GreatCall Jitterbug Touch User Manual
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GreatCall Jitterbug Touch User Manual

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  • Page 1 User Guide...
  • Page 2 Welcome to GreatCall! The all-new Jitterbug Touch – An Android smartphone with the simplicity of Jitterbug. The Jitterbug Touch was designed to be a smartphone that you’ll actually enjoy us- ing. This User Guide features all the information you need to use your phone, so please read this before you get started.

  • Page 3: Table Of Contents

    Contents Chapter 1: Jitterbug Touch Introduction ......7 1.1 Battery .................8 Charging the Battery ...............8 1.2 Jitterbug Touch Overview ..........9 1.3 Using the Lock Screen ............14 1.4 Jitterbug Home Screen Overview ........15 Chapter 2: Jitterbug Home Screen – Apps Tab ....17 2.1 The Apps Tab Overview ...........18...
  • Page 4 3.4 Removing a Favorite ............33 3.5 Deleting a Contact ............34 3.6 Calling a Contact .............35 3.7 People Details ..............36 Chapter 4: GreatCall Button ..........37 4.1 GreatCall Button – Introduction ........38 4.2 Featured Apps – 5Star Urgent Response .....39 4.3 Help ................41 Chapter 5: Setting Up and Using Email and Gmail ...
  • Page 5 5.1 Introduction ..............44 5.2 Setting up your Google Gmail Account ......45 Creating an Account on the Web ........45 5.3 Email ................47 Chapter 6: The All Apps Button ........49 6.1 The All Apps Overview ............50 6.2 Browsing the Web ............51 6.3 Calendar .................52 Setting up new events ............52 6.4 Google Play Store ............53...

  • Page 6: Chapter 1: Jitterbug Touch Introduction

    Chapter 1: Jitterbug Touch Introduction This chapter explains how to start using your Jitterbug Touch smartphone. • Device Batttery • Jitterbug Touch Overview • Using the Lock Screen • Home Screen Overview For additional support, visit us online at www.greatcall.com.

  • Page 7: Battery

    1.1 Battery Your Jitterbug Touch comes with the battery pre-installed and pre-charged so you can get started right away. Charging the Battery 1. Open the charging port on the left side of the phone. 2. With the white box and symbol...

  • Page 8: Jitterbug Touch Overview

    1.2 Jitterbug Touch Overview Get familiar with the four main keys, as you will use them throughout this guide and whenever you use your phone. Home key – no matter what you’re doing, this will take you back to the main Jitterbug home screen on your phone.
  • Page 9 1. Home key 3. Search key 2. Menu key 4. Back key User Guide...
  • Page 10 Earpiece speaker Power button Headphone jack LED indicator Volume button Touch screen External camera key Lanyard anchor User Guide...
  • Page 11 Camera lens External speaker User Guide...
  • Page 12 The device is shown here in the open position. To open, hold the phone vertically and slide the top of your phone to the right. 1. Touch screen. 2. Full keyboard for typing. 3. Shift key changes the text from lower case to upper case.

  • Page 13: Using The Lock Screen

    1.3 Using the Lock Screen Your phone is equipped with a lock screen that appears when your phone is not in use, and protects your phone from accidental dialing. 1. The Unlock Function – To unlock the screen, touch and hold the lock icon and drag it up all in one motion.

  • Page 14: Jitterbug Home Screen Overview

    As soon as you unlock your phone, you will see the Jitterbug home screen. From this screen you can use every function of your Jitterbug Touch. The Jitterbug home screen features only two tabs – “Apps” and “People.” It was...

  • Page 15: Chapter 2: Jitterbug Home Screen - Apps Tab

    Chapter 2: Jitterbug Home Screen – Apps Tab This chapter explains the Apps Tab. • The Apps Tab Overview • Phone • Voicemail • Messaging • Camera • Gallery • Customize your Apps List User Guide...

  • Page 16: The Apps Tab Overview

    2.1 The Apps Tab Overview Your Jitterbug Touch comes with four of the most important apps listed as “Favorites.” When you tap “Apps” you will see: 1. Phone 2. Messaging 3. Camera 4. Gallery To begin using these apps, simply tap any of them, and you’ll go directly to that app.

  • Page 17: Phone

    2.2 Phone Making Your First Call Making phone calls is easy on your Jitterbug Touch. Make sure you are in an area where a signal can be received. Look for the signal strength icon on the home screen. The more bars, the stronger the signal. If there are no bars, move to where the signal strength is better.

  • Page 18: Setting Up Voicemail

    2.3 Setting up Voicemail Before your Jitterbug Touch can receive a voicemail message, you need to record a personal greeting and set a password. Once you have set up your voicemail, all unanswered calls to your phone are auto- matically transferred even if your phone is in use or turned off.

  • Page 19: Messaging

    2.4 Messaging Sending a Text Message The Jitterbug Touch was designed to send text messages easily. Messages can only be sent to phone numbers capable of receiving them or to email addresses. If the character limit for a single message is exceeded, it will be sent as multiple messages.

  • Page 20: Adding A Subject Line To A Text Message

    Adding a Subject Line to a Text Message 1. While in “Messaging,” tap “New Message.” 2. At the compose message screen, press the Menu key 3. Tap “Add subject.” 4. Enter a subject in the subject field. 5. Complete the text message. Creating a Picture or Video in a Text Message 1.

  • Page 21: Camera

    2.5 Camera Accessing the Camera 1. From the home screen, tap “Camera” in the Apps tab. Adjust the settings Select one of the four options below by tapping the image at the top of the screen. Zoom Zoom – Tap this button and slide the bar up or down to zoom in or out.

  • Page 22: Taking A Picture

    Store Location – Tap this to store the location and date in your picture file by Store location choosing on or off. Mode – Tap this to adjust various Focus mode aspects of the photo, including focus, Auto scene, picture size, picture quality, effects Macro and exposure. Normal Scene mode Auto...

  • Page 23: Viewing A Picture From The Camera App

    Viewing a Picture from the Camera App 1. While in the camera app, simply tap the small image in the lower right corner of the screen. 2. The last picture taken will appear on screen. 3. Touch and hold the screen and slide it left to see other pictures.

  • Page 24: Gallery

    2.6 Gallery The gallery is where you can see all the pictures you have on your phone. Your phone will automatically sort pictures into “albums,” so you can see where the picture originated – such as “Camera” or “Downloads.” Viewing a Picture from the Gallery App 1.

  • Page 25: Sending A Picture

    Sending a Picture 1. Tap “Gallery” on the Apps tab. 2. At the file list, tap and hold a picture, and a green check box will appear on it. 3. You may scroll up and down or use the bottom left and right arrows to scroll through your album to select the picture you wish to send. 4.

  • Page 26: Customizing Your Apps List

    2.7 Customizing your Apps List You can customize your apps list by selecting your favorite apps that you use most often. 1. While in the Apps tab, press the Menu key 2. Tap “Add Favorites” and you are brought to a list of all the apps on your phone.

  • Page 27: Chapter 3: Jitterbug Home Screen - People Tab

    Chapter 3: Jitterbug Home Screen – People Tab This chapter explains The People Tab. • The People Tab Overview • Creating a Contact • Creating a Favorite • Removing a Favorite • Deleting a Contact • Calling a Contact User Guide...

  • Page 28: The People Tab Overview

    3.1 The People Tab Overview The People Tab was designed to give you easy access to the contacts that are most important to you. It’s easy to create your contact list, and once ready, your list of “Favorites” will make dialing friends or family a snap. Tapping the People tab shows you your favorite contacts.

  • Page 29: Creating A Contact

    3.2 Creating a Contact 1. From the home screen, tap the People tab. 2. Press the Menu key 3. Tap “Add New” to add a new contact to your contacts list. 4. At the new contact screen, tap “First name” to enter a first name, then press the return key 5.

  • Page 30: Creating A Favorite

    3.3 Creating a Favorite While you may have dozens of people in your contact list, The Jitterbug Touch has made it easy to quickly store and find your most important people. 1. From the home screen, tap the People tab. 2. Press the Menu key 3.

  • Page 31: Removing A Favorite

    3.4 Removing a Favorite The People tab is intended to help you have easy access to your most frequently contacted people or businesses. If you ever need to remove a Favorite, it’s just as easy: 1. From the People tab, press the menu key 2.

  • Page 32: Deleting A Contact

    3.5 Deleting a Contact 1. From the home screen, tap the People tab. 2. Tap the contact you wish to delete. 3. At the contact info screen, tap the contact name. 4. Press the menu key 5. Tap “Delete Contact” to delete the contact, and tap “OK” to confirm deletion.

  • Page 33: Calling A Contact

    3.6 Calling a Contact Calling a Favorite from the People Tab 1. From the home screen, tap the People tab, to see your Favorite contacts. 2. At the contacts list, tap a name. 3. Tap “Call.” Calling a Contact 1. From the People tab, tap “All People.”...

  • Page 34: People Details

    3.7 People Details It’s easy to see your interactions with your contacts through the People Tab. 1. Tap “People. ” 2. Tap a contact name. You will see options to “Call” or “Message” that person. 3. Beneath these options, you will also see your calls and messaging history.

  • Page 35: Chapter 4: Greatcall Button

    Chapter 4: GreatCall Button This chapter explains additional features on your Jitterbug Touch, found by tapping the GreatCall button • Introduction • 5Star Urgent Reponse • Help User Guide...

  • Page 36: Greatcall Button - Introduction

    4.1 GreatCall Button – Introduction In both the Apps and People tab, you’ll see the GreatCall button at the bottom right corner of your screen. Tap on this button in order to see: 1. Usage – See how many minutes, text messages and data megabytes you’ve used and how many you have...

  • Page 37: Featured Apps - 5Star Urgent Response

    4.2 Featured Apps – 5Star Urgent Response Under “Featured Apps,” you’ll find several apps we think will benefit you the most. The most beneficial app is 5Star Urgent Response. GreatCall’s 5Star Urgent Response is an app that transforms your cell phone into a personal safety device. In any unsafe or uncertain situation, 5Star gives you immediate access to Certified Response Agents who can identify you and your location, evaluate your situation and get you the help you need.
  • Page 38 Accessing 5Star: With the Jitterbug Touch, you can access 5Star from your lock screen, because when you need help, time may be of the essence. To download 5Star from the Google Play Store, simply tap “5Star” from your featured apps. From there, you can download it from the Google Play Store.

  • Page 39: Help

    4.3 Help As with all Jitterbug phones, you can easily find help when- ever you need it. On the Jitterbug Touch, we have included an entire on-phone guide for easy reference. 1. Tap the “GreatCall” button. 2. Tap “Help.” 3. You will see a list of various topics. Tap whichever one you need.

  • Page 40: Chapter 5: Setting Up And Using Email And Gmail

    Chapter 5: Setting Up and Using Email and Gmail This chapter explains how to set up and use email on your Jitterbug Touch. • Introduction • Gmail • Email User Guide...

  • Page 41: Introduction

    5.1 Introduction The Jitterbug Touch offers two ways to use Email: Email and Gmail (Google mail). If you don’t have a Gmail account, we highly recommend you set one up, as it is the best way to synch with this phone.

  • Page 42: Setting Up Your Google Gmail Account

    5.2 Setting up your Google Gmail Account To get the most out of your Jitterbug Touch we strongly recommend linking your device to a Google email account (such as Gmail). This will allow you to download apps from the Google Play Store, access your email and add contacts to your phone via the web.
  • Page 43 Linking Your Google Account to Your Jitterbug 1. From the home screen, tap “All Apps.” Scroll to “Gmail” and tap to select. 2. At the “Adding an account” screen, tap “Next.” 3. Tap “Sign in” to enter your Google username and password.

  • Page 44: Email

    5.3 Email You can use your Jitterbug Touch to check, compose and manage email messages right on your phone. It’s easy to configure an email for most accounts – like Yahoo, AOL or Hotmail – in just a few steps. 1. From the Apps Tab, tap the “All Apps” button.

  • Page 45: Chapter 6: The All Apps Button

    Chapter 6: The All Apps Button This chapter explains how to set up and use the All Apps button on your Jitterbug Touch. • The All Apps Button Overview • Browsing • Calendar • Google Play Store User Guide...

  • Page 46: The All Apps Overview

    6.1 The All Apps Overview Your Jitterbug Touch comes with four of the primary apps pre-programmed into your Apps tab as “Favorites.” There are, however, many other apps you can access by tapping the “All Apps” button in the lower left corner of the Apps tab.

  • Page 47: Browsing The Web

    6.2 Browsing the Web Since the Jitterbug Touch has a large color screen and full keyboard, searching the web is as easy to do as if you were on your home computer. 1. From the Apps Tab, tap the “All Apps” button.

  • Page 48: Calendar

    6.3 Calendar The calendar app is designed to work best with a synched email account. If you have synched with a Gmail or other account, you will see your events and appointments already. Setting up new events 1. From the Apps Tab, tap the “All Apps” button. 2.

  • Page 49: Google Play Store

    6.4 Google Play Store After linking your Gmail account to your phone, you can access the Google Play Store and down- load games, movies, music and any other apps that interest you. There are over 600,000 apps to choose from! 1.

  • Page 50: Downloading A Free App

    Downloading a free app Once you see a free app you wish to download: 1. Simply tap “Install” and then “Accept & Download.” 2. Once downloaded, your new app will appear in your “All Apps” list. Purchasing an app Once you see an app you wish to purchase and download: 1.

  • Page 51: Chapter 7: Settings And Options

    Chapter 7: Settings and Options This chapter explains how you can adjust various settings and options that your phone offers. You can customize your phone to look, and perform however you prefer. • Options • Settings • Setting the Screen Lock User Guide...

  • Page 52: Options

    7.1 Options We’ve made it easy to adjust your most common phone options, like Bluetooth and color themes. 1. From the Apps tab, press the menu key 2. Tap “Options.” 3. You can adjust Color Theme, Bluetooth, Airplane Mode, Wi-fi and Sounds. 4.

  • Page 53: Settings

    Touch, so that the phone operates in whichever manner best suits your needs. Since the Jitterbug Touch is an Android smartphone, there are many settings you may not use often, but some of the more common ones you may wish to adjust are: • Call Settings...

  • Page 54: Setting The Screen Lock

    7.3 Setting the Screen Lock You can protect your Jitterbug Touch from unauthorized use by setting a password or other type of lock on your home screen. 1. From the main screen, tap “All Apps.” 2. Scroll down to “Settings” and tap to select.

  • Page 55: Chapter 8: Commercial Mobile Alert System (Cmas)

    Chapter 8: Commercial Mobile Alert System (CMAS) This chapter explains CMAS on your Jitterbug Touch. • About • Types of Alerts User Guide...

  • Page 56: About Cmas

    8.1 About CMAS The Commercial Mobile Alert System (CMAS) is a new national public safety system that allows people who own a CMAS-enabled mobile device to receive geographically- targeted messages. These broadcast messages will alert customers of imminent threats to their safety within their immediate area.

  • Page 57: Types Of Alerts

    8.2 Types of Alerts There are three types of alerts through CMAS: 1. Alerts issued by the President 2. Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. 3. Amber Alerts – missing child alert Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA).

  • Page 58: The Fine Print

    The Fine Print FCC Notice This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 59 device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted require- ment for safe exposure.
  • Page 60 SAR information on this model device is on file with the FCC and can be found under the Display Grant section www.fcc.gov/oet/ea/fccid after searching on the FCC ID: OVFC51213CD. Additional information on SAR can be found on the Cellular Telecommunications and Internet Association (CTIA) website at www.ctia.org. * In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. Bluetooth Certification ®...
  • Page 61 guidelines with safety levels for hand-held wireless devices. These guidelines are con- sistent with the safety standards previously set by both U.S. and international standards bodies in the following reports: ANSI C95.1 (American National Standards Institute, 1992) NCRP Report 86 (National Council on Radiation Protection and Measurements, 1986) ICNIRP (International Commission on Non-Ionizing Radiation Protection, 1996) Your device complies with the standards set by these reports and the FCC guidelines.
  • Page 62 M-Ratings—Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings. T-Ratings—Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch”...

  • Page 63: Consumer Limited Warranty

    Consumer Limited Warranty Kyocera Communications Inc. (“KYOCERA”) offers you a limited warranty that the enclosed product or products (the “Product”) will be free from defects in material and workmanship for a period that expires one year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from an authorized supplier.
  • Page 64 (vii) cost of installation, removal or reinstallation; (viii) signal reception problems (unless caused by defects in material and work manship); (ix) damage the result of fire, flood, acts of God or other acts which are not the fault of KYOCERA and which the Product is not speci- fied to tolerate, including damage caused by mishandling, shipping and blown fuses; (x) consumable (such as fuses); (xi) third party software or applications, data and equipment not originally supplied with the Product;...
  • Page 65 LIMITED WARRANTY, AND SUBJECT TO THIS WARRANTY, THE PRODUCTS ARE APPROVED AND ACCEPTED BY YOU “AS IS”. KYOCERA MAKES NO OTHER WARRANTIES, REPRESENTA- TIONS OR CONDITIONS OF ANY KIND, ORAL OR VERBAL, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF TRADE USAGE OR OUT OF A COURSE OF DEALING OR COURSE OF PERFORMANCE.
  • Page 66 Kyocera Communications Inc. (“Kyocera”) End User License Agreement CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS (“AGREEMENT”) BEFORE USING OR OTHERWISE ACCESSING THE SOFTWARE OR SERVICES PROVIDED WITH YOUR KYOCERA DEVICE. THE SOFTWARE AND SERVICES PROVIDED WITH YOUR KYOCERA DEVICE ARE SOLELY FOR PERSONAL USE BY YOU, THE ORIGINAL END USER, AS SET FORTH BELOW. BY ACTIVATING, USING, DOWNLOADING OR INSTALLING THIS KYOCERA DEVICE AND/OR THE SOFTWARE PROVIDED WITH IT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT.
  • Page 67 You may not remove any proprietary notices or labels on the Software or any copies thereof. You may not in any way, modify, reverse engineer, decompile, disas- semble or create derivative works based on the Software (except to the extent that this restriction is expressly prohibited by law).
  • Page 68 DESCRIPTION AND SATISFACTORY QUALITY. TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE REMAINS WITH YOU. IN NO EVENT WILL KYOCERA, ITS EMPLOYEES, OFFICERS, SHAREHOLD- ERS, LICENSORS, SUPPLIERS, CARRIER OR DISTRIBUTOR CUSTOMERS OR AFFILIATES BE HELD LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR...
  • Page 69 due to restrictions from third party licensors or due to safety or security concerns or govern- ment restrictions or court orders. Kyocera reserves the right to modify the terms of this Agreement at its sole discretion. Any such modification will be effective upon Kyocera or a Kyocera affiliate or agent sending notice to you by email, text message, other electronic communication or postal mail. Your continued use of the Software after such notice will constitute your binding acceptance of the Agreement as revised.
  • Page 70 12680 High Bluff Drive Suite 310 San Diego, CA 92130 Tel: 1–858–720–7500 Customer Service Center: P.O. Box 4428 Carlsbad, CA 92018 Tel: 1–800–733–6632 Internet Address: www.greatcall.com Copyright ©2012 GreatCall, Inc. Jitterbug and GreatCall are registered trademarks of GreatCall, Inc. User Guide...
  • Page 71 EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT “AS IS, ” AND NEITHER KYOCERA® NOR GREATCALL MAKES ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MER- CHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE;...

  • Page 72: Your Customer Agreement

    Family. ® Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its conditions. It applies to all of your services from GreatCall and covers important topics such as: • How long this agreement lasts • Your rights to refuse or cancel this agreement • Our friendly 30-day return policy...
  • Page 73 • You have used less than 30 minutes. • Y ou return the phone in “like new” condition, as determined by GreatCall, in the original box with all components and materials. The activation fee and shipping charges are not refundable. If you have used more than 30 minutes within 30 days from the date of purchase, and did not exceed your plan minutes then we will: • Retain your monthly service charge; or...
  • Page 74 3.2 Service Cancellation If for any reason you are not completely satisfied with your service and you wish to cancel, you’ll be able to do so as described below. However, if you have purchased any Add-On Minutes, they are not refundable and these minutes will expire after your last bill. You will receive a final bill that will detail all the charges and credits on your account. If you wish to cancel your service before the end of a given month, you’ll be responsible for any account charges and overages through the date of your final bill. If you have purchased any Add-On Minutes, they are not refundable and these minutes will expire after your final bill.
  • Page 75 You are responsible for paying all taxes, surcharges and assessments associated with your GreatCall products and services. These may change from time to time, and we may not be able to give you advance notice about how these changes may affect you.
  • Page 76 4.5 Payments, Deposits, Credit Cards, And Checks Payment is due in full as stated on your bill. IF WE DON’T RECEIVE PAYMENT IN FULL WHEN DUE, WE MAY, TO THE EXTENT PERMITTED BY THE LAW OF THE STATE OF THE BILLING ADDRESS WE HAVE ON FILE FOR YOU AT THE TIME, CHARGE YOU A LATE FEE UP TO 1.5 PERCENT A MONTH (18 PERCENT ANNUALLY) OR A FLAT $5 A MONTH, WHICHEVER IS GREATER, ON UNPAID BALANCES.
  • Page 77 “port” your phone number, we will treat this request in the same manner as a request to cancel your GreatCall service. When the transfer is complete you will be responsible for all the terms of cancellation described in Section 3 of this agreement. We may not be able to provide you with some services, such as 9-1-1 location services, while we implement the transfer.
  • Page 78 You agree not to resell our service to someone else without prior written permission from GreatCall. You also agree that your wireless phone won’t be used for any purpose that is illegal, isn’t allowed by this agreement or by your User Guide. WE CAN, WITHOUT NOTICE,...
  • Page 79 We may also monitor or record your calls with GreatCall representatives to ensure the quality of our services and for other lawful purposes. If you don’t agree with the terms of our Privacy Policy, do not purchase a GreatCall phone or use GreatCall services.
  • Page 80 FOR SUCH CLAIM. You agree we aren’t liable for problems caused by you or a third party; by buildings, hills, network congestion, tunnels, weather, or other things we don’t control. You also agree GreatCall is not liable for missed VoiceMail(s), or deletions of VoiceMail(s) from your VoiceMail box (if you have one), even if you’ve saved them.
  • Page 81 REGARDING YOUR CLAIM. IF WE ARE NOT ABLE TO RESOLVE YOUR CLAIM WITHIN 30 DAYS OF RECEIPT OF YOUR NOTICE, THEN YOU OR WE, INSTEAD OF SUING IN COURT, MAY INITIATE ARBITRATION PROCEEDINGS WITH THE AAA. ARBITRATION WILL BE CONDUCTED UNDER THE AAA’S PUBLISHED WIRELESS INDUSTRY ARBITRATION RULES AND SUPPLEMENTAL PROCEDURES FOR CONSUMER-RELATED DISPUTES, WHICH ARE AVAILABLE BY CALLING THE AAA AT 800-778-7879 OR VISITING ITS WEB SITE AT WWW.ADR.ORG.
  • Page 82 IN COURT, WAIVER SMALL CLAIMS COURT, OR ARBITRATION, YOU AND WE MAY ONLY BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS REPRESENTATIVE OR A CLASS MEMBER IN A CLASS OR REPRESENTATIVE ACTION. IF A COURT OR ARBITRATOR DETERMINES IN A CLAIM BETWEEN YOU AND US THAT YOUR WAIVER OF ANY ABILITY TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS IS UNENFORCEABLE UNDER APPLICABLE LAW, THE ARBITRATION AGREEMENT WILL NOT...
  • Page 83 18. Additional Terms For Text Messaging The message rates that we charge depend on the GreatCall service plan that you selected. You will incur message charges when you send or receive a message, whether the message has been read or unread, viewed or unviewed, solicited or unsolicited.

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