GreatCall Jitterbug Manual page 229

If you have used more than 30 minutes within 30 days from the date of purchase, and did not exceed
your plan minutes then we will:
• Retain your monthly service charge; or
• $0.35 per minute for each additional minute over 30 minutes; whichever is less.
If you have used more than 30 minutes within 30 days from the date of purchase, and did exceed your
plan minutes then we will retain your monthly service charge plus $0.35 per minute for each additional
minute over your plan minutes.
Return Information:
• P lease call our Customer Service Department at 1-800-733-6632, 24 hours a day, 7 days a week, to
cancel your account and obtain a return authorization number. If your phone was purchased from a
retail store, it must be returned to that store and is subject to the retailer's return policy.
• A pproved returns must be shipped back at the customer's expense in the original packaging.
• R efunds, if applicable, will be processed back to the party that paid in the same manner that payment
was received. Please allow 21 business days for processing.
Customer Agreement 219