GreatCall Jitterbug5 User Manual
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GreatCall Jitterbug5 User Manual

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  • Page 1 User Guide...
  • Page 2 ® Thank you for choosing the Jitterbug5. At GreatCall, we’ve made it easy for you to stay connected to friends and family with the simplicity of the Jitterbug5. Additionally, our 24-hour service professionals and health and safety services are designed to keep you protected, connected and in control of your life. This helpful guide contains all the information you need to start using your new cell phone.

  • Page 3: Table Of Contents

    Table of Contents Section 1: Getting Started ............... 1 Key Items In The Jitterbug Box ................3 The Front Of Your Jitterbug .................4 The Back Of Your Jitterbug ..................6 The Inside Of Your Jitterbug ................8 Activating Your Jitterbug ...................10 Charging The Battery ..................14 •...
  • Page 4 • To Remove The Battery ................37 • To Install The Battery ................38 Getting More Information .................39 GreatCall Customer Service ................40 Section 2: Placing And Receiving Calls ..........43 Placing A Call ....................44 • Using An Operator To Make A Call: ............45 •...
  • Page 5 • Receiving A Call When Your Jitterbug Is Open ..........52 Ending A Call ....................52 Ignoring A Call ....................52 • To Ignore A Call When Your Jitterbug Is Closed ...........52 • To Ignore A Call When Your Jitterbug Is Open ..........53 Adjusting The Ringer Volume ................54 Adjusting The Earpiece Speaker Volume ............56 Call Waiting .....................56...
  • Page 6 Section 3: GreatCall Health and Safety Services ........73 GreatCall GoPlans ....................74 5Star Service ....................75 Urgent Care ......................76 Medication Reminders ..................76 Brain Games ....................77 – About Make A Pair ..................77 – About Quick Match ...................77 – Accessing Your Games ................78 Section 4: Managing Your Phone Book ..........
  • Page 7 Viewing A Photo On Your Jitterbug ..............99 Sending A Photo From Your Jitterbug ..............100 Deleting A Photo From Your Jitterbug ..............102 Receiving A Photo On Your Jitterbug ...............104 Section 6: Using Text Messaging ............107 Receive A New Text Message ................108 Read A New Text Message ................109 Reply To A Text Message .................110 Saving And Deleting A Text Message ..............112...
  • Page 8 Section 8: Managing Settings .............141 Using Your Settings ..................142 Selecting The Color Of The Inside Display ............143 Changing Ring Tones ..................145 Turning The Start-Up GreatCall Jingle On And Off ..........147 • Turning The Jingle Off ................147 VI Table of Contents...
  • Page 9 • Turning The Jingle On ................148 Health And Safety Information ............151 The Fine Print ..................197 Your Customer Agreement ..............223 Index ....................241 Table of Contents VII...

  • Page 10: Section 1: Getting Started

    • Charging The Battery • Installing and Removing The Battery • Battery Level Indicator • Getting More Information • Turning Your Jitterbug • GreatCall Customer Service On And Off For additional support, visit us online at www.greatcall.com/support. Getting Started 1...

  • Page 11: Key Items In The Jitterbug Box

    Key Items In The Jitterbug Box The Jitterbug box you received includes everything you need to get started: 1. Jitterbug cell phone and rechargeable battery - the battery has been pre-installed for your convenience 2. Wall Charger – to charge your phone 3.

  • Page 12: The Front Of Your Jitterbug

    The Front Of Your Jitterbug Camera Headset Jack (side) Indicator Light Outside Display Power Connector (side) 4 Getting Started...
  • Page 13 Indicator Light – the area just above the outside display will light up for incoming calls or when the phone is fully charged. The following list outlines the Indicator Light and what each one means: The Indicator Light is on when the battery is completely charged •...

  • Page 14: The Back Of Your Jitterbug

    The Back Of Your Jitterbug Lanyard Connector External Speaker Battery Cover 6 Getting Started...
  • Page 15 Battery Cover – protects the rechargeable battery and the back of your Jitterbug. Lanyard Connector – makes it easy to attach a lanyard or wrist strap to carry your Jitterbug. NOTE: To purchase a Jitterbug lanyard or any other Jitterbug accessory, visit us online at www.greatcall.com/jitterbug/accessories. Getting Started 7...

  • Page 16: The Inside Of Your Jitterbug

    The Inside Of Your Jitterbug Earpiece Speaker Inside Display Up/Down Button 5Star Button On/Off Button “YES” Button “NO” Button Volume Button Microphone 8 Getting Started...
  • Page 17 Earpiece Speaker – lets you hear the caller loud and clear Inside Display – shows all the information you need to operate your Jitterbug Up/Down Button – for navigating between screens on the Inside Display 5Star Button – allows you to get help in an unsafe or uncertain situation (see page 28 for more information) YES Button –...

  • Page 18: Activating Your Jitterbug

    To ensure that your Jitterbug phone is activated successfully, it is important that you follow these simple steps when activating. • If you purchased your Jitterbug phone directly from GreatCall by phone or on greatcall.com, please skip to step . Otherwise proceed to step...
  • Page 19 Gather the required information. Home and billing address Phone number Email address Credit or debit card information Emergency contact details The 18-digit Serial Number found on the side of your Jitterbug box, or on the Activation Card you received inside the Jitterbug box. MEID-DEC: 123456789012345678 Getting Started 11...
  • Page 20 Go Online Or Call To Set Up Your Account. If you do not have a GreatCall account, visit us online at www.greatcall.com/activate. There you can enter your Jitterbug Serial Number and follow the instructions to set up your account. If you do not have Internet access, please call 1-866-482-1424.
  • Page 21 Turn On Your Jitterbug To Activate. You can now open your Jitterbug and press the button and the activation process will automatically begin. This process may take a few minutes and you may notice the phone reboot several times. Once complete you will see a screen “Phone was set up successfully!” Congratulations! Your Jiiterbug is now activated.

  • Page 22: Charging The Battery

    Charging The Battery Your Jitterbug can be charged with the included Wall Charger or with the optional Car Charger that can be purchased by visiting www.greatcall.com/jitterbug/accessories. Using The Wall Charger: 1. Plug the large end of the Wall Charger into a standard wall outlet (110/220 VAC).
  • Page 23 IMPORTANT! The Jitterbug Rechargeable Battery must be fully charged before using the phone for the first time. We recommend an initial charge of up to 12 hours. Failure to do so may damage your battery. If you use your Jitterbug without charging the battery, and it is critically low, it will turn itself off.

  • Page 24: Battery Level Indicator

    Battery Level Indicator Your Jitterbug will remind you to charge the battery. Reminders appear on the Inside Display and Outside Display with the following messages: – a low battery alert and a message will tell you that your battery • Battery Low is beginning to get low.
  • Page 25 NOTE: You can easily check the remaining charge on the Jitterbug battery by navigating to the Phone Info menu and pressing the button to view. Please reference page 23 for more information on Phone Info. The Jitterbug features a standby time of up to 25 days. Talk time is approximately 5 hours.

  • Page 26: Turning Your Jitterbug On And Off

    2. Press the button in the upper right corner of the keypad until your Jitterbug turns on and the GreatCall logo appears on the Inside Display. 3. When you hear a dial tone, your Jitterbug has service and is ready to use.

  • Page 27: To Turn Your Jitterbug Off

    To Turn Your Jitterbug Off: 1. Press and hold the button in the upper right corner of the keypad until the GreatCall logo appears on the Inside Display. 2. Your Jitterbug will then turn off. NOTE: We recommend keeping your Jitterbug on at all times and charging it over night so you can always stay connected.

  • Page 28: How To Read The Inside Display

    How To Read The Inside Display Throughout this guide, the screen on the inside of your Jitterbug is referred to as the Inside Display. The following diagram explains the areas of the Inside Display and how to use them, using the Phone Book as an example. Feature Area Additional Detail Area...
  • Page 29 Feature Area – the top of the Inside Display is the Feature Area. It identifies the feature you are using. For example, when you are in the Phone Book, you will see “PHONE BOOK” in the Feature Area. Detail Area – the middle of the Inside Display provides the details of each feature.

  • Page 30: Using The Main Screen

    Using The Main Screen When you open your Jitterbug while it is powered on, you will see the Main Screen as shown in the diagram at the bottom of the page. NOTE: The Main Screen will display your Jitterbug phone number at the top of the screen as shown in the following screen as, “My # 800-733-6632.”...
  • Page 31 Please reference Section 5, page 139 for more information. • Colors: Change the color of the Inside Display • Jingle ON: Turn the GreatCall start-up Jingle on or off • Ring Tones: Change the ring tone on your Jitterbug •...
  • Page 32 5. Camera– this is where you will take photos that will be automatically stored in My Photos. See page 97 for more information. 6. My Photos – an easy way to view, delete or send photos. See page 97 for more information.
  • Page 33 You can easily access all of your features within the Main Screen using three simple buttons located at the top of the keypad. 1. When the feature you want to select is highlighted in gray in the middle of the Inside Display, press the button to select that feature.
  • Page 34 NOTE: For your ease-of-use, you can change the start-up screen of your Jitterbug. For example, you may find it easier to have your Jitterbug start directly in your Phone Book each time you turn your Jitterbug on. You have two options to choose from as your start-up screen: 1.

  • Page 35: Making Your First Call

    Making Your First Call 1. You can make a call directly from your Main Screen at any time by using your keypad. Simply enter the ten digit phone number and press the button to dial. 2. You will see “Calling...” on the Inside Display followed by “Connected”...

  • Page 36: The 5Star Button

    The 5Star Agent will assess the situation, confirm your location using GPS and connect you to emergency services if you need it. See page 75for more information on GoPlans, 5Star Service and GreatCall’s suite of health and wellness services.
  • Page 37 IMPORTANT! If you do not have a GreatCall GoPlan, you will be asked if you would like to be connected directly to 9-1-1 services when the 5Star button is pressed. Press “YES” if you would like to call 9-1-1 or “NO” if you would like to hang...

  • Page 38: Mycalendar

    Or, simply press the button on your Jitterbug Plus to reach one of our friendly GreatCall Operators, who can manage and update your calendar for you. MyCalendar will ensure you never have to worry about missing important dates or appointments, so you can spend more time focusing on the things that matter most to you.

  • Page 39: Online

    Online 1. Log in to your personal account at mygreatcall.com. After logging in to mygreatcall.com, click on “My Apps” tab. Under services, click “View/Edit” under “MyCalendar”. 2. Click on the “Add Calendar Event” button at the top right of your calendar, or click on the day you would like to add an event.
  • Page 40 6. The “Duration” box shows the length of the event. Click to select All Day Event, 30 Minutes, 1 Hour, 2 Hours, or 4 Hours. 7. If you are scheduling a recurring event, such as a weekly appointment, the “Repeats” box allows you to select the frequency of the event. You can select between Daily, Weekly, Monthly or Yearly events.

  • Page 41: By Phone

    By Phone Call a friendly GreatCall Operator, available 24 hours a day, seven days a week. If you would prefer to use our helpful Operator Assistance to update your calendar, we’ve made it easy to do so. Simply press the button on your Jitterbug Plus to reach an Operator who can manage your events and reminders for you.

  • Page 42: Operator Assistance

    Operator Assistance Live Operators are available 24 hours a day, seven days a week, and can help you: 1. Update and manage your Phone Book. 2. Look up a residential, business or government phone number. 3. Connect you to any number in the U.S. or Canada. 4.

  • Page 43: To Call An Operator

    To Call An Operator: 1. Open your Jitterbug. 2. Press the button on the keypad. 3. Press the button to place the call. NOTE: Minutes are used while speaking with the Operator and for the length of any call they connect for you. If the Operator performs one of the convenient items listed above, an additional five minutes will be deducted from your ac- count for the service.

  • Page 44: Emergency 9-1-1 Service

    Emergency 9-1-1 Service To Make An Emergency Call 1. Open your Jitterbug and make sure it’s on. 2. Dial 9–1–1 using the keypad. 3. Press the button when you see “CALL?” at the bottom of the Inside Display. 36 Getting Started...

  • Page 45: Installing And Removing The Battery

    1. If the phone is on, turn it off by opening your Jitterbug and holding down the button until the GreatCall logo appears. The phone will then turn off. 2. With the back of the Jitterbug facing up, hold the phone with both hands so that the GreatCall and Samsung logos are upside- down.

  • Page 46: To Install The Battery

    To Install The Battery 1. Hold the battery with the Samsung logo facing up, slide the battery into the back of your Jitterbug so the gold contacts on the side of the battery connect with the gold pins inside the phone. 2.

  • Page 47: Getting More Information

    Getting More Information GreatCall customers have access to two unique websites that are easy to navigate and explore – www.greatcall.com and www.mygreatcall.com. The main GreatCall website – greatcall.com – is the place to learn more about the company, read about new services available, shop for Jitterbug accessories or get answers to frequently asked questions.

  • Page 48: Greatcall Customer Service

    GreatCall Customer Service Use any of these ways to contact us: • Send us an email at customerservice@greatcall.com • Call us toll-free at 1-800-733-6632 • Write to us at: GreatCall Customer Service P.O. Box 4428 Carlsbad, CA 92018 40 Getting Started...

  • Page 49: Section 2: Placing And Receiving Calls

    • Listening To Voice Mail Messages • Adjusting The Ringer Volume • Listening To Saved Voice Mail • Adjusting The Earpiece Messages Speaker Volume • International Dialing • Call Waiting For additional support, visit us online at www.greatcall.com/support. Placing And Receiving Calls 43...

  • Page 50: Placing A Call

    Placing A Call You can dial a phone number directly from almost every screen on your Jitterbug. 1. When you open your Jitterbug, you will hear a dial tone to indicate that service is available. If service is not available, there will be no dial tone and you will see “No Service”...

  • Page 51: Using An Operator To Make A Call

    NOTE: There are three screens where you cannot dial a phone number: (1) when typing a Text Message, (2) when entering a new name and number into your Phone Book using your keypad and (3) when using Voice Dial. Using An Operator To Make A Call: A live Operator can connect you to anyone in your Phone Book or to any number in the U.S.

  • Page 52: Using Your Phone Book To Make A Call

    4. Tell the Operator the name of the person in your Phone Book you want to call or tell them the ten digit number you want to call. 5. When the call is finished, press the button or simply close your Jitterbug to end the call.
  • Page 53 numbers of your Phone Book at mygreatcall.com. Please reference page 88 to learn more about mygreatcall.com. 4. You can scroll through the names and numbers in your Phone Book by pressing the “Up/Down” button. 5. When you find the desired name and number, press the button to place the call.

  • Page 54: Speakerphone

    Speakerphone The Speakerphone provides you the convenience to make a call without holding the phone to your ear. The Speakerphone can be activated at any time while you are actively on a call. During your call, you will see an indicator at the top of the Inside Display indicating the current status of the Speakerphone.
  • Page 55 To turn your Speakerphone off, press the up arrow on the “Up/Down” button on your keypad until “SPEAKER OFF” is displayed on the Inside Display NOTE: If you choose to turn the Speakerphone off during a call, your conversation will not end.

  • Page 56: Answering A Call

    Answering A Call Your Jitterbug rings or vibrates (depending on how you set the ringer volume level) to indicate an incoming call. Additionally, there are other indications of incoming calls: • The Light Indicator on the outside of your Jitterbug flashes. •...

  • Page 57: Answering A Call When Your Jitterbug Is Closed

    Answering A Call When Your Jitterbug Is Closed 1. If the caller’s name and number are stored in your Phone Book or the caller ID is recognized, either the name or the phone number appears on the Outside Display, as shown. 2.

  • Page 58: Receiving A Call When Your Jitterbug Is Open

    Receiving A Call When Your Jitterbug Is Open 1. When the “ANSWER?” question appears on the Inside Display, press the button to connect. 2. A “Connected” message will appear on the Inside Display and the caller’s voice will be heard through the earpiece speaker. Ending A Call To end any active call, press the button or close your Jitterbug.

  • Page 59: To Ignore A Call When Your Jitterbug Is Open

    To Ignore A Call When Your Jitterbug Is Open You can send a caller directly to your Voice Mail by pressing the button when you see “ANSWER?” at the bottom of the Inside Display. This will give an unavailable message if you do not have Voice Mail. To ignore an incoming call while you are already on a call, press the button.

  • Page 60: Adjusting The Ringer Volume

    Adjusting The Ringer Volume 1. Open your Jitterbug to confirm it’s on and not actively on a call. 2. Press the Volume Button on the left-hand side of the phone. Press the top of the Volume Button to increase the volume and the bottom of the Volume Button to decrease the volume.
  • Page 61 NOTE: The selected volume level will appear on the Inside Display. The Ringer Volume cannot be adjusted while actively on a call. The ringer can be silenced by pressing the volume button down until “Vibrate” appears on the Inside Display. With “Vibrate” selected your Jitterbug will only vibrate to alert you of incoming calls.

  • Page 62: Adjusting The Earpiece Speaker Volume

    Adjusting The Earpiece Speaker Volume When you’re on a call, press the volume button up or down until the sound reaches a comfortable level. Your Jitterbug has three volume options for your earpiece speaker that you can adjust while on a call as shown below: •...
  • Page 63 1. When a second person calls your Jitterbug while you are already on a call with someone else, you will hear an audible beep and a message will appear on the Inside Display to notify you of a second incoming call. 2.
  • Page 64 NOTE: This section only applies if you have enabled Call Waiting. The feature is not automatically enabled, but is available for free if you are interested in using it. To enable Call Waiting, please call us at 1-800-733-6632. 58 Placing And Receiving Calls...

  • Page 65: Using Call History To See Recent Calls

    Using Call History To See Recent Calls Your Jitterbug keeps a list of your ten most recent outgoing, incoming and missed calls. To Review Call History: 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Call History”...
  • Page 66 5. As you scroll through your Call History you will see the following information on the Inside Display: • Feature Area – you will see “CALL HISTORY” indicating that you are in your Call History. CALL HISTORY Missed 03:27 PM - 01/12/14 •...

  • Page 67: Returning Missed Calls And Redialing

    Returning Missed Calls And Redialing You can use Call History to directly return missed calls and redial both incoming and outgoing calls. 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Call History” appears highlighted in gray in the middle of the Inside Display. 2.

  • Page 68: Using Voice Dial

    Using Voice Dial Voice Dial – this free service enables you to retrieve a name that has been stored in your Phone Book by speaking the exact name into the microphone. 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Dial”...
  • Page 69 5. If Voice Dial is unsure it will say “Repeat the name” followed by a beep. 6. Voice Dial will dial the number of the person whose name you selected. 7. Press the button or close your Jitterbug to end the call. 8.

  • Page 70: Setting Up Voice Mail

    Setting Up Voice Mail This section only applies if you have purchased Voice Mail with your GreatCall service. To purchase Voice Mail service for your Jitterbug, please call us at 1-800-733-6632. Follow these steps to set up Voice Mail: 1. Starting from the Main Screen, use the “Up/Down”...

  • Page 71: Changing Your Voice Mail Greeting

    Changing Your Voice Mail Greeting 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Mail” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Voice Mail” and listen to the prompts. The system will ask you if you would like to review your greeting –...

  • Page 72: When To Check Your Voice Mail Messages

    When To Check Your Voice Mail Messages If you miss a call and the caller leaves you a message, your Jitterbug will notify you by: 1. Displaying “New Voice Mail” on the Outside Display. 2. Displaying “You have a new voice message” on the Inside Display, as shown.

  • Page 73: Listening To Voice Mail Messages

    Listening To Voice Mail Messages • If you have a new Voice Mail message, your Jitterbug will notify you by displaying “You have a new voice message” on the Inside Display and “LISTEN?” in the Action Line. • Press the button to listen to your message.

  • Page 74: Listening To Saved Voice Mail Messages

    Listening To Saved Voice Mail Messages 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Voice Mail” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Voice Mail” and listen to the prompts to play your saved messages.
  • Page 75 5. Press the button to return the call. 6. Press the button or close your Jitterbug to end the call. 7. “Call Ended” will appear, letting you know the call has concluded. Placing And Receiving Calls 69...

  • Page 76: International Dialing

    International Dialing If you expect to make calls beyond the U.S. or Canada, consider our convenient International Calling option. Add the International Calling option to your account and you’ll be ready to call internationally in no time! To dial internationally, you may need to access the + symbol before entering in the country code and phone number.

  • Page 77: Section 3: Greatcall Health And Safety Services

    Section 3: GreatCall Health and Safety Services This section describes additional services that make your Jitterbug more than just an easy-to-use cell phone. With access to a network of health and safety experts, your Jitterbug becomes a mobile medical alert device.

  • Page 78: Greatcall Goplans

    GreatCall GoPlans The Jitterbug5 is more than an easy-to-use cell phone, it’s also a network of people who are health and safety experts. Combined with affordable talk minutes, GreatCall GoPlans make it easier than ever to stay connected, safe and healthy.

  • Page 79: 5Star Service

    CPR and other emergency procedures, will confirm your location, evaluate the situation and get you the help you need. They’ll even connect you to a registered nurse or dispatch emergency services, if needed. GreatCall Health and Safety Services 75...

  • Page 80: Urgent Care

    You can schedule your reminders by logging in to mygreatcall.com, or calling us at 1-888-767-6288 to speak with a friendly GreatCall Customer Service Representative who will get you started. 76 GreatCall Health and Safety Services...

  • Page 81: Brain Games

    Quick Match is designed to improve your focus. Pay close attention to the objects on the screen, as your score is based on your ability to determine a match in objects within the allotted amount of time. GreatCall Health and Safety Services 77...

  • Page 82: Accessing Your Games

    4. Use the “Up/Down” button and scroll to the level you would like to play until it appears highlighted in gray in the middle of the Inside Display. 5. Press the button to begin your game. 78 GreatCall Health and Safety Services...
  • Page 83 The Wellness Call works around your schedule. Simply choose a time and day of the week that will work best for you to receive your call. GreatCall Health and Safety Services 79...
  • Page 84 When calling a GreatCall Customer Service Representative, there are three easy steps to set up your call: 1. Make sure you have your Jitterbug5 phone number handy and be prepared to share that along with your home time zone. 2. To make sure you can focus on Dr. Alman’s personalized tips, simply provide us a day and time that you are generally available and free from distractions.
  • Page 85 You can set up your calls in one of two ways: 1. Online: Log in to your personal account on mygreatcall.com 2. By phone: You can call 1-888-767-6288 to reach a GreatCall Customer Service Representative who can enter your call schedule for you GreatCall Health and Safety Services 81...
  • Page 86 You can choose to receive a Check-in Call up to six times per day. 4. If you need assistance, who should be contacted for help? Daily Health Tips Receive a daily text message with heart-healthy tips from the American Heart Association right on your phone. ® 82 GreatCall Health and Safety Services...
  • Page 87 We offer a variety of helpful services and applications that will further enhance your Jitterbug experience and even keep you safe and healthy. Be sure to visit www.mygreatcall.com to view and add these services to your account. GreatCall Health and Safety Services 83...

  • Page 88: Section 4: Managing Your Phone Book

    • Use mygreatcall.com To Add, Change And Delete Numbers • Adding A Contact Directly On Your Jitterbug • Modifying A Contact On Your Jitterbug • Deleting A Contact On Your Jitterbug For additional support, visit us online at www.greatcall.com/support. Managing Your Phone Book 85...

  • Page 89: About Phone Book

    About Phone Book Your Jitterbug allows you to store up to 200 names and numbers of the people you call on a regular basis. You can manage your Phone Book by adding, changing or deleting names and numbers. 86 Managing Your Phone Book...

  • Page 90: Use The Operator To Add, Change And Delete Numbers

    Use The Operator To Add, Change And Delete Numbers 1. Simply press the button on your keypad. 2. Press the button and a “Calling...” message will appear on the Inside Display, followed by the message “Connected to Operator.” 3. When the Operator answers, let the Operator know the name and number you want to add, change or delete.

  • Page 91: Use Mygreatcall.com To Add, Change And Delete Numbers

    Use mygreatcall.com To Add, Change And Delete Numbers If this is your first time visiting mygreatcall.com, you will need to register your account. Have your GreatCall phone number handy and be prepared to enter your home address and email address. Simply follow the on-screen instructions to set up your account.
  • Page 92 Here are some other helpful things you can do on mygreatcall.com: 1. Update your Personal Profile 2. Check your minute usage 3. Add new services to your account 4. Edit your services 5. Update your Phone Book and calendar entries You can visit mygreatcall.com anytime to learn about new offerings for your...

  • Page 93: Adding A Contact Directly On Your Jitterbug

    Adding A Contact Directly On Your Jitterbug 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to view your “Phone Book.” 3.
  • Page 94 6. Using the keypad, enter the name of the contact you would like to create. If you accidentally press a wrong button, just press the button to back up and delete the incorrect entry. 7. Press the button when you are done. 8.

  • Page 95: Modifying A Contact Directly On Your Jitterbug

    Modifying A Contact Directly On Your Jitterbug 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Phone Book.” 3.
  • Page 96 8. To change the contact’s name, use the button to delete the necessary letters. Use the keypad to re-enter the name. 9. Press the button when you are done. 10. To change the contact’s number, use the button to delete the necessary numbers.

  • Page 97: Deleting A Contact Directly On Your Jitterbug

    Deleting A Contact Directly On Your Jitterbug 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Phone Book” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select the “Phone Book” feature. 3.
  • Page 98 8. Press the button to confirm deleting the contact. 9. “Successfully Deleted” will appear, letting you know the contact has been removed. Managing Your Phone Book 95...

  • Page 99: Section 5: Using The Camera

    • Viewing A Photo On Your Jittterbug • Sending A Photo From Your Jitterbug • Deleting A Photo From Your Jitterbug • Receiving A Photo On Your Jitterbug For additional support, visit us online at www.greatcall.com/support. Using The Camera 97...

  • Page 100: Taking A Photo With Your Jitterbug

    Taking A Photo With Your Jitterbug 1. Starting from the main screen, use the “Up/Down” button and scroll until “Camera” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open the camera. 3. Make sure that the image you would like to capture appears on the Inside Display. 4.

  • Page 101: Viewing A Photo On Your Jitterbug

    Viewing A Photo On Your Jitterbug 1. Starting from the main screen use the “Up/Down” button and scroll until “My Photos” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open “My Photos.” 3.

  • Page 102: Sending A Photo From Your Jitterbug

    Sending A Photo From Your Jitterbug 1. Starting from the main screen use the “Up/Down” button and scroll until “My Photos” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open “My Photos.” 3.
  • Page 103 8. Use the “Up/Down” button and scroll to the contact to which you would like to send your photo. 9. Press the button to send the photo. 10. When the photo has been sent you will see the words “Photo Successfully Sent” on the Inside Display.

  • Page 104: Deleting A Photo From Your Jitterbug

    Deleting A Photo From Your Jitterbug 1. Starting from the main screen use the “Up/Down” button and scroll until “My Photos” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to open “My Photos.” 3.
  • Page 105 IMPORTANT! Once a photo has been deleted, there is no way to retrieve it. Using The Camera 103...

  • Page 106: Receiving A Photo On Your Jitterbug

    Receiving A Photo On Your Jitterbug 1. If you receive a photo on your Jitterbug, the words “New Photo” will appear on the Outside Display. This message will stay on your Outside Display until your Jitterbug is opened. 2. To view the photo,open your Jitterbug and press the button.

  • Page 107: Section 6: Using Text Messaging

    Section 6: Using Text Messaging This section applies if you have a GoPlan or have requested a text plan with your GreatCall service. To get this service, please call us at 1-800-733-6632. Topics • Receive A New Text Message • Read A New Text Message •...

  • Page 108: Receive A New Text Message

    Receive A New Text Message When you receive a new Text Message, you will be notified in three ways: 1. The Indicator Light on the front of your Jitterbug will flash every 15 seconds until your Jitterbug is opened. 2. The words “New Text Message” will appear on the Outside Display. This message will stay on your Outside Display until your Jitterbug is opened.

  • Page 109: Read A New Text Message

    Read A New Text Message After receiving notification of a new Text Message, follow these three steps to read the message: 1. To read the Text Message, open your Jitterbug. You will see the words “You have a new text message.” on the Inside Display and the word “VIEW?”...

  • Page 110: Reply To A Text Message

    Reply To A Text Message Once you have read the Text Message, you have the option to reply to it, save it for future reference or delete it. 1. When reading a Text Message you’ve received, you will see the word “REPLY?”...
  • Page 111 5. When the message has been sent, you will see the words “Message Successfully Sent” on the Inside Display. Using Text Messaging 111...

  • Page 112: Saving And Deleting A Text Message

    Saving And Deleting A Text Message Saving A Text Message: The Jitterbug SimpleText service will automatically save all of your last fifty incoming or outgoing Text Messages. Follow these six steps to view your saved messages: 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Text Messages”...
  • Page 113 5. Using the “Up/Down” button, scroll to the Text Message you would like to read. 6. Press the button to read the entire Text Message. NOTE: Jitterbug SimpleText automatically saves the messages you’ve received from others as well as the messages you’ve sent to others. When viewing your saved messages, “From”...

  • Page 114: Deleting A Text Message

    Deleting A Text Message: Your Jitterbug allows you to delete Text Messages in two ways: • Delete a new text immediately after reading • Delete an old text from your saved messages Deleting A New Text Immediately After Reading: 1. After you’ve read a Text Message, you will be asked to reply to it. 2.
  • Page 115 4. You will then be asked to confirm that you want to delete the message. Press button again to confirm deletion. 5. “Message Successfully Deleted” will appear on the Inside Display and you will be returned to your saved messages. Using Text Messaging 115...
  • Page 116 116 Using Text Messaging...

  • Page 117: Deleting An Old Text From Your Saved Messages

    Deleting An Old Text From Your Saved Messages 1. Starting from the Main Screen, use the “Up/Down” button and scroll until “Text Messages” appears highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Text Messages. ” 3.

  • Page 118: Sending A New Text Message

    8. “Message Successfully Deleted” will appear on the Inside Display and you will be returned to your saved messages. NOTE: If you choose not to delete a Text Message, just press the button to return to the previous screen. Sending A New Text Message 1.
  • Page 119 4. Press the button to “Send”. 5. To create your own message use the “Up/Down” button and scroll until “Customize” appears. Press the button and use the keypad to type your Text Message. 6. To use the Jitterbug Library of pre-written Text Messages, use the “Up/Down” button to scroll until “Library”...
  • Page 120 NOTE: If you do not have the contact in your Phone Book, use the “Up/Down” button to scroll until “Enter Number” appears. Press the button and enter the phone number using the keypad. Once you have entered the number, simply press the button to send your message.
  • Page 121 8. When the message has been sent, you will see the words “Message Successfully Sent” on the Inside Display. Using Text Messaging 121...
  • Page 122 The table below explains how to create a custom Text Message using the number keys on the keypad to enter letters or special characters: Keyboard Function Enters the number “0” in any Text Message entry mode Add a space Press repeatedly to cycle through the 123, ABC, Abc-S, Abc-W and abc Modes Move back a space and delete a character Press repeatedly to enter characters:...

  • Page 123: Modes For Creating Your Own Text Message

    Modes For Creating Your Own Text Message There are five modes to create a custom text message using the number keys on the keypad to enter letters, numbers and symbols. 123 Mode In 123 Mode your keypad allows you to type numeric characters only.

  • Page 124: Abc Mode

    ABC Mode In ABC Mode every letter will be capitalized. To enter ABC Mode, press the button until you see “ABC” appear in the top right corner of the Inside Display. Abc-S Mode In Abc-S Mode the first letter of each sentence is capitalized. To enter Abc-S Mode, press the button until you see “Abc-S”...

  • Page 125: Abc-W Mode

    Abc-W Mode In Abc-W Mode the first letter of each word is capitalized. To enter Abc-W Mode, press the button until you see “Abc-W” appear in the top right corner of the Inside Display. abc Mode In abc Mode every letter will be lower case. To enter abc Mode, press the button until you see “abc”...

  • Page 126: Section 7: Using Bluetooth

    • Setting Your Bluetooth Headset To Pairing Mode • Setting Your Jitterbug To Pairing Mode • Answering A Call When Paired With Your Bluetooth Headset • Ending A Call When Paired With Your Bluetooth Headset For additional support, visit us online at www.greatcall.com/support. Using Bluetooth 127...

  • Page 127: About Bluetooth

    About Bluetooth For your convenience, your new Jitterbug is equipped to utilize Bluetooth wireless headsets, hands-free speakers, and other Bluetooth compatible devices. There are many benefits to using Bluetooth devices. Along with improved ease- of-use and safety by eliminating wires, Bluetooth also offers you plenty of alternative advantages, such as having the ability to talk hands-free while your Jitterbug is in your pocket or purse.

  • Page 128: Using Your Jitterbug With Your Bluetooth Headset

    Using Your Jitterbug With Your Bluetooth Headset There are three steps to set up your Jitterbug with a Bluetooth headset: 1. Turning on the Bluetooth feature on your Jitterbug. 2. Setting your Bluetooth headset to Pairing Mode. 3. Setting your Jitterbug to Pairing Mode. Turning The Bluetooth Feature On Your Jitterbug On And Off Turning The Bluetooth Feature On The following procedure is applicable to all Bluetooth compatible devices.
  • Page 129 1. Starting from the Main Screen of your Jitterbug, scroll through the options using the “Up/Down” button until “Settings” is highlighted in gray in the middle of the Inside Display. 2. Press the button on your Jitterbug to select “Settings.” 3.
  • Page 130 Please ensure you turn off your Bluetooth if you wish to receive calls from your Jitterbug handset and not your Bluetooth headset. You are unable to turn off your Bluetooth while on a call. When your Bluetooth is on and available for your use, you will notice a white Bluetooth icon, similar to the one on the right, appear at the top right corner of your Main Screen.
  • Page 131 Turning The Bluetooth Feature Off 1. Starting from the Main Screen of your Jitterbug, scroll through the options using the “Up/Down” button until “Settings” is highlighted in gray in the middle of the Inside Display. Press the button on your Jitterbug to select the “Settings.” 2.

  • Page 132: Setting Your Bluetooth Headset To Pairing Mode

    Setting Your Bluetooth Headset To Pairing Mode The first step in setting up any Bluetooth device is called “Pairing.” This step is required because there are no wires to link your Jitterbug to your Bluetooth device. “Pairing” happens when your Jitterbug and your Bluetooth device agree to communicate with one another.

  • Page 133: Setting Your Jitterbug To Pairing Mode

    Setting Your Jitterbug To Pairing Mode 1. Starting from the Main Screen of your Jitterbug, use the “Up/Down” button and scroll until “Settings” appears highlighted in gray in the middle of the Inside Display. 2. Press the button on your Jitterbug to select “Settings. ” 3.
  • Page 134 7. “Follow pairing instructions on Bluetooth device” will appear on the Inside Display of your Jitterbug. 8. Press the button on your Jitterbug to begin searching for the Bluetooth headset. Please wait while your Jitterbug searches for the Bluetooth headset. During this time, “Searching”...
  • Page 135 12. When your Jitterbug is successfully paired with your Bluetooth headset, you will see the message “(your device name) Connected.” You will also hear a chime sound notifying you that your Jitterbug is now connected with your Bluetooth headset. 13. Your Jitterbug is now “Paired” with your Bluetooth headset and ready to make and receive calls.
  • Page 136 You will notice different Bluetooth icons on your Jitterbug Main Screen that indicate when your Bluetooth is available to use: • Gray – Bluetooth is on, but • White – Bluetooth is on, not paired with your Jitterbug. paired with your Jitterbug and available for you to use.

  • Page 137: Answering A Call When Paired With Your Bluetooth Headset

    Answering A Call When Paired With Your Bluetooth Headset Press the “Talk” button on the Bluetooth headset. Ending A Call When Paired With Your Bluetooth Headset To End A Call When Your Jitterbug Is Open There are two ways to end a call while using a Bluetooth headset: •...

  • Page 138: Section 8: Managing Settings

    This section explains how to change the Settings on your Jitterbug. Topics • Using Your Settings • Selecting The Color Of The Inside Display • Changing Ring Tones • Turning The Start-Up GreatCall Jingle On And Off For additional support, visit us online at www.greatcall.com/support. Managing Settings 141...

  • Page 139: Using Your Settings

    The following items can be changed using the Settings feature: • Colors: Change the color of the Inside Display • Jingle: Turn the GreatCall start-up Jingle on or off • Ring Tones: Change the ring tone on your Jitterbug • Bluetooth: Turn the Bluetooth feature on or off...

  • Page 140: Selecting The Color Of The Inside Display

    Selecting The Color Of The Inside Display Your Jitterbug has five color options for the Inside Display: 1. Red – This is the default Color. 2. Black 3. Gray 4. Green 5. Blue Follow these steps to change the color of your Inside Display: 1.
  • Page 141 3. Use the “Up/Down” button to scroll through all of the “Color” options. 4. Press the button once the desired color you would like appears highlighted in gray in the middle of the Inside Display. 5. A check mark will appear to the left of that color selection indicating that your color setting has been changed and you will be returned to the Settings menu.

  • Page 142: Changing Ring Tones

    Changing Ring Tones Ring Tones are the sounds your Jitterbug makes when you are receiving an incoming call. Your Jitterbug has seven Ring Tone options for you to choose from: 1. Alert – This is the default Ring Tone. 2. Butterfly 3.
  • Page 143 1. Starting from within the Settings feature, use the “Up/Down” button until the “Ring Tones” option is highlighted in gray in the middle of the Inside Display. 2. Press the button to select “Ring Tones.” 3. You will notice that the “Alert” Ring Tone has a check mark next to it indicating that this is your current default Ring Tone.

  • Page 144: Turning The Start-Up Greatcall Jingle On And Off

    Turning The Start-Up GreatCall Jingle On And Off Your new Jitterbug will come with the GreatCall Jingle set to “ON.” Each time you turn on your phone the GreatCall Jingle will play. Turning The Jingle Off 1. Starting from Main Screen, use the “Up/Down”...

  • Page 145: Turning The Jingle On

    Turning The Jingle On 1. Starting from Main Screen, use the “Up/Down” button to scroll until “Settings” appears and press the button. 2. Use the “Up/Down” button to scroll through Settings and press the button once “Jingle OFF” is highlighted in gray in the middle of the Inside Display.
  • Page 146 NOTE: The “Jingle” setting only controls the sound that is played each time the Jitterbug is turned on. The sound that plays when there is an incoming call can be changed under “Ring Tones” in the “Settings” feature. Managing Settings 149...

  • Page 147: Health And Safety Information

    Health And Safety Information This section outlines the safety precautions associated with using your phone. The terms “mobile device” or “cell phone” are used in this section to refer to your phone. Read this information before using your mobile device. Topics •...
  • Page 148 Exposure To Radio Frequency (RF) Signals The U.S. Food and Drug Administration (FDA) has published information for consumers relating to Radio Frequency (RF) exposure from wireless phones. The FDA publication includes the following information: Do cell phones pose a health hazard? Many people are concerned that cell phone radiation will cause cancer or other serious health hazards.
  • Page 149 range. They also emit RF at substantially reduced time intervals when in the stand by mode. Whereas high levels of RF can produce health effects (by heating tissue), exposure to low level RF that does not produce heating effects causes no known adverse health effects.
  • Page 150 Research Results to Date: Is there a connection between RF and certain health problems? The results of most studies conducted to date say no. In addition, attempts to replicate and confirm the few studies that have shown a connection have failed. The scientific community at large therefore believes that the weight of scientific evidence does not show an association between exposure to Radio Frequency (RF) from cell phones and adverse health outcomes.
  • Page 151 per day, every day, for over 10 years) the study suggested a slight increase in brain cancer. However, the authors determined that biases and errors prevented any conclusions being drawn from this data. Additional information about Interphone can be found at http://www.iarc.fr/en/media-centre/pr Interphone is the largest cell phone study to date, but it did not answer all questions about cell phone safety.
  • Page 152 Risk of Brain Cancer from Exposure to Radio Frequency Fields in Childhood and Adolescence (MOBI-KIDS) MOBI-KIDS is an international study investigating the relationship between exposure to radio frequency energy from communication technologies including cell phones and brain cancer in young people. This is an international multi- center study involving 14 European and non-European countries.
  • Page 153 Cell Phone Industry Actions Although the existing scientific data do not justify FDA regulatory actions, the FDA has urged the cell phone industry to take a number of steps, including the following: • Support-needed research on possible biological effects of RF for the type of signal emitted by cell phones;...
  • Page 154 can take a few simple steps to minimize your RF exposure. • Reduce the amount of time spent using your cell phone; • Use speaker mode or a headset to place more distance between your head and the cell phone. Hands-Free Kits Hands-free kits may include audio or Bluetooth®...
  • Page 155 Cell Phone Accessories that Claim to Shield the Head from RF Radiation Because there are no known risks from exposure to RF emissions from cell phones, there is no reason to believe that accessories which claim to shield the head from those emissions reduce risks. Some products that claim to shield the user from RF absorption use special phone cases, while others involve nothing more than a metallic accessory attached to the phone.
  • Page 156 Some groups sponsored by other national governments have advised that children be discouraged from using cell phones at all. For example, The Stewart Report from the United Kingdom made such a recommendation in December 2000. In this report, a group of independent experts noted that no evidence exists that using a cell phone causes brain tumors or other ill effects.
  • Page 157 http://www.cdc.gov/niosh/. • World Health Organization (WHO): http://www.who.int/peh-emf/en/. • International Commission on Non-Ionizing Radiation Protection: http://www.icnirp.de. • Health Protection Agency: http://www.hpa.org.uk/Topics/Radiation/. • US Food and Drug Administration: http://www.fda.gov/Radiation-EmittingProducts/ RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/ CellPhones/default.htm. SpecificAbsorptionRate(SAR)CertificationInformation Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for Radio Frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S.
  • Page 158 (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy. The RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate (SAR).
  • Page 159 Before a new model phone is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the SAR limit established by the FCC. Tests for each model phone are performed in positions and locations (e.g.
  • Page 160 SAR information on this and other model phones can be accessed online on the FCC’s website through http://transition.fcc.gov/oet/rfsafety/sar.html. To find information that pertains to a particular model phone, this site uses the phone FCC ID number which is usually printed somewhere on the case of the phone. Sometimes it may be necessary to remove the battery pack to find the number.
  • Page 161 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 162 Commercial Mobile Alerting System (CMAS): This device is designed to receive wireless emergency alerts from the Commercial Mobile Alerting System (“CMAS”; which may also be known as the Personal Localized Alerting Network (“PLAN”)). If your wireless provider has chosen to participate in CMAS/PLAN, alerts are available while in the provider’s coverage area.
  • Page 163 activity that your ability to concentrate on the act of driving becomes impaired. Samsung is committed to promoting responsible driving and giving drivers the tools they need to understand and address distractions. Check the laws and regulations on the use of mobile devices and their accessories in the areas where you drive.
  • Page 164 Notice regarding legal restrictions on mounting this device in an automobile: Laws in some states may prohibit mounting this device on or near the windshield of an automobile. In other states, the law may permit mounting this device only in specific locations in the automobile. Be sure to consult the state and local laws or ordinances where you drive before mounting this device in an automobile.
  • Page 165 Battery Use and Safety Important: Handle and store batteries properly to avoid injury or damage. Most battery issues arise from improper handling of batteries and, particularly, from the continued use of damaged batteries. Do not disassemble, crush, puncture, shred, or otherwise avttempt to change the form of your battery.
  • Page 166 explode. Do not dry a wet or damp battery with an appliance or heat source such as a microwave oven, hair dryer, iron, or radiator. Avoid leaving your phone in your car in high temperatures. Donotdisposeofthephoneorthebatteryinafire.The phone or the battery may explode when overheated.
  • Page 167 connection between the + and - terminals of the battery (metal strips on the battery), for example when you carry a spare battery in a pocket or bag. Short circuiting the terminals may damage the battery or the object causing the short circuiting.
  • Page 168 Misuse or use of incompatible phones, batteries, and charging devices could resultindamagetotheequipmentandapossibleriskoffire,explosion,or leakage, leading to serious injuries, damages to your phone, or other serious hazard. Samsung Mobile Products and Recycling Samsung cares for the environment and encourages its customers to recycle Samsung mobile devices and genuine Samsung accessories.
  • Page 169 locations may be found at: http://pages.samsung.com/us/recyclingdirect/usactivities_environment_ samsungrecyclingdirect_locations.jsp. Samsung-branded devices and batteries will be accepted at these locations for no fee. Consumers may also recycle their used mobile device or batteries at many retail or carrier-provided locations where mobile devices and batteries are sold. Additional information regarding specific locations may be found at: http://www.epa.gov/epawaste/partnerships/plugin/cellphone/index.htm or at http://www.call2recycle.org/.
  • Page 170 Follow local regulations regarding disposal of mobile devices and batteries Dispose of your mobile device and batteries in accordance with local regulations. In some areas, the disposal of these items in household or business trash may be prohibited. Help us protect the environment - recycle! Warning:Neverdisposeofbatteriesinafirebecausetheymayexplode.
  • Page 171 THIS POWER UNIT IS INTENDED TO BE CORRECTLY ORIENTED IN A VERTICAL OR HORIZONTAL OR FLOOR MOUNT POSITION. Display / Touch-Screen Please note the following information when using your mobile device: WARNING REGARDING DISPLAY The display on your mobile device is made of glass or acrylic and could break if your mobile device is dropped or if it receives significant impact.
  • Page 172 GPS & AGPS Certain Samsung mobile devices can use a Global Positioning System (GPS) signal for location based applications. A GPS uses satellites controlled by the U.S. Government that are subject to changes implemented in accordance with the Department of Defense policy and the 2008 Federal Radio navigation Plan (FRP).
  • Page 173 Additionallly, if you use applications that require location-based information (e.g. driving directions), such applications transmit location-based information. The location-based information may be shared with third-arties, including your wireless service provider, applications providers, Samsung, and other third- parties providing services. Use of AGPS in Emergency Calls When you make an emergency call, the cellular network may activate AGPS technology in your mobile device to tell the emergency responders your approximate location.
  • Page 174 can and do change over time. In some areas, complete information may not be available. Therefore, you should always visually confirm that the navigational instructions are consistent with what you see before following them. All users should pay attention to road conditions, closures, traffic, and all other factors that may impact safe driving or walking.
  • Page 175 To make an emergency call: 1. If the mobile device is not on, switch it on. 2. Key in the emergency number for your present location (for example, 911 or other official emergency number). Emergency numbers vary by location. 3. Press the “Send” key. If certain features are in use (call blocking, for example), you may first need to deactivate those features before you can make an emergency call.
  • Page 176 Care and Maintenance Your mobile device is a product of superior design and craftsmanship and should be treated with care. The suggestions below will help you fulfill any warranty obligations and allow you to enjoy this product for many years: Keep your Samsung Mobile Device away from: •...

  • Page 177: Responsible Listening

    strong detergents to clean the mobile device. Wipe it with a soft cloth slightly dampened in a mild soap-and-water solution. • Shock or vibration. Do not drop, knock, or shake the mobile device. Rough handling can break internal circuit boards. •...
  • Page 178 also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound, and distorted hearing. Individual susceptibility to noise induced hearing loss and potential hearing problem varies. Additionally, the amount of sound produced by a portable audio device varies depending on the nature of the sound, the device settings, and the headphones that are used.
  • Page 179 you are listening to. •Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise. By blocking background environment noise, noise cancelling headphones should allow you to hear the music at lower volumes than when using earbuds.
  • Page 180 You can obtain additional information on this subject from the following sources: American Academy of Audiology 11730 Plaza American Drive, Suite 300 Reston, VA 20190 Voice: 1–800–222–2336 Email: info@audiology.org Internet: http://www.audiology.org/Pages/default.aspx National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD 20892–2320 Email:...
  • Page 181 Patriots Plaza Building Washington, DC 20201 Voice: 1-800-35-NIOSH (1-800-356-4674) 1-800-CDC-INFO (1-800-232-4636) Outside the U.S: 513-533-8328 Email: cdcinfo@cdc.gov Internet: http://www.cdc.gov/niosh/topics/noise/default.html TTY: 1-888-232-6348 Operating Environment Remember to follow any special regulations in force in any area, and always switch your mobile device off whenever it is forbidden to use it, or when it may cause interference or danger.
  • Page 182 RF signals from your wireless mobile device. Consult the manufacturer to discuss alternatives. Implantable Medical Devices A minimum separation of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device.
  • Page 183 health care provider. For more information see: http://www.fcc.gov/oet/rfsafety/rf-faqs.html#. Other Medical Devices If you use any other personal medical devices, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Switch your mobile device off in health care facilities when any regulations posted in these areas instruct you to do so.
  • Page 184 Posted Facilities Switch your mobile device off in any facility where posted notices require you to do so. Potentially Explosive Environments Switch your mobile device off when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
  • Page 185 When your Device is Wet Do not turn on your device if it is wet. If your device is already on, turn it off and remove the battery immediately (if the device will not turn off or you cannot remove the battery, leave it as is). Then, dry the device with a towel and take it to a service center.
  • Page 186 the box. The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated mobile device successfully. Trying out the mobile device with your hearing device is the best way to evaluate it for your personal needs.
  • Page 187 (ANSI) C63.19, the hearing aid and wireless mobile device rating values are added together to indicate how usable they are together. For example, if a hearing aid meets the M2 level rating and the wireless mobile device meets the M3 level rating, the sum of the two values equals M5. Under the standard, this should provide the hearing aid user with normal use while using the hearing aid with the particular wireless mobile device.
  • Page 188 Keep the mobile device and all its parts and accessories out of the reach of small children. FCC Notice and Cautions FCC Notice The mobile device may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you to stop using the mobile device if such interference cannot be eliminated.
  • Page 189 • Only qualified personnel should service the mobile device or install the mobile device in a vehicle. Faulty installation or service may be dangerous and may invalidate any warranty applicable to the device. • Ensure that any mobile devices or related equipment installed in your vehicle are securely mounted.
  • Page 190 bag inflates, serious injury could result. • Switch your mobile device off before boarding an aircraft. The use of wireless mobile devices in aircraft is illegal and may be dangerous to the aircraft’s operation. Check with appropriate authorities before using any function of a mobile device while on an aircraft.
  • Page 191 • If your device has a camera flash or light, do not use the flash or light close to the eyes of people or pets. [122011] Health and Safety 195...

  • Page 192: The Fine Print

    • Intellectual Property • Disclaimer Of Warranties (Exclusion Of Liability) • Standard Limited Warranty • Precautions For Transfer And Disposal • End User License Agreement For Software For more information about GreatCall, visit us online at www.greatcall.com. The Fine Print 197...

  • Page 193: Intellectual Property

    Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of SAMSUNG and GreatCall, or their respective suppliers relating to the Cellular Phone, including but not limited to, accessories, parts, or software relating thereto (the “Phone System”), is proprietary to SAMSUNG and GreatCall and their respective suppliers and is protected under federal laws, state laws and international treaty provisions.
  • Page 194 10935 Vista Sorrento Parkway, Suite 200 San Diego, CA 92130 Tel: 1–858–720–7500 Customer Service Center: P.O. Box 4428 Carlsbad, CA 92018 Tel: 1–800–733–6632 Internet Address: www.greatcall.com Copyright ©2014 GreatCall, Inc. Jitterbug and GreatCall are registered trademarks of GreatCall, Inc. The Fine Print 199...
  • Page 195 SAMSUNG Telecommunications America (STA), LLC 1301 East Lookout Drive Richardson, Texas 75082 Tel: 1–858–SAMSUNG Internet Address: www.samsungmobileusa.com Copyright ©2014 SAMSUNG Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd. is a registered Trademark RSA Security, Inc. ®...
  • Page 196 EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT “AS IS, ” AND NEITHER SAMSUNG® NOR GREATCALL MAKES ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE;...

  • Page 197: Standard Limited Warranty

    Standard Limited Warranty What is covered and for how long? SAMSUNG TELECOMMUNICATIONS AMERICA, LLC (“SAMSUNG”) warrants that SAMSUNG’s handsets and accessories (“Products”) are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for the following specified period of time after that date: Phone 1 year...
  • Page 198 Other Phone Accessories 1 year What is not covered? This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;...
  • Page 199 flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States.
  • Page 200 (90) days. All other repaired/replaced Products will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of SAMSUNG.
  • Page 201 What are the limits on SAMSUNG’s liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
  • Page 202 SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.
  • Page 203 Any such dispute shall not be combined or consolidated with a dispute involving any other person’s or entity’s Product or claim, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action. The arbitration shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law.
  • Page 204 remainder of such fees. Administrative, facility and arbitrator fees for arbitrations in which your total damage claims, exclusive of attorney fees and expert witness fees, exceed $5,000.00 (“Large Claim”) shall be determined according to AAA rules. In a Large Claim case, the arbitrator may grant to the prevailing party, or apportion among the parties, reasonable attorney fees, expert witness fees and costs.
  • Page 205 removable). Alternatively, you may opt out by calling 1 888 987 4357 no later than 30 calendardaysfromthedateofthefirstconsumerpurchaser’spurchaseoftheProduct and providing the same information. These are the only two forms of notice that will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, andyouwillcontinuetoenjoythebenefitsoftheLimitedWarranty.
  • Page 206 To avoid unintended information leaks and other problems of this sort, it is recommended that the device be returned to Samsung’s Customer Care Center for an Extended File System (EFS) Clear which will eliminate all user memory and return all settings to default settings. Please contact the Samsung Customer Care Center for details.

  • Page 207: End User License Agreement For Software

    End User License Agreement for Software IMPORTANT. READ CAREFULLY: This End User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and Samsung Electronics Co., Ltd. for software owned by Samsung Electronics Co., Ltd.
  • Page 208 on a single computer or a mobile device at a time, and you may not make the Software available over a network where it could be used by multiple computers at the same time. You may make one copy of the Software in machine-readable form for backup purposes only;...
  • Page 209 services related to the Software provided to you, if any, related to the Software. Samsung may use this information solely to improve its products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you. 5.
  • Page 210 7. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to export restrictions of various countries. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end user, end use, and destination restrictions issued by U.S.
  • Page 211 Purchaser. It is up to Purchaser to take precautions to ensure that whatever Purchaser selects to use is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. References on this mobile device to any names, marks, products, or services of any third-parties are provided solely as a convenience to Purchaser, and do not constitute or imply an endorsement, sponsorship, or recommendation of, or affiliation with the third-party or its...
  • Page 212 NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE AVAILABILITY, USE, TIMELINESS, SECURITY, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF ANY THIRD-PARTY APPLICATION WHETHER SUCH THIRD-PARTY APPLICATION IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG, IS DOWNLOADED, OR OTHERWISE OBTAINED.
  • Page 213 EFFORT, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY OR AVAILABILITY, ACCURACY, LACK OF VIRUSES, QUIET ENJOYMENT, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR OTHER VIOLATION OF RIGHTS. SAMSUNG DOES NOT WARRANT AGAINST INTERFERENE WITH YOUR ENJOYMENT OF THE THRID-PARTY APPLICATION, THAT THE FUNCTIONS CONTAINED IN THE THIRD-PARTY APPLICATION WILL MEET PURCHASER’S REQUIREMENTS, THAT THE OPERATION OF THE THIRD-PARTY APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE THIRD-PARTY APPLICATION WILL BE CORRECTED.
  • Page 214 OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE TO CONNECT, NETWORK CHARGES, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
  • Page 215 software” and “commercial software documentation” with only those rights as are granted to all other end users pursuant to the terms and conditions herein. All Software and Products provided to the United States Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial rights and restrictions described elsewhere herein.
  • Page 216 representations with respect to the Software or any other subject matter covered by this EULA. If any provision of this EULA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. The Fine Print 221...

  • Page 217: Your Customer Agreement

    ® Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its conditions. It applies to all of your services from GreatCall and covers important topics such as: • How long this agreement lasts •...
  • Page 218 • You have used less than 30 minutes. • You return the phone in “like new” condition, as determined by GreatCall, in the original box with all components and materials. 224 Customer Agreement...
  • Page 219 • Activated two phones and are returning only one phone • Cancelled your service after 30 days • Send a device that is not in “like-new” condition, as determined by GreatCall The shipping charges are non-refundable. If you have used more than 30 minutes within of talk time...
  • Page 220 cancel your account and obtain a return authorization number. If your phone was purchased from a retail store, it must be returned to that store and is subject to the retailer’s return policy. • Approved returns must be shipped back at the customer’s expense in the original packaging. •...
  • Page 221 4. Charges And Fees There is a fee associated with beginning your service and there may be a fee associated with reactivating your service. Usage charges vary depending on where, when and how you call, including toll-free and Operator-assisted calls. Additional features and services, such as Operator assistance, may have extra charges.
  • Page 222 You are responsible for paying all taxes, surcharges and assessments associated with your GreatCall products and services. These may change from time to time, and we may not be able to give you advance notice about how these changes may affect you. Except as prohibited by law, we may also, at our discretion, require you to pay regulatory and administrative fees to recover our costs of complying with regulatory mandates and Universal Service fees or similarly imposed charges.
  • Page 223 related charges may sometimes be delayed. Delayed usage charges may be applied in the month they appear on your bill against minutes included in your service plan for that month, rather than against the included minutes for the month when you actually made or received the call. This may result in charges higher than you’d expect in the later month.
  • Page 224 We cannot guarantee that this transfer will be successful. If you request that another service provider transfer or “port” your phone number, we will treat this request in the same manner as a request to cancel your GreatCall service. When the transfer is complete you will be responsible for all the terms 230 Customer Agreement...

  • Page 225: Availability Of Service

    10. Our Rights To Limit/End Service Or This Agreement You agree not to resell our service to someone else without prior written permission from GreatCall. You also agree that your wireless phone won’t be used for any purpose that is illegal, isn’t allowed...
  • Page 226 “Spamming,” or other abusive messaging or calling. Modifying your phone from the manufacturer’s specifications. k. Providing credit information we can’t verify. Using your service in a way that adversely affects other customers. m. Allowing anyone to tamper with your GreatCall number. 232 Customer Agreement...

  • Page 227: Your Privacy

    We may also monitor or record your calls with GreatCall representatives to ensure the quality of our services and for other lawful purposes. If you don’t agree with the terms of our Privacy Policy, do not purchase a GreatCall phone or use GreatCall services.
  • Page 228 13.Indemnification You agree to indemnify, defend and hold GreatCall harmless from any claims arising out of use of the phone or service, breach of this agreement or violation of any laws or regulations or the rights of any third party by you or any person on your account or that you allow to use your phone or service.
  • Page 229 INSTITUTING ARBITRATION, YOU AGREE TO PROVIDE US WITH AN OPPORTUNITY TO RESOLVE YOUR CLAIM BY SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM TO US AT: GREATCALL, P.O. BOX 4428, CARLSBAD, CA 92018, AND NEGOTIATING WITH US IN GOOD FAITH REGARDING YOUR CLAIM. IF WE ARE NOT ABLE TO RESOLVE YOUR CLAIM WITHIN 30 DAYS OF RECEIPT OF YOUR NOTICE, THEN YOU OR WE, INSTEAD OF SUING IN COURT, MAY INITIATE ARBITRATION PROCEEDINGS WITH THE AAA.
  • Page 230 (A) FOR CLAIMS LESS THAN $25, WE WILL PAY ALL FEES AND EXPENSES; AND (B) FOR CLAIMS BETWEEN $25 AND $1,000, YOU WILL PAY ONLY $25 IN FEES AND EXPENSES, OR ANY LESSER AMOUNT AS PROVIDED UNDER AAA’S SUPPLEMENTAL PROCEDURES FOR CONSUMER- RELATED DISPUTES.YOU AND WE AGREE TO PAY OUR OWN OTHER FEES, COSTS, AND EXPENSES, INCLUDING THOSE FOR ANY ATTORNEYS, EXPERTS, AND WITNESSES.

  • Page 231: About This Agreement

    US THAT YOUR WAIVER OF ANY ABILITY TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS IS UNENFORCEABLE UNDER APPLICABLE LAW, THE ARBITRATION AGREEMENT WILL NOT APPLY, AND YOU AND WE AGREE THAT SUCH CLAIMS WILL BE RESOLVED BY A COURT OF APPROPRIATE JURISDICTION, OTHER THAN A SMALL CLAIMS COURT.
  • Page 232 18. Additional Terms For Text Messaging The message rates that we charge depend on the GreatCall service plan that you selected. You will incur message charges when you send or receive a message, whether the message has been read or unread, viewed or unviewed, solicited or unsolicited.

  • Page 233: Index

    Index Symbols 5Star Button ....................9 5Star Service ....................28 9-1-1 ......................36 Action Line ....................21 Activate ......................10 Answering A Call .................... 50 Battery ......................14 Battery Cover ....................7 Battery Critical ................... 16 Battery Level Indicator ................16 Battery Low ....................
  • Page 234 Setting Your Jitterbug To Pairing Mode ............134 Using Your Jitterbug With Your Bluetooth ..........129 Bluetooth® Answering A Call When Paired With Your Bluetooth Headset ..... 138 Ending A Call When Paired With Your Bluetooth Headset ......138 Brain Games ....................77 Make A Pair ....................
  • Page 235 Customer Service ................... 40 Daily Health Tips .................... 82 Detail Area ..................... 21 Dialing Manually .................... 44 Earpiece Speaker ..................... 9 Ending A Call ....................52 External Speaker ....................7 Feature Area ....................60 Games ......................77 GreatCall GoPlans ..................74 Index 243...
  • Page 236 Headset ......................5 Headset Jack ....................5 Ignoring A Call ....................52 Indicator Light ....................5 Inside Display ....................9 International Dialing ..................70 Jingle ......................147 Jitterbug Off ....................19 Jitterbug On ....................18 Lanyard Connector ................... 7 Main Screen ....................22 244 Index...
  • Page 237 Medication Reminders ................... 76 Microphone ..................... 9 Minutes Used ....................23 Missed Calls .................... 23 Return A Missed Call .................. 61 View a Missed Call in History ..............59 My Phone Number ..................23 My Photos ..................... 24 NAED ......................74 NO Button ......................
  • Page 238 Phone Book ....................22 Make a Call From Your Phone Book............27 User Operator Assistance to Manage Your Phone Book ....... 34 Use Your Phone Book to Make a Call ............46 Photos ......................98 Deleting A Photo ..................102 Receiving A Photo ..................
  • Page 239 Changing Ring Tones ................145 Selecting The Color Of The Inside Display ..........143 Turning The Start-Up GreatCall Jingle On And Off ........147 – Turning The Jingle Off .................. 147 – Turning The Jingle On .................. 148 Signal strength ....................23 Speakerphone ....................
  • Page 240 Vibrate......................54 Voice Dial ...................... 62 Voice Mail ...................... 64 Check Voice Mail ..................66 Greeting ....................65 Listen To Voice Mail ................... 67 Wall Charger ....................14 YES Button ....................... 9 248 Index...
  • Page 241 Customer Service. However, for calls to an Operator in which a service is completed, minutes will be deducted from your monthly balance equal to the length of the call and any call connected by the Operator, plus an additional 5 minutes, except on the GoPlan Unlimited rate plan. Copyright ©2014 GreatCall, Inc.
  • Page 242 GH68-40855A...

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