Troubleshooting - Gigaset C460 IP Manual

SMS (text messages)
Self-help with errors
The following table lists error situations
and possible causes and provides notes on

troubleshooting.

You cannot send messages.
1. You have not requested the CLIP service
(Calling Line Identification Presentation,
page 16).
¥
Ask your service provider to enable this
service.
2. SMS transmission has been interrupted
(e.g. by a call).
¥
Re-send the SMS.
3. Network provider does not support this fea-
ture.
4. No phone number or an invalid phone
number is entered for the SMS centre acti-
vated as the active send service centre.
¥
Enter phone number (page 28).
You receive an incomplete SMS.
1. Your phone's memory is full.
¥
Delete old SMS messages (page 28).
2. The service provider has not yet sent the
rest of the SMS.
The message is played back.
1. The "display call number" service is not acti-
vated.
¥
Ask your service provider to activate this
function (chargeable).
2. Mobile phone operator and network SMS
service provider have not agreed on a coop-
eration.
¥
Obtain information from your network
SMS service provider.
3. Your terminal is recorded by your SMS pro-
vider as having no fixed network SMS func-
tionality, i.e. you are no longer registered
with the provider.
¥
Register your terminal (again) for SMS
reception (page 26).
30
SMS messages are only received as voice mes-
sages during the day.
The terminal is recorded in your SMS pro-
vider's database as having no fixed network
SMS functionality, i.e. you are no longer
registered with the provider.
¥
Register your terminal (again) for SMS
reception (page 26).
You cannot access the SMS functions on your
handset.
Another handset that is registered at the
same base station is currently using the
SMS functions.
¥
Wait until there is no other handset
using the SMS functions.