Problems Related To The Usb Driver; An "Unknown Driver Found" Dialog Box Appears, And You Are Unable To Install The Driver; Find New Hardware Wizard" Does Not Execute Automatically; Find New Hardware Wizard" Ends Before The Process Is Completed - Edirol UA-700 Owner's Manual

Problems common to Windows and Macintosh
Problems occurring only in Windows
Problems occurring only in Macintosh

Problems related to the USB driver

An "Unknown driver found" dialog box appears, and you are
unable to install the driver

"Find new hardware wizard" does not execute automatically

"Find new hardware wizard" ends before the process is
completed
• It may take about 15 seconds (or more) after the USB cable is connected for the UA-700 to be
detected.
• Is the USB cable connected correctly?
Make sure that the UA-700 and your computer are correctly connected via a USB cable.
• Is USB enabled on your computer?
Refer to the operation manual for your computer, and make sure that USB is enabled.
• It has been found that in some cases, not all of the Windows 98 files required to support audio
via USB are installed when a computer is shipped.
Please contact the manufacturer of your computer.
• Does your computer meet the USB specifications?
If you are using a computer that does not fulfill the electrical requirements of the USB specifications,
operation may be unstable. In this case, you may be able to solve the problem by connecting a USB hub.
• Does "Unknown device" appear for "Other device" or "Universal serial bus controller"?
Use the following procedure to delete "Other device" (Universal Serial Bus Controller) "Unknown
device", and then restart your computer.
1. In the Windows Control Panel, double-click System. The System Properties dialog box
will appear.
2. Click the Device Manager tab.
3. Double-click "Other device" or "Universal Serial Bus Controller" to display a list of devices.
4. From the list, select the unknown device and click [Delete].
5. In the dialog box that asks you to confirm the deletion, click [OK].
6. Verify that "Other device" or "Unknown device" is not displayed in the list, and click
[Close] to close the dialog box.
Troubleshooting
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