Receiving Problems - Canon FAX-L380 User Manual

Cannot send using ECM (Error Correction Mode).
Q
Does the receiving fax machine support ECM?
A
If the receiving fax machine does not support ECM, the document is sent in the normal mode without
error checking.
Errors occur frequently while sending.
Q
Are the telephone lines in proper condition? Or do you have a good connection?
A
Lower the transmission speed. (See "3.TX START SPEED," on p. 15-6.)

Receiving Problems

Cannot receive a fax automatically.
Q
Is the machine set to receive automatically?
A
For the machine to receive faxes automatically, the receive mode must be set to <FaxOnly> mode or
<AnsMode>. (See Chapter 7, "Receiving Faxes.") If you have set <AnsMode>, confirm that an
answering machine is connected to the machine and that it is turned on with an outgoing message
properly recorded.
If you set <3. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will
receive faxes automatically even when the receive mode is set to <Manual> mode. (See "4.MAN/
AUTO SWITCH," on p. 15-10.)
Q
Is the memory full?
A
Wait for the machine to finish any fax or print jobs stored in the memory or delete them from the
memory. (See p. 11-2.) Then ask the other party to resend the fax.
Q
Did an error occur during reception?
A
Print an ACTIVITY REPORT and check for an error. (See "Activity Report," on p. 12-1.) You can also
check the RX REPORT when it is printed automatically. (See "Reception (RX) Report," on p. 12-4.)
Q
Is the telephone line connected properly?
A
Make sure all line connections are secure. (See "Connecting the Telephone Line," on p. 2-8.)
Faxing Problems 13-15
13