack The Windows NT Service Pack updates Windows NT 4.0 features. After you reinstall Windows NT 4.0 or Windows NT 4.0 device drivers, you need to reinstall the Windows NT Service Pack. To reinstall the Windows NT Service Pack: Restart your computer.
  • Page 229 Reinstalling Device Drivers...

  • Page 230: Restoring Software

    Restoring Software If your computer is not working properly, try the following options to correct the problem: Reinstalling device drivers. For more information, see “Reinstalling Device Drivers” on page 205. Troubleshooting. For more information, see “Troubleshooting” on page 229. If the options above do not correct the problem, you can use the System Restoration Kit to reinstall Windows and other software.

  • Page 231: Reinstalling Windows 98, Windows Me, Or Windows 2000

    Reinstalling Windows 98, Windows Me, or Windows 2000 The System Restoration Kit steps you through reinstalling Windows 98, Windows Me, or Windows 2000. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer. HelpSpot For more information on reinstalling Windows, double-click the HelpSpot icon on your desktop.

  • Page 232: Reinstalling Windows Nt 4.0

    Reinstalling Windows NT 4.0 To reinstall Windows NT 4.0: With Disc 2 of the System Restoration Kit in the CD/DVD drive, restart your computer. Reinstall Windows NT 4.0 by following the on-screen instructions. After you have reinstalled the operating system, go to “Reinstalling Windows NT 4.0 device drivers”...

  • Page 233: Reinstalling Programs

    Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the System Restoration Kit and the program CDs. Follow the installation instructions on each CD. HelpSpot For more information on reinstalling programs, double-click the HelpSpot icon on your desktop.
  • Page 234 To reinstall a program from a CD: Place the program CD in your CD/DVD drive. Complete the reinstallation by following the instructions included with the program CD. Reinstalling programs...
  • Page 235 Restoring Software...

  • Page 236: Troubleshooting

    Troubleshooting This chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues. If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 251 for more information about how to get help.

  • Page 237: Safety Guidelines

    Safety guidelines While troubleshooting your computer, follow these safety guidelines: Never access internal components while your computer is turned on. Make sure you are properly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Adding PC Cards” on page 132. Troubleshooting If you have problems with your computer, try these things first: Make sure the power adapter is connected to your computer and an...

  • Page 238: Cd/Dvd Drive

    CD/DVD drive The computer does not recognize a disc or the CD/DVD drive The disc may not be properly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retaining clips hold the disc in place.
  • Page 239 A DVD movie will not play Make sure the label is facing up. Shut down and restart your computer. The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution.

  • Page 240: Device Installation

    Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage: Click , then select , then...

  • Page 241: Diskette Drive

    Diskette drive The diskette drive is not recognized Shut down and restart your computer. You receive a “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right corner of the diskette down (unprotected). The diskette may be full. Delete unnecessary files on the diskette and try again.

  • Page 242: File Management

    File management A file was accidentally deleted To restore files that were deleted in Windows: Double-click the icon. Recycle Bin Right-click the file you want to restore, then select . The file Restore is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you decided that you want to restore a file, use Gateway GoBack (if available on your notebook).

  • Page 243: Hard Drive

    Hard drive You receive an “Insufficient disk space” error message Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 172. Empty the Recycle Bin by right-clicking the icon and selecting Recycle Bin from the pop-up menu.

  • Page 244: Internet

    Internet You cannot connect to the Internet Make sure your computer is connected to the telephone line and the telephone line has a dial tone. See “Connecting the modem” on page 25 to make sure that the connections have been made correctly. If you have the call waiting feature on your telephone line, make sure it is disabled.

  • Page 245: Keyboard

    People are sending you e-mail messages, but you haven’t received any mail Click the receive button in your e-mail program. Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help. Keyboard The external keyboard does not work Make sure the keyboard cable is plugged in correctly.

  • Page 246: Memory

    Memory You receive a “Memory error” message Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Replacing the memory” on page 142. Use diagnostic programs to help determine if a memory module is failing. You receive a “Not enough memory”...
  • Page 247 Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem. Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
  • Page 248 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. Upload (sending data out from your computer) speeds are limited to 33.6K.
  • Page 249 In Windows Me, click the tab and click to clear the Networking , and check boxes, then click NetBEUI IPX/SPX Compatible In Windows Me, click the tab and click to clear the Security Log on to network Double-click the icon. gateway.your.way Type gwclient in the text box, then click...
  • Page 250 To run modem diagnostics: Close all open programs. Click , then select , then . The Control Panel Start Settings Control Panel opens. If you do not see the icon, click Modems view all control panel options Double-click the icon. The Modems Properties dialog box Modems opens.
  • Page 251 You received an “Unable to establish protocols” error message Reinstall dial-up networking and dial-up networking components. To reinstall dial-up networking: Click , then select , then . The Control Panel Start Settings Control Panel window opens. Click/Double-click the icon, then click the Add/Remove Programs tab.

  • Page 252: Mouse

    Click (if included), then click IPX/SPX Remove Click (if included), then click NetBeui Remove Make sure the field is set to Primary Network Logon Windows Logon Click twice, then restart the computer. Mouse The external mouse does not work Make sure that the mouse cable is plugged in correctly. Try a mouse you know is working to make sure the mouse port works.

  • Page 253: Pc Cards

    PC Cards You installed a PC Card and now your computer is having problems Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 233. Power Your computer is not working on AC power Make sure your AC power adapter is connected properly to your...

  • Page 254: Printer

    Printer The printer will not turn on Make sure the power cable is plugged into an AC power source. The printer is on but will not print Check the cable between the printer and the computer. Make sure it is connected to the proper port.

  • Page 255: Scandisk

    Wait until files have been printed before sending additional files to the printer. If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory. You receive a “Printer is out of paper”...

  • Page 256: Video

    Video The screen is too dark Adjust the brightness using the function keys. The external monitor is not working Make sure that the monitor power is turned on and that the video cable is properly connected. The LCD panel has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens.
  • Page 257 Troubleshooting...

  • Page 258: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer. It includes the following topics: ™ HelpSpot Gateway Web site Telephone support Software support tools Online help Tutoring and training Tips & Tricks To access the contents of this manual while you are traveling, download the manual from www.gateway.com/support/manlib/.

  • Page 259: Helpspot

    ™ HelpSpot HelpSpot is an easily accessible collection of Help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start HelpSpot: Click , then select Start...
  • Page 260 You can find help information by clicking a link, performing a search, or browsing the index. To learn about how to work with documents and programs, use your mouse, and other topics, click the link on Getting Started the HelpSpot main page. HelpSpot™...

  • Page 261: Helpspot Videos

    HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: To watch a video in HelpSpot, click on the HelpSpot navigation Videos bar, then click a video title. The video plays. Getting Help...

  • Page 262: Software Support Tools

    Software support tools Your system may include the following support tools to help you diagnose and fix problems: PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer.

  • Page 263: Gateway Web Site

    Gateway Web site Gateway provides a variety of information on its Web site to help you use your computer. Visit the Gateway Web site at www.gateway.com for: Technical documentation and product manuals Technical tips and support Hardware drivers A glossary of computer terms Frequently asked questions (FAQs) For more information about connecting to the Internet, see “Learning about the Internet”...
  • Page 264 You can access the following resources through the Gateway Web site or through HelpSpot: Resource Service description Location Gateway This utility automatically finds, downloads, and www.gateway.com/ Update Utility installs the latest drivers for your support/index.shtml Gateway-supplied hardware. Chat with Use this unique remote-help facility that lets www.gateway.com/ Gateway Gateway deliver live person-to-person computer...
  • Page 265 Resource Service description Location Chat with Get a personalized look at what system is best www.gateway.com eSales Advisor suited for your own individual needs. To use this service, fill out the eSales Advisor -OR- Questionnaire. The eSales Advisor will contact you by phone and discuss the Gateway solution HelpSpot that best fits you needs.

  • Page 266: Online Help

    Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a menu or Help by clicking a button.

  • Page 267: Telephone Support

    Telephone support Before calling Gateway technical support If you have a technical problem with your computer, follow these recommendations before contacting Gateway technical support: Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.

  • Page 268: Telephone Numbers

    Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Automated Use an automated menu system and your 800-846-2118 (US) troubleshooting telephone keypad to find answers to common 877-709-2945 (Canada) system (ATS) problems.

  • Page 269: Tutoring And Training

    Tutoring and training Gateway's technical support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources: The printed or online manual that came with your hardware or software.

  • Page 270: Training

    Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training Our friendly and knowledgeable software http://www.gateway.com/ at Gateway trainers can teach you how to use the Internet about/country/ Country stores and the most popular software programs, softwaretraining.shtml including Microsoft Word, Excel, and PowerPoint.
  • Page 271 Getting Help...

  • Page 272: A Safety, Regulatory, And Legal Information

    Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
  • Page 273 If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Care during use Do not walk on the power cord or allow anything to rest on it.
  • Page 274 (605) 232-2000 Fax: (605) 232-2023 Product: Solo 3350 This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 275 An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
  • Page 276 Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté...
  • Page 277 European users The following information is only applicable to systems labeled with the CE mark European directives This Information Technology Equipment has been tested and found to comply with the following European directives: EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 55022:1998 Class B - EN 61000-3-2:1995 - EN 61000-3-3:1995...
  • Page 278 Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas.
  • Page 279 Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit-approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
  • Page 280 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 281 Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,...

  • Page 282: Index

    Index battery status indicator bays AC adapter battery connecting hard drive damaged Break key defective brightness AC power connection international adapters cable lock accessories Caps Lock safety precautions America Online adding tracks to your library arrow keys editing track information AU file playing audio in Windows 98 audio...
  • Page 283 monitor (VGA) port replicator mouse documentation network Gateway Web site parallel help port replicator HelpSpot power online help PS/2 documents serial creating opening controls printing brightness saving copying double-clicking files and folders downloading text and graphics dragging copyright notice drive customizing sharing cutting...
  • Page 284 address deleting checking for messages finding sending moving emergency startup diskette opening EmPower power adapter pasting Ethernet renaming jack searching for external audio jack viewing list external drive connection fragmentation external monitor Function key EZ Pad touchpad function key combinations Fast Ethernet game faxes...
  • Page 285 setting up an account technical support hard drive IRQ conflicts checking for free space defragmenting replacing jacks scanning for errors Ethernet troubleshooting external audio headphone jack external microphone help external speakers online headphone using line out HelpSpot modem Getting Started network playing a video speaker out...
  • Page 286 Pad Lock monitor power external Scroll Lock port line out jack mouse line protector cleaning line tester port lock troubleshooting cable MOV file Kensington moving files Internet settings maintenance pointer cleaning component exteriors screen objects cleaning the case MP3 file cleaning the keyboard creating cleaning the mouse...
  • Page 287 non-technical support Media Player file Accounting MIDI file Sales MOV file Warranty MP3 file Norton Antivirus MPEG file Norton Speed Disk WAV file using with GoBack Plug and Play devices notebook USB support for selecting screen saver pointer numeric keypad moving port replicator attaching notebook...
  • Page 288 SpeedStep settings resolution Standby/Resume changing troubleshooting right-clicking power button printer installing safety parallel port general precautions sharing guidelines for troubleshooting troubleshooting saving documents printing documents ScanDisk programs scanner closing installing opening sharing reinstalling screen PS/2 port adjusting settings changing area changing color depth radio changing number of colors...
  • Page 289 SO-DIMM Chat with a Search Assistant software Chat with Customer Service closing Chat with eSales Advisor opening Chat with Gateway CoPilot reinstalling Client Care sound E-mail a Friend adjusting E-mail Customer Service controls E-mail Tech Support muting FaxBack support troubleshooting Frequently Asked Questions Sound Recorder Gateway Update...
  • Page 290 audio volume CD/DVD drive adjusting device installation adjusting modem diskette drive control faxes muting files hard drive Internet connection waking up your notebook IRQ conflict WAV file keyboard Web browser LCD panel Web page memory Web site modem connecting to mouse Gateway network...
  • Page 291 write-protection for diskettes...

This manual is also suitable for:

Solo 3350

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